Customer Reviews for Unina Inc
(U-Haul Neighborhood Dealer)

Rating:

2.0

I was not impressed with this location or personnel whatsoever. Actually, it was a bit awkward and frightening given the location and types of items sold in this store (hand blades behind the counter), paraphernalia of sorts, and odd personal questions being asked by the manager. He kept my drivers license a bit longer than i felt he needed to, and asked for several other references and phone numbers without explanation. I'll be keeping an eye on my American Express bill, that's how uncomfortable I felt. I even received a few spam calls right after I checked out which didn't sit right with me. I will never rent from this location again. No place to sit, no restroom.

Rating:

5.0

Very good in service

Rating:

2.0

Both during pick up and drop off, it seemed that the two individuals running the shop had no professionalism in their life. Asked a ton of personal information when an online request had already been made. Definitely super awkward. Would not go back here in the future.

Rating:

1.0

Don't waste their time and lie that they need to sign off on the contract when they do not. Also do not scold them for having the wheels turned when the vehicle is parked straight as it does not matter at all which way the wheels are when a vehicle is parked straight. Try to allow them to checkout in sooner than 30 minutes

Rating:

5.0

Excellent Customer service! Always my 1st choice!!!

Rating:

3.0

I’m only giving this location a 3/5 stars because the staff at the location had us walk to a neighboring gas station for our rental where they didn’t know about my reservation, just for us to have to walk right back over in the rain. Once we did finally get the vehicle, the tank was only 1/3 filled so that’s exactly how I returned it considering it wasn’t full when I got it. Besides that, I was able to get the vehicle and get the job done.

Rating:

1.0

I felt like I was in a crack den. There shouldn't be any U-Haul dealing here, the worker barely knew what he was doing and was completely rude.

Rating:

1.0

My original contract was moved 3 times ending with me settling for a smaller vehicle. To add to my dissatisfaction it took over 1 hour to check the vehicle out for my use. I will never use UHaul again !!!

Rating:

2.0

There were issues checking in and returning the truck. The windshield was so filthy it was difficult to see through. The gas cap was missing on the truck. This was overall a bad experience and I may not rent from U-Haul again because of it.

Rating:

2.0

Inside of U-Haul was dirty, and the loading area was covered with dirt and cigarette butts. I was also not provided with furniture pads. I would not use this location again.

Rating:

2.0

it was difficult to make the delivery, it took a long time apparently the employee was inexperienced

Rating:

1.0

They could not find my reservation once they did they did not have the truck that I reserved. They tried to contact your office but was closed. We ended renting a smaller van that we could not fit our stuff. I will never use that location or your company for that matter. I posted my experience in multiple social media.

Rating:

1.0

We had an HORRENDOUS time with both our pick up and drop off, as well as with your customer service phone line, when I tried to call to complain. I am writing a separate email detailing our experience at both locations. In brief, the drop-off associate was rude, inappropriate, and awful to deal with.

Rating:

3.0

Check engine light is on which then fuel economy isn't accurate as it's not running in tip top shape and with the price of gas at the moment costs the consumer more money as the truck isn't running or maintained as it should be.

Rating:

3.0

Not clear on where to park U-Haul.

Rating:

3.0

N/A at this time.

Rating:

3.0

The processing time during check out and check in was extremely slow. The attendant was manning the gas station mini mart in addition to his UHAUL responsibilities. I returned the rental van about 25 minutes before the 24-hour deadline; however, by the time the transaction was complete, it showed that I missed the deadline. The attendant was reasonable and didn't charge me a late fee. The store is situated in a convenient area for ingress/egress; However, the parking area is cluttered between gas station and repair shop customer vehicles, plus the rental vehicles.

Rating:

1.0

Know when a customer has rented a vehicle...I showed up to pick up my rental and the people working there and the owner had no idea that I rented a vehicle...I waited 45 minutes for someone to get my keys...the owner didn't even know the combination to the lock boxes that the vehicle keys are kept in...I will never use U-Haul again.

Rating:

1.0

had to wait for the owner to arrive to pick up. he wasn't able to properly handle the in-person check in. truck was greasy and dirty inside and the cab was dirty and smelled of cigarettes.

Rating:

1.0

I went there to pick up the truck but the truck is not ready, I have to go to look for the dolly and waste 25 minutes since I arrived, to return the truck another problem take about an hour to get attention due to they running another business like gas station and mechanical shop the miles was incorrect because I used 60 miles and they tried to charge me 65 my card actually have a few differents changes

Rating:

5.0

Check equipment thouroughly before renting to other customers

Rating:

2.0

The employee didn't know how to use the system to rent the Uhaul. Had to get another employee from another gas station. Truck had problems with the side door closing.

Rating:

2.0

Web interface was maddening. I filled out the same information multiple times and submitted it, only to return as if I'd done nothing. I watched the video about using the smart phone to do it all, but none of that worked., I needed to wait for a certain guy at the site to untangle it all. A guy returning the truck I was to use said he had similar problems. I would advise anyone to avoid U-Haul, or at least avoid the useless web 8nterface and make the rental site do the arrangements.

Rating:

3.0

To much fuel charge

Rating:

2.0

Owner is completely clueless about what should do. When I’m asking him the key, he told me I should go to another gas station which I went. The owner at the other place told me I need go back the the one before! After came back then the owners for the first gas station told me oh right he should give me the key. What a joke

Rating:

3.0

The online check in / check out process through u-haul was terrible

Rating:

2.0

Focus more on serving customers needs. The moving process is stressful enough without having to deal with unfriendly representatives on the telephone. The representatives in person are much more understanding. Even though my in person experience was far better the phone representatives flawed my overall experience

Rating:

2.0

The dolly in the back was just laying around inside the truck. There was trash inside of the back. There was also a light bulb just inside the front of the truck. But other than that it was fine.

Rating:

1.0

Paid for and was not provided furniture pads. Asked for refund which was told would be processed. It wasn't. Had to track down owner to handle the rental, twice. Truck wasn't in correct location but adjacent lot, so the app wouldn't work for self checkout. Truck was dirty. Overall very poor experience.

Rating:

2.0

unable to understand man renting me the equipment.

Rating:

1.0

He was rude and try to accuse me

Rating:

4.0

Upon return, the owner expected me to parallel park the truck into a tight space. I told him no, and he asked why not. I could see he didn’t want to know why, he felt as if intimidation was necessary. I did not do it. I flatly told him no. He told me to get a photo of the mileage used and I asked him why isn’t he doing his job. He said it was my job? This guy was not helpful and bluntly expected me to provide him with customer service. By the way, the truck was not 15 feet it was 12. Plus he never told me to refill the tank, which I was then charged a premium for. Poor communication. Poor.

Rating:

3.0

All trucks should be cleaned regardless if the doesn’t sweep out the back people uses these trucks and they transport a lot stuff so the company should or the distributor should make sure the cab area is sprayed and swiped down and the seat belts should be sprayed as well and some type notice left in the vehicle so the customer doesn’t worry if it’s been cleaned and the rear department should be swept out regardless if it appear to be swept and sprayed as well. Before I loaded my items I swept and sprayed for myself and my family’s safety. I hope this is very helpful🙂

Rating:

1.0

I ordered the uhaul online ahead of time but then proceeded to wait 45 minutes to pick up the uhaul I had already rented. What is the point of having online reservations if you then have to go through the entire process again at the pickup place?

Rating:

3.0

I did not receive the furniture dolly nor the pads. Was still charged for them.

Rating:

1.0

The truck smelled like weed and smoke. The back of the truck was not clean. It was difficult to pick up the keys. I had to go to the gas station next to it to get a paper to then get the keys. It was not all done at the one address location.

Rating:

3.0

This location seemed a little sketchy since it wasn't a regular U-haul facility. The attendant was very nice but the procedure to drop off the vehicle was unorthodox. He gave us a phone number to text our milage to. He then asked us if we had filled up our vehicle and we told him we did not receive the vehicle full. He then said to text a photo of our first receipt that had the amount in the tank upon pick up to the phone number we texted the milage to. Did not like the whole texting transaction. Was not comfortable leaving the truck. We told him we actually filled the gas tank up to the 3/4 tank line which was more than the amount in the tank when we picked it up. Was disappointed to get a second charge to our account for going 7 miles over the alloted 59 miles in the contract. Especially when we put in additional gas. With the milage, you need to give 10 miles over the actual milage alloted from point A to point B. What if you get lost and add on milage.

Rating:

1.0

Picking up the truck took forever -- the guy was having trouble with the U-Haul app in his phone, and I ended up paying about 30% more than I should've: I was charged SafeMove Coverage, which I had specifically declined, and $3.75 for the so-called EZ Fuel, while the price of gas in our area currently does not exceed $2.29.

Rating:

1.0

This was the second worst Uhaul experience I've had in a weeks time.

Rating:

4.0

Very friendly professional staff.

Rating:

2.0

There was a fair amount of confusion and it took much longer than it should have to pick up the truck.

Rating:

2.0

Terrible service.

Rating:

1.0

Do not rent out a truck if there is already a reservation for it

Rating:

3.0

The furniture pads and dolly were not in the truck at pickup. I had to go to another location for them, after driving 45 miles for an available truck. I was told the cost ($20) would be credited back; it hasn't been.

Rating:

1.0

I only drove this truck for 23 miles and use it for about 2 and a half hours and I paid more for this truck than the one I rented last Wednesday for a full day from a uhaul store. I thought I was going to use it for 30 miles but I did not. I only used it for 23 miles. When I told him to corrected it he said that there was nothing he could do. I put $5 dollars of gas and left it with the same gas I picked it with. if there is cameras you can see when I did it. But the next day I received a different bill wehere the miles were corrected but the gas level was totally diferent from where I left it So I got charged $15 dollars more in Gas. I endup paying a total of $20 just on gas. I told him I did not want insurance but He told me that he could not take it off and that whoever made my reservation add it the insurance. and there as nothing he could do. So He charged me another $15 dollars. I will make sure I share my horrible experience with this guy at this location with everybody I can, And please Uhaul Company this is not the way to keep loyal customers. You are going to lose with this guy

Rating:

5.0

No dolly in truck., otherwise a good day.

Rating:

1.0

The guy does not speak English to comunícate with customers

Rating:

3.0

Just not very professional - gas station -clerk was okay but busy with store customers - took a long time to complete process.

Rating:

1.0

*When I arrived the dealer wasn't there and I had to wait extra time causing my move to be an hour behind. *I was asked to check in a second time after doing it the night before online *When the funds were withdrawn I was double billed and upon calling the dealer I was told its Uhaul's fault - did not take any responsibility for his part *Just overall not pleased with my experience. Will not use that location ever again.

Rating:

1.0

Wear face masks! Don’t forget the one item I ordered!

Rating:

1.0

Took me 25 mins to get my keys and I got charged an extra $65 then what was initially stated.

Rating:

4.0

This location was again NOT my preferred location. I requested drop off at Braddock Heights, which is closer and more convenient. I do not feel like Uhaul made an effort to give me what I wanted as a customer.

Rating:

1.0

Another disappointing u haul rental. This one will be my last. I will carry furniture across country on my back before I rent a U-Haul again.

Rating:

5.0

WE WANTED TO KEEP LONGER BUT CORP WAS KEEP CALLING US TO GO BACK TO RENEW.

Rating:

1.0

This is the worst location to rent a Uhaul from the man working is honestly so unprofessional, I will not recommend this place to anyone worst experience ever ! Uhaul needs to do better in hiring people to represent there company.

Rating:

5.0

Excellent customer service. I will be going back to this location.

Rating:

5.0

I registered online for this location and I was given a different location in Frederick, Md. even when I registered over the phone the agent still made the other address my pick up location. The whole process took about an hour when I was already at the location. I was also charged for furniture pads that I never received.

Rating:

5.0

guy used his cell phone to check me out

Rating:

3.0

Have an another person to attend Uhaul customer.... Waste time for one person to attended gas station, other things and Uhaul... But we resolved

Rating:

1.0

I’ve had the worst possible experience at this pick up location. I paid and checked in online and they kept me there for an HOUR because they were unorganized, unprepared, and unprofessional. They confused my truck, admitted the didnt have the keys for one of the trucks which was BLOCKING a separate truck. The two employees were arguing and blaming each other for a key mix up. And one of the employees also tried to have me pay again for my truck because he confused what was on the computer. I had to point out were it said balance due and i had to explain what HIS COMPUTER said so that i wasnt overcharged. I will never go there again and the only recommendation I have is to train these people properly or fire them or discontinue this location as a pick up for uhaul.

Rating:

5.0

Folic and the staff wete awesome, I rate them a 10!

Rating:

5.0

Too expensive to rent a truck. The sign says 19.97 I ended up paying almost 200 dollars.

Rating:

1.0

I had to run the card for the person who was talking to his friend on the ohone most of the time. I needed this truck for an emergency and he had no idea what he was doing nor did he care to figure it out. Upon return, again I had to do the legwork for the paperwork. This site needs to be trained, if they are even motivated to do anything.

Rating:

1.0

I paid for moving blankets and did not receive them. I did pre-check and it still took 30 minutes to check out. He was using a mobile device for me to confirm things and then I had to do it over again on his laptop. I had to reconfirm things that would easily be seen on my confirmation. It was a horrible experience.

Rating:

1.0

Two different people checked us in and then out, they were both totally confused and almost over charged us $75. After 30 minutes of him trying to figure it out he had us come behind the counter and use his computer. He got interrupted every 3 minutes to sell cigarettes.