Fryes Tool Rental
(Distribuidor de U-Haul del vecindario)

285 comentarios

14301 NW 27th Ave   Opa Locka, FL 33054
( Nw 27th Ave And N Of 135 St)

(305) 688-6007

Horario

  • Lun. - vie.: 7:30 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 5 p. m.
  • Dom.: cerrado

Contáctanos

(305) 688-6007

14301 NW 27th Ave
Opa Locka, FL 33054

Horario

  • Lun. - vie.: 7:30 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 5 p. m.
  • Dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Hi. at this location. All very well, good service and fast, but the girl who attended me told me that I should return the truck to that same location, on Sunday, when the truck returned, the site was closed. That is very bad. Thank you.

Antonio P. 
Clasificación:
5.0

El cliente no dejó un comentario.

victoria B. 
Clasificación:
5.0

I requested a Military Discount because I've received it in the past from several U-Haul rentals and was told U-Haul does not offer such discount and to raise my concern at my drop off location.

FREDDY S. 
Clasificación:
5.0

The best way for me to move. Thanks

REYNIER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DILLAN F. 
Clasificación:
2.0

Learn how to receive a customer

Alejandro M. 
Clasificación:
3.0

I feel like I over paid for my trip. I paid 713$ for the rental then another 109$ on gas an miles and really could deter me from choosing U-Haul over other companies. New truck was nice tho

Trevor M. 
Clasificación:
1.0

I rent the trailer on Saturday at4 pm i was told i had to bring it back on monday cause they where closed on Sunday and that i won't be charged for an extra day, guess what? When i bring it back Monday around 3:30 pm the women there told me i was supposed to bring it back in the morning ! Which i work in the morning and i was never told to do so and neither was on the contract... and morning i work so there's no way i could bring it back in the morning . Terrible service

MATHEO P. 
Clasificación:
5.0

Good services. Best prices in town.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas E. 
Clasificación:
5.0

All is good! Excellent services!

ROBERT S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Johnny L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allez F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS S. 
Clasificación:
3.0

They need to work together for the benefit of the customer

Jocelyn A. 
Clasificación:
5.0

Nothing. The owner is great!!

TAVARUSS L H. 
Clasificación:
4.0

Great customer service.. Will definitely rent again from this location. Thanks

Ismael F. 
Clasificación:
3.0

Vehicle was not cleaned like I was told. Not sanitized, wiped down, and some garage under the seats. Rental truck had a water leak whenever it rained-running down the seat belt.

Steven D. 
Clasificación:
5.0

El cliente no dejó un comentario.

walter H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDRICK C. 
Clasificación:
3.0

Uhaul changed my drop off location without telling me. This place was okay but run down.

Daniela H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Pablo S. 
Clasificación:
5.0

Seems fine as is

FRANK Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tonja R. 
Clasificación:
5.0

El cliente no dejó un comentario.

tashanequea A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

marquiese W. 
Clasificación:
5.0

El cliente no dejó un comentario.

K. HURCHEL C. 
Clasificación:
5.0

Ninguno

Gloria W. 
Clasificación:
2.0

Rejected my drop off vehicle and I have to call customer service. I already submitted a complaint.

Rafael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon A. 
Clasificación:
5.0

Continue with the same level of customer service. I felt like family. Each staff I came in contact with treated me with kindness, courtesy, and professionalism.

cheryl J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yoelsi B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel C. 
Clasificación:
3.0

All was ok untill I had to return the equipment. The placed in the contract to return did not want to take the equipment because they were full and I spend 1 hr trying to find someone to take it now that was a disappointing experience.

luis F. 
Clasificación:
5.0

Things work out really well so I don't see any ways for them to improve

Diana H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Aleksandar S. 
Clasificación:
4.0

My experience at this location was great. I will use their services again.

Dorothy Q. 
Clasificación:
3.0

nothing it was good

Anthony P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus Z. 
Clasificación:
3.0

The entire process was a complete mess. Make sure all your associates no how to handle your systems. Also please improve the UI functionality for your systems Your associates were having trouble maneuvering so I had to lend a hand, and I see why. Its terrible. One woman was extremely helpful, she seems to be the person usually there. But the day I went I got another 1 that was clueless and cancelled my reservation on accident.

ERIC O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ben S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KAYNA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Starlene B. 
Clasificación:
5.0

El trato y la atencion fue excelente

Carlos R. 
Clasificación:
5.0

El cliente no dejó un comentario.

lee R. 
Clasificación:
4.0

The service was quick and the help outside was very helpful and friendly also. All lights worked and the trailer was clean.

Charlie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alains L. 
Clasificación:
3.0

Customer service representative Toya is to be commended on her service.

RAY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard G. 
Clasificación:
3.0

Two locations listed in Opa Locka Fl were not even there or operational. This was very frustrating. Luckily the 27th ave location was able to take me.

Jeff M. 
Clasificación:
2.0

First of all, adjust the wording on the self serve check in. It states you can turn your equipment in anytime without standing in line. Well, Frye's has a gate that is locked thus making turn-in “anytime” very misleading and frustrating. You have to turn in your equipment when they are open which if turn in anytime means during business hours that is a no-brainer and a misleading play on words. In my case it lead to a drive across town for nothing, just to return a second time for my next complaint. At Frye's, they were a little busy so I told 3 employees that I will just use the self check-in process because I had wasted enough time this morning already. Everyone of them said it was not an option at their site. So told them that U-Haul says it is and I proceeded to do the self check-in. I asked one of them to come out with me to verify it was clean and there was no damage. I conducted the self check-in and walked back into the store just to provide a teachable moment. The look of amazement and disbelief was epic. The main computer didn't show the check-in, the iPad was malfunctioning, but the phone one of the guys was using did. I would recommend all sites be prevy to the innovations U-Haul has instituted. In summary, either cleanup the verbiage used to convenience customers of the convenience of turning in equipment or add a note for customers to call the turn-in location to confirm hours and available of the turn in lot. Lastly, ensure everyone is aware of company/corporate changes. It helps promote the brand positively vice leaving customers to perceive incompetence at sites. Thanks for hearing me out, Brian Harvey

Brian H. 
Clasificación:
5.0

Nothing, the staff was friendly and helpful!!!

Tina G. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALLACE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tamara P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC W. 
Clasificación:
3.0

Clean the trucks and have gas in the truck. I had to return to the store because the dolly I rented was not in the truck.

Kendra B. 
Clasificación:
1.0

You guys sent me to a location that wasn't open for business till monday(2nd of June). I spent 2.5 hours on the phone and getting hung up on just to set another drop off location(opa locka). I wasted gas driving to a location that was 25 miles away from my house just to be told they aren't open for business until Monday. I almost got charged extra for returning an hour before my due time thanks to your customer service representatives being so unprofessional and unhelpful. I spent 40 minutes alone on hold on one of the phone calls and another 35 on second and lost track of the third. Ridiculous.

Jancarlo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javen M. 
Clasificación:
1.0

El cliente no dejó un comentario.

tyeesha P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdul O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakesha T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bridgett D. 
Clasificación:
1.0

Ordered a 26ft truck instead of a 20ft I was promised the truck would be there, Uber over.when opening truck available, I was told I must go to Another location 20 miles away, had to get another Uber got the truck 2 hours later, he asked if I wanted insurance I said no my insurance covered it, but he still accidentally charged me, had to call Uhaul still have received the $28 back and the $50 inconvenience credit yet. I go to start packing and not dollies I'm the truck that I ordered. Terrible service at pick up But the truck was good and the drop off location was very nice.

Burton S. 
Clasificación:
5.0

El cliente no dejó un comentario.

lee C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAZARO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Waltrellamy S. 
Clasificación:
5.0

The customer agent was most helpful with phone inquiry and customer service. A calm ease and inviting service which was efficient, courteous and excellent! Gracias

Teresa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRINA C. 
Clasificación:
3.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

Nothing the guy was really nice and friendly and really fast my return

TAIMY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria W. 
Clasificación:
2.0

I came from Georgia to assist my Elderly mother in packing up her house and moving. I had to make two trips from Georgia due to the Van not operating appropriately. I was only able to make one trip based on this fact, however, aiA was still charged for 2 days and could not retrurn the truck because everyone left early on Friday. this was an unnecessary cost and time.

PATRICE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNITHER R. 
Clasificación:
5.0

None, I was content with the overall experience at Fryes tool rentals.

Larby G. 
Clasificación:
5.0

Super excelente

Dariel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yanosik M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALLACE S. 
Clasificación:
5.0

Nada

Dennis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

juan V. 
Clasificación:
5.0

Nothing all was awesome

Francisco V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
3.0

No comment

DEREK H. 
Clasificación:
1.0

Have the equipment that I reserved and that you said you had, clean the truck cab (it was filthy), clean truck bed

Kevin O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mercedes S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alvin H. 
Clasificación:
5.0

Extraordinario servicio al cliente

Michael R. 
Clasificación:
5.0

Kathy was amazing. Helpful, knowledgeable, compassionate. Best EVER

Carreme N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose V. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven O. 
Clasificación:
1.0

El cliente no dejó un comentario.

Herbert F. 
No se han enviado comentarios para esta ubicación.

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