Customer did not leave a comment.Christa W.
Customer Reviews for Frasier Ent
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Demetrius S.
Customer did not leave a comment.Rachel M.
Worst experience ever. We were supposed to turn in our uhaul at 4pm but due to closing issues we were not able. Because of this, I tried calling there location to give them a heads up. The number I was given was not there number, it was a sweet lady who had no relation with uhaul. The next day, we went to return the uhaul at 9:30am (because on uhauls website it says they open at 9). Again, we tried calling before coming. The sweet lady picked up again. Finally, we show up and they are not open, do not have a drop box, do not have a phone number listed ANYWHERE to call. We decided to do the online return and we called the next closest uhaul who proceeded to tell me to leave everything in the truck. I was scared to do it with fear I could be held liable if anything happened. So, we waited around a little longer. 20 min later and no one, we decided to leave. The likelihood of us using uhaul again is low.Jordan M.
I found the on line pick up to not be user friendly. Neither of the dollies were in the back of the truck. Very stressful rental. HOWEVER, customer service reps were wonderful and helped us get out of there with our truck.Thomas H.
Customer did not leave a comment.Brianna T.
Answer the phone for customers!!! Called at least three times AND left a voicemail, but never received a callback.Kierra H.
The personnel was not helpful with the checking out the equipment. I had difficulties checking in online when I got to the location and the personnel did not know the process either and was not helpful. The location does not have an office where I could talk to someone in case any problem occurred. It was a barber shop. Please it will be helpful to have a well trained personnel at the location to help facilitate the process.Juliette P.
The experience using UHUAL after hours was a HORRIBLE EXPERIENCE!!!!!! We will never do this again!!! We spent 2 hours checking in and only used the Uhual itself for 1 hour. The wait time for operator's to answer for checking in took 45 minutes to answeR then Another 30 minutes when returning. Very very bad experience and will not use the after service again. Sorry for the bad review. It was not user friendly whatsoever.Walter H.
Customer did not leave a comment.Malcolm F.
Customer did not leave a comment.Caleb C.
Customer did not leave a comment.Gabrielle B.
Have a representative at the location. Went there 3 times and never saw a uhaul representative.Barry G.