Customer Reviews for Friendly Auto Centers
(U-Haul Neighborhood Dealer)

1,095 reviews

5026 E Main St Ste 24   Mesa, AZ 85205
(On Main St just west of Higley Rd - north side of street)

(480) 924-0171

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(480) 924-0171

5026 E Main St Ste 24
Mesa, AZ 85205
(On Main St just west of Higley Rd - north side of street)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

There was a major mixup that could have had the owner and I going at each other's throats. But he was level-headed and worked it out at a significant inconvenience to himself and a couple customers. He's a good guy. That said, I suggest calling on a weekday to confirm a reservation that falls on a weekend.

Barry Otterholt 
Rating:
5.0

Excellent service

Mike Picard 
Rating:
4.0

Customer did not leave a comment.

George Cockett 
Rating:
1.0

Have the appliance dolly and moving blankets that are needed and trucks that run properly.

Eric Biedenbach 
Rating:
5.0

Quick and easy apps, it was convenient and no hassle. Thank you

OANH Duong 
Rating:
5.0

Customer did not leave a comment.

Mario Meredeth 
Rating:
5.0

Very professional

Chuck Kahn 
Rating:
5.0

Customer did not leave a comment.

Mike Haddad 
Rating:
5.0

Customer did not leave a comment.

Bob ONeill 
Rating:
5.0

Customer did not leave a comment.

Norman Rowland 
Rating:
5.0

Great service. Keep up the good work!

Joseph Maceyovski 
Rating:
5.0

Customer did not leave a comment.

LESLIE MEYER 
Rating:
5.0

Lift tail gates.

Jean Doig 
Rating:
5.0

Friendly atmosphere

Gary Dobmeier 
Rating:
4.0

Customer did not leave a comment.

Dave Rowe 
Rating:
5.0

Customer did not leave a comment.

Ron McCartney 
Rating:
5.0

Customer did not leave a comment.

Jeremy Thomas 
Rating:
5.0

Customer did not leave a comment.

Greg Stauffer 
Rating:
2.0

I returned the truck early and was provided no paperwork to verify the return, mileage or required gas. I was told I would get something by text or email the next day (11/30/23). Didn't get it, but got a call from Amber (manager at another location who had set up the truck rental and told me to pick it up at Friendly) wanting to know when I was going to return the truck. I informed her I had returned it to Friendly on 11/29/23 at about 2:30pm. I then stopped by Friendly and was given what I was told was my final receipt reflecting the total cost and told I was paid in full. About 30 minutes later, I saw my credit card had been charged an additional $102.98 by Friendly Auto -- for what I don't know. I called Friendly and told them I needed to speak to their U-Haul manager about the additional charge. They said he would call me back. I then went back to Friendly and talked to their U-Haul manager. He said he had made a mistake and had reversed the $102.98 charge my credit card. They seem very nice at Friendly, but it appears their U-Haul manager does not always know what he he is doing.

Steve Payne 
Rating:
3.0

Customer did not leave a comment.

Lynne Airhart 
Rating:
4.0

Customer did not leave a comment.

Michell Noorlun 
Rating:
4.0

Very efficient and professional.

Michael Bailey 
Rating:
5.0

extremely fast service hookup and disconnect upon return. service was Great!

John Jacobs 
Rating:
5.0

Friendly and helpful.

Curtis MacArdy 
Rating:
5.0

Customer did not leave a comment.

Diana Lamothe 
Rating:
2.0

No drop off receipt, I took off the trailer put it in a slot . Was told we would get a receipt for drop off and have as of yet no receipt!

stanley stevens 
Rating:
5.0

The individual who helped me was professional, knowledgeable, and friendly. Check out and check in were quick.

Richard Rose 
Rating:
1.0

The app was extremely slow to pick up the location. No aaaociates there to assist. Had to call and wait in a phone queue for about 20 minutes.

Leo Pusateri 
Rating:
5.0

Fast and competent.

James Hood 
Rating:
5.0

Clean equipment, well maintained, easy process

JOSE FELIX 
Rating:
5.0

Should list all the steps for dropping off before start the process (when dropping off during hours not open)

Jeffrey Westbrook 
Rating:
4.0

Customer did not leave a comment.

GREGORY MASTER 
Rating:
1.0

Walked in and returned keys to the truck and lady at front desk said alright have a great day , then 3 -4 days later I get a call regarding I never returned the truck and they are trying to charge me for having the truck rented for 5 days . Ridiculous in my opinion .

Austin Johnson 
Rating:
5.0

Friendly Auto Centers is great. Owner is very friendly and helpful.

Stephen Abate 
Rating:
5.0

Customer did not leave a comment.

marie endecott 
Rating:
5.0

Customer did not leave a comment.

Renee Klein 
Rating:
5.0

Customer did not leave a comment.

Ben Johnson 
Rating:
5.0

Customer did not leave a comment.

Larry Schoeler 
Rating:
5.0

Customer did not leave a comment.

William Staudte 
Rating:
5.0

excellent!

steve rozansky 
Rating:
3.0

Customer did not leave a comment.

Jacob Liner 
Rating:
3.0

Actually inspect the unit as I was given a trailer with a bad tire as soon as I drove away started swaying all over the place and bouncing and jerking my suv all over the place.

Jose Luis Ortiz 
Rating:
4.0

Customer did not leave a comment.

Burke Mason 
Rating:
5.0

good

john stumpf 
Rating:
5.0

Customer did not leave a comment.

Thomas Bundy 
Rating:
2.0

Located in auto service mall. Limited space to maneuver. Staff was friendly and told us to drop the trailer where it was. They would put it into a parking spot.

Mark Shy 
Rating:
2.0

After charge later on. It over drafted my bank cause of it. The truck only had a quarter of a tank in it all together. When I first walked in and told them I had a reservation I got a dirty look. Girl was nice but wasn't nassessery to give me a look.

kirstin slauter 
Rating:
5.0

Customer did not leave a comment.

John Lopez 
Rating:
5.0

Customer did not leave a comment.

Alan Jamison 
Rating:
5.0

Customer did not leave a comment.

Dustin Hardy 
Rating:
4.0

Great team. Easy to find. Their team disconnected the trailer for me.

Robert Horn 
Rating:
5.0

Customer did not leave a comment.

Frank Hogle 
Rating:
5.0

Customer did not leave a comment.

Alan Jamison 
Rating:
5.0

Eric was excellent to work with.

Alfred Rocca 
Rating:
5.0

Customer did not leave a comment.

Donna Marderosian 
Rating:
5.0

Everything is good. Equipment is in great condition and the staff is knowledgeable and take care of the customer. What more can you ask or expect. I am a very happy customer.

gary lemacks 
Rating:
5.0

Customer did not leave a comment.

MICHAEL VOGEL 
Rating:
5.0

Customer did not leave a comment.

James Odonnal 
Rating:
5.0

With the original reservation I declined insurance. When u haul changed my pick up location they charged me insurance.

Curtis Gottlieb 
Rating:
5.0

The pickup went well. The attendant asked if additional days may be needed. I said more days may be needed if it might take more days for the trip to ND, Very pleased

nyle burchill 
Rating:
5.0

Customer did not leave a comment.

Cliff Kirkley 
Rating:
5.0

Open on Saturdays would help

William Pollard 
Rating:
3.0

Customer did not leave a comment.

Shannon. B. Miller 
Rating:
4.0

Customer did not leave a comment.

wallace bork 
Rating:
5.0

every thing was great very friendly

Kathy Milliren 
Rating:
5.0

Honestly this is as good as it gets! Could not have asked for a better experience. Friendly, knowledgeable, and fast!

THOMAS CARR 
Rating:
5.0

Customer did not leave a comment.

Wren Schaser 
Rating:
3.0

Customer did not leave a comment.

Mathew Clausen 
Rating:
5.0

Customer did not leave a comment.

William McKemy 
Rating:
5.0

Customer did not leave a comment.

Irvin Alexander 
Rating:
5.0

Customer did not leave a comment.

Renee Lukan 
Rating:
3.0

Customer did not leave a comment.

Eric Oxborrow 
Rating:
5.0

Friendly and efficient. Will use again.

Jocelyn Chandler 
Rating:
5.0

Customer did not leave a comment.

KEVIN SMITH 
Rating:
5.0

Customer did not leave a comment.

GARY KUNKEL 
Rating:
5.0

Customer did not leave a comment.

Michael Keene 
Rating:
5.0

It was a very smooth process and the staff was outstanding. It was a great price and hassle free. I will use this location every time.

rodney rameriez 
Rating:
5.0

Friendly automotive is the best!

Rick MAUZY 
Rating:
5.0

Great experience and loved the discount for returning the truck to pickup location.

NORBERT SCHNEIDER 
Rating:
5.0

Customer did not leave a comment.

Duane Binns 
Rating:
5.0

Customer did not leave a comment.

John Kelly 
Rating:
5.0

I give Friendly Auto Centers 5 stars, friendly, just like their name, knowledgeable, and very helpful. I had trouble checking in with the app. but they did it with on site check in. I also had trouble with the app. dropping it off, but had no problems when I called them to explain. I would definitely recommend them for all your uhaul needs.

DAVE RUSSELL 
Rating:
5.0

Good service

Santiago Delgado 
Rating:
5.0

Customer did not leave a comment.

Curtis Spaur 
Rating:
5.0

Customer did not leave a comment.

Jill Hering 
Rating:
5.0

Can’t think of a thing. Very customer oriented and friendly.

DEAN MEIER 
Rating:
4.0

Customer did not leave a comment.

Matthew Johnson 
Rating:
2.0

Keep trucks in working order, gas cap signal was on the whole time even though I opened it and closed it several times. Also I had an electrical signal come on a couple of times

Pamela Janine Estes 
Rating:
5.0

Absolutely nothing these guys were exceptional from start to finish two thumbs up 👍🏻 👍🏻

tony wheeler 
Rating:
5.0

Friendly’s Auto U-Haul is very professional and easy to work with. They walk you through the whole process. Highly recommend them.

Randy Jackson 
Rating:
5.0

Bottom drivers light occasionally worked.

Barbara Bednarz 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER PASCHAL 
Rating:
5.0

Eric handle every thing for us and we are so pleased with his service. He as made a new customer for all the services they provide. Thanks Eric. the Lees

christine lee 
Rating:
5.0

Customer did not leave a comment.

Robert Napier 
Rating:
5.0

Customer did not leave a comment.

ALLEN ANDERTON 
Rating:
5.0

Eric was excellent to make the U-haul experience easy & professional!

Gary Dobmeier 
Rating:
4.0

Customer did not leave a comment.

Doug Flowers 
Rating:
5.0

Very helpful

Todd Campbell 
Rating:
5.0

Nothing. Service was great.

Russell Bracewell 
Rating:
4.0

Customer did not leave a comment.

John Wallace 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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