Aric was excellent, they have my business every year....
Gary D
Customer Reviews for Friendly Auto Centers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Stood for at least 5 minutes in front of the desk before anyone showed up to help me. Didn't receive a receipt for the return. When I asked for one, he indicated the guy who enters the information wasn't available right now.
MIKE oAll went extremely well with our pickup, move and drop off. Very pleased with ease of use and execution with U-Haul through the use of online booking and drop off.
Scott RStaff member was rude and made me feel that I was putting him out.
Vern JThere was a major mixup that could have had the owner and I going at each other's throats. But he was level-headed and worked it out at a significant inconvenience to himself and a couple customers. He's a good guy. That said, I suggest calling on a weekday to confirm a reservation that falls on a weekend.
Barry OExcellent service
Mike PHave the appliance dolly and moving blankets that are needed and trucks that run properly.
Eric BQuick and easy apps, it was convenient and no hassle. Thank you
OANH DVery professional
Chuck KGreat service. Keep up the good work!
Joseph MLift tail gates.
Jean DFriendly atmosphere
Gary DI returned the truck early and was provided no paperwork to verify the return, mileage or required gas. I was told I would get something by text or email the next day (11/30/23). Didn't get it, but got a call from Amber (manager at another location who had set up the truck rental and told me to pick it up at Friendly) wanting to know when I was going to return the truck. I informed her I had returned it to Friendly on 11/29/23 at about 2:30pm. I then stopped by Friendly and was given what I was told was my final receipt reflecting the total cost and told I was paid in full. About 30 minutes later, I saw my credit card had been charged an additional $102.98 by Friendly Auto -- for what I don't know. I called Friendly and told them I needed to speak to their U-Haul manager about the additional charge. They said he would call me back. I then went back to Friendly and talked to their U-Haul manager. He said he had made a mistake and had reversed the $102.98 charge my credit card. They seem very nice at Friendly, but it appears their U-Haul manager does not always know what he he is doing.
Steve PVery efficient and professional.
Michael Bextremely fast service hookup and disconnect upon return. service was Great!
John JFriendly and helpful.
Curtis MNo drop off receipt, I took off the trailer put it in a slot . Was told we would get a receipt for drop off and have as of yet no receipt!
stanley sThe individual who helped me was professional, knowledgeable, and friendly. Check out and check in were quick.
Richard RThe app was extremely slow to pick up the location. No aaaociates there to assist. Had to call and wait in a phone queue for about 20 minutes.
Leo PFast and competent.
James HClean equipment, well maintained, easy process
JOSE FShould list all the steps for dropping off before start the process (when dropping off during hours not open)
Jeffrey WWalked in and returned keys to the truck and lady at front desk said alright have a great day , then 3 -4 days later I get a call regarding I never returned the truck and they are trying to charge me for having the truck rented for 5 days . Ridiculous in my opinion .
Austin JFriendly Auto Centers is great. Owner is very friendly and helpful.
Stephen Aexcellent!
steve rActually inspect the unit as I was given a trailer with a bad tire as soon as I drove away started swaying all over the place and bouncing and jerking my suv all over the place.
Jose Lgood
john sLocated in auto service mall. Limited space to maneuver. Staff was friendly and told us to drop the trailer where it was. They would put it into a parking spot.
Mark SAfter charge later on. It over drafted my bank cause of it. The truck only had a quarter of a tank in it all together. When I first walked in and told them I had a reservation I got a dirty look. Girl was nice but wasn't nassessery to give me a look.
kirstin sGreat team. Easy to find. Their team disconnected the trailer for me.
Robert HEric was excellent to work with.
Alfred REverything is good. Equipment is in great condition and the staff is knowledgeable and take care of the customer. What more can you ask or expect. I am a very happy customer.
gary lWith the original reservation I declined insurance. When u haul changed my pick up location they charged me insurance.
Curtis GThe pickup went well. The attendant asked if additional days may be needed. I said more days may be needed if it might take more days for the trip to ND, Very pleased
nyle bOpen on Saturdays would help
William Pevery thing was great very friendly
Kathy MHonestly this is as good as it gets! Could not have asked for a better experience. Friendly, knowledgeable, and fast!
THOMAS CFriendly and efficient. Will use again.
Jocelyn CIt was a very smooth process and the staff was outstanding. It was a great price and hassle free. I will use this location every time.
rodney rFriendly automotive is the best!
Rick MGreat experience and loved the discount for returning the truck to pickup location.
NORBERT SI give Friendly Auto Centers 5 stars, friendly, just like their name, knowledgeable, and very helpful. I had trouble checking in with the app. but they did it with on site check in. I also had trouble with the app. dropping it off, but had no problems when I called them to explain. I would definitely recommend them for all your uhaul needs.
DAVE RGood service
Santiago DCan’t think of a thing. Very customer oriented and friendly.
DEAN MKeep trucks in working order, gas cap signal was on the whole time even though I opened it and closed it several times. Also I had an electrical signal come on a couple of times
Pamela JAbsolutely nothing these guys were exceptional from start to finish two thumbs up 👍🏻 👍🏻
tony wFriendly’s Auto U-Haul is very professional and easy to work with. They walk you through the whole process. Highly recommend them.
Randy J