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Frank M
Customer Reviews for Freedom Storage
(U-Haul Truck and Trailer Rental)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Lady that helped me was very intelligent and helped me with what I needed we need more people like her who takes care of customers needs experience was great.
Veronica PBriana was so very nice and helpful. It was truly refreshing! Most places you go, the people helping you act rude, work slow and just don’t provide a smiling face. Briana is excellent! Thank you so much. You definitely too the stress out of an otherwise stressful move! Many blessings
Kristi MFire the lady working there and replace her with someone not rude.
OzWalter DNothing… my experience was awesome
Tonya SUsed same place 2 times now,, different employee each visit, very pleasant experience!
Kenny MVery nice and helpful!!
Kenny MThe woman who runs the uhaul at freedom storage- stormy, is easy to work with, & is very nice, i wouldnt want to rent a uhaul from.any other place! Shannon wallace
shannon wThe location was not great. The truck literally had shattered glass all in the cracks and crevices and a bullet. However, the lady that checked us in and out and AMAZING! She was friendly and helpful and gave us EXCEPTIONAL customer service!
Bethany TVery good movers
Lallie CNothing, everything was done perfectly, and the lady at Freedom Storage off Scyene Rd. was great. The cust. svc i got from uhaul on the phone was great. I have never had it so easy before, i give it a 10 thank you shannon wallace
shannon wStormy was great at helping us! It was so easy I know I will go back. Have already recommended this location to my son.
DEAN WEasy drop off after gours
Sara RDid not inform us of what the mileage limit was, told us to drop off the truck on Monday and we rented it out on Thursday, we get to the drop off location and it was noted for a one day rental and we ended up paying almost $300 more than expected!
Jeremy FTruck was on E I also had to clean the inside of the uhaul before moving the person that had it before me left so much trash.
Bianca DChris (I believe) was very helpful. Once again Uhaul dropped the ball and did not communicate with him that the truck was being returned today , but he adjusted and took care of the customer. Thank you
EDWIN DThe man that attended us was very nice and I will be returning.
Cristofer PFix the staff, truck provided, let people know if you're missing items and don't charge them for the missing items and act dumb when we tell you about it
Phouvanh PChange management
Roderick JTell the customers about the option of using their insurance and also when associate is doing the walkthrough, confirm mileage. Also greet customers with a warm personality.
eunice mThe lady that helped me I believe her name was Connie was rude she told me the place open @ 9 am when I arrived there @ 9:20 for a 9:30 appointment it was a out to the bank and post office sign in the window I called and she got very rude with me telling me that she have other obligations because she also run the storage,when I brought the rental back she saw me parked in the parking lot getting out of my car and she drove off with a out to lunch sign in the window @12:25 pm she has the worst customer service ethics that I have in counter this was the worst uhaul experience that I have had since I have been using your service in over 25 years I will not recommend this place to my worst enemy Yours truly Menecia Brewster
Menecia BEmployee was not friendly and didn't make us feel welcomed.
Yerania LCustomer service was very unprofessional. He was very short as if he didn't want to be bothered. He said he asked if I wanted insurance but I didn't answer so he added it on. He also stated he went over the condition of the truck, which he didn't. He was very nasty.
vicky bVery speedy service
cynthia lLady at location was lazy and rude
melvin bGreat to work with.
Barbara ZThey don't communicate with you when you drop off the truck, just charge your card.
Elonda CEverything was mostly great. There wasn't enough public parking. Only complaint.
Jacqueline AHighway robbery! Y'all should be ashame !
Debra TNothing
DELECTAR EI had a very pleasant experience at this location. Connie and Kenneth were kind and helpful to me and I Thank Them.
Jackie Hshort, but good customer experience.
Pam AAccomidating , flexible , clear fair!
GARY GPoor customer interaction upon check out. Miscommunication of amount owed. When we walked out to discuss with 800 Customer Care a lunch sign was placed and they were closed. After talking with another customer for an hour, while we waited; finally someone appeared in the back and the young man said, I'm the only one working today you have to hold on. Ten minutes later, they finally opened and the original two people were back in there. I believe the poor customer service was due to price/rental discrepancy.
JAMES TThere was only 1/4 of tank of gas at pick up. I think there should have been more gas in the tank. Very inconvenient.
ANGELA MCustomer service was great!!
Lisa RThis location was an awesome experience and I was well pleased with my customer service needs.
CHRISTY JThe staff was very friendly & courteous,helpful Thank you Freedom Storage
KATHRYN BHighly recommendable, very nice people, considerate and accurate. Thanks a lot!!!
Jim CThe staff was pleasant to work with. The process was quick and easy. Also, I needed the truck for an extra day, and the staff didn't give me a hard time at all. I was worried about asking in the first place because I have had bad experiences with U-Haul in the past when it came to situations like this. So, Thanks!!!
SAM PMake sure the back part of the truck is clean. I mopped the back of the truck after seeing dirt on my couches. Still was charged a cleaning fee. Return the truck late called to let them know was in traffic person that took call did not note my account, and I was charged as if I brought it back the next day at 9am. They send emails that they are not sure if you get. They should call before taking more funds off someone's card. Will not use this location again.
shaquica pTrevor and connie was great !
Cortney SThe people and the location was great the truck was dirty on the outside
JUAN Fthe front office person was very nice and helpful!
Charee SNothing. This was an excellent experience. I want to once again thank Trevor Howard for his knowledge and the professional way he handled himself.
LARRY GYour customer service person Trevor was great very helpfull great personalilty and manager Connie was very good as well.You should be very proud of your team.I will defenitly reffer my friends.It was a great experence.
EVANGELINA RNothing. Trevor did a great job with the rental as well as the storage rental. He displayed great customer service.
BRIDGET RThe truck needs serious maintenance. The front end has such a wobble that it was hard to drive. I don't think this truck is safe to drive.
jerry m