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Ronald R
Customer Reviews for Friendly Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I like the services
Atudert MAll the workers were so helpful!
Gabriella PI was quoted $49.77 with estimated taxes included when i made the reservation online, when i got there, they told me the price was $75.15. That is completely unacceptable. I'll not rent anything else at uhaul anymore and I may report you to the Mass Attorney General and the Office of Consumer Affairs and Business Regulation.
Jose Dthanks for the great service!
Dianne SThe online check in was marked as convenient - it took 5x longer than in person and required documents (passport/etc.) that were not communicated beforehand since you can't sign in until you there. For obvious reasons I do not carry a passport or copy of my lease and had to go get my paperwork. Altogether this cost me a hour more than the regular check in.
SAMANTHA BVery helpful went out of his way fix issue with the reservation.
Michael GTruck wasn't as clean as I usually see but nothing major. Good experience overall.
TERRANCE AVery efficient, polite, and friendly
James WThe van cleanness was alright for a quick move but there was still dust on the bed and crumbs in the cab. I also found old fries under the seat afterwards. A star rating for cleanness would be better and some text to rate under what standards. Compared to a typical car rental the van was dirty. But for moving I have lower standards. Staff at the location were friendly. App needs work.
Andres CWas easy great experience with them .
kim cHighly recommend. The van was in excellent condition, and the guys were super helpful and friendly.
Daniel DThe phone info required isn’t clear especially for check in. I would spell it out.
Mark TMy reservation was cancelled without notice. I made the reservation two months in advance and found the day before that there had been a cancellation. I spoke with a customer rep who was able to find me a last minute reservation-- 40 minutes from my home and the day before I needed the UHaul. It was the ONLY reservation available for the Memorial Day Weekend on such short notice. I was promised a $50 refund for the cancellation and have still no received it.
JENNIFER M