El cliente no dejó un comentario.
NICHOLAS R.
Customer Reviews for Friendly Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Please guarantee that truck will be available at specified location upon booking. I was not informed until 16 hours before my pick up that the truck was there and it's only because I called traffic coordinator to find out. That does not give someone who is trying to move peace of mind
Patricia W.Positive experience- the couple running the business are friendly, funny and helpful.
KRISTY M.The experience was amazing! Miki was so helpful and pleasant!!! 5 stars for Miki 🌟🌟🌟🌟🌟
ERIN H.Nothing they were professional and great to work with
ROBERT S.The employee seemed beyond distraught, discombobulated and overly irritable. The equipment was rusted, some of the lights were burned out, tires were on the way out; this was the oldest unit I've ever seen.
KURT N.Trailer was covered with mud. There was three inches of hardened mud on the fenders. So I cleaned it at the car wash. That cost me eight dollars. Does the u-haul yard have a cleaning capability. If it doesn't? It needs one. A hotsy?
PAUL J.Miki went above and beyond to help us with our storage needs and to help us with the truck and trailer return.
Erin A.The most reliable U-Haul place I have ever experienced! The best!
Vihren G.When we arrived at the location, our truck was not there and no one had called us to let us know. I called your customer service line and was on hold for 20 minutes. You need better communication and be able to keep track of your products. Got lucky that the person showed up with our truck just before we left.
LUKE B.Miki is awesome- such a hard worker and has been with the Uhaul company for a very long time! Communication skills are are excellent and kept me very informed in all details before renting my truck.
DANA O.The truck was very old.
Peter C.Great team...super nice, was easy pick up and drop.
BONNIE S.Miki and Alex were extremely professional and efficient . They made the experience wonderful.
KRISTIN M.I returned the vehicle with between 1/2 and 5/8ths a tank of gas and was still charged $18 for 5 gallons when the gas tank was returned with the amount required. The bank of the trunk had dirt in it from the prior user and I ended up sweeping it out before moving my items into the truck.
josh L.treat everyone as you treated me... wonderful lady took care of us! will use again!!
WILLIAM B.Miki was not only incredibly kind and friendly, but she also was very helpful in helping choose the right truck for our job. I would highly recommend this location to everyone.
ROBERT W.Miki was an awesome representative for U haul. She was talkative, pleasant, interested in me as a customer. And fun to talk to.
Douglas W.Truck front suspension was loose and needs parts replaced
noel H.Staff were very helpful and friendly.
Jeremy S.Drop off location did not exist
glen M.Nicest U-Haul I've ever been in!
Dennis M.The truck was not the size I had requested (I had even called the day before to confirm the size) and was filthy on the outside as well as having a lot of dirt on the inside.
Caroline W.All just fine
Suzan C.Great Service dropping off!
Daniel H.Jordan did a great job. Also provided me the opportunity to upgrade to a larger truck. Checked in on line and was seamless
Richard B.Brakes were inoperable on car trailer. Not safe!!!! Still have not heard back regarding my claim.
BRADLEY B.I think everything is excellent! The employees where Nice and hade a good vibe. Will definitely recommend!!
Jennifer V.The location is new and spacious. It was Sunday and several trailers came in during a 60 minute period but the young man handled the flow.-
Robert M L.The gentleman whom I completed my rental agreement with in Gypsum was very helpful, patient and an all around nice dude.
shay H.After an extremely long drive and big move, we were pleased to be greeted by Alex. This guy really made our stressful day an easy one. His personality and attitude were fantastic. Thank you Alex, we appreciate you! We know if we ever need a storage spot or a friend asks, this will be the FIRST and only place we recommend.
kari S.Excellent service by both people I dealt with- Jordan and Alex. Could not have gone more smoothly. I definitely will recommend this location!
James T.We needed to keep adding more days to our reservation since our move was more involved than we guessed. Each time I called, we were accommodated easily. ¡Gracias!
Karen P.Nothing. Great job!
Robert N.Alex and Jordan are fantastic. Everything went great with no unexpected issues. I'll use this location going forward.
David W.nice agent
THOMAS N.The guy was very friendly and provided very quick and efficient service I would definitely recommend this location and will use it again if I ever need another rental
Christopher M.Alex provided great customer service, yet again!!! He makes everything run smoothly, on top of what is already a stressful situation. SO happy he has the help of Jordan now, as well!!!!
Brandy G.The vehicle I requested was readily available!
Jennifer M.needs a little training on how to include the employee discount on the contract. other wise great people
BRAD O.Two great guys working at the desk!
Erik P.They made a very difficult move much easier and I am grateful!
BRIANNA L.All good Alex was awesome
paul J.Both locations were great. My complaint is that I was originally supposed to drop the trailer off in Gypsum but then got changed to drop the trailer off in New Castle which is 120 round trip miles from my location. Customer service was not helpful whatsoever in trying to find a closer location to drop off.
Chris G.24/7 pick up was awful. Spent well over an hour trying to get it to work. Followed by waiting on hold for 18 min with 1800gouhaul to have them disconnect. Then 20 minutes on the phone with a representative who could do nothing to help. The employee at self storage was rude and no help as well.
Brandon S.Awesome. Thanks guys! Went out of their way to help me find my wallet. Thanks so much.
Braden A.The attendant on duty when I returned the vehicle was on a personal call with his credit card company and was distracted with that.
steve K.Alex was very friendly and professional. Truck was in great shape. Everything added up to an excellent experience.
Frank V.The manager Alex was great to work with and the equipment was exactly what we were looking for. The only issue was the extremely long wait on the phone to speak with someone. I had to make a change and couldn't online. However once I did reach a live person they handled my change quickly and professionally. I would allow customers to change the drop off destination online.
Mark E.Great service, Great location
Alex L.Alex does a great job! He goes above and beyond to help.
Robert A.Manager was great. Easy, no hassles.
Kelly M.