Customer Reviews for Friar Motor Car
(U-Haul Neighborhood Dealer)

283 reviews

2357 Harrisburg Pike   Grove City, OH 43123

(614) 539-0831

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(614) 539-0831

2357 Harrisburg Pike
Grove City, OH 43123

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great group of people!!!

Donald Fitch 
Rating:
4.0

Customer did not leave a comment.

David Chacin 
Rating:
5.0

Excellent Customer Service!

Tonya Brewer 
Rating:
5.0

Customer did not leave a comment.

JAMES WOODGEARD 
Rating:
5.0

Friendly

Rosemary Rowley 
Rating:
5.0

Customer did not leave a comment.

Rhonda Hunton 
Rating:
1.0

Customer did not leave a comment.

Patrick Freeworth 
Rating:
4.0

Customer did not leave a comment.

Paula Estepp 
Rating:
5.0

Customer did not leave a comment.

Dale Peters 
Rating:
4.0

The key drop was challenging to find in the dark after hours. Otherwise it was fine.

Eric Hartman 
Rating:
5.0

Customer did not leave a comment.

Mike Shaver 
Rating:
5.0

Very friendly professional people great customer service

Roy fisher 
Rating:
4.0

Easy access to the Interstate

Theo Metcalfe 
Rating:
5.0

Customer did not leave a comment.

Thomas Searles 
Rating:
5.0

Customer did not leave a comment.

Carly Rice 
Rating:
5.0

Customer did not leave a comment.

Jennifer Ekey 
Rating:
5.0

Customer did not leave a comment.

Brendon Dewitt 
Rating:
4.0

Customer did not leave a comment.

Craig Stewart 
Rating:
2.0

Update the 24/7 ride share. If the business is closed, make sure business are open to retrieve keys. Reserved a 15’ truck and couldn’t get access to truck do to the business being closed. Was told to either take a smaller truck to be charged again to change locations.

Jordan SCHOOLEY 
Rating:
3.0

Didn't quite seem like the place to drop off a rental truck and when I did they were very surprised. Again, got it sorted but just seems like very poor communication on the part of U-Haul. I do not blame this location, or the people, just U-Haul.

Maxwell Irwin 
Rating:
5.0

Customer did not leave a comment.

Darice Veri 
Rating:
1.0

I had to wait a half hour for someone to get to the office so I could pick up the truck. When he arrived, he sat in his vehicle for a few before coming into the office. Very unprofessional.

diona brooks 
Rating:
2.0

They charged me for stuff I didn't want and didn't know till I seen the money deducted from my bank account and the guy running the place was rude and disrespectful

Davey Ross 
Rating:
5.0

Customer did not leave a comment.

PAUL MASON 
Rating:
5.0

Customer did not leave a comment.

Dave Fink 
Rating:
5.0

Customer did not leave a comment.

Robert Walker 
Rating:
5.0

Customer did not leave a comment.

Stephanie Gehres 
Rating:
1.0

I didn't sign anything and they was to make my rental for 4 days and only made for one but I paid for 4 day

Nancy Griffith 
Rating:
5.0

Customer did not leave a comment.

Angela Park 
Rating:
3.0

Not where I needed to pickup but was told at last minute to go there

Janet Love 
Rating:
5.0

Customer did not leave a comment.

Joseph Brandinger 
Rating:
5.0

Customer did not leave a comment.

Charles van der Walt 
Rating:
5.0

Customer did not leave a comment.

Robert Williams 
Rating:
5.0

Customer did not leave a comment.

Tom Hensley 
Rating:
5.0

Very professional and helpful. Good established place. Right off the interstate with easy and big entrances and exits for leaving with a trailer or truck.

Craig Borne 
Rating:
5.0

Great staff! They even offered to put my new ball on my truck that I ended up not even needing as the ball i already had was fine

Frederick Ihde 
Rating:
5.0

Customer did not leave a comment.

Victoria Sigler 
Rating:
4.0

It was not clean clean but it was not dirty in

Robert Bell 
Rating:
5.0

Customer did not leave a comment.

Laura Adkins 
Rating:
4.0

Customer did not leave a comment.

GERALD CAPEHART 
Rating:
5.0

Customer did not leave a comment.

Shawn Richmond 
Rating:
5.0

Thank you so much….. I am sorry I kept longer than expected… Eddie Friar is great…… very nice to work with.

Lisa Burlison 
Rating:
5.0

Customer did not leave a comment.

Brian Bisson 
Rating:
4.0

Customer did not leave a comment.

brian horton 
Rating:
5.0

The drop off location is wide open for dropping off your equipment the rep was very helpful with the equipment.

Grace Clark 
Rating:
5.0

Customer did not leave a comment.

Ryan Moody 
Rating:
5.0

Very professional and prompt. Had the truck running and warmed up waiting on me. Definately will rent from them again!!!

JOHANNA PIPES 
Rating:
4.0

Customer did not leave a comment.

Derek Peelle 
Rating:
5.0

Customer did not leave a comment.

DAVID STAMMAN 
Rating:
5.0

Customer did not leave a comment.

AMANDA STACY 
Rating:
4.0

Staff was super friendly and helpful. Cargo van was very functional. Tough for me to get too excited about a cargo van though. A little more noticeable signage along Harrisburg Pike would have been helpful to know that this address was a UHaul location would have been helpful. It was nice to be able to return the van after hours and get an immediate notice of the amount.

DARLENE IRWIN 
Rating:
4.0

Everything was easy and convenient to get what I needed

STEVEN RUST 
Rating:
2.0

This is the second time that I’ve used U-Haul, last time I use them my truck was rented out to someone else so we had to go to another location, and this time I use them, the first location that I chose, when we went up there to get the truck they had closed early and again we had to find another location

MICHAEL SANDEFUR 
Rating:
5.0

Customer did not leave a comment.

Hannah Thompson 
Rating:
4.0

Drop off locations need to be more accommodating to customer. I do not like all of the photos needing taken at the time the vehicle is returned.

ROBERT VOSS 
Rating:
5.0

Give a discount for returning 3 days early!

MARK HARTLEY 
Rating:
5.0

Excelente todo muchas gracias

Jose Rosario 
Rating:
5.0

Customer did not leave a comment.

AUSTIN REED 
Rating:
4.0

Customer did not leave a comment.

John Bennett 
Rating:
5.0

Nothing everything went smoothly

TAMMY KING 
Rating:
3.0

They're not a hub. I guess I got lucky in that they had what I needed in a trailer but had no furniture blankets. It was fast and convenient to reserve through the app. They didn't have all the supplies I needed, like moving blankets. Looks like I got charged anyway

JAMES HERRIN 
Rating:
1.0

I was charged $25 for cleaning but the Truck was clean when I returened it.

Ali Elhadi 
Rating:
5.0

I was looking for the bluetooth on the radio to pair my phone, but I can live with that. Other than that, exelent service!👍

HECTOR VAZQUEZ GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

FRANK LITHGOW 
Rating:
4.0

Customer did not leave a comment.

KEVIN DAY 
Rating:
4.0

Eliminate your affiliation with the Sunoco on US62 at Orders road. I've had two very poor U-Haul experiences there. I promise there will not be a third.

CHRISTOPHER HURLEY 
Rating:
5.0

The only issue I had was they didn't carry any materials and I had purchased a mattress cover. We had to go to the original location on Georgesville Road to get that.

GREGORY FLOOD 
Rating:
2.0

The mobile pick up is a pain. My vehicle wasn't available as reserved, so I was redirected to a location that was closed on the weekend and required mobile pickup. There is no way to hold uhaul responsible for problems at pickup or drop off. In spite on the missing equipment and low fuel gage at pickup, and the 50 minute phone call to report it, we were still charged extra at drop off. I did dispute the charges with uhaul at drop off, but never received a response.

Elizabeth Engan 
Rating:
4.0

I had some trouble getting the door open. It seems that it had been awhile since it had been used and the door was a bit rusty. Maybe some WD40 or some silicone spray might help but once I ran it up And down a few times it became much easier. The trailer tracked perfectly and I had no trouble at all with the way it pulled. The attendant at the shop was plasent and efficient. I would not mind leasing from that location again

PAMELA ONEY 
Rating:
2.0

The truck I rented was absolutely filthy on the inside. I was also overcharged for my rental. I’ll definitely look into another truck company if I need one in the future. Extremely disappointed.

CARLITA LYNCH 
Rating:
3.0

I shouldn’t I’ve had to pay over $26 for a small amount of mud by the gas pedal.

LESLIE QUATTROCCHI 
Rating:
5.0

Customer did not leave a comment.

RENEE ANDERSON 
Rating:
5.0

Customer did not leave a comment.

william wright 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SIDDLE 
Rating:
4.0

The Truck I rented had an air conditioner issue, undiscovered until I was driving on my trip. It would kick off on hills then come back on after the engine wasnt under the load from going up hill. quite an inconvenience driving from Ohio to West Virginia

Robert Mixer 
Rating:
5.0

Customer did not leave a comment.

Connie Dray 
Rating:
3.0

Customer did not leave a comment.

Thomas Roehlig 
Rating:
4.0

Just see above!!!!

Terri Flanagan 
Rating:
2.0

Customer did not leave a comment.

Connor McNeil 
Rating:
3.0

Customer did not leave a comment.

Dennis Harrington 
Rating:
1.0

Customer did not leave a comment.

Daniel Budd 
Rating:
5.0

Customer did not leave a comment.

Corey Toocheck 
Rating:
5.0

Again. Very good customer service.

richard dent 
Rating:
1.0

Informed them upfront on fees. Clarify and make sure the customer understands his/her contract and if they are picking up and dropping off at the same location. What's the sense in driving an empty truck back to Newark when my final destination is Columbus. Your service is terrible, and this entire experience is nothing but a nightmare.

Akeem Alagbe 
Rating:
5.0

Eddie and staff did an amazing job like always. I always use this location to get a uhaul when needed. Thanks

William Hartson 
Rating:
5.0

Returned after hours, still was easy and fast.

Daryn Ranta 
Rating:
5.0

Customer did not leave a comment.

christy hentschel 
Rating:
5.0

Customer did not leave a comment.

RICHARD LORENZ 
Rating:
5.0

Customer did not leave a comment.

Amy Knoll 
Rating:
5.0

Customer did not leave a comment.

Jessica Boyapati 
Rating:
4.0

Customer did not leave a comment.

lisa mcgee 
Rating:
5.0

Eddie was super easy to work with. Called and reserved and told him what time I’d be there to pick up. He had uhaul pulled up and warmed up. Just as easy on check out. Will always try here first!!

William Hartson 
Rating:
3.0

Customer did not leave a comment.

BRENDA dittemer 
Rating:
4.0

Customer did not leave a comment.

Kelly Dembinski 
Rating:
5.0

Customer did not leave a comment.

Tommy Gray 
Rating:
5.0

Customer did not leave a comment.

Bryan Raderstorf 
Rating:
5.0

No improvements needed. The gentleman at Friars was very nice and knowledgeable. Had me on my way in know time. Dropping off was just as easy.

Martha Linnabary 
Rating:
5.0

Customer did not leave a comment.

Corey Johnson 
Rating:
5.0

Customer did not leave a comment.

David Thompson 
Rating:
5.0

Friar Auto was incredible. Treated me like a king. I will only choose this location in the future.

Timothy Harness 
No reviews have been submitted for this location.

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