Comentarios de los clientes para Fred Foote Inc

Pricing is excellent, service excellent, overall rental experience excellent, THANK YOU

Travis( I think that was his name) was awesome. Very knowlegable and professional.

Make sure all the garbage is out of the truck before it is rented out again. I had to clean out the front of the truck. Last person's agreement and cups and wAter bottles were all over the front end.

N/A

Please accurately note the initial fuel level. I didn't notice until several miles later but the initial fuel level was 3/8 instead of 1/2 full. Normally this wouldn't be a big deal but the truck has a 40 gallon tank, so small differences make a big difference in the number of gallons.

Couldn't print receit

In not paying more than my quote I'm putting a stop payment on my credit card now

Very nice people

Nothing. Everything was perfect.

this was originally where i was supposed to pick up i called wed feb 26 2020 at 1240pm gave my name number and cewdit card information was told to pick up saturday the 29th. left owego at 8am got there around 9 am on sat the 29th which is my moving day and they say they dont have it they rented it 2 days ago they arent sure what happened. so i had to spend the next 2 hrs afrrwr that lovating a new uhaul i called Binghamton locations vestal locations endicott locations owego locations finally around 11 found one in Appalachian so had to drive from waverly to Appalachianto be able to actually even get a uhaul then drive to owego to get our stuff moved. im pissed it was ridiculous and not olay what happened i sshould jot have had to drive all over gods creation and spend 2 hrs finding a new uhaul on moving day when i already reserved one n theycouldnt even call n notify me they rented it out so i didn't waste a trip from owego to Waverly im still waiting for an area manager to call me back about my original experience with the footes location on cayuta ave and its been over 24 hrs still no call back and when i dropped off they had no clue what i needed to do

Have someone call the person when they leave a number

All is well

Offer to, at least, hook up the trailer. I was simply told where the trailer was located.

Have the equipment I reserved weeks earlier available at the location where I reserved it to be -- not a 50 mile drive away in a dingy little gas station. One positive: the guy who helped us pick up the truck and trailer was friendly, knowledgeable and competent. Many thanks to him.

Great service at both locations, at the pick up location, Footes Auto Service in Waverly NY, the owner came back from home to accommodate my change in plans, very much appreciated. Trailer was well made and very convenient cost was very fair. thank you.

Have used this location in the past and will probably use it in the future.

Truck had hay inside from last user

Easiest rental i've ever done. Friendly, helpful, and knowledgable staff. Will definitely use again when I need a trailer.

If possible, don't send a customer from ithaca 1h away, moreover when the customer has made a reservation 2 months in advance for a one-way trip that will already involve 11h of driving. Please have one of your employee bring the truck closer. Or at least offer to compensate for the extra gas or even apologize. I had try to confirm one week in advance that I would have a truck in Ithaca, but your company does not allow that. I even had to contact the headquarters without any apology or solution. You just lost a customer. This was the last time I was using u-haul. Ps the waverly location was well run, they were the only one apologizing and giving us extra miles to make sure we don't run over. So well done for waverly, just overall bad management at u-haul.

A stand Jack on the trailers would be nice instead of having to lift them up place them on the ground.

I reserved 12 moving blankets. They didn't have any. Please remove the $10 charge from my bill

Although it is very convenient, the self serve option for picking up and dropping off equipment is kind of sketchy. I'm worried of being accused of theft when I don't check in and out with a live person.

Never got call day/night prior to rental. Received AM email day of rental with guaranteed unit at Waverly (30 miles from preferred location). Arrived and no truck was ready. After 30 minutes of waiting I called UHaul customer service and waited on hold for over 10 minutes. Waited one hour total for past-due customer to return truck which then needed to be swept clean.

Uhaul has placed the local dealers in a horrible situation. They are forced to do whatever necessary to make up for the total disconnect with uhaul central. Given this last experience it is likely we will NEVER rent from uhaul again. The issue is not with the local branches.

I dropped the truck off right as this location was closing. The gentleman working there graciously stayed several extra minutes and turned the gas pumps back on so that I could fill up the U-haul.

They took care of the mistake made by the az location and even called me about the mistake. Great communication. Thank you

The truck was vary affordable and the best way to move .

The best of the best.

Awesome staff. Quick and easy service

Be sure the equipment reserved is available at time of pickup and if not, follow through on your guarantee.

Truck was not inspected at all while I was present. I specifically re filled the tank to the exact level needed and location still charged me $11 for gas. I should not have been charged for anything. Especially since they were not concerned enough to inspect the vehicle with me and discuss any possible charges

Wasn't impressed with wait time to get Uhaul.

The owner did really know what he was doing & was helpful. The staff answering the phone were not the best & the background noise of the station made it hard to have a conversation. The truck was clean & in good condition, but the station was kept in very poor & unclean condition. The bathrooms were especially dirty.

Flawless

I had to pick-up 20 miles away which was a major inconvenience on moving day.

Great job quick service