Friendlys is actually very friendly staff. I don't recommend mobile check in as it is too complicated but that is a uhaul issueChristopher R.
Customer Reviews for Friendly Auto Centers
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The truck was very dirty inside. Had to sweep the whole thing and clean up an oil like substance that was all over. I was not able to submit my pictures at pick up but I was very unsatisfied with the truck condition.Angela S.
El cliente no dejó un comentario.Ellen J.
Great experience and great servicejudith S.
El cliente no dejó un comentario.Guillermo L.
El cliente no dejó un comentario.Luis O.
El cliente no dejó un comentario.George P.
El cliente no dejó un comentario.TERESA B.
El cliente no dejó un comentario.NANCY W.
The equipment was filthy and defective. The trailer had garbage and oil inside. Oil had collected on the outside right fender.The floor was loose. We had to have road service out twice before we could even start our journey. I washed the equipment inside and out. The surge brakes did not function. We had to pick up a day early because they may not have a trailer for us if we didn't take that one. They said the other equipment was inside the trailer already, turns out it wasn't. We ended up with seven blankets, not the two dozen we ordered. To sum it up, your agent dumped a piece of equipment on another market to get rid of it. While there were better pieces of equipment around, those were local use only. To have to have road service come to my home twice to get your equipment road worthy ( not knowing at the time that the surge brakes did not function) after having to clean it ourselves is unacceptable. Agents that allow shoddy equipment to be dispatched should be disciplined. I am very satisfied with your road service providers. They were friendly and professional. They went the extra mile to get things fixed for our two thousand mile journey. The fact is I shouldn't have had to clean or maintain the equipment in the first place.Paul S.
Office Staff was very friendly and helpful. I would use them in the future for both a Uhaul rental and car repair.Jaime P.
El cliente no dejó un comentario.kevin F.
El cliente no dejó un comentario.John B.
No improvements that we can mention.anita D.
Always professional and accurate, no problems with their reservations. They've got my business every year!Gary D.
Staff was very Friendly and Professional . Would recommend to friends and familyDavid M.
I don't remember this service being so expensive. Advertise 19.99 but then add the payment per mile, plus the gas, plus the coverageâ€¦ I would rather ask to borrow a friend's truck next time.Katrina M.
El cliente no dejó un comentario.Molly W.
El cliente no dejó un comentario.Jesse E.
The people at Friendly Auto Centers do a great job. I'll be back there when I need a U-Haul rental.Terry M.
Good people 👍doug M.
El cliente no dejó un comentario.Christie M.
El cliente no dejó un comentario.Jeff P.
El cliente no dejó un comentario.Gerald C.
Give a place on your website to go directly to pay instead of all the extra optionsARTHUR D.
El cliente no dejó un comentario.david G.
El cliente no dejó un comentario.Kathleen S.
El cliente no dejó un comentario.RUSSELL C.
El cliente no dejó un comentario.CAROL S.
El cliente no dejó un comentario.BRIAN C.
We had a great experience. We would recommend this location to friends and family.Jim T.
El cliente no dejó un comentario.Marilyn H.
19.95 rate was$113 bill.Peggy T.
El cliente no dejó un comentario.David D.
El cliente no dejó un comentario.Tiffany C.
El cliente no dejó un comentario.Roger W.
El cliente no dejó un comentario.Zoltan D.
El cliente no dejó un comentario.DANIEL K.
Just a note. This was not my original location pick up. I went to the location I was told to pick up from and was told they didn't have a truck for me because of maintenance. They called Uhaul and luckily there was another 26' available close to us. I should have been notified of this ahead of time as my pickup took an hour to do.Brian W.
Everything went very smoothly. I appreciate the help and service.Jenifer D.
Make sure the agent knows the purpose and that the equipment is suitable. My trailer was too narrow and could not be utilized for what I intended.Robert M.
El cliente no dejó un comentario.Bob O.
Keep doing everything you're doing now. Very pleased with the experience.Robert E.
The first text message said a 20 dollar fee would be added if you left the return equipment after hours. This was not mentioned by the rental location and didn't seem to be added to my billing. What is this all about?Rick T.
Super clean truck easy pickupJeremy M.
THESE GUYS ARE AWESOME!!!BENJAMIN P.
U-Haul automated system needs a little better communication. I already had a reservation made with this location, then I get a call that my pickup location is different which was not right & confusing... This location has a friendly, professional atmosphere. Especially Eric....Gary D.
I have used this location for rentals and will continue to use them in the future.Gene L.
Everything was great!! Thank youRicardo T.
I tried your no contact, 24/7 rental pick up and the links did NOT work so I ended up having to go inside the location anyways where they charged me for the rental. Not too big of a deal, but because of this, I was not able to complete the return process on my phone as you would have charged me a second time for the rental. I haven't seen an additional charge for not completing the return process so again, not that big of a deal. But I would like to point out the guy who helped me inside the location stated all I needed to do was drop the keys off. So if I still don't see an additional charge, thank you and this will be the last you hear from me about this experience. :) Thank you!Alexandra H.
The flatbed was covered in broken glass and other debris. We had to clean it before we could load anything on to it.Lou H.
El cliente no dejó un comentario.RANDALL S.
El cliente no dejó un comentario.Nolan S.
El cliente no dejó un comentario.brian H.
Fast pick-up and return. Super friendly serviceAndrea S.
El cliente no dejó un comentario.Don C.
It was NOT easy to return the equipment on Saturday. We did not feel the website was user friendlyâ€¦ The check-in service with your employees was fast and friendly!Denise B.
El cliente no dejó un comentario.MATTHEW R.
El cliente no dejó un comentario.STEVEN C.
I did the after hours checkin and that experience could have been better. It would have been nice to know prior to me pulling into the parking lot to know that I needed a second form of photo ID or another way to verify who I am. I scheduled the rental a week before I needed the truck so I could be ready for our move and I feel like the checkin process could have been betterRyan H.
Trailer I expected was not available, had to settle for different style, which was a lot heavier and almost didn't work.Mike G.
El cliente no dejó un comentario.MATTHEW R.
Very curious and friendly.James O.
This entire experience was a catastrophe: 1) The truck we reserved in Mesa, AZ was not ready at the pick-up location and we received no advanced communication; 2) The truck we finally got from another location was defective (HUGE jackhammer-like rattle at 55 mph); 3) The replacement truck we were supposed to pick-up was 35 miles away in North Scottsdale, AZ was not there (we were told that it was not a 'long-haul vehicle' and couldn't go out-of-state; 4) We had to find found our own replacement truck in Tempe, AZ while customer service kept us on endless-hold with rude and unprofessional comments; 5) This cascade of delays put us 4 hours behind in our plans to move; 6) We were never assigned or informed of a specific drop-off location in our destination city, and when we tried to do an after-hours drop-off on Sunday evening, we were unable to do so and told to bring the truck to another location because "... another family is scheduled to pick that truck up there tomorrow." #NeverAgainUhaul #NotWorthTheCost #CheapPricesCheapServiceMICHAEL L.
The check engine light came on as soon as I picked it up. The parking lot area is very crowded with other business cars; very tight area to maneuver a large truck around.Julie P.
El cliente no dejó un comentario.KAREN M.
The team at the rental facility was professional and top notch for both the pickup and drop-off. The price that U-Haul for a three hour rental was excessive though.Robert T.
El cliente no dejó un comentario.Salvador N.
Nothing. Very friendly, courteous and very short wait time.Mary M.
I rented this 26 foot truck almost a month before I needed it. I called U-Haul directly to set everything up. 1) I had to drive almost 80 miles round trip to pick it up. That's the best you can do U-Haul? 2) The U-Haul agent suggested 4-5 dozen blankets. I ordered 4 dozen blankets, and when I picked up the truck they had 3 blankets (not 3 dozen but 3 blankets total) I went to a U-Haul store a few miles away and they had no blankets and they said U-Haul all over the Phoenix area were out of blankets. Why did the agent rent me 4 dozen blankets when you have none? If they would have told me of a potential shortage when I placed my order, I would have had several weeks to buy blankets. Instead several of my items got damaged because they were not protected by blankets.GARY C.
truck had issues. It felt as though the transmission was on its last leg. When the headlights were on - the dash lights were off.Valerie L.
El cliente no dejó un comentario.Jeff F.
El cliente no dejó un comentario.Christopher G.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Jole F.
Maintain the equipment. Tire pressure was low multiple times so we had to take it to a shop to get air twice just to use it.Geoffrey T.
El cliente no dejó un comentario.JAMES E.
Sun visor was broken on the driver side at pick up. Debris in cargo area at pick up. Gas and brake was really touchy. The attendant at pick up was very friendly and helpful.Rebekah M.
U-haul called me about 8am and said to drop off trailer at this location. When I got there the owner refused to accept it. I said I was told to come here. He didn't care. I called the number on the text I had received in case of any problems. I was on hold for over 30 minutes with 2 different agents. The second agent called the facility and he finally accepted the return. Terrible service from both the facility and U-Haul.Ray M.
Keep up the great service. John Ojohn O.
Excellent customer service. Very fast and friendlyRANDALL S.
El cliente no dejó un comentario.Dennis S.
El cliente no dejó un comentario.Bruce B.
Best U-Haul ever. !! Really appreciated how kind and helpful. The best.LORI D.
Door seals are leaking, so loud wind noise in cabin. Tire Sensors required maintenance.GREGORY D.
More room in the parking lot.Robert S.
El cliente no dejó un comentario.Gloria M.
El cliente no dejó un comentario.Gail L.
Great customer service!WENDY D.
El cliente no dejó un comentario.Lamont R.
Very rude employees (shop, not the office)JASON V.
Nice people. Convenient location. A little hard to park at, but they will help you.MICHELE T.
Agent was very friendly and helpful during my pickup and return. Everything went smoothly and as I would suspect. Thank you, I will return again. Rick TurnerRickey T.
Great service and a fine trailer provided.Rickey M.
Customer service were professional, friendly and knowledgeable. I am very satisfied and thankful. 5 STARS! Keep up GREAT work -:)VESNA D.
El cliente no dejó un comentario.JAMES M.
No commentRobert C.