Customer Reviews for Friendly Pawn
(U-Haul Neighborhood Dealer)

930 reviews

322 W Main St   Havelock, NC 28532
(Off of the service road next to Hwy 70 just east of the post office)

(252) 447-2889

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(252) 447-2889

322 W Main St
Havelock, NC 28532
(Off of the service road next to Hwy 70 just east of the post office)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Daniel Jenkins 
Rating:
5.0

Customer did not leave a comment.

Patty Dion 
Rating:
4.0

Customer did not leave a comment.

Ronald Tirpak 
Rating:
4.0

Truck roof was leaking water. Got a lot of Mr antique furniture wet. Had 2 or 3 spots down passenger wall rhat were leaking.

Michael Daniels 
Rating:
5.0

Customer did not leave a comment.

RICHARD LAWS 
Rating:
5.0

Customer did not leave a comment.

Brooke Bellomy 
Rating:
5.0

Customer did not leave a comment.

dennis stansbery 
Rating:
5.0

Customer did not leave a comment.

Alex Kirkman 
Rating:
3.0

Customer did not leave a comment.

andrew degiovanni 
Rating:
4.0

Customer did not leave a comment.

Dan Bartolini 
Rating:
5.0

"Friendly" is the correct description for this location. Ms. Pauline & Robbie were very helpful & clear with the instructions for the U-Haul rental.

carolyn thompson 
Rating:
5.0

Good Morning, When I received the rental, it was in superb condition. Very clean, full tank of gas and air fresheners were awesome! Upon entering the vehicle one morning, I noticed there was a Reese's wrapper on the floor (I have not had any Reese's for several years and don't eat them much), a white substance on both the driver and passenger side seats and there was dirt on the floor on the passenger side. Knowing that I did not have any passengers while I personally drove the rental, I inquired about whether or not there was an additional key to the rental Uhaul van. I also noticed that morning while driving that there seemed to be a hesitation while shifting from first to second gear, which was not there prior. When I inquired, I was told that one of the workers there experienced the same thing when he drove one because he had mistakenly placed it in another gear other than Drive. I informed him at the time, that wasn't the case as I am an experienced driver. I also let them know that there was a toothpick and what appeared to be a dried, dark sticky substance in the front console cup holders, of which I did not do. I indicated that there seems to have been a possibility that either while parked at my place of employment or while parked outside of where I have been temporarily living, someone broke into the vehicle or my keys were taken/used without my knowledge by either a coworker or the person I am currently temporarily living around. Additionally, I have concerns that the odometer reading is inaccurate or may have been tampered with. I brought all of this to the attention of one of the workers at Friendly Pawn. I returned the vehicle with a full tank of gas, cleaned out the cup holders and purchased an air freshner as there had been one in the Uhaul van upon the start of my rental. This Uhaul rental experience was definitely better than my prior one of which I was charged over $300.00 incorrectly. I still haven't received a credit for that from that location - which has now become a restaurant, I think by the name Nacho Shack, here in Havelock, N. Carolina.

erica goldman 
Rating:
5.0

Customer did not leave a comment.

gary brackin 
Rating:
5.0

Customer did not leave a comment.

Ryan Adkins 
Rating:
5.0

get bigger car trailers

carter brandt 
Rating:
5.0

Customer did not leave a comment.

robert page 
Rating:
3.0

My issue is I had reserved a Uhaul to be returned in Morehead NC only to be told I had to return in Havelock. Then get billed 52.00 for additional mileage. Large portion of the amount was the drive from Morehead to Havelock. Was dark on the return and lot was dark. It was clean. So disappointed in the return procedure.

Michael Jamison 
Rating:
4.0

Customer did not leave a comment.

corbin custer 
Rating:
5.0

Customer did not leave a comment.

Marjorie Forrester 
Rating:
3.0

The truck was not clean in the back or in the front. We had to sweep it out and it old papers and trash in the cab. It also smelled like a dead animal, I had to drive with the windows down.

Kenneth Barnett 
Rating:
3.0

Customer service sucked. The truck sounded like it was gonna blow up any minute.

Ariel Simmons 
Rating:
4.0

Customer did not leave a comment.

Mark Milos 
Rating:
5.0

great vehicle, good customer service

Harry Wilson Jr 
Rating:
4.0

Customer did not leave a comment.

Connie Penny 
Rating:
2.0

They hit me with the added cost of $154. I showed them where the 5 extra days were accounted for on the contract. Initially the trailer comes with 5 days to go from MO to NC, but I wanted 5 extra at $20 per day. The base price went from $306 to $406 because the $100 was added to the $306. I should Not be charged any more.

ROBERT ADELSPERGER 
Rating:
4.0

Tires were under inflated and trailer was covered by n sand as if it had been pulled down a dirt road on a rainy day. Tire straps were also covered in sand.

austin lawrence 
Rating:
5.0

I was treated like a queen, I would recommend this store to anyone who is moving.

YVONNE WILSON 
Rating:
5.0

Customer did not leave a comment.

kristie mccullough 
Rating:
5.0

Owners were friendly and hooked up my trailer for me I’m the rain. Great folks. Great assets to your U-Haul team. Will surely rent from them again.

darvious knowles 
Rating:
5.0

Nothing the 24/7 truck share was quick and easy. The only thing is your website never could remember my devi e so I had to get a one time code everytime I logged in but thats not the locations fault.

Jackson Neal 
Rating:
5.0

Always friendly and helpful!!!

Teri King 
Rating:
3.0

Customer did not leave a comment.

Don Werner 
Rating:
4.0

The gentleman that assisted me was very helpful. It was a bit further out than I would have expected to return my equipment, but given the military population it made sense.

Kristin Connor 
Rating:
5.0

No issues at dropoff. Facility personnel were helpful and quick to get me going on my way.

John Wilkerson 
Rating:
5.0

Customer did not leave a comment.

Doug Gresens 
Rating:
5.0

Exceptional customer service!!! 5 stars!

Harry Kane 
Rating:
5.0

The truck's interior was clean almost spotless, but around the cup holders was sticky

dave albanese 
Rating:
5.0

Customer did not leave a comment.

Alex Rodriguez 
Rating:
5.0

Great location, very helpful, timely response and friendly! Highly recommend this location

Jeffery Mollison 
Rating:
5.0

Customer did not leave a comment.

robert jones 
Rating:
5.0

Customer did not leave a comment.

Alexandre Silvafilho 
Rating:
5.0

I had no issues with the trailer I rented, however upon opening to sweep it out, I noted a small puddle of water on the floor (front passenger side). I had driven through a significant rain shower just prior to this.

Ricky White 
Rating:
5.0

Very pleasant family owned and deserving of the name, Friendly. They took time to ask me about the trip and thanked me for using them! They will be my go to for future business ventures. Outstanding service.

Mark Patton 
Rating:
5.0

Quick and easy Check out (pick up). First time using mobile app for check in (return), but also fairly easy and efficient. Side note - "wrap around" drive (parking lot) is very convenient for maneuvering.

Ricky White 
Rating:
4.0

Customer did not leave a comment.

Bruce Kaiser 
Rating:
5.0

Absolutely the best rental location I've ever worked with.

Daniel Huntt 
Rating:
5.0

Dropped off during business hours so was great to talk to someone.

Edward Kolshak 
Rating:
4.0

Customer did not leave a comment.

JOHN DUDERSTADT 
Rating:
5.0

These folks were so great! They were so patient with me and it was SO easy to check in and return. They treated me like family and I will honestly rent from the again. Everything was done on a timely manor and Very professional

wayne cartwright 
Rating:
5.0

Customer did not leave a comment.

Vivian Ridgway 
Rating:
5.0

Very easy to reserve and pick up

doug ashton 
Rating:
3.0

Customer did not leave a comment.

Scott Harrison 
Rating:
5.0

Customer did not leave a comment.

Robert Hegmann 
Rating:
5.0

Snacks

issac barrette 
Rating:
5.0

Customer did not leave a comment.

bryan shelton 
Rating:
5.0

Not a thing

tony worrell 
Rating:
4.0

The young man we dropped the truck off to was very friendly and helpful. The drop off did not take long.

Cindy Page 
Rating:
5.0

N/A

rhonda canada 
Rating:
4.0

Customer did not leave a comment.

Blane Jackson 
Rating:
5.0

Customer did not leave a comment.

Philip Offenberger 
Rating:
5.0

Customer did not leave a comment.

Clarence Thomas 
Rating:
5.0

Facility was closed when we arrived. Being older than probably most customers, I had difficulty getting the large box trailer disconnected by myself. I found the self check out process is timely and cumbersome. These aren’t criticisms but more of a learning experience for the next time.

Thomas White 
Rating:
5.0

Customer did not leave a comment.

lynn andrews 
Rating:
4.0

Customer did not leave a comment.

Belinda Godfrey 
Rating:
5.0

Customer did not leave a comment.

SCOTT SHERRON 
Rating:
5.0

Customer did not leave a comment.

Robert Giles 
Rating:
5.0

Customer did not leave a comment.

Robert Giles 
Rating:
5.0

Customer did not leave a comment.

john chase 
Rating:
5.0

Transparent pricing

GINESTA WILLIAMS 
Rating:
5.0

Every thing was great

machielle flowers 
Rating:
5.0

Customer did not leave a comment.

Thomas York 
Rating:
5.0

Just provide straps or make known that you need them.

ANDREI CLOSS 
Rating:
5.0

Also, the ratchet straps that held the vehicle on the trailer secured by the agent in Fredericksburg had completely come off the tire. They were the security keeping the vehicle on the trailer!!. Both were totally off the tires

ALVINRAY LANE 
Rating:
5.0

Customer did not leave a comment.

Wayne Murray 
Rating:
5.0

Customer did not leave a comment.

Wayne Murray 
Rating:
5.0

Customer did not leave a comment.

Robert Emerson 
Rating:
5.0

Customer did not leave a comment.

Frank Marano 
Rating:
4.0

Customer did not leave a comment.

Nancy Ferguson 
Rating:
5.0

Customer did not leave a comment.

Carl Aubele 
Rating:
5.0

Customer did not leave a comment.

Richard Frenche 
Rating:
5.0

Customer did not leave a comment.

robert eskew 
Rating:
5.0

Customer did not leave a comment.

Donald Winstead 
Rating:
5.0

Customer did not leave a comment.

Andrew Marsland 
Rating:
3.0

Customer did not leave a comment.

Caitlyn Weisse 
Rating:
5.0

Customer did not leave a comment.

Terri Baish 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Buelow 
Rating:
4.0

Customer did not leave a comment.

PETER BENSON 
Rating:
5.0

Customer did not leave a comment.

christopher yost 
Rating:
4.0

Customer did not leave a comment.

PETER BENSON 
Rating:
3.0

This was hands down the worst uhaul trailervi have ever rented in my entire life. The inside was clean but the trailer itself should have never been put on the road.

aryn woodson 
Rating:
5.0

Very helpful in all aspects of my travels a big thank you to the people at friendly pawn in Havelock North Carolina

Francis Patterson 
Rating:
3.0

Customer did not leave a comment.

ezra Lucas 
Rating:
5.0

Store employee was very pleasant and attended to my drop off as soon as I walked into the store. Very pleased. Thank You.

micheal madsen 
Rating:
4.0

Customer did not leave a comment.

Frances Dailey 
Rating:
2.0

The staff seemed as if they didn’t want to help me. I wasn’t asked if I wanted the protection plan and it was just added without my knowledge even though I only needed the van for approximately 1 hour or less. Then she stated well you asked for a van so I assumed you knew it came with the protection plan and I told her it was my first time and typically people will still discuss additional add on with someone before just charging their cards. Also, when I went to leave my fiancé noticed the tire was flat and psi was at 18. I went back in and 2 of the employees were rolling around in wheel chairs not even acknowledging I needed assistance, I stated the tire issue and the guy told me it’s just the sensor so I proceeded to explain that the tire looked flat. The manager told him to go check it out and he seemed like it was an issue to get up and come look. She then asked if he had a gauge with him since he said the sensor is messed up and he told her no and kept walking out. Outside he told me it just the way the truck is parked yet when he pulled it to a different position it was still flat. The manager told him to put air in it and he still seemed bothered. When I went to return the van the girl playing in the wheel chair made me very uncomfortable. She would look at me and just look down and laugh. I will never go to this location again. Very uncomfortable. And not as easy as I thought it would be. I was very disappointed especially when I came back to return the van and waited while they helped another couple and saw that the other couple renting got a way better experience and was offered the protection plan and not just added on and was thanks for their business yet I received the opposite. I assumed it was a bad day but when I saw the other couple getting treated differently it made me upset.

Nyasia Townsley 
Rating:
4.0

Customer did not leave a comment.

Alan McDaniel 
Rating:
1.0

Everything was great keep up the good work see you in the near future the location I picked it up was also very excellent management

Colbert Marcum 
Rating:
5.0

I think I put more gas in it than I used rest was great.

eva jenkins 
Rating:
3.0

Need more vehicles with a ramp

Lennette Goodman 
Rating:
5.0

Customer did not leave a comment.

Jenny Futrell 
No reviews have been submitted for this location.

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