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JOHN R.
Customer Reviews for Friendly Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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The worst rental truck experience ever. 1. Gas tank not at 3/4 full. 2. Filthy windshield with no wash. 3. Upon return asked for total to be on card and clerks answer was it is being emailed to you now. He said he did not know. 4. When email received found I was overcharged. I never asked for insurance, but charged $14. My $19.95 rental plus .79 per mile (60 mi) turned into $92.11. 5. Called local office to dispute insurance charge and told I had to call 800 #. 6. Called 800# and was told the wait was 30-40 minutes. Uhaul is a total rip off. Be up front with your charges and work on…no create good customer service. I plan on telling everyone I know that UHaul is a RIP OFF. Beware and better yet avoid.
RICHARD P.The location did not have in stock a u-haul furniture dolly.
JOSEPH S.Nice location with knowledgeable staff to help.
Jacob K.Friendly U-Haul folks are always very helpful, friendly and customer focused. We have rented from and dropped off equipment at this location several times and they make the experience memorable and enjoyable.
JAMES W.Dropped off virtually so no contact
HEATHER M.Miki is great!
MICHAEL M.I called ahead of time as I knew that I couldn't not make it there before they closed. They made accommodations to allow me to check in when I was able to get there. Extremely professional and friendly!
DAVEY H.Great staff. Friendly and efficient
JOHN E.The guy was friendly yet i received a bill for an additional day yet montrose told me i had until 11-1-21 to return it...and was charged for a flat tire which i was not told about at drop off...this ALL sb done with customer before i leave
Elizabeth E.Not a thing!!!!
Robert G.Everything went very smoothly. The staff is great. This DIY move was so much less expensive than hiring a moving company. I think there needs to be more vehicles available. Just not enough vehicles. I had to take a 9' cargo van when what I really needed was a 15' truck. Had to make 3 trips to get everything moved to my new home, which took 3 days. With a 15' truck, it could have been accomplished in one day, maybe two tops.
SHERRY B.She is awesome,got there before opening and she helped me anyway.
ARMANDO F.Mikki is fantastic. I've rented from several Uhaul locations around the country . She was professional, expedient, and very pleasant to work with. During these stressful times it is refreshing to see someone “who honestly cares.†She is worth every penny and then some!
THOMAS H.Both UHaul pick up & drop locations were the best I have ever worked with. Great job. Scott
SCOTT R.Mickey was great to deal with. Very nice and very helpful. Made the experience smooth and easy.
Gary F.ditto
Dennis M.This all was very smooth. I appreciate the support and service received during my visit :) thank you
MICHAEL P.The manager was awesome answered all my questions and sent me in my way
JEREMY F.Advise beforehand what size ball is required for the particular trailer.
RAYMOND S.¡Gracias!
Megan S.Dont let the denver agents call me while I'm filling out my application online and havent even submitted it yet. The lady who called from denver was of no help and confused me and the gypsum location. Just let me submit my thing and then have the place call me.
Chris O.Exceptionally clean. Excellent staff.
David H.Promised a 26' truck got a 20'. Dirty and lots of damage on truck. I guess the only saving grace was they actually had a truck. No discount offered. Not even a sorry. Will never use haul again. Terrible company with horrible service.
REUBEN O.Honor your original reservation and make sure trucks are available. I had to rent it 3 days early in order to guarantee a truck due to no inventory in Colorado. I reserved it in may and received a cal on the Saturday before stating I may have to drive out of state to get my truck. Luckily the people at Friendly's went above and beyond to make this possible.
ROBERT W.Please guarantee that truck will be available at specified location upon booking. I was not informed until 16 hours before my pick up that the truck was there and it's only because I called traffic coordinator to find out. That does not give someone who is trying to move peace of mind
Patricia W.Positive experience- the couple running the business are friendly, funny and helpful.
KRISTY M.The experience was amazing! Miki was so helpful and pleasant!!! 5 stars for Miki 🌟🌟🌟🌟🌟
ERIN H.Nothing they were professional and great to work with
ROBERT S.The employee seemed beyond distraught, discombobulated and overly irritable. The equipment was rusted, some of the lights were burned out, tires were on the way out; this was the oldest unit I've ever seen.
KURT N.Trailer was covered with mud. There was three inches of hardened mud on the fenders. So I cleaned it at the car wash. That cost me eight dollars. Does the u-haul yard have a cleaning capability. If it doesn't? It needs one. A hotsy?
PAUL J.Miki went above and beyond to help us with our storage needs and to help us with the truck and trailer return.
Erin A.The most reliable U-Haul place I have ever experienced! The best!
Vihren G.When we arrived at the location, our truck was not there and no one had called us to let us know. I called your customer service line and was on hold for 20 minutes. You need better communication and be able to keep track of your products. Got lucky that the person showed up with our truck just before we left.
LUKE B.Miki is awesome- such a hard worker and has been with the Uhaul company for a very long time! Communication skills are are excellent and kept me very informed in all details before renting my truck.
DANA O.The truck was very old.
Peter C.Great team...super nice, was easy pick up and drop.
BONNIE S.Miki and Alex were extremely professional and efficient . They made the experience wonderful.
KRISTIN M.I returned the vehicle with between 1/2 and 5/8ths a tank of gas and was still charged $18 for 5 gallons when the gas tank was returned with the amount required. The bank of the trunk had dirt in it from the prior user and I ended up sweeping it out before moving my items into the truck.
josh L.treat everyone as you treated me... wonderful lady took care of us! will use again!!
WILLIAM B.Miki was not only incredibly kind and friendly, but she also was very helpful in helping choose the right truck for our job. I would highly recommend this location to everyone.
ROBERT W.Miki was an awesome representative for U haul. She was talkative, pleasant, interested in me as a customer. And fun to talk to.
Douglas W.Truck front suspension was loose and needs parts replaced
noel H.Staff were very helpful and friendly.
Jeremy S.Drop off location did not exist
glen M.Nicest U-Haul I've ever been in!
Dennis M.The truck was not the size I had requested (I had even called the day before to confirm the size) and was filthy on the outside as well as having a lot of dirt on the inside.
Caroline W.All just fine
Suzan C.Great Service dropping off!
Daniel H.Jordan did a great job. Also provided me the opportunity to upgrade to a larger truck. Checked in on line and was seamless
Richard B.