Comentarios del cliente para Freedom Storage LLC

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Freedom Storage LLC

Grado total:

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marlayna R. en

Grado:

Person was very "spacey", un organized, the office smelt terrible when I walked in, like flatulence, and was mildly rude. Also unpon return of the truck there wasnt any room to park the truck as both entrances to the big dirt parking lot were blocked and the only place to park is a fire lane.... on both sides of the street...

marc S. en

Grado:

Great service!

Hal N. en

Grado:

El cliente no dejó un comentario.

Bernadette M. en

Grado:

The employees were great!! Very friendly and helpful. I will rent from this location again!

DOREEN M. en

Grado:

I've worked with Nancy on several different occasions and each time was very pleasant. She is such a sweetheart and kind and was able to assist me each and every time..

marlayna R. en

Grado:

The lady at the counter was very friendly and very helpful The trailer I got was not designed very well. It wasnt even tall enough to stand up I. That was frustrating. Also the 55 mph speed limit on those things is the worst design for people trying to travel across the country. A 16 hour drive turned into a 20 hr drive because I had to go 55 in a 75mph road. Design better trailers

John A. en

Grado:

Prices are high

Danielle F. en

Grado:

The whole process was confusing and not convenient. I was told the wrong return day and then was treated like it was my fault when it was returned on that day.... When movie there is always unforseen things that create the need to extend the reservation. When I did this it seemed like I was putting the uhaul renters at this location out and it seemed way more expensive than if I would have just done everything online....

Jean D. en

Grado:

Nancy at Freedom Storage in Loveland has beyond excellent customer service! She was very patient when I had to change my rental dates around and even add or drop different vehicle needs as my situation unfolded. She deserves a raise for her cheery attitude and patience and because she always answers the phone within a ring or two. I will always choose this Uhaul location because I trust Nancy to help me get what I need in order.

Shane C. en

Grado:

Nancy was wonderful! She made the whole process a breeze!

Brittani Lenore S. en

Grado:

El cliente no dejó un comentario.

Gail W. en

Grado:

El cliente no dejó un comentario.

Chris C. en

Grado:

Truck was late and we were not notified. Had to sit at the office for 45 minutes.

Jo Anne T. en

Grado:

The national Uhaul number is a mess. On hold for long ..., 10 minutes or more... finally hanging up several times. Sent to three locations ...finding truck through another local center.

Michael B. en

Grado:

Very friendly and prompt service.

BRETT S. en

Grado:

Fantastic and professional customer service... you're lucky to have her represent you!

BRETT S. en

Grado:

Fantastic and professional customer service... you're lucky to have her represent you!

Philip H. en

Grado:

El cliente no dejó un comentario.

Florence R. en

Grado:

El cliente no dejó un comentario.

Florence R. en

Grado:

El cliente no dejó un comentario.

Steven J. en

Grado:

The person at this location was very helpful, she came out and assisted me with everything. I would highly recommend this location.

Anne E. en

Grado:

I was delayed in my pickup and the owner was very supportive

John L. en

Grado:

El cliente no dejó un comentario.

Aronel L. en

Grado:

The location was clean and easy to find. The woman who called to confirm my scheduled time was snide and needs to work on her customer service skills. I had missed her call so I called back asking who this was and what it was regarding she very rudely said "well you're the one that called me" uhaul cleanish. Had to be swept first.

James W. en

Grado:

El cliente no dejó un comentario.

Douglas W. en

Grado:

El cliente no dejó un comentario.

Timothy L. en

Grado:

El cliente no dejó un comentario.

Carrie H. en

Grado:

Nancy was so helpful.

Robert S. en

Grado:

Truck share did not have the correct lock code for the key box and it took almost an hour of being on hold to get the correct one. Also, I was charged an additional $10.50 with no explanation

dale L. en

Grado:

El cliente no dejó un comentario.

KAREN M. en

Grado:

Generally all went well, the truck was easy to find and worked out fine. I did it on the mobile app which worked well. Calling on the phone for help takes quite a while, you have to wait at least 10 minutes to talk with someone.

Karen K. en

Grado:

Let them know how much gas these trucks use. It Was DOUBLE the cost of a diesel truck. Had I known that I would never have rented it for a long move 1200 miles. Way TOO expensive

Robert N. en

Grado:

I did not see the notice about going on line and register my return until I had dropped the keys in the overnight slot. No way to open the truck back up and do a photo of the mileage and gas. Could not access the website till after we left. Will remember for next time. Great service from Nancy. She stayed late to help us get the van. Thank you. Bobby Nowell

Robert U. en

Grado:

El cliente no dejó un comentario.

niko F. en

Grado:

Very quick, truck was fine, thanks for the flexibility!

Aaron S. en

Grado:

El cliente no dejó un comentario.

Brianna S. en

Grado:

She was awesome to work with!!

james J. en

Grado:

This location was very hard to find. Not on GPS mapping guide. People kept giving us wrong directions to this location. very bad location and hard to find. Not a very good selection of rentals to choose from on hand.

Keith A. en

Grado:

Nancy is wonderful to work with ... thanks so much.

Mike S. en

Grado:

El cliente no dejó un comentario.

Brian M. en

Grado:

Easiest experience I’ve ever had!

Bernhard P. en

Grado:

El cliente no dejó un comentario.

Bernhard P. en

Grado:

Easy drop off through the app. The office wasn’t open at the time.

Robert W. en

Grado:

N/A

Tina S. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

El cliente no dejó un comentario.

Kent B. en

Grado:

There is nothing Nancy needs to do to improve her customer service. She is excellent at customer service, the equipment was clean and ready as promised and the bill was correct. She could teach a lot of other U-Haul dealers how to do the job. We will be back because of her! Thanks again Nancy.

Rick T. en

Grado:

This was an exceptional experience. Nancy is the best!

myron W. en

Grado:

El cliente no dejó un comentario.

Thoreau M. en

Grado:

The lady who was there was extremely wonderful and helpful. Short hair, and a very positive attitude. Even helped me hitch up the car hauler. Thank you.

Marla P. en

Grado:

El cliente no dejó un comentario.

joe H. en

Grado:

Great place!

Melanie F. en

Grado:

She was kind and offered me a copy of my contact since I didn’t get one emailed or handed to me at time of pickup. I showed her the visor and explained what happened. She was very helpful. I would definitely use them again.

john A. en

Grado:

Thank you

BRIAN V. en

Grado:

Quick response via phone call with good directions and instructions. Would recommend.

Dale L. en

Grado:

El cliente no dejó un comentario.

Neil B. en

Grado:

El cliente no dejó un comentario.

Ashley S. en

Grado:

El cliente no dejó un comentario.

John S. en

Grado:

El cliente no dejó un comentario.

Gary D. en

Grado:

Nancy was very helpful and professional

John S. en

Grado:

El cliente no dejó un comentario.

JAMES H. en

Grado:

El cliente no dejó un comentario.