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Brian W
Customer Reviews for Freeport West Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhauls policy with gas fill ups is easily the dumbest policy I've encountered. The trucks should be required to be filled to fill. When I was told the truck as at half and to return it that way made my jaw drop. No where else has had a similar policy and I. My option is anti consumer. Trying to guess how much to fill is massive headache. Change this policy. I will be reporting this to my states attorney general as anti consumer. Policy like these only cause the front line employees to take angry customers over an easy change.
shane tHelpful help
JOE BGreat service!!! Highly recommended
Julio Lfriendly walk in same day service. everything went smooth.good location open after noon on saturday. reasonable price
norman rThey guy at the counter was 10/10. Great help and fun to talk to.
Brad WThe wedsite kept freezing and made check in difficult.
Michael YGreat customer service at the drop off point in Freeport center, Utah.
johnie gThis was the best rental experience I have ever had. The man who helped me was fantastic. He was friendly and offered helpful advice. Everything he told me was accurate and upfront. No hidden fees or tricks. It worked just like he told me it would. I highly recommend this location!
Wayne CI arrived during business hours but nobody was there. I ended up having to call to get ahold of an employee of the adjacent storage business who helped me return the equipment. Maybe the U-haul guy was out to lunch?
Sandin BThe link on the Uhaul website of the address was incorrect. I had to call to get the correct location.
Dakota BA very kind man. Thank you.
Marnie ARoger was AMAZING and had EXCELLENT customer service skills. He deserves a raise for going above and beyond.
Courtney GRoger is Excellent!!!
Rochelle JThis location provides great help, professionalism, well maintained equipment and great customer service…highly recommended!
FABIAN AThe best U-Haul experience in a long time. Super helpful staff who made certain everything was ready. There location is a few miles further from my home but the service more than made up for the extra few miles
Lee WRoger and Axel were both amazing to work with! Thanks!
Will PThe rental and return were fast and easy. Quality U-Haul establishment.
Joshua FHave a greater selection of vehicles.
david tIt is on the expensive side ,but other than that it was good.
Monte WOne of the straps was too short and wouldn't stay on the ratchet which made me turn around before I got too far out off town and had her it replaced the next morning.
mathew sThey were so helpful and kind! Definitely a great experience
Kameron AClean and staff is easy to deal with. Convenient location.
Joee WInternet listings for hours were inaccurate. I had to call around several places only to find they were closed. Ended up getting ahold of UHaul national hotline to get me connected to an office.
ANDREW BExcellent service.
JOLEEN JI was incorrectly charged an additional $80 for a truck I returned full. Please refund the amount.
Cody INothing. The customer service was above and beyond. I called looking for boxes & ended up deciding to rent from that location (w freeport) mainly due to the fact that I love the guy working. Unfortunately I don’t remember his name but I will be telling everyone about him & his kind soul. He was the best.
EZEKIEL SExcellent service. Helped me hook up the trailer and explained how everything worked. Made using the trailer so much simpler and gave me confidence when using. Thanks for your assistance!
Darwin PAlignment on the truck was off. Driving around 50 mph would cause the truck to begin to fish tail. There were obvious issues with handling at lower speeds as well, im just surprised that Uhaul would allow a truck like that to even be rented out.
HAROLD GExplain how to hook-up and un-hook the trailer. We had to unhook the trailer by ourselves and had no idea how to, since it was hooked up for us at pick up
NATALEE HI want to say that this was the best customer service by far from any Uhaul facility I’ve experienced in the state of Utah. The gentleman that helped us at the Freeport Location was outstanding. He was top quality in his customer service. Friendly, helpful and made our rental experience very enjoyable. Thank you so much.
Leslie BFriendly service. Everything was ready to go.
Brett MRoger and Patrick were super friendly and very helpful. I’ll rent from here again!
KIMBERLY LI’ve used U-Haul multiple time and have enjoyed the convenience, efficient check-out/in, and overall good customer service. Not one of those descriptions apply to this location. When checking out the truck, the service rep could not answer any questions about checking the vehicle in after hours. When I returned early, the same rep was equally in helpful. After checking my text I was able to work through checking in my vehicle. At that point I saw the final price and the rep had charged me for safe move, a dolly, and moving blankets. I received none of these items. They were not disclosed to me when I rented the vehicle. When I asked the rep about this he told me I needed to call another UHaul dealership to get it fixed. When I called them that said that they had nothing to do with the Freeport location. They recommend that I call 1800UHaul. Have been sitting on hold for 45 minutes. This has been the worst Experience I’ve had with UHaul. Clearly this is a location problem. I would highly recommended avoiding this location. Update: Finally got someone at national to care. They sent a message to the regional rep. He reversed half of the false charges and called it good without talking to me..... Horrible experience all the way around.
Curtis KRoger was a pleasure to work with. Very helpful.
AMY R