Comentarios de los clientes para Franks Place

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Franks Place

Clasificación general:

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Richard S.
Clasificación:

El cliente no dejó un comentario.

John C.
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El cliente no dejó un comentario.

Jay C.
Clasificación:

One of the worst trailers I have received from uhaul. Precious damage to the rear of the trailer. Door was hard to get up and down. The floor was wavy and I did not feel secure walking on it. This was not their last trailer this size, in fact they had multiple on the lot. Uhaul associate did not accompany me out. Trailers were in a field and were extremely hard to move , 6x12. Associate did not perform a safety check of any kind. Associate customer service skills were sub par.

JAMES M.
Clasificación:

At Frank's Place the U-Haul agent was rude and argued with me. He said he was busy and did not have time to make sure our reservation was correct. Truck had 29 old pillows and blankets in it and they were very nasty and smelly. Agent told me to go to the dumpster and clean it out. Truck was very dirty.

Wesley R.
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El cliente no dejó un comentario.

ANGELA W.
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El cliente no dejó un comentario.

LEONARD M.
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Not a thing. It's great as it is.

jerald T.
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Satisfactory as is.

Adam P.
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El cliente no dejó un comentario.

John L.
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El cliente no dejó un comentario.

DAVID T.
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Nothing to improve on. The staff is friendly and helpful. Would highly recommend.

Carol C.
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El cliente no dejó un comentario.

corey S.
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El cliente no dejó un comentario.

Tianeka A.
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Great customer service overall I'll definitely be back any time i need a uhaul

Victoria P.
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El cliente no dejó un comentario.

Shannon M.
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Not use them. He was rude and lied to me regarding the charges.

lillian D.
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Frank's place is absolutely horrible! 1 of the employees there tried cheating money out of my 82 year old grandmother who is on oxygen and my 62 year old deaf mother. Never again will we use them for anything.

Ben S.
Clasificación:

Rented a car dolly at 10:30. Returned it at 4:30 brought my receipt in and told the guy I returned it. I even Mentioned the 20$ late fee, told him that so I wouldn't be charged for not letting them know I brought it back. Yet here I am 20$ poorer cause of this business. Will be paying them a visit soon as they open

Hunter Y.
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El cliente no dejó un comentario.

Roddy B.
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We were really early but they helped us out with a truck--no issues. Thanks.

EVELYN H.
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We have used this location several times & it is fine. The tires on this rental trailer were questionable (looked low & worn) when we picked it up & ultimately, resulted in a blow out on the interstate. Which then turned our 3.5 hour trip into a 7 hour trip during to waiting to get in touch with UHaul & get serviced. The vehicle itself was in working order & clean. We will still use the location for rentals but do a better review prior to leaving the lot.

Charles R.
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Frank's was not where I was scheduled to pickup, they are further from town . The service once I arrived there was fine,

nathaniel W.
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El cliente no dejó un comentario.

Edna M.
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We had no problems and service was great.

Sherri C.
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El cliente no dejó un comentario.

Steven M.
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It took a long time to get checked in and to drop off the truck. Also, the computer misread my photo and wanted to add 600 miles to my mileage charge.

ralph P.
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El cliente no dejó un comentario.

Mary R.
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The guy who helped us was just not good...unwelcoming, unfriendly, off putting, unprofessional

Mark M.
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El cliente no dejó un comentario.

Leota K.
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Everything was great

Denise K.
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El cliente no dejó un comentario.

Merida H.
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Extremely unhappy with Jason; whom i understand is the new ownet. Took locstion in nuscle Shoals phone calls to him to revetse outstanding chg dwith 2nd tequedtover 3 weeks & him telling me hebhadbnevetvtecdvthe p/work about my not using a tow dolly in late June. found Jason short, non responsive and willnot usevtjis location again.

Edna M.
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Would highly recommend Frank's Place for anyone needing a U-haul. Excellent service.

Rheketah B.
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Either he is scamming intentionally or he is not updating his records like a responsible business owner. The gas was listed as more full than it actually was. The miles were listed as lower than it actually was. Ie I would be charged for gas I did not use and miles I never traveled.

LISA B.
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Jason was amazing! Great staff/owners

STEVEN A.
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Emergency response was very poor, waiting on phone for nearly 1 hour to speak to someone. When renting out a truck please make sure to have the uhaul personal do a complete walk thru around vehicle,, I had a bent rim along with a flat tire,, had a walk around inspection was perform I would not have had the problem I experienced... Then make sure the roadside service that you out source to come fix have all his tool and supply to do the job the first time and not come out the next morning because he was a no show and I had to call and wake him up and I was late to get to where I was going... just all around poor service by uhaul I would not recommend your service to anybody till your business can hire the right people to do the job the right way the first time..

Perry L.
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Person working there was not polite.

ELLIS A.
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I needed a trailer to take my Harley motorcycle to dealer and I rented it, returned it same day quick and easy process. Excellent staff.

Mitchell N.
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I was over charged by 4 days and still have not been refunded. The business told me to call “corporate” which I did, and I am still waiting on my refund. It is now a week over due.

Ashley P.
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Make sure the uhaul doors open/close properly. Provide better instructions to the customers & overall better customer service. I had to call to have someone come get the door unstuck after my stuff was loaded inside & the guy knew it was a problem. He said he had the same issue. The truck should not have been released to anyone until fixed. Waited 30 minutes initially to get the truck. Never had to prior at other Uhaul locations. Also, was not shown where the truck was. Always have at prior locations. Then come back to get my car & return the uhaul & the gates are locked. Never was told this when leaving.

Jennifer Y.
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The owner was nice but was not able to access the internet to check me in. The truck maintenance was not up to date. The truck would not go over 45 miles and it took my traveling tone much longer. The movers to help me unload did not show up. This was the worse moving experience I've ever had.

Kathleen H.
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El cliente no dejó un comentario.

DALE W.
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El cliente no dejó un comentario.

Larry J.
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El cliente no dejó un comentario.

CLARENCE C.
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They need to be more people friendly

Angela L.
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Location great personnel great. The trailer I rented is at an age of retirement. Nothing to do with the company Franks Place. Just old equipment.

MIKE E.
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El cliente no dejó un comentario.

Greg C.
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None of the 6x12 enclosed trailers had a tongue jack. Why would you expect a customer to lift a heavy trailer tongue? That's where the brake system is located, which just adds more weight. It's Just a crazy, bad design.

Katherine R.
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Nothing! Great experience!!!

Barbara V.
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We were charged a $20.00 fee for returning truck on Sunday. It was not stated we would be penalized for returning truck early. If this is the case will not use Uhaul again. Spent over 600.00 on this truck.

Emily A.
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El cliente no dejó un comentario.

LIZ Y.
Clasificación:

Need the truck at 8 am...... location has signage saying they open at 8 am..... I was there at 8 am to get truck...... they were not open I called multiple times nobody answered..... someone arrived at 8:30 .... rented me the truck.... he said truck came in late and he had not cleaned it..... he said key were in it..... when I left I realized it was 1/2 full of gas .... filthy inside .... looked like someone had been chewing tobacco and spit on the console..... I returned truck and didn't fill it up ..... but got charge for a full tank of fuel..... I will NEVER US THIS LOCATION AGAIN.... I am a small business and need a truck to deliver displays for events on a regular basis..... I need a dependable location that has truck ready and wants my business and I don't get extra charges when it is dropped off

Ashley N.
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The men that did my rental was rude and was im a hurry to get me gone

Alan B.
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The paperwork showed that the tank was half full when I picked it up but I took a picture and it was at a quarter tank. I feel this is disingenuous

Martha W.
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I was charged 18.00 more for being over my miles but it was you who rescheduled my pickup in bum fuck egypt no where close to where I live. I left the truck a day earlier than required and with more gas than was required yet you still charged me for extra miles. This is not responsible business and I will never use U-Haul again - I am going back to Penske. Screw you and your 18.00 and the changing of "MY" arrangements that "I" wanted.

Erik U.
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El cliente no dejó un comentario.

Carl M.
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bugs on wind shield. Food paper in cab of truck. A box with cups and plates on the floor/

CATHY V.
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El cliente no dejó un comentario.

APRIL B.
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El cliente no dejó un comentario.

Bryan E.
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El cliente no dejó un comentario.

John H.
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Everything was good

Kristan B.
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El cliente no dejó un comentario.

Gary B.
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Clean the vehicle

Shannon K.
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El cliente no dejó un comentario.

Ronald P.
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Called and bitched me out after equipment return

Bill R.
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Tow dollies need certain points lubricated occassionally.

Phillip C.
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No pet hair all over inside, brakes that work well, a truck that doesn't feel like I'm off road for the entire drive from Alabama to Texas, so rough the load I had bounced everywhere and looked as if I had thrown it in versus a planned sort, stack, fit together, windshield wipers were hanging an just barley, went through some intense rain and the wipers didn't help much at all, finally, I parked in my new driveway late in the evening upon arrival only to find a good size puddle of oil that looked like it was from the rear differential.

Amber M.
Clasificación:

El cliente no dejó un comentario.

Niki S.
Clasificación:

I returned the truck and the online check in would not work. I called the customer support and they took care of it. Told me not to worry about it's. Then I get all of these random charges the next day because apparently they didn't take care of it and they doubled my bill. Shitty.

joseph J.
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No Comment, everything was in order. Thanks

Gerald H.
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El cliente no dejó un comentario.

Ronald G.
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Truck was not clean when I picked it up and it had no window washer fluid and all most empty in gas

Joe C.
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I've rented from them several times & so has my son ... can not express how amazing there customer service is .... they go above and. Beyond each times Thanks “franks place “ for your service

jennifer C.
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Excellent customer service!!!

Israel S.
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Franks place is wonderful. Thank you. More explicit directions for dropping off trucks/trailers may be helpful. I called to figure out where to leave the trailer and Frank was incredibly kind and courteous.

MIKE E.
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El cliente no dejó un comentario.

Jack M.
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Great people to deal with.

Jon U.
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Best UHAUL place anywhere in the US. Excellent service. No BS. 5 Starts for sure.

Michael S.
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El cliente no dejó un comentario.

Rick M.
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El cliente no dejó un comentario.

Edward T.
Clasificación:

You need to quit cheating people out of money we were charged $37.00 more than we should have been we didn't go as many miles as they said but we had no proof because we didn't know we had to take a picture of the odometer. But that's ok we will never use U-Haul again!!!!!!

Joe G.
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Finally at Franks we had help with our return but after several places and being told go here or there making our mileage higher Pick up location in Pell City Alabama was horrible and showed us nothing on auto transport

Fred M.
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Nothing. The whole process was seamless and efficient. The staff was friendly and helpful. 10/10 would use this location again!0

ETHAN B.
Clasificación:

Mobile pickup and return is nearly impossible to use, constant crashes

Glenn A.
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El cliente no dejó un comentario.

David W.
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El cliente no dejó un comentario.

Randolph F.
Clasificación:

El cliente no dejó un comentario.

Todd P.
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El cliente no dejó un comentario.

Gerald H.
Clasificación:

El cliente no dejó un comentario.

David D.
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El cliente no dejó un comentario.

TERRY B.
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El cliente no dejó un comentario.

Warren R.
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El cliente no dejó un comentario.

Jarred H.
Clasificación:

El cliente no dejó un comentario.

David B.
Clasificación:

El cliente no dejó un comentario.

Johnny H.
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El cliente no dejó un comentario.

David P.
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Great experience best U-Haul service in that town

ROBERT L.
Clasificación:

El cliente no dejó un comentario.

Bruce D.
Clasificación:

Calling the corp office/reservations line is terrible..Long wait, get put on hold, the person never comes back on phone. So you start all over again. The app kicks you off repeatedly or if it goes thru it disappears off you site page. So your not sure where it went.

Alfred Anthony G.
Clasificación:

El cliente no dejó un comentario.

Keith S.
Clasificación:

El cliente no dejó un comentario.

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