Comentarios del cliente para Fredericksburg Budget Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Fredericksburg Budget Storage

Grado total:

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Christopher M. en

Grado:

Left a "no" and only a average rating due to poor communication at this facility. Safe move, the Insurance...was added without a discussion about it, either at location or on phone when reserved. I have never used it, over 20 trucks rented... If you're alergic to dogs, the office has two small ones running loose...a little shy, NOT aggressive, but makes the office smell like a kennel.

debra T. en

Grado:

Great experience. Staff was friendly and accommodating. I would highly recommend them

Phyllis V. en

Grado:

There were no furniture pads but I didn't need any. They were supposed to pick up the box after 3 on Thursday. With no warning they came on Wednesday morning. Good thing I had someone st my home who could unload it right then. From start to finish this has been anything but what I expected in a negative way.

Barbara M. en

Grado:

I really wished I was able to get a 10ft box truck and car hauler. I needed the space had to leave many items due to this not being available. The reason; you had one in Manassas but would not bring it to this location. you all need to move items for your customers.

Jonathan C. en

Grado:

Was charged 479$ to deliver pods. Pods arrived and Jana was awesome but uhaul certainly charged me way too much to utilize their service. The next time I need to move I will be looking at way more cost effective options. Sucks that uhaul wouldn’t Charge the standard 125$ fee the same one they charged to drop off and pick up. Pods were arranged very poorly at the drop site. One pod I had to move with a friends truck to gain access because it was in my neighbors yard facing away from my house and had a 500 pound adjustable base in it. Jana again was helpful but my overall experience was terrible. I spent in total over 4,000$!!! I just thought even for the distance I could have done better. PODS was more expensive then my original uhaul quote but by the time I was done I spent 1000$ over their estimate and they would have picked up and dropped off for 3k.

Michael R. en

Grado:

El cliente no dejó un comentario.

marni L. en

Grado:

El cliente no dejó un comentario.

Ray C. en

Grado:

El cliente no dejó un comentario.

RUBEN S. en

Grado:

El cliente no dejó un comentario.

Joseph R. en

Grado:

No comment.

volkan A. en

Grado:

Very friendly staff.

Jayslee T. en

Grado:

The pick up location was changed less than 24 hours before my reservation which negatively impacted my experience. The staff at the new location was helpful though.

William R. en

Grado:

Please streamline the payment code process for labor. I misplaced my payment code and could not get it recovered before the team left my house.

Daniel B. en

Grado:

Exceptionally crabby attendant. Yelled at us. Not professional at all.

Brian R. en

Grado:

Easy process, good equipment, no worries, A+

Bruce M. en

Grado:

I rented this in Fredericksburg Va and specifically asked about the delivery the on Monday by 7pm and was told no issue I wouldn’t be charged extra. If I was told I wouldn’t have minded but I feel I was not told the truth. I will never rent again from uhaul.

Shante J. en

Grado:

Rented a 26" uhual over the weekend. Attempted to do the mobile pick up and I was able to get all the way to the ID verification and it took them over 10mins for a agent to verify it so I ended up going inside for manual assistance. Everything went well with the processing. When I received the keys to the uhual I realized that they never went over the inspection of the truck, so I went back inside and ask the lady if she was going to come out and look over the truck before it leaves the property, and she told me that they've already looked it over and have X stickers on them. Well I took pictures of damages that weren't mark with an X which equalled to 10 damges that were not marked with an X) just In case I was wrongly charged for damages I didn't do.

Lawrence T. en

Grado:

Nothing everything was on point. Very patient and understanding

Darrielle R. en

Grado:

The staff was nice, however the office was hard to find. Also, the office had the appearance that someone was living there. The office had the very distinct odor of a dog. Let me be clear, the woman working there was very pleasant, but the whole place looked very sketchy and janky.

Austin K. en

Grado:

Make 24hour pickup more accessable on either the app or uhaul site.

John F. en

Grado:

The employee here at the site was just horrible!

Eric G. en

Grado:

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Liliana M. en

Grado:

El cliente no dejó un comentario.

David C. en

Grado:

El cliente no dejó un comentario.

Christopher B. en

Grado:

El cliente no dejó un comentario.

Debra G. en

Grado:

Janna was nice and accommodating. But the oil spill on the floor that tracked out the door into the parking lot. Definitely had to watch your step as not to track it into my car. Parking lot was rough

Jenise T. en

Grado:

A bit remote for my comfort but the manager and her companion were quite welcoming and beyond helpful. AND they were there when I desperately needed a trailer. Thank you Again UHaul to the rescue??

Shuron B. en

Grado:

says 19.95 on the truck but ended up paying $130. Ridiculous

Michael D. en

Grado:

El cliente no dejó un comentario.

ROBERT B. en

Grado:

I

Michael B. en

Grado:

El cliente no dejó un comentario.