Comentarios del cliente para Fredericksburg Budget Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Fredericksburg Budget Storage

Grado total:

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BRENT P. en

Grado:

El cliente no dejó un comentario.

Jeffrey F. en

Grado:

The night dropoff was scetchy there was a box for night dropoff bit unclear instructions. I called the 800 number and was not given much help on what to do. I would suggest that you have a data base that locations could put instructions for after hour dropoff. So when you call and ask they can look it up and tell you what to do for that location.

Jay P. en

Grado:

n/a

Ahmed S. en

Grado:

Fast and on point service

Michael M. en

Grado:

Organized

Charles D. en

Grado:

the process and experience to reserve equipment online is atrocious, was able to reserve equipment at a facility that wasn't open to pick it up, this has happened more than once for me and has further eroded my confidence in the Uhaul name and product

Christopher M. en

Grado:

Left a "no" and only a average rating due to poor communication at this facility. Safe move, the Insurance...was added without a discussion about it, either at location or on phone when reserved. I have never used it, over 20 trucks rented... If you're alergic to dogs, the office has two small ones running loose...a little shy, NOT aggressive, but makes the office smell like a kennel.

debra T. en

Grado:

Great experience. Staff was friendly and accommodating. I would highly recommend them

Phyllis V. en

Grado:

There were no furniture pads but I didn't need any. They were supposed to pick up the box after 3 on Thursday. With no warning they came on Wednesday morning. Good thing I had someone st my home who could unload it right then. From start to finish this has been anything but what I expected in a negative way.

Barbara M. en

Grado:

I really wished I was able to get a 10ft box truck and car hauler. I needed the space had to leave many items due to this not being available. The reason; you had one in Manassas but would not bring it to this location. you all need to move items for your customers.

Jonathan C. en

Grado:

Was charged 479$ to deliver pods. Pods arrived and Jana was awesome but uhaul certainly charged me way too much to utilize their service. The next time I need to move I will be looking at way more cost effective options. Sucks that uhaul wouldn’t Charge the standard 125$ fee the same one they charged to drop off and pick up. Pods were arranged very poorly at the drop site. One pod I had to move with a friends truck to gain access because it was in my neighbors yard facing away from my house and had a 500 pound adjustable base in it. Jana again was helpful but my overall experience was terrible. I spent in total over 4,000$!!! I just thought even for the distance I could have done better. PODS was more expensive then my original uhaul quote but by the time I was done I spent 1000$ over their estimate and they would have picked up and dropped off for 3k.

Michael R. en

Grado:

El cliente no dejó un comentario.

marni L. en

Grado:

El cliente no dejó un comentario.

Ray C. en

Grado:

El cliente no dejó un comentario.

RUBEN S. en

Grado:

El cliente no dejó un comentario.

Joseph R. en

Grado:

No comment.

volkan A. en

Grado:

Very friendly staff.

Jayslee T. en

Grado:

The pick up location was changed less than 24 hours before my reservation which negatively impacted my experience. The staff at the new location was helpful though.

William R. en

Grado:

Please streamline the payment code process for labor. I misplaced my payment code and could not get it recovered before the team left my house.

Daniel B. en

Grado:

Exceptionally crabby attendant. Yelled at us. Not professional at all.

Brian R. en

Grado:

Easy process, good equipment, no worries, A+

Bruce M. en

Grado:

I rented this in Fredericksburg Va and specifically asked about the delivery the on Monday by 7pm and was told no issue I wouldn’t be charged extra. If I was told I wouldn’t have minded but I feel I was not told the truth. I will never rent again from uhaul.

Shante J. en

Grado:

Rented a 26" uhual over the weekend. Attempted to do the mobile pick up and I was able to get all the way to the ID verification and it took them over 10mins for a agent to verify it so I ended up going inside for manual assistance. Everything went well with the processing. When I received the keys to the uhual I realized that they never went over the inspection of the truck, so I went back inside and ask the lady if she was going to come out and look over the truck before it leaves the property, and she told me that they've already looked it over and have X stickers on them. Well I took pictures of damages that weren't mark with an X which equalled to 10 damges that were not marked with an X) just In case I was wrongly charged for damages I didn't do.

Lawrence T. en

Grado:

Nothing everything was on point. Very patient and understanding

Darrielle R. en

Grado:

The staff was nice, however the office was hard to find. Also, the office had the appearance that someone was living there. The office had the very distinct odor of a dog. Let me be clear, the woman working there was very pleasant, but the whole place looked very sketchy and janky.

Austin K. en

Grado:

Make 24hour pickup more accessable on either the app or uhaul site.

John F. en

Grado:

The employee here at the site was just horrible!

Eric G. en

Grado:

.

Liliana M. en

Grado:

El cliente no dejó un comentario.

David C. en

Grado:

El cliente no dejó un comentario.

Christopher B. en

Grado:

El cliente no dejó un comentario.

Debra G. en

Grado:

Janna was nice and accommodating. But the oil spill on the floor that tracked out the door into the parking lot. Definitely had to watch your step as not to track it into my car. Parking lot was rough

Jenise T. en

Grado:

A bit remote for my comfort but the manager and her companion were quite welcoming and beyond helpful. AND they were there when I desperately needed a trailer. Thank you Again UHaul to the rescue??

Shuron B. en

Grado:

says 19.95 on the truck but ended up paying $130. Ridiculous

Michael D. en

Grado:

El cliente no dejó un comentario.

ROBERT B. en

Grado:

I

Michael B. en

Grado:

El cliente no dejó un comentario.

Madeline B. en

Grado:

El cliente no dejó un comentario.

Pat S. en

Grado:

Location was poorly signed. Had to walk around building to find front door, office was a mess.

Michael W. en

Grado:

I had to drop off the trailer after hours. The person at this location was very helpful in telling me how to check it in after hours.

omid D. en

Grado:

Thank you for your wonderful customer service mam.

Jeffrey S. en

Grado:

Really, everything was perfect. Everything we ordered was ready and waiting for us.

Debbie M. en

Grado:

Jana is the absolute best! She always makes sure my arrangements are accurate and has helped me navigate through trouble spots!

Michael M. en

Grado:

Janna was the most helpful of all of the U-Haul personnel we dealt with since the time of our initial order for a truck - a two week event. She called back with the information as she had said she would and had everything ready to go as early as we needed it.

en

Grado:

El cliente no dejó un comentario.

paul V. en

Grado:

El cliente no dejó un comentario.

Renee B. en

Grado:

El cliente no dejó un comentario.

Jaime C. en

Grado:

The customer service went above and beyond to assist me!!!

Joe K. en

Grado:

El cliente no dejó un comentario.

Matthew S. en

Grado:

El cliente no dejó un comentario.

jose F. en

Grado:

El cliente no dejó un comentario.

Hussain S. en

Grado:

El cliente no dejó un comentario.

Alexander R. en

Grado:

El cliente no dejó un comentario.

derick S. en

Grado:

Didn't like walking into office with loose dogs. I didn't know if they were aggressive, so i felt i didn't need feel uncomfortable.

Anthony P. en

Grado:

None

George R. en

Grado:

El cliente no dejó un comentario.

Matthew K. en

Grado:

El cliente no dejó un comentario.

Roy B. en

Grado:

El cliente no dejó un comentario.

Alan R. en

Grado:

El cliente no dejó un comentario.

Thomas G. en

Grado:

El cliente no dejó un comentario.

KIMBERLY F. en

Grado:

El cliente no dejó un comentario.

Tina R. en

Grado:

There was a Tire Service Warning alert that was on the vehicle but it ran/drove perfectly. I did let the agent at the drop off know the alert was on.

Regina Q. en

Grado:

El cliente no dejó un comentario.

diana V. en

Grado:

Service was Great

David W. en

Grado:

El cliente no dejó un comentario.

guy S. en

Grado:

El cliente no dejó un comentario.

Janet S. en

Grado:

Location is poorly marked. Office was cluttered and we saw a roach on the desk during our visit.

allison S. en

Grado:

El cliente no dejó un comentario.

Rhonda W. en

Grado:

El cliente no dejó un comentario.

Jacob F. en

Grado:

El cliente no dejó un comentario.

DENNIS F. en

Grado:

El cliente no dejó un comentario.

Valerie G. en

Grado:

El cliente no dejó un comentario.

Box M. en

Grado:

This was an after-hour drop off. I am not able to effectively give this location a rating.

IVY T. en

Grado:

El cliente no dejó un comentario.

jenna C. en

Grado:

El cliente no dejó un comentario.

charlene B. en

Grado:

Had a good experience. The Representatives in the Fredericksburg main location as well as the Howard road location were very courteous. The lady at the main location went out her way to find me an available pick up truck at the last minute (on a Saturday afternoon). Then when I went to the Howard road location to pick up the truck, the young lady there was equally courteous and assisted me with a smile. Thank you both for your assistance. I will definitely use you again.

KAPUS N. en

Grado:

El cliente no dejó un comentario.

Donna S. en

Grado:

Cheaper rates or discounts. Very nice service but expensive.

eric K. en

Grado:

Great support at location. Nice. Friendly.

shelby M. en

Grado:

I booked the uhaul for 9am pickup time and was told I would receive an email confirmation for the location of the pick up for the 15' truck I reserved. At 8:30pm the night before my moving day I received a text alert saying the the truck would not be available until 4pm and was the wrong size. I spent the next morning scrambling to get anything I could for my move that day, was able to get a 20' truck by 11am. This was an incredibly stressful experience and I will never use a uhaul again!!!

Chris G. en

Grado:

Friendly, knowledgeable staff. Quick and Easy pickup.

Joyce M. en

Grado:

El cliente no dejó un comentario.

JUAN CARLOS V. en

Grado:

El cliente no dejó un comentario.

James G. en

Grado:

El cliente no dejó un comentario.

James H. en

Grado:

Very professional. I'd use them again in a heartbeat.

Christie C. en

Grado:

Staff was very courteous and willing to assist. I was able to rent a truck with ease and the staff was so helpful to have the truck ready for the time it was needed. The entire process was quick and easy.

Jennifer M. en

Grado:

El cliente no dejó un comentario.

Donald C. en

Grado:

Nothing, customer services was excellent and I was in and out with no problems.

Tykeria J. en

Grado:

El cliente no dejó un comentario.

DONALD O. en

Grado:

El cliente no dejó un comentario.

Elizabeth R. en

Grado:

El cliente no dejó un comentario.

kenny K. en

Grado:

El cliente no dejó un comentario.

DANIEL L. en

Grado:

El cliente no dejó un comentario.

Ernest S. en

Grado:

El cliente no dejó un comentario.

Ernesto G. en

Grado:

It was not a very pleasant experience! They advertise 20$ but at the end you end up with a $100 bill for 2hrs. Never again, this is the perfect example of false advertising!!

Andrea S. en

Grado:

The manager had great customer service and very inviting.

Bruce M. en

Grado:

El cliente no dejó un comentario.

KRISTY MICHELLE W. en

Grado:

El cliente no dejó un comentario.

donna L. en

Grado:

The truck had a terrible odor almost like a dirty trash can and overall appearance looked ragged , dirty and tore up . Truck looked very old. I never have had a uhaul that was like that. Engine roared as if it was going to blow it was extremely loud. The door that slides up to open close flew up violently and got stuck open and hard time closing it down. Office where I went paid and picked up very dirty and employee had chewing tobacco (dip) in his mouth.

Jane E. en

Grado:

El cliente no dejó un comentario.

Avis B. en

Grado:

Jana and Josh were great!

Randall G. en

Grado:

El cliente no dejó un comentario.

Dennis J. en

Grado:

There were hokes in my truck. It rained the day I moved and my things got wet.