Exelente
ariel B
Customer Reviews for Freeway Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Horrible customer service at this location, one of the rear lights in the trailer did not work.
Carlos CManny was excellent
Francisco Ben la preoxima vez seria una gra cosa si mejoran mas gracias
roberto rMe atendieron con amor y respeto.
ROBERTO BThis location failed to set up the Ride Share 24/7 for my pick up time. I was not able to pick up my truck as the app didn’t offer the option to proceed with picking up my truck. I was left stranded at 6 am with no truck for my scheduled moving day.
Lorena RSuperior service .
Bill NGreat customer service
David BMaybe give some classes on customer service. And be a little honest with your customers!
Patricia CGreat customer service. Two thumbs up👍 👍
PABLO ASuper expensive and then you put gas in the truck and the owner charges you for gas
Belsys PThe van I received was infested with roaches. I was catering an event and when I got to the event most of my boxes were full of roaches which forced me to cancel the event and forfeit the deposit I had received. It was beyond disgusting. Freeway Towing has to make sure that the vehicles they are giving paying customers are clean, including no bugs or roaches. I will also be calling to file a complaint when I have time.
Miguel MI always go to this location because of the friendly & professional staff member..
Michael RPhone calls where never answer
Ricardo BLocation was close although we were there during their business hours
Carlos DThis location ended up fine, but we had to go to two other locations before finally finding what we ordered here. Frankly, that is completely unacceptable. The whole premise of this business is we pay you for a truck to be picked up at a certain location. It is your responsibility to have enough trucks at each location to provide your customers with what they have paid for. Our experience with U-Haul was absolutely terrible and we wasted our time, money, and gas because you all weren’t upholding your end of the bargain.
Mustapha TMy rental was quick and easy. The staff at the company were polite, honest and informative. The equipment was clean and in good working order. I use this company whenever I need a truck and I would recommend it to my friends. Thank You, G.C. Bertrand
Gerald BExcellent
SONIA AThank you
Emiliz KMake sure location has rental equipment in stock prior to listing it on the website. I rented a furniture dolly and paid for in advance, but the equipment was not available at pick up, causing a major inconvenience and additional cost.
Christian RI used the technology interface and it was seamless. I had not rented a uhaul in quite some time, so I found the new technological approach to be efficient and effective.
Sean SGreat service
Carlos VReally like the special concierge service from my vehicle !! The Best U-haul in Miami !!
Manuel BMet out side could not go in to the office.
Elio GThe truck has a problem with the steering wheel. It has "loose" direction. Somebody with less experience driving, could have a problem driving this unit.
ANTONIO RThe location and equipment are convenient and in good condition. The staff members are very courteous and helpful. I felt that the staff was very honest and trustworthy. My experience renting the van was excellent. I will rent here in the future and recommend the location in the future.
GERALD BExcellent service, employees were a great help. Would definitely send everyone I know to them.
Orlando SAgents very attentive and thorough knowledge of the product. 10+
CLARA SNobody was at the location, even though their front door said they were open. WE had to call U-Haul to get help and lockbox code. The equipment we ordered was also not inside the truck.
Holly MDolly wasn’t on truck and get charge for it.
Jonathan LElliot at Freeway is a great guy, he’s very responsive and prompt in handling the rental. I’d highly recommend anyone in this area to use Freeway Towing location for Uhaul rental needs.
Lamar KAlways a pleasure
Manuel BThe reservations system assigned the location with no possibilty of change. Also the system assigned a drop-off time where the location was closed, leaving the chance to be penalized because a system fail
MIRNA AI paid more than I expected because the guy never asked me about the insurance, but he decided charge it anyway. I saw in my voucher after all.
MARIA BWe were unable to get a hold of anyone all day, we were instructed to contact them once we arrived in Miami. We were also not informed by the Miami office scheduler when we rescheduled our dropoff location in Miami that this location was closed on Mondays. We were there, called four time and there was no drop box on the door that we could find. I finally reached someone who was rude and bothered. He told us to leave the keys in the truck. We were parked outside down the road from the Uhaul, the only available spot for us to park the truck and tow. We left the key inside and after leaving with an Uber driver had him take us back to the shop. We were worried that we would be responsible if someone stole the truck and tow. We immediately contacted uphaul and they informed us that we would have to pay for a lock smith. We are very upset to say the least. He was going to pass our concerns to uphaul supervision and someone was going to contact us. We have not been called or contacted.
Samuel FGreat customer service. I believe her name is Roxanne.
TIMOTHY FNo robar al cliente. No entiendo porque me pusieron un fee de gasolina en el invoice, si yo antes de entregarlo le puse gasolina (lo que solamente usé durante el viaje) o sea yo lleno gasto mi dinero y todavia la compañía freeway me cobras más, lo siento pero yo no vuelvo a tomar sus servicios y tampoco lo recomendaría por mi mala experiencia. Que mal se ve que quieran hacer lo vivos y querer sacar más diner al cliente.
PEDRO CThanks for the good customer service with the paperwork. Would certainly recommend!
MARY FThe same service I received, on time and good customer service, the equipment in good condition.👏👏😉
ANA MThis is one of the best locations I have been to for my haul needs. Two gentlemen who assisted me were professional and very kind. Was fast and efficient. Equipment was well taken care of. Thank you for making my move as por has possible!
Melissa MNo wait , No worries , Following COVID guidelines curbside , outside service with a smile Thank you !
Manuel BI did not appreciate the fact that I have to give my debit card along with my ID to someone for 10 to 15 minutes while I stayed outside of the location awaiting.
Joseph LI had been charged $80 when initially receiving the keys to the truck. I had needed to extend the hours of the drop off time from 4:00pm to 8:00pm and had gotten charged $54. The keys were dropped off into the keybox close to 6pm, as witnessed by the same employee who gave me the keys. The receipt sent to me for the truck a day later ended up being less than $75 total, including the gas and milage used. Will the close to $60 be refunded to my account?
JOSE DAt the end of my tour, I left the car with the required fuel, and they made me a surcharge of more than 27 dollars, which I claimed and I am waiting for a response
Pascual FSi alquilas con la carrerilla asegurate que te la den. A mi me dejaron sin ella y lo pase mal en mi mudanza
Ismael T