Comentarios del cliente para Franks Place

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Franks Place

Grado total:

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kenneth W. en

Grado:

El cliente no dejó un comentario.

Micheal M. en

Grado:

El cliente no dejó un comentario.

Angela C. en

Grado:

The pickup experience was uneventful, the owner and staff were pleasant.

Richard B. en

Grado:

I am 75 years old I have rented trucks all my life this was the worst truck and experience of renting I have ever encountered if I ever have to rent again I will do everything in my power to try to go somewhere different ( the truck was junk )

Rebecca S. en

Grado:

El cliente no dejó un comentario.

JIM T. en

Grado:

Place was closed, had to go down street and drive thru field to leave truck. Charged me extra day. Called them and was told the truck should have been there 9/1 815am 3 days!

Doris P. en

Grado:

El cliente no dejó un comentario.

Wendy B. en

Grado:

Very pleased. The staff was awesome! Two gentleman assisted me, and both were extremely helpful.

john C. en

Grado:

El cliente no dejó un comentario.

Whitley H. en

Grado:

El cliente no dejó un comentario.

Teresa P. en

Grado:

My experience was the most professional, friendly, and helpful I've had with a company in years. I cannot express how much Frank's in Gulf Shores went out of their way to accommodate my needs.

CHRIS G. en

Grado:

Excellent location and friendly service.

Rob W. en

Grado:

El cliente no dejó un comentario.

Cady M. en

Grado:

El cliente no dejó un comentario.

Dawn J. en

Grado:

The gentlemen were very nice and knowledgeable they did what was needed and got me on the road and back to my family as fast as they could.

Mitchell C. en

Grado:

El cliente no dejó un comentario.

JUDY R. en

Grado:

Tried to return trailer after hours gate was locked with no signs to which way to take it. Next morning I took it in and explained to man at desk ( waiting on another customer) that I tried last nite. He said we could have drove around somewhere but I told him again gate was locked and no signs. he told me I could just pull it around the building and unhook it. I informed him I couldn't back it up. he never asked me if I needed any help. I pulled around back and undid chains but unable to take trailer off hitch. walked back to office, another man (customer)spoke and asked me if I needed help. I explained I was unable to separate truck and trailer and he walked back and done it. Went in office and more customers in building now waiting besides the first one. When a second employee went out side I followed and asked him if I needed to do anything else and he said no unless I needed receipt. I said no and left. Where as they were friendly they were not acknowledging their customers needs. Also if you can't get in one drop off area make it where you can use another one please.

David A. en

Grado:

Help with spotting and hooking up... I am 72 and it's hot.

Bob T. en

Grado:

El cliente no dejó un comentario.

Mike K. en

Grado:

Friendly service and easy process. Highly recommend

GORDON H. en

Grado:

Great service

K. Kirby K. en

Grado:

El cliente no dejó un comentario.

Bernard Gloria B. en

Grado:

El cliente no dejó un comentario.

Jesse W. en

Grado:

You guys are the best and will always have our rental business

Bob W. en

Grado:

It would possibly help if pick up was at 7am rather than at 8am. U Haul helped make a tough job much easier with less stress Thank you.

Sal C. en

Grado:

I couldn’t figure out how to return the vehicle after hours because of a lack of signage. I eventually found a way through a field in the back off the next street. By this time I had burned quite a bit of gas when I dropped it off. Then this company tried to charge me $125 cleaning fee! I can only assume because I was low on gas as he sent me a threatening email to return and add gas but said nothing about the state of cleanliness. I was on my way to vacation further down the gulf Coast with my family and unable to return. The hour plus it took to get my vehicle had already set me way behind schedule.

Mike D. en

Grado:

Excellent customer service. They went above and beyond to make this rental experience smooth and easy to handle. Thank you! I will rent again from Frank’s Place before going anywhere else.

Carole S. en

Grado:

Hard to get trucks in this location.

stephen M. en

Grado:

Fantastic place to do business with!!!!

george S. en

Grado:

El cliente no dejó un comentario.