Customer Reviews for Franks Automotive and Towing
(U-Haul Neighborhood Dealer)

240 reviews

132 Old 41 Hwy   Barnesville, GA 30204
(Near bypass close to chevron called hotspot)

(770) 358-3926

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(770) 358-3926

132 Old 41 Hwy
Barnesville, GA 30204
(Near bypass close to chevron called hotspot)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Jimmy Encinas 
Rating:
5.0

Customer did not leave a comment.

Donald Cowart 
Rating:
5.0

Customer did not leave a comment.

Thomas Wellner 
Rating:
5.0

Great customer service. Very Friendly and knowledgeable. Will certainly use this location for all our Uhaul needs.

RACHEL RIDINGS 
Rating:
4.0

Customer did not leave a comment.

Albert Middleton 
Rating:
4.0

Customer did not leave a comment.

Jim Vaughan 
Rating:
2.0

Drop off was easy and uneventful. The man I talked to on the phone was friendly and I recieved my reciept in a timely manner via email.

TOBY OWENS 
Rating:
5.0

Customer did not leave a comment.

Anita Walker 
Rating:
5.0

Customer did not leave a comment.

Gary Ferguson 
Rating:
5.0

Any help you needed from them, they did it and it was much appreciated,

Lois Hickox 
Rating:
5.0

Customer did not leave a comment.

Christy Bishop 
Rating:
5.0

Always quick and easy!

Kevin Rigg 
Rating:
5.0

Customer did not leave a comment.

Nancy Thrash 
Rating:
5.0

Customer did not leave a comment.

TRAVIS HOLLOWAY 
Rating:
5.0

Lady who helped me was great. Very knowledgeable and friendly. Will definitely use this location again for all my rentals.

RACHEL RIDINGS 
Rating:
3.0

More space for pickup and drop off

Michael Blalock 
Rating:
5.0

Customer did not leave a comment.

Chiquita Virden 
Rating:
3.0

I received the vehicle with low air in the rear outer driver's side tire. Called them back and they said: contact U-Haul,com/Help which is what I did and the Team came to my house and and replaced the tire twice.

Michael Sampler 
Rating:
5.0

Very friendly staff and helpful and understanding

William Chandolph 
Rating:
3.0

Fast check out people were very friendly

Fredie Wright 
Rating:
5.0

Ms. Rachael greeted while entering through the door with the most beautiful smile. She was professional, kind and proficient. She knew what she was doing and took the stress out of moving. Check in was smooth as I was pressing for time. Thank you Ms. Rachael for taking care of my uhaul need during the most stressful time. You were super sweet and very concerned about taking care of my family and you did.. Carlette from Alaska

Carlette Hoffman-Ratcliff 
Rating:
5.0

Customer did not leave a comment.

Tom Kerlin 
Rating:
5.0

Nothing

Jim Schmidt 
Rating:
5.0

Nothing- Rachel was excellent to work with.

Chris Dobson 
Rating:
5.0

Customer did not leave a comment.

Gilberto HURTARTE 
Rating:
5.0

Equipment was clean but slightly greasy inside

Stacie Shirley 
Rating:
3.0

Truck was very old

Tim Fletcher 
Rating:
4.0

The condition of the truck was pretty awful. Dog hair all over inside, smelled like a dead mouse inside of the truck -sickening smell for a 10 hour drive. However, the customer service of the rental location was great. Uhaul's website seemed to be down when I was picking up the truck on a Saturday morning and the Uhaul customer service phone number had over an hour wait time so the owner of the autobody shop came in and manually completed the pickup information so I wouldn't waste all my time waiting on Uhaul to fix the bug on the website. Uhaul should have a contingency plan for that - emergency customer service phone reps as soon as you know the website is broken, especially on a Saturday when nobody is around to help.

Bridget Baldwin 
Rating:
5.0

We went directly to Frank’s automotive site to rent the truck & they were so accommodating & helpful. Will definitely recommend them to others & will use if & when I need another Uhaul.

francis english 
Rating:
5.0

This was a great experience. We really appreciate the very friendly and helpful attendant. We had a couple problems and she got them fixed.

WILLIAM HEWES 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER FREEMAN 
Rating:
3.0

The truck had blankets in the back we didn't request and when we moved them they were full of roaches

Mark Hoffman 
Rating:
5.0

Customer did not leave a comment.

Kenric Moore 
Rating:
5.0

Customer did not leave a comment.

Tracy DotsonRobinson 
Rating:
4.0

Customer did not leave a comment.

norma greenwood 
Rating:
3.0

Couldn’t really talk to a live person due to location being closed, there wasn’t a contact number to call outside the1- 800 number, I had trouble finding this location (they have two) .. what I thought would be simple and quick .. turned out to be 40 minutes long .

Tammy Johnson 
Rating:
2.0

Customer did not leave a comment.

Frances Forsyth 
Rating:
5.0

Great people

JOHN ROBERTS 
Rating:
5.0

Great people and very helpful with all our needs

JOHN ROBERTS 
Rating:
5.0

Customer did not leave a comment.

Steven Garvey 
Rating:
3.0

Your website was a total disaster while trying to pick up the truck. Location was fine

Steve HAYGOOD 
Rating:
5.0

Customer did not leave a comment.

Jacob Wilson 
Rating:
5.0

Customer did not leave a comment.

LACEY ZICAFOOSE 
Rating:
5.0

Its not the rental places fault. They were very easy to work with but uhaul should consider replacing the car hauler the jack on the trailer broke on me during use

JONATHAN ALLEN 
Rating:
5.0

Customer did not leave a comment.

Allan Muise 
Rating:
2.0

Customer did not leave a comment.

STEVEN SORROWS 
Rating:
4.0

Have better communication where the “ball isn’t dropped” and where there is not a four hour delay for the customer. Maybe be a little more apologetic and compensate with the truck rental fee as I didn’t even have the truck for 24 hours because of the delay.

Susan Lewis 
Rating:
3.0

The way U-Haul handled this rental was criminal. I reserved the truck that I would pick up 5 minutes from my home several days early. Then 30 minutes before I was to pick up the truck, I received a call telling me that I had to pick up truck 40 miles and a hour away. It took me almost 2 hours to get truck and get back. This is why the loaders had to wait over an hour for me. Then when I turned the truck in, the charge was 50.00 more than the price I received when I reserved the truck online. Your entire system is a bait and switch. I did not pick up of turn in the truck in the location I was given on line. I am very dissatisfied!

EDWARD ENTREKIN 
Rating:
5.0

Friendly and knowledgeable. Will definitely rent from them in the future.

RACHEL RIDINGS 
Rating:
5.0

Very well versed to getting their job done and correctly the first time

CALVIN THURMAN 
Rating:
5.0

Had to change equipment due to the size of the gate and was able to switch to a different type of equipment easily and was able to complete the job without issue. Thanks

RODNEY RAMSEY 
Rating:
1.0

Customer did not leave a comment.

Emily Davis 
Rating:
4.0

Customer did not leave a comment.

dinesha robinson 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER DEE 
Rating:
1.0

My experience was horrible, no one checked identification, no one was there at the location to walk me through the process and where to find the key. I called multiple times and whoever answered the phone had no clue what was going on or how to help me in any way. They called two days later and asked if I ever picked the truck up... Thank God I'm an honest person. Now I have four pending charges on my credit card. This whole experience was a disaster Ill never rent another uhaul.

Michael Bestill 
Rating:
3.0

The truck wasn't cleaned and the key to the truck wasn't secured in wordlock as directed.

Christopher Schimke 
Rating:
4.0

Customer did not leave a comment.

Tyler Butler 
Rating:
2.0

You need to change location that Frank’s automotive is nothing but one big mud hole and you also should include the truck number in the email you send so the customer don’t have to call you and make sure

Sylvia Willbanks 
Rating:
5.0

Everything was great!

William Lamothe 
Rating:
2.0

Do not give them a dirty truck to clean. I had to clean the truck myself and uhaul refused to reemburse me

Kara Jobson-Myrie 
Rating:
5.0

Customer did not leave a comment.

TAMMY ANDERSON 
Rating:
5.0

Customer did not leave a comment.

Cristopher Rogers 
Rating:
5.0

Very friendly staff,

CRAIG WILLIS 
Rating:
5.0

Customer did not leave a comment.

BRENDA PRATHER 
Rating:
5.0

Talk about WOW. There was an issue with the truck at 10.30 PM (I was picking up the truck via the app) and the owner of the business came in the pouring rain to help me get going! WOW - I thought service like that died in the 1970's. I hope this owner gets this Thank You and knows I am very appreciative !!!

William Hewes 
Rating:
5.0

Customer did not leave a comment.

James Bowie 
Rating:
5.0

The lady who provided my service was extremely helpful and went out of her way to provide rental information / details.

SPARTA CAGLE 
Rating:
5.0

We were in a bind and Rachel got us exactly what we needed within the hour! She was so helpful and kind, and I even got to meet the owner and he was great too. thanks to everyone at this location, we highly recommend!

JANA MERMAN 
Rating:
5.0

Customer did not leave a comment.

Antonio Cauthen 
Rating:
5.0

Customer did not leave a comment.

WILBUR ROSS 
Rating:
5.0

.

BRIDGETT STEWART 
Rating:
5.0

The woman who did our rental was so pleasant. From speaking to her on the phone, to completing the paperwork all efficient and courteous. Drop off was a little scary as we were approached by a white pickup with several men asking us what we were doing and if we were lost, almost accusatory. They didn’t identify themselves, but later discovered they worked there and were just patrolling the place. Still a little uncomfortable.

Tom Canning 
Rating:
5.0

Customer did not leave a comment.

susan hester 
Rating:
3.0

Customer service.

Sean Hahn 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY lewis 
Rating:
4.0

Customer did not leave a comment.

micheal salzman 
Rating:
5.0

Customer did not leave a comment.

PAMELA OGLEVIE 
Rating:
3.0

Fast service,friendly.helpful service service rep.

doug ploe 
Rating:
5.0

Customer did not leave a comment.

Shawanda Walker 
Rating:
5.0

Franks Automotive was so helpful as well as U-Haul. Definitely would recommend using them at this location over anywhere!!

Katie Bush 
Rating:
4.0

Customer did not leave a comment.

donfelle cunningham 
Rating:
3.0

When I left with truck there was half of a tank of gas. I noticed that firm that they gave me read 5/8 of a tank. I thought oh well not that big of a deal, could just be angle truck was parked. I drive 110 miles, out put 10 gallons of gas in it at a gas station 1/4 mile down the road, which filled it to half of a tank. I was emailed the receipt and an additional $20 was charged for 4 gallons of gas. Just felt like fuel gauge was inaccurate. I have never rented a u haul so this was a new experience for me.

MARIE PRUETT 
Rating:
4.0

Customer did not leave a comment.

Robert Barthelemy 
Rating:
1.0

The location the trucks are stored in is a trap to get the truck stuck so you have to pay them to tow it out. The unit I rented was dirty, had bad breaks, no power steering, and the mialage was not tracked properly. I only drove 27 miles but I was charged for 74.

James Bowman 
Rating:
5.0

NOTHING ELSE! EVERYTHING WAS GREAT WITH NO DELAYS AND A VERY SMOOTH TRANSACTION! KEEP UP THE GOOD WORK!

NORMAN SAHLBOM 
Rating:
2.0

Location was not open with no clear advisement on when they would be back. Did not appear they were going to be back open as the keys were left under the seat. They only reason I did not give a one-star rating is they did at least leave the key under the seat, but it made the check-in process much more problematic to do using the phone app. Had tons of problems with the phone app.

David Briscoe 
Rating:
5.0

Customer did not leave a comment.

Marissa Johnson 
Rating:
5.0

Frank’s was outstanding. However, we were scheduled at a different site first that site was horrible the trailer was in disrepair. When I left there I called uhaul and was transferred to three different people who were extremely rude as to why I was calling and as if it was my fault the trailer was in such bad shape. Overall the expierence with Frank's was outstanding very professional I will rent directly from franks in the future. My experience with uhaul corporate on the the phone was horrific.

Tim Johns 
Rating:
3.0

Customer did not leave a comment.

GEORGE GARRISON 
Rating:
5.0

Customer did not leave a comment.

tracy caldwell 
Rating:
5.0

Customer did not leave a comment.

BRANDON YARBROUGH 
Rating:
5.0

Customer did not leave a comment.

MEAGAN DEVANE 
Rating:
3.0

Customer did not leave a comment.

BOBBY FURLOW 
Rating:
4.0

Kind of off the beaten path but the staff was friendly and eager to help both times I’ve dealt with them. And after being sent to three other places that were closed, Frank’s was a welcome change.

Antonio Redding 
Rating:
4.0

GPS doesn't ping correctly at this location but the customer service at 7065693372 were more than polite and helpful in getting me on the road. Overall great experience.

RICHARD WILSON 
Rating:
5.0

Customer did not leave a comment.

Thomas Delano 
Rating:
5.0

Great customer service.

STEPHANE SANCHEZ 
Rating:
4.0

Customer did not leave a comment.

Jamacia Scott 
Rating:
4.0

Customer did not leave a comment.

steve sheriff 
Rating:
5.0

Rachel was super nice and helpful

BECKY MARTIN 
No reviews have been submitted for this location.

Additional Services at this Location

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