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RICHARD G.
Customer Reviews for Friendly Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Miki and Alex were extremely professional and efficient . They made the experience wonderful.
KRISTIN M.I returned the vehicle with between 1/2 and 5/8ths a tank of gas and was still charged $18 for 5 gallons when the gas tank was returned with the amount required. The bank of the trunk had dirt in it from the prior user and I ended up sweeping it out before moving my items into the truck.
josh L.treat everyone as you treated me... wonderful lady took care of us! will use again!!
WILLIAM B.Miki was not only incredibly kind and friendly, but she also was very helpful in helping choose the right truck for our job. I would highly recommend this location to everyone.
ROBERT W.Miki was an awesome representative for U haul. She was talkative, pleasant, interested in me as a customer. And fun to talk to.
Douglas W.Truck front suspension was loose and needs parts replaced
noel H.Staff were very helpful and friendly.
Jeremy S.Drop off location did not exist
glen M.Nicest U-Haul I've ever been in!
Dennis M.The truck was not the size I had requested (I had even called the day before to confirm the size) and was filthy on the outside as well as having a lot of dirt on the inside.
Caroline W.All just fine
Suzan C.Great Service dropping off!
Daniel H.Jordan did a great job. Also provided me the opportunity to upgrade to a larger truck. Checked in on line and was seamless
Richard B.Brakes were inoperable on car trailer. Not safe!!!! Still have not heard back regarding my claim.
BRADLEY B.I think everything is excellent! The employees where Nice and hade a good vibe. Will definitely recommend!!
Jennifer V.The location is new and spacious. It was Sunday and several trailers came in during a 60 minute period but the young man handled the flow.-
Robert M L.The gentleman whom I completed my rental agreement with in Gypsum was very helpful, patient and an all around nice dude.
shay H.After an extremely long drive and big move, we were pleased to be greeted by Alex. This guy really made our stressful day an easy one. His personality and attitude were fantastic. Thank you Alex, we appreciate you! We know if we ever need a storage spot or a friend asks, this will be the FIRST and only place we recommend.
kari S.Excellent service by both people I dealt with- Jordan and Alex. Could not have gone more smoothly. I definitely will recommend this location!
James T.We needed to keep adding more days to our reservation since our move was more involved than we guessed. Each time I called, we were accommodated easily. ¡Gracias!
Karen P.Nothing. Great job!
Robert N.Alex and Jordan are fantastic. Everything went great with no unexpected issues. I'll use this location going forward.
David W.nice agent
THOMAS N.The guy was very friendly and provided very quick and efficient service I would definitely recommend this location and will use it again if I ever need another rental
Christopher M.Alex provided great customer service, yet again!!! He makes everything run smoothly, on top of what is already a stressful situation. SO happy he has the help of Jordan now, as well!!!!
Brandy G.The vehicle I requested was readily available!
Jennifer M.needs a little training on how to include the employee discount on the contract. other wise great people
BRAD O.Two great guys working at the desk!
Erik P.They made a very difficult move much easier and I am grateful!
BRIANNA L.All good Alex was awesome
paul J.Both locations were great. My complaint is that I was originally supposed to drop the trailer off in Gypsum but then got changed to drop the trailer off in New Castle which is 120 round trip miles from my location. Customer service was not helpful whatsoever in trying to find a closer location to drop off.
Chris G.24/7 pick up was awful. Spent well over an hour trying to get it to work. Followed by waiting on hold for 18 min with 1800gouhaul to have them disconnect. Then 20 minutes on the phone with a representative who could do nothing to help. The employee at self storage was rude and no help as well.
Brandon S.Awesome. Thanks guys! Went out of their way to help me find my wallet. Thanks so much.
Braden A.The attendant on duty when I returned the vehicle was on a personal call with his credit card company and was distracted with that.
steve K.Alex was very friendly and professional. Truck was in great shape. Everything added up to an excellent experience.
Frank V.The manager Alex was great to work with and the equipment was exactly what we were looking for. The only issue was the extremely long wait on the phone to speak with someone. I had to make a change and couldn't online. However once I did reach a live person they handled my change quickly and professionally. I would allow customers to change the drop off destination online.
Mark E.Great service, Great location
Alex L.Alex does a great job! He goes above and beyond to help.
Robert A.Manager was great. Easy, no hassles.
Kelly M.Alex was very professional and helpful - a great U-Haul agent!
ian C.Very friendly staff! I felt as though they cared about my experience.
Justin P.Really appreciated Alex and the great service he provided. Had the trailer all ready for me at pick up and quickly got me out the door.
Jeff B.The local location was great. They called and made sure everything was setup perfect. Kudos to them. The app however, horrible. I waited 30 minutes to return the truck and the first instructions were to put the key in the drop box. Later, the instructions were to take pictures of the cleanliness of the truck, the gas level and then ultimately to lock the vehicle. Hard to do all these things when you drop the keys in a lock box.
Mark E.more locations, had to drive for one hour each way just to leave the trailer
ARON Y.Excellent service. 100% satisfied. Highly recommend. Will always be our go to location.
David M.Alex made the process of renting and returning very efficient. Plus he's a really nice guy.
Jerry A.Alex was very helpful. it was great having him assist me in check out.
Glen S.Absolutely nothing!!! We will definitely be coming back to this Uhaul location from now on!
JAMES B.Alex was the wonderful! Rented lots of U hauls in my day and this experience was the best!
DEBBIE C.This was an AMAZING experience. Alex was so kind and helpful. Super easy to work with this location!
James B.Alex was exceptionally helpful from the reservation process all the way through equipment return. He clearly takes pride in delivering a quality experience
Kevin W.Alex was awesome and so helpful with pickup and drop off.
Ellen T.Alex was very professional and efficient. Easiest drop-off I have experienced.
Steven B.Alex was the young gentleman that helped me he was very helpful he knew everything that he was doing it was no issues
William K.