Comentarios de los clientes para Fryes Tool Rental

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Fryes Tool Rental

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

FREDDY S.
Clasificación:

I requested a Military Discount because I've received it in the past from several U-Haul rentals and was told U-Haul does not offer such discount and to raise my concern at my drop off location.

REYNIER M.
Clasificación:

The best way for me to move. Thanks

DILLAN F.
Clasificación:

El cliente no dejó un comentario.

Alejandro M.
Clasificación:

Learn how to receive a customer

Trevor M.
Clasificación:

I feel like I over paid for my trip. I paid 713$ for the rental then another 109$ on gas an miles and really could deter me from choosing U-Haul over other companies. New truck was nice tho

MATHEO P.
Clasificación:

I rent the trailer on Saturday at4 pm i was told i had to bring it back on monday cause they where closed on Sunday and that i won't be charged for an extra day, guess what? When i bring it back Monday around 3:30 pm the women there told me i was supposed to bring it back in the morning ! Which i work in the morning and i was never told to do so and neither was on the contract... and morning i work so there's no way i could bring it back in the morning . Terrible service

ROBERT S.
Clasificación:

Good services. Best prices in town.

Douglas E.
Clasificación:

El cliente no dejó un comentario.

ROBERT S.
Clasificación:

All is good! Excellent services!

Johnny L.
Clasificación:

El cliente no dejó un comentario.

Allez F.
Clasificación:

El cliente no dejó un comentario.

LUIS S.
Clasificación:

El cliente no dejó un comentario.

Jocelyn A.
Clasificación:

They need to work together for the benefit of the customer

TAVARUSS L H.
Clasificación:

Nothing. The owner is great!!

Ismael F.
Clasificación:

Great customer service.. Will definitely rent again from this location. Thanks

Steven D.
Clasificación:

Vehicle was not cleaned like I was told. Not sanitized, wiped down, and some garage under the seats. Rental truck had a water leak whenever it rained-running down the seat belt.

walter H.
Clasificación:

El cliente no dejó un comentario.

ANDY P.
Clasificación:

El cliente no dejó un comentario.

FREDRICK C.
Clasificación:

El cliente no dejó un comentario.

Daniela H.
Clasificación:

Uhaul changed my drop off location without telling me. This place was okay but run down.

Pablo S.
Clasificación:

El cliente no dejó un comentario.

FRANK Q.
Clasificación:

Seems fine as is

Tonja R.
Clasificación:

El cliente no dejó un comentario.

tashanequea A.
Clasificación:

El cliente no dejó un comentario.

ANDREA K.
Clasificación:

El cliente no dejó un comentario.

marquiese W.
Clasificación:

El cliente no dejó un comentario.

K. HURCHEL C.
Clasificación:

El cliente no dejó un comentario.

Gloria W.
Clasificación:

None

Rafael C.
Clasificación:

Rejected my drop off vehicle and I have to call customer service. I already submitted a complaint.

Ramon A.
Clasificación:

El cliente no dejó un comentario.

cheryl J.
Clasificación:

Continue with the same level of customer service. I felt like family. Each staff I came in contact with treated me with kindness, courtesy, and professionalism.

Yoelsi B.
Clasificación:

El cliente no dejó un comentario.

Miguel C.
Clasificación:

El cliente no dejó un comentario.

luis F.
Clasificación:

All was ok untill I had to return the equipment. The placed in the contract to return did not want to take the equipment because they were full and I spend 1 hr trying to find someone to take it now that was a disappointing experience.

Diana H.
Clasificación:

Things work out really well so I don't see any ways for them to improve

Aleksandar S.
Clasificación:

El cliente no dejó un comentario.

Dorothy Q.
Clasificación:

My experience at this location was great. I will use their services again.

Anthony P.
Clasificación:

nothing it was good

Gloria W.
Clasificación:

El cliente no dejó un comentario.

Jesus Z.
Clasificación:

El cliente no dejó un comentario.

ERIC O.
Clasificación:

The entire process was a complete mess. Make sure all your associates no how to handle your systems. Also please improve the UI functionality for your systems Your associates were having trouble maneuvering so I had to lend a hand, and I see why. Its terrible. One woman was extremely helpful, she seems to be the person usually there. But the day I went I got another 1 that was clueless and cancelled my reservation on accident.

Ben S.
Clasificación:

El cliente no dejó un comentario.

KAYNA T.
Clasificación:

El cliente no dejó un comentario.

Starlene B.
Clasificación:

El cliente no dejó un comentario.

Carlos R.
Clasificación:

El trato y la atencion fue excelente

lee R.
Clasificación:

El cliente no dejó un comentario.

Charlie J.
Clasificación:

The service was quick and the help outside was very helpful and friendly also. All lights worked and the trailer was clean.

Alains L.
Clasificación:

El cliente no dejó un comentario.

RAY W.
Clasificación:

Customer service representative Toya is to be commended on her service.

richard G.
Clasificación:

El cliente no dejó un comentario.

Jeff M.
Clasificación:

Two locations listed in Opa Locka Fl were not even there or operational. This was very frustrating. Luckily the 27th ave location was able to take me.

Brian H.
Clasificación:

First of all, adjust the wording on the self serve check in. It states you can turn your equipment in anytime without standing in line. Well, Frye's has a gate that is locked thus making turn-in “anytime” very misleading and frustrating. You have to turn in your equipment when they are open which if turn in anytime means during business hours that is a no-brainer and a misleading play on words. In my case it lead to a drive across town for nothing, just to return a second time for my next complaint. At Frye's, they were a little busy so I told 3 employees that I will just use the self check-in process because I had wasted enough time this morning already. Everyone of them said it was not an option at their site. So told them that U-Haul says it is and I proceeded to do the self check-in. I asked one of them to come out with me to verify it was clean and there was no damage. I conducted the self check-in and walked back into the store just to provide a teachable moment. The look of amazement and disbelief was epic. The main computer didn't show the check-in, the iPad was malfunctioning, but the phone one of the guys was using did. I would recommend all sites be prevy to the innovations U-Haul has instituted. In summary, either cleanup the verbiage used to convenience customers of the convenience of turning in equipment or add a note for customers to call the turn-in location to confirm hours and available of the turn in lot. Lastly, ensure everyone is aware of company/corporate changes. It helps promote the brand positively vice leaving customers to perceive incompetence at sites. Thanks for hearing me out, Brian Harvey

Tina G.
Clasificación:

Nothing, the staff was friendly and helpful!!!

WALLACE S.
Clasificación:

El cliente no dejó un comentario.

Tamara P.
Clasificación:

El cliente no dejó un comentario.

Lynda B.
Clasificación:

El cliente no dejó un comentario.

ERIC W.
Clasificación:

El cliente no dejó un comentario.

Kendra B.
Clasificación:

Clean the trucks and have gas in the truck. I had to return to the store because the dolly I rented was not in the truck.

Jancarlo C.
Clasificación:

You guys sent me to a location that wasn't open for business till monday(2nd of June). I spent 2.5 hours on the phone and getting hung up on just to set another drop off location(opa locka). I wasted gas driving to a location that was 25 miles away from my house just to be told they aren't open for business until Monday. I almost got charged extra for returning an hour before my due time thanks to your customer service representatives being so unprofessional and unhelpful. I spent 40 minutes alone on hold on one of the phone calls and another 35 on second and lost track of the third. Ridiculous.

Javen M.
Clasificación:

El cliente no dejó un comentario.

tyeesha P.
Clasificación:

El cliente no dejó un comentario.

Christine H.
Clasificación:

El cliente no dejó un comentario.

Abdul O.
Clasificación:

El cliente no dejó un comentario.

Lakesha T.
Clasificación:

El cliente no dejó un comentario.

Daniel B.
Clasificación:

El cliente no dejó un comentario.

Pedro M.
Clasificación:

El cliente no dejó un comentario.

Jose L.
Clasificación:

El cliente no dejó un comentario.

Anthony N.
Clasificación:

El cliente no dejó un comentario.

Bridgett D.
Clasificación:

El cliente no dejó un comentario.

Burton S.
Clasificación:

Ordered a 26ft truck instead of a 20ft I was promised the truck would be there, Uber over.when opening truck available, I was told I must go to Another location 20 miles away, had to get another Uber got the truck 2 hours later, he asked if I wanted insurance I said no my insurance covered it, but he still accidentally charged me, had to call Uhaul still have received the $28 back and the $50 inconvenience credit yet. I go to start packing and not dollies I'm the truck that I ordered. Terrible service at pick up But the truck was good and the drop off location was very nice.

lee C.
Clasificación:

El cliente no dejó un comentario.

LAZARO M.
Clasificación:

El cliente no dejó un comentario.

Waltrellamy S.
Clasificación:

El cliente no dejó un comentario.

Teresa B.
Clasificación:

The customer agent was most helpful with phone inquiry and customer service. A calm ease and inviting service which was efficient, courteous and excellent! Thank you

Gloria W.
Clasificación:

El cliente no dejó un comentario.

SHERRINA C.
Clasificación:

El cliente no dejó un comentario.

John L.
Clasificación:

El cliente no dejó un comentario.

TAIMY S.
Clasificación:

Nothing the guy was really nice and friendly and really fast my return

Gloria W.
Clasificación:

El cliente no dejó un comentario.

PATRICE S.
Clasificación:

I came from Georgia to assist my Elderly mother in packing up her house and moving. I had to make two trips from Georgia due to the Van not operating appropriately. I was only able to make one trip based on this fact, however, aiA was still charged for 2 days and could not retrurn the truck because everyone left early on Friday. this was an unnecessary cost and time.

JENNITHER R.
Clasificación:

El cliente no dejó un comentario.

Larby G.
Clasificación:

None, I was content with the overall experience at Fryes tool rentals.

Dariel G.
Clasificación:

Super excelente

Yanosik M.
Clasificación:

El cliente no dejó un comentario.

WALLACE S.
Clasificación:

El cliente no dejó un comentario.

Dennis R.
Clasificación:

Nothing

juan V.
Clasificación:

El cliente no dejó un comentario.

Francisco V.
Clasificación:

Nothing all was awesome

Mark L.
Clasificación:

El cliente no dejó un comentario.

DEREK H.
Clasificación:

No comment

Kevin O.
Clasificación:

Have the equipment that I reserved and that you said you had, clean the truck cab (it was filthy), clean truck bed

Mercedes S.
Clasificación:

El cliente no dejó un comentario.

Alvin H.
Clasificación:

El cliente no dejó un comentario.

Michael R.
Clasificación:

Great customer service

Carreme N.
Clasificación:

Kathy was amazing. Helpful, knowledgeable, compassionate. Best EVER

Jose V.
Clasificación:

El cliente no dejó un comentario.

steven O.
Clasificación:

El cliente no dejó un comentario.

Herbert F.
Clasificación:

El cliente no dejó un comentario.

Daphnie A.
Clasificación:

El cliente no dejó un comentario.

Eduardo L.
Clasificación:

fast and efficient

No se han enviado comentarios para esta ubicación.

Volver
arriba