Customer Reviews for Friendly City Auto Care
(U-Haul Neighborhood Dealer)

58 reviews

1037 Hwy 30 W   Athens, TN 37303

(423) 435-0012

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: 8:00 am - 5:00 pm

Services at this Location:

Contact Us

(423) 435-0012

1037 Hwy 30 W
Athens, TN 37303

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: 8:00 am - 5:00 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Chris Smith 
Rating:
3.0

Customer did not leave a comment.

Mike Berard 
Rating:
4.0

Customer did not leave a comment.

Jay Blow 
Rating:
2.0

lights would not work . change trailer took 1 hours back in 2 hours charged for all. day

harry cooper 
Rating:
5.0

Customer did not leave a comment.

PATRICK DYKE 
Rating:
5.0

Customer did not leave a comment.

MARCA PARENT 
Rating:
3.0

Customer did not leave a comment.

Leon Neat 
Rating:
5.0

N/a

Doug Harrod 
Rating:
5.0

The only complaint I have is I would have liked to pick up the trailer a little earlier. They did not open until 8:00 am. But it worked out ok.

David Tackett 
Rating:
5.0

Customer did not leave a comment.

Bernard Kalisiak 
Rating:
5.0

great staff. very helpful. top notch.

GABRIEL MUNOZ 
Rating:
4.0

Customer did not leave a comment.

SAM CREASMAN 
Rating:
5.0

Customer did not leave a comment.

Mark Vincent 
Rating:
5.0

Already gave my imput.

donald pelletier 
Rating:
1.0

The 12v ports didn't work. My 10 ft truck was not available and customer service person cared about that.

Jeffrey Militzer 
Rating:
1.0

They don’t know how to hook up a trailer the right way

Vincent Lancaster 
Rating:
1.0

This place is a MESS. U-Haul's equipment was nice and maintained however.

Coty Ramsey 
Rating:
5.0

Customer did not leave a comment.

Shane Guffee 
Rating:
5.0

Customer did not leave a comment.

Carl Nicholson 
Rating:
1.0

the drop off location was closed on the date of scheduled return { sunday } so uhaul charged me an extra day FEE when i had to return on Monday instead . last time i rented from u haul i rented a tow dolly, took it back to my house { 4 miles } and the vehicle would not fit so i returned the dolly within a couple of hours and then they refunded me and charged me a $50.00 fee. Seems U-HAUL is going to charge you for anything they can. The customer will never be able to understand and read all the fine print, and they know it!! So go ahead U-HAUL and charge your ridiculous fees and drive your customers off, your driving the demand for other rental companies!!!!.

JEFFREY MCNELLEY 
Rating:
1.0

Quit allowing Athens friendly city to rent ur trucks because honestly I’m considering a lawsuit with slander being one of them and you could have been paid in full but they declined the payment

Megan Cheruiyot 
Rating:
2.0

The problem isn’t the location. The issue is after two hours of leaving discovering that I couldn’t use the rental to transport my vehicle, I returned it and was still charged 50% of my original bill. This is dishonest business. You got me this time, but you won’t again, I won’t be back

JEFFREY MCNELLEY 
Rating:
5.0

Friendly City did an excellent job in providing us with the vehicle we needed. They were so nice and helpful too. They are the best!

STEVE BEARDEN 
Rating:
4.0

The roof leaks on truck we had and ruined around $1100 of our stuff.

Jimmy Seaton 
Rating:
3.0

Was unable to locate this location. Tried to call the phone number for this location provided by UHAUL on my confirmation.This is apparently this is a non working number. Told the lady at the counter and all she could say is that is a number assigned by uhaul and there is nothing she could do about it. I could get better costomer service from a one legged crack whore. Dang you people suck. Called UHaul 1 800 number (None of your options have anything to do with this type situation. Also It said 5-10 min wait. After 25 mins on hold I just hung up. Absolutely useless. Finally found a cop that gave me directions.)

Julian Camp 
Rating:
1.0

Customer did not leave a comment.

Susan Mathers 
Rating:
3.0

Customer did not leave a comment.

Wendy Ingram 
Rating:
5.0

Customer did not leave a comment.

Robert Millsaps 
Rating:
4.0

Was told payment wouldn't come out until I returned the trailer but it was. The plan was to use a different account but that didn't happen. The trailer had a sharp edge on tongue that actually knocked my brother when they hooked up. Overall experience was very good

Ruth Hays 
Rating:
4.0

Customer did not leave a comment.

Greg Mills 
Rating:
5.0

Personnel was very helpful.

Ronald Kaczmarek 
Rating:
5.0

Very friendly and helpful! Took care of hookup and made options clear. Very kind, great people to do business with!

eric moore 
Rating:
3.0

The tow dolly roped the bumper off the front of the car when we backed off of it because the way the hooks stick up so caution to any one with a low bumper the car was a 2010 Nissan Altima that had factory suspension so it’s not a lowered car but luckily I got the insurance and I recommend that you pay the extra for the insurance it’s well worth it

KIMBERLY LANKFORD 
Rating:
5.0

Customer did not leave a comment.

LYNDA JACKSON 
Rating:
3.0

Customer did not leave a comment.

JONATHON BISHOP 
Rating:
5.0

What an AWESOME PLACE.

JUAN OSPINA 
Rating:
5.0

Customer did not leave a comment.

JUAN OSPINA 
Rating:
5.0

Location was easy to access, local to Athens city limit.

JAMES ROBERTS 
Rating:
5.0

👍🏽

CAVELLE BELGRAVE 
Rating:
5.0

Customer did not leave a comment.

JEFFERY STOVALL 
Rating:
3.0

Customer did not leave a comment.

Susan Foster 
Rating:
5.0

Customer did not leave a comment.

Carolyn Green 
Rating:
5.0

Customer did not leave a comment.

Charles Sharpe 
Rating:
5.0

Customer did not leave a comment.

Christopher Barwick 
Rating:
5.0

Customer did not leave a comment.

Ronald Martin 
Rating:
5.0

The first location I rented from on Congress Parkway in Athens, TN initially rented me a 10-foot U-haul knowing I was going out of state. I got there two days before my closing and was informed you couldn't take a 10-foot truck out of state and they had no truck for me. I was livid. He recommended Friendly City Auto Care. The gentleman there was excellent in customer service. He bent over backwards and took his precious time to see I got everything I needed. I was just into PA when the engine light came on. I called roadside assistance and was told to keep going. After several hours, the truck broke down with myself and my two dogs in it. One of my dogs was 16 years old.. When they got there, they found out it was bad gas as to why the truck was shaking. Two hours later, I was back on the road and very distressed over this entire fiasco. My sister was in touch with a manager in AZ, named Cathy, and she was very compassionate and helpful. she even opened up a case for me. I have had a truly horrific experience with U-haul!

GWEN STOWITS 
Rating:
5.0

Customer did not leave a comment.

ANDREA FEDELE 
Rating:
4.0

Customer did not leave a comment.

dan buis 
Rating:
5.0

Friendly City Auto Care was excellent to work with in getting my UHAUL. They were very nice and professional.

STEVE BEARDEN 
Rating:
5.0

All the extra charges,like the environmental charge,.What's that??? It comes out to way to much for a 1 day rental. The rates are to high for a local move. But I must say Friendly City people were great,and very helpful.

Deborah Howard 
Rating:
2.0

The location I picked up at was great, however the truck had issues. They worked with us to accommodate us but the truck issues set us back over 2 hours. Upon arrival at destination we were told we were not given enough miles and were charged for 53 additional miles.

Michael Pinto 
Rating:
5.0

Customer did not leave a comment.

Chris Fugunt 
Rating:
3.0

Customer did not leave a comment.

William Foote 
Rating:
5.0

Friendly's is a nice family run business. The people were friendly and helpful.

Kathy Baker 
Rating:
5.0

Customer did not leave a comment.

Richard Martin 
Rating:
5.0

Customer did not leave a comment.

joyce dowd 
Rating:
5.0

Customer did not leave a comment.

Frank Hahn 
Rating:
5.0

Customer did not leave a comment.

Frank Hahn 
No reviews have been submitted for this location.

Additional Services at this Location

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