Customer Reviews for Freedom Storage
(U-Haul Truck and Trailer Rental)

111 reviews

10331 Scyene Rd   Dallas, TX 75227

(214) 414-9710

Office Hours

  • Monday - Friday:
    10 am - 12 pm / 1 pm - 5:30 pm
  • Saturday:
    10 am - 12 pm / 12:30 pm - 4:30 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(214) 414-9710

10331 Scyene Rd
Dallas, TX 75227

Services at this Location:

Office Hours

  • Monday - Friday:
    10 am - 12 pm / 1 pm - 5:30 pm
  • Saturday:
    10 am - 12 pm / 12:30 pm - 4:30 pm
  • Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Frank Medrano 
Rating:
5.0

The Lady that helped me was very intelligent and helped me with what I needed we need more people like her who takes care of customers needs experience was great.

Veronica Picaso 
Rating:
5.0

Briana was so very nice and helpful. It was truly refreshing! Most places you go, the people helping you act rude, work slow and just don’t provide a smiling face. Briana is excellent! Thank you so much. You definitely too the stress out of an otherwise stressful move! Many blessings

Kristi Miranda 
Rating:
1.0

Fire the lady working there and replace her with someone not rude.

OzWalter Davis 
Rating:
5.0

Nothing… my experience was awesome

Tonya Sheppard 
Rating:
5.0

Used same place 2 times now,, different employee each visit, very pleasant experience!

Kenny Monroe 
Rating:
5.0

Very nice and helpful!!

Kenny Monroe 
Rating:
5.0

Customer did not leave a comment.

Patrick Vamboi 
Rating:
5.0

Customer did not leave a comment.

Yvette Johnson 
Rating:
5.0

Customer did not leave a comment.

Anthony Price 
Rating:
5.0

Customer did not leave a comment.

Emiliano Tames 
Rating:
5.0

The woman who runs the uhaul at freedom storage- stormy, is easy to work with, & is very nice, i wouldnt want to rent a uhaul from.any other place! Shannon wallace

shannon wallace 
Rating:
5.0

Customer did not leave a comment.

Jahcoryan Joseph 
Rating:
5.0

Customer did not leave a comment.

Alecia Scott 
Rating:
3.0

The location was not great. The truck literally had shattered glass all in the cracks and crevices and a bullet. However, the lady that checked us in and out and AMAZING! She was friendly and helpful and gave us EXCEPTIONAL customer service!

Bethany Thomas 
Rating:
5.0

Very good movers

Lallie Chambliss 
Rating:
1.0

Customer did not leave a comment.

Shaterria Hawkins 
Rating:
5.0

Customer did not leave a comment.

Omai Kofi 
Rating:
5.0

Nothing, everything was done perfectly, and the lady at Freedom Storage off Scyene Rd. was great. The cust. svc i got from uhaul on the phone was great. I have never had it so easy before, i give it a 10 thank you shannon wallace

shannon wallace 
Rating:
4.0

Customer did not leave a comment.

Willie Dyer 
Rating:
5.0

Stormy was great at helping us! It was so easy I know I will go back. Have already recommended this location to my son.

DEAN WOODRUFF 
Rating:
4.0

Customer did not leave a comment.

WILLIAM THOMAS 
Rating:
4.0

Customer did not leave a comment.

Tammy Samons 
Rating:
3.0

Customer did not leave a comment.

Sharon Wright 
Rating:
5.0

Easy drop off after gours

Sara Rodriguez 
Rating:
1.0

Did not inform us of what the mileage limit was, told us to drop off the truck on Monday and we rented it out on Thursday, we get to the drop off location and it was noted for a one day rental and we ended up paying almost $300 more than expected!

Jeremy Fatulegaee 
Rating:
1.0

Truck was on E I also had to clean the inside of the uhaul before moving the person that had it before me left so much trash.

Bianca Darby 
Rating:
5.0

Chris (I believe) was very helpful. Once again Uhaul dropped the ball and did not communicate with him that the truck was being returned today , but he adjusted and took care of the customer. Thank you

EDWIN DUTRA 
Rating:
5.0

Customer did not leave a comment.

Ladonna Johnson 
Rating:
4.0

Customer did not leave a comment.

SUSAN MORENO 
Rating:
5.0

The man that attended us was very nice and I will be returning.

Cristofer Posas Valdivia 
Rating:
4.0

Customer did not leave a comment.

Bremansu Osa-Andrews 
Rating:
5.0

Customer did not leave a comment.

Robert Melofsky 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Harris 
Rating:
1.0

Fix the staff, truck provided, let people know if you're missing items and don't charge them for the missing items and act dumb when we tell you about it

Phouvanh Phathaphone 
Rating:
5.0

Change management

Roderick Jackson 
Rating:
5.0

Customer did not leave a comment.

Pamela Rojo 
Rating:
5.0

Customer did not leave a comment.

Melissa Smith 
Rating:
2.0

Customer did not leave a comment.

Darren Wicker 
Rating:
5.0

Customer did not leave a comment.

Oswaldo Bonilla 
Rating:
5.0

Customer did not leave a comment.

Alisia Schrlet 
Rating:
5.0

Customer did not leave a comment.

Roslyn Carter 
Rating:
4.0

Tell the customers about the option of using their insurance and also when associate is doing the walkthrough, confirm mileage. Also greet customers with a warm personality.

eunice mitchell 
Rating:
1.0

The lady that helped me I believe her name was Connie was rude she told me the place open @ 9 am when I arrived there @ 9:20 for a 9:30 appointment it was a out to the bank and post office sign in the window I called and she got very rude with me telling me that she have other obligations because she also run the storage,when I brought the rental back she saw me parked in the parking lot getting out of my car and she drove off with a out to lunch sign in the window @12:25 pm she has the worst customer service ethics that I have in counter this was the worst uhaul experience that I have had since I have been using your service in over 25 years I will not recommend this place to my worst enemy Yours truly Menecia Brewster

Menecia Brewster 
Rating:
4.0

Customer did not leave a comment.

Eric Francis 
Rating:
3.0

Employee was not friendly and didn't make us feel welcomed.

Yerania Lerma 
Rating:
5.0

Customer did not leave a comment.

Vicki Hornbuckle 
Rating:
1.0

Customer service was very unprofessional. He was very short as if he didn't want to be bothered. He said he asked if I wanted insurance but I didn't answer so he added it on. He also stated he went over the condition of the truck, which he didn't. He was very nasty.

vicky bates 
Rating:
5.0

Very speedy service

cynthia lee 
Rating:
5.0

Customer did not leave a comment.

Connie Miller 
Rating:
1.0

Lady at location was lazy and rude

melvin blagg 
Rating:
5.0

Great to work with.

Barbara Zuniga 
Rating:
1.0

They don't communicate with you when you drop off the truck, just charge your card.

Elonda Chism 
Rating:
5.0

Customer did not leave a comment.

Brandi Grigsby 
Rating:
4.0

Everything was mostly great. There wasn't enough public parking. Only complaint.

Jacqueline Adams 
Rating:
3.0

Customer did not leave a comment.

canitra marshall 
Rating:
1.0

Highway robbery! Y'all should be ashame !

Debra Tutson 
Rating:
5.0

Nothing

DELECTAR EZEB 
Rating:
5.0

Customer did not leave a comment.

Sandria Samms 
Rating:
5.0

I had a very pleasant experience at this location. Connie and Kenneth were kind and helpful to me and I Thank Them.

Jackie Harris 
Rating:
5.0

Customer did not leave a comment.

Christen Santoyo 
Rating:
3.0

Customer did not leave a comment.

Robert Smith 
Rating:
3.0

Customer did not leave a comment.

Jude Ibe 
Rating:
5.0

Customer did not leave a comment.

VERONICA TUCKER 
Rating:
4.0

Customer did not leave a comment.

SAI VAUGHN MITCHELL 
Rating:
5.0

short, but good customer experience.

Pam Asberry 
Rating:
3.0

Customer did not leave a comment.

Patrick Beacham 
Rating:
3.0

Customer did not leave a comment.

Cassandra Timmons 
Rating:
5.0

Customer did not leave a comment.

JAMES ARNOLD 
Rating:
4.0

Accomidating , flexible , clear fair!

GARY GARDENER 
Rating:
4.0

Customer did not leave a comment.

Bella Hurtado 
Rating:
2.0

Poor customer interaction upon check out. Miscommunication of amount owed. When we walked out to discuss with 800 Customer Care a lunch sign was placed and they were closed. After talking with another customer for an hour, while we waited; finally someone appeared in the back and the young man said, I'm the only one working today you have to hold on. Ten minutes later, they finally opened and the original two people were back in there. I believe the poor customer service was due to price/rental discrepancy.

JAMES TURKNETT 
Rating:
4.0

There was only 1/4 of tank of gas at pick up. I think there should have been more gas in the tank. Very inconvenient.

ANGELA MARTIN 
Rating:
5.0

Customer did not leave a comment.

DEBRA HOLLINGSWORTH 
Rating:
5.0

Customer service was great!!

Lisa Robinson 
Rating:
5.0

This location was an awesome experience and I was well pleased with my customer service needs.

CHRISTY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

LINDA JOHNSON 
Rating:
5.0

The staff was very friendly & courteous,helpful Thank you Freedom Storage

KATHRYN BONAPARTE 
Rating:
4.0

Customer did not leave a comment.

PAUL CLARK 
Rating:
5.0

Customer did not leave a comment.

NICOLA HALL 
Rating:
5.0

Customer did not leave a comment.

Roman Orr 
Rating:
5.0

Highly recommendable, very nice people, considerate and accurate. Thanks a lot!!!

Jim Cox 
Rating:
4.0

The staff was pleasant to work with. The process was quick and easy. Also, I needed the truck for an extra day, and the staff didn't give me a hard time at all. I was worried about asking in the first place because I have had bad experiences with U-Haul in the past when it came to situations like this. So, Thanks!!!

SAM PENDYALA 
Rating:
2.0

Make sure the back part of the truck is clean. I mopped the back of the truck after seeing dirt on my couches. Still was charged a cleaning fee. Return the truck late called to let them know was in traffic person that took call did not note my account, and I was charged as if I brought it back the next day at 9am. They send emails that they are not sure if you get. They should call before taking more funds off someone's card. Will not use this location again.

shaquica pendergrass 
Rating:
5.0

Trevor and connie was great !

Cortney Stogsdill 
Rating:
5.0

The people and the location was great the truck was dirty on the outside

JUAN FLORES 
Rating:
5.0

Customer did not leave a comment.

DOUG HAISLIP 
Rating:
5.0

the front office person was very nice and helpful!

Charee Stewart 
Rating:
5.0

Nothing. This was an excellent experience. I want to once again thank Trevor Howard for his knowledge and the professional way he handled himself.

LARRY GAUEN 
Rating:
4.0

Customer did not leave a comment.

CONNIE MACK 
Rating:
4.0

Your customer service person Trevor was great very helpfull great personalilty and manager Connie was very good as well.You should be very proud of your team.I will defenitly reffer my friends.It was a great experence.

EVANGELINA RANSOM 
Rating:
4.0

Customer did not leave a comment.

CV Beasley 
Rating:
5.0

Customer did not leave a comment.

joyce bonner 
Rating:
5.0

Nothing. Trevor did a great job with the rental as well as the storage rental. He displayed great customer service.

BRIDGET RANSOM 
Rating:
5.0

The truck needs serious maintenance. The front end has such a wobble that it was hard to drive. I don't think this truck is safe to drive.

jerry martin 
Rating:
5.0

Customer did not leave a comment.

LEVIL CALICO 
Rating:
5.0

Customer did not leave a comment.

Donna Allen 
Rating:
5.0

Customer did not leave a comment.

Thomas Stephens 
Rating:
5.0

Customer did not leave a comment.

Jeremy Post 
Rating:
5.0

Customer did not leave a comment.

TRANG HUYNH 
No reviews have been submitted for this location.

Additional Services at this Location

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