Customer Reviews for Frothy Top Roadside Stop
(Distribuidor de U-Haul del vecindario)

117 comentarios

11559 Kingdom Ln SE   Mehama, OR 97384

(503) 749-3184

Horarios de la ubicación

  • Lun.: cerrado
  • Mar. - sáb.: 11 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 11/27/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(503) 749-3184

11559 Kingdom Ln SE
Mehama, OR 97384

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.: cerrado
  • Mar. - sáb.: 11 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 11/27/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Your online check in system is a complete mess! It refused to accept the back of my license for over half hour resulting in several calls with the customer service team. After she attempted several times to make it work she did a manual override. However the ridiculous process wasn't finished; I needed a second verification. Great! I chose employer- oh wait, your system doesn't allow you to be self employed, considering I own my own business! Then, for the 3rd conversation, the csr said I needed to use an alternate contact person. Fine, except she didn't recognize the number at now 6 something pm and didn't answer. So after a few minutes I got in touch with her and made it a conference call, oh wait, can't do that either. So she contacted her and got me verified. But wait! There's more!! The computer system didn't accept it so the csr said to re-enter the alternate person, except it said that person was already used. So the csr said to just add any name/number as she wasn't going to use it, just to satisfy the computer. Long story short, after a 45min debacle I was finally able to get the keys. Although the computer still only said I had 4hrs use time when I used almost an hour dealing with your bs.

Cody E. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK MICHAEL R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

I love this location, Dana is the best, so kind and helpful.

COURTNEY JUSTINE O. 
Clasificación:
5.0

Everything went great! Supper friendly manager! ¡Gracias!

MONTE PAUL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonja H. 
Clasificación:
5.0

Friendly staff and great service!

KIM C. 
Clasificación:
3.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

I had a better experience here than at an official uhaul center, I'll do all my uhaul renting through here.

TROY O. 
Clasificación:
3.0

The only reason I didn't give a better review is because there was noone there, place was closed for several days and I had to do a self checkout. Other than that was all good.

christoph K. 
Clasificación:
5.0

Make sure that the rig has gas!

ROBERT DEAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vernon S. 
Clasificación:
5.0

Fix the website. My order was confirmed in Stayton then you moved it 20 miles from me to south salem. I was able to go 8 miles to mehama instead. But i was guaranteed my truck in the town I live, but it was changed. I will never use your company again & will tell people the horror story of my attempt to reserve locally.

Suzanne M. 
Clasificación:
5.0

Frothy Top has great food after a long trip! The downside of this drop off experience was that the original drop off location (Shaff Rd) was closed and did not accept trucks anymore ….and the next alternate spot was closed on the weekends…..finally we got to Frothy Top….and things are great there.

SANDRA N. 
Clasificación:
2.0

Should have uhaul help signs available at the restaurant window. Mobile process was terrible! It wouldn't work and then I had to be on hold for 20 ‘mins 3 times just to get the truck counted as returned.

BECKY M. 
Clasificación:
5.0

works for me

THOMAS B. 
Clasificación:
5.0

Great service plus great ice cream. Thanks.

Laura D. 
Clasificación:
3.0

Send a email reciept when truck is turned in after hors

Jay S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY EARL F. 
Clasificación:
5.0

only one word( excellent )

Thomas B. 
Clasificación:
5.0

The owner of this property was great to work with. She was very flexible and we appreciate that a lot. Gracias

Christopher R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antony V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan V. 
Clasificación:
3.0

El cliente no dejó un comentario.

JONATHAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary B. 
Clasificación:
4.0

Update vehicles with USB ports. Have more trucks available.

Catherine G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Larry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
2.0

Your App sucks -- I was required to put info in that I did not have the opportunity to prepare for - such as my passport - not everyone carries a passport with them! The app was not dependable, it kept freezing up and no one answered the phone for help

Karin B. 
Clasificación:
5.0

This is the friendliest most knowledgeable and well stalked uhaul in the area from bend to Salem. I will always go back to her!!!!

Melissa P. 
Clasificación:
5.0

Very helpful

SUZANE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

The lady there was the friendliest lady I ever met

Ricky L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cherri L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mona N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Art B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua B. 
Clasificación:
5.0

Make sure you tell people if they want to use their cell phone to return it in they should do so before they drop the key off.

James E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

Dana was so kind and helpful because we were unsure about using our phone to complete transactions.

Ken W. 
Clasificación:
5.0

Dana was very helpful and professional. I was able to pick up the hand truck and check out very quickly.

Bobby D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

I rented an appliance hand truck. Fair price.

Bobby D. 
Clasificación:
5.0

All good

Brad K. 
Clasificación:
5.0

Awesome people here!!

Dana W. 
Clasificación:
5.0

El cliente no dejó un comentario.

caroline A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hepsi R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hepsi R. 
Clasificación:
5.0

Super nice folks there at Frosty Top. They had exactly what I needed and everything worked perfectly and smoothly. The auto transport trailer was set up so easy to use. I really appreciated the fold down fender wells. They allowed the doors to open on my lowered car when loading and unloading. Every aspect of the trailer was very well designed, sturdy, and intuitive to use even as my first time using a trailer such as this. Well done!

Chad B. 
Clasificación:
3.0

We did not receive the appliance dolly that we paid For.

Travis B. 
Clasificación:
2.0

Was not open, so can't review.

william W. 
Clasificación:
5.0

Dana at Frothy Top was so wonderful and helped us so well through the difficult process that we were going through. I would want her as our representative for U-Haul always!

Rose F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cleo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGELIO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven G. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBRA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willina H. 
Clasificación:
5.0

Any issues I had were on the website only. The service person was wonderful and returning the truck was a breeze. I will probably be going back at least one more time myself.

Kathy R. 
Clasificación:
5.0

The taillights and turn signals stopped working after 1 hour into my trip. I cleaned the contacts and they worked intermittently. I was pulled over by a police man in Salt Lake City for not having turn signals and brake lights. At that point I was ordered to pull over and make the necessary repairs. I installed a new taillight fixture and spliced the wiring to get back on the road. I lost a half day of travel. I was not happy to have this problem.

ROBERT M. 
Clasificación:
5.0

U-Haul was cumbersome to use

Kevin T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGELIO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian L. 
Clasificación:
1.0

I dropped my trailer off at this location as I was told I could do from the original location but this location then charged me an additional $119.10 even though they didn't do anything except receive the trailer and did not rent me any equipment. This was not expected and really needs to be resolved.

Bethany K. 
Clasificación:
5.0

Frothy top very good environment very friendly and helpful. Would highly recomand them

Sheri S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lane H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Forrest P. 
Clasificación:
5.0

None, the young lady was very knowledgeable and helpful.

Charlotte M. 
Clasificación:
5.0

Excellent customer service!! Staff was extremely friendly and helpful. Would definitely use them again.

Lexie W. 
Clasificación:
2.0

She needs to make sure you understand that she dose things very differently than larger. Stores do

Charles M. 
Clasificación:
5.0

Very friendly and professional services.

DANA V. 
Clasificación:
5.0

Very friendly and professional services.

DANA V. 
Clasificación:
5.0

Perfect experience this time.

Eddie R. 
Clasificación:
5.0

can't think of anything.

robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron E. 
Clasificación:
5.0

Nothing everything was grate

Francis D. 
Clasificación:
4.0

Wash the trucks and have trucks closer to town.

Russell B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darrell K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy P. 
Clasificación:
2.0

Below is an email I sent to Uhaul 13 days ago: This invoice I received shows I returned the truck with 3/4 on the fuel gauge. This is not correct. I purchased 5 gallons of fuel as the gauge was just below the 3/4 line which brought the fuel level just over the center of the 7/8 mark. I then drove 2 miles to the drop off point and returned the truck. Since I have not received any response it appears this transaction is over as far as uhaul is concerned. I will not be using uhaul again due to the unethical business practices I have experienced with the last 2 rentals. I will also discourage anyone else from doing business with you.

Randall C. 
Clasificación:
5.0

Did overall questioning on if there were issues

Jeanett B. 
Clasificación:
2.0

I drove under 80 miles and put 8 gallons in it. Return site added another 4 gallons to supposedly get to half a tank. That's less then 6 mpg. My bigger work truck does better. It was at the 1/2 when dropped off

Darrin T. 
Clasificación:
1.0

Did after hour drop off. Folded blankets, cleaned truck and locked it up and they still charged me $25 cleanup. Either someone is a bold face liar or just took a bad day out on my drop off. Will never use U-Haul again.

Pablo B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

Original pick up location was not available, so was asked to pick up truck in Mehama. Which was not a big deal but I was given an extra day and mileage that I didn't need. Would have liked to have money off the actual rental.

Rachel G. 
Clasificación:
5.0

Uhaul sent me a text 30 minutes after I had picked up the truck changing the drop off to a location 25 miles out of my way. I was told the reason was my original drop off location was full and could not accept more trucks. This was not true but was probably just more convenient for Uhaul.

Steve G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin V. 
Clasificación:
4.0

My U-Haul experience was great,the truck did surprisingly well on fuel and everything worked as it should. the truck was alittle dirty on the inside on the floor and it seemed like the last people barely cleaned it. I also wasn't happy with the price per mile I feel like it was alittle high and needs some improvement, but I would definitely use U-Haul again on any future moves

James P. 
Clasificación:
5.0

No need for improve it great already

Randy C. 
Clasificación:
1.0

Will not be using U-Haul or recommending it to anyone. Did not know it was supposed to be returned somewhere else so got screwed out of a good amount of money for returning it to same place I got it from! Good thing there are other services out there

Daniel P. 
No se han enviado comentarios para esta ubicación.

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