Customer Reviews for Franklin's Country Store & Storage
(U-Haul Neighborhood Dealer)

145 reviews

50 Lake Shore Dr   Cropwell, AL 35054

(205) 338-6614

Office Hours

  • Mon-Wed: 9:30 am–5 pm
  • Thur: Closed
  • Fri-Sat: 9:30 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(205) 338-6614

50 Lake Shore Dr
Cropwell, AL 35054

Services at this Location:

Office Hours

  • Mon-Wed: 9:30 am–5 pm
  • Thur: Closed
  • Fri-Sat: 9:30 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

You got it already. Clean truck,very pleased with my service, the store manager is always willing to please, just very kind, and this is where I will do business from now on. Thanks

Cassandra Williamson 
Rating:
5.0

Thank you so much😘

Britney Caldwell 
Rating:
5.0

Customer did not leave a comment.

Rhonda Johnson 
Rating:
3.0

Call number provided for U-Haul drop location, was informed that it could be dropped at any location since the previous location wasn’t available. Was later charged for location drop off not being the correct one

Aaron Ramsey 
Rating:
1.0

Because they charged $110 for being dropped off at their location which is where I said it was gonna be dropped off at and that’s not right I need a refund of my $110 that they charged me

Kathy Barker 
Rating:
1.0

I was charged 20 bucks for a person to check me out. Place closed when I got there in the middle of the day. Plus somehow i was routed past 4 other drop off locations closer to me.

jack womack 
Rating:
4.0

Customer did not leave a comment.

Caitlyn Dorning 
Rating:
5.0

Customer did not leave a comment.

Larry Slocumb 
Rating:
5.0

Customer did not leave a comment.

Wendy Griggs 
Rating:
5.0

Customer did not leave a comment.

Robert Ray 
Rating:
3.0

There was an issue that came up at rental that I think U-Haul can improve with. The Center's system was not able to quickly and easily display where the proposed drop off point was located, how far it was and how long it would take. The system gave an alternative drop off location and gave credit for it, which is great; but we couldn't determine if it was worth it. The center said we'd have to do all the research. The system should permit this to be a 'no brainer' decision. Because of this, it took almost a half-hour longer to check out the vehicle. Other than this issue, everything was great throughout the process.

Alfredo Guido 
Rating:
3.0

Have more smaller trucks available...I had to drive to the next town to because the 10 ft. Truck was only available there...I really wanted the cargo van or the smaller truck...and they are never available when I need one

Beverly Smith 
Rating:
5.0

Dealer was great, had the trailer pulled up front for me,he made sure all lights were working properly be I left and explained the insurance and return process, highly recommend this location.

Brad Kemp 
Rating:
5.0

Customer did not leave a comment.

Brian Dickey 
Rating:
4.0

Great parking lot to maneuver vehicles

Sean Ahonen 
Rating:
5.0

Customer did not leave a comment.

Sandra Melancon 
Rating:
2.0

I dropped my truck off on Wednesday after closing and forgot to take the pad lock off because I was exhausted. I did not hear from this location until mid morning Friday AFTER I had left to work 45 mins away. I was charged for a day in which the truck could not even be rented to someone else. 10/10 do not recommend.

Angela Hale 
Rating:
5.0

When I went to get my change today they weren't open, the sign that has the hours of the store indicated they were open 9-5.

Patricia Lee 
Rating:
5.0

Customer did not leave a comment.

Kenneth Isbell 
Rating:
1.0

Way too many hidden fees!

Melvin Reeves 
Rating:
5.0

Customer did not leave a comment.

Wendy Loar 
Rating:
5.0

Customer did not leave a comment.

TRENT RICHARDSON 
Rating:
5.0

Great place, would highly recommend!

Gerri Worley 
Rating:
5.0

Customer did not leave a comment.

John Gilbert 
Rating:
4.0

Customer did not leave a comment.

ROBERT VOLL 
Rating:
5.0

Perfect…no problem..will rent again soon.

Kevin Darden 
Rating:
5.0

Customer did not leave a comment.

Edward baldwin 
Rating:
3.0

Owner was great to deal with and help me figure out exactly what I needed. Would recommend

Tracy Critchett 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HANSFORD 
Rating:
3.0

The truck was worn out! The transmission would never change out of low gear. I went about 35 miles and used a 1/4 of a tank of gas. The location I rented from was really nice people.

Terry Woods 
Rating:
4.0

Franklin’s was a great helping with the reservations

Steve Weeks 
Rating:
2.0

Customer did not leave a comment.

Michelle Fountain 
Rating:
5.0

Customer did not leave a comment.

Mark Hildebrant 
Rating:
5.0

Great customer service!

bart smith 
Rating:
5.0

Customer did not leave a comment.

Henry DeGroof 
Rating:
5.0

Everything I needed for secure and dry storage. Pleasure to do business with.

wayne booth  |  Overall Experience 
Rating:
2.0

Better customer service

Kenneth Rich 
Rating:
5.0

Excellent customer service! Won’t hesitate to use them again if needed.

James Profetto 
Rating:
5.0

Customer did not leave a comment.

Eboni Decree 
Rating:
5.0

They were very helpful finding the perfect size vehicle for me and great location to pick it upand drop off. Thanks so much!

Lee Austin 
Rating:
4.0

Continue doing what you are doing. Was a pleasure doing business with you.

Justin Hopper 
Rating:
4.0

Super nice and clean Great service

ANDREW EDWARDS 
Rating:
4.0

Customer did not leave a comment.

John Wamsley 
Rating:
5.0

Customer did not leave a comment.

Kim Johnson 
Rating:
3.0

Customer did not leave a comment.

Sacora Black 
Rating:
5.0

Customer did not leave a comment.

Johnny Jackson 
Rating:
5.0

Customer did not leave a comment.

Kathleen Davis 
Rating:
5.0

Make sure the equipment works. Could not lower the door. Also parking brake on passenger side did not work.

Karen Scally 
Rating:
5.0

Very friendly and accommodating. Nice business

Barry Cordes 
Rating:
4.0

Customer did not leave a comment.

Karen Scally 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BRAYMAN 
Rating:
3.0

Customer did not leave a comment.

cindy west 
Rating:
5.0

Customer did not leave a comment.

Robert Johnson 
Rating:
5.0

Customer did not leave a comment.

Larry Harkins 
Rating:
3.0

Location was very close to my destination..

Noel Paschal 
Rating:
5.0

Customer did not leave a comment.

Danny Norman 
Rating:
2.0

At the very last minute i was told to go pick up at an inconvenient location. So it cost me. I was unhappy.

larisha sims 
Rating:
5.0

Customer did not leave a comment.

Zach Simpkins 
Rating:
4.0

Make more locations available. I had to travel a good distance to pick the vehicle up.

Donna Aderholt 
Rating:
5.0

Customer did not leave a comment.

Ken Powers 
Rating:
5.0

Awesome Location

Arthur Moler 
Rating:
5.0

Owner was very helpful. Their location is spotless He backed up, parked, and detached the trailer for me. He was also kind enough to supply a broom and mop allowing us to avoid a cleaning fee…. filling and emptying the mop bucket for me.

Mark Fulwood 
Rating:
5.0

Pick up was quick and easy

James Kincaid 
Rating:
5.0

Customer did not leave a comment.

THOMAS LAMB 
Rating:
5.0

Customer did not leave a comment.

JEROME WILLIAMS 
Rating:
5.0

Great place to rent from the owners are the best. It was hassle free and a easy process.

Monti Davis 
Rating:
5.0

Could not possibly improve. Could not have asked for friendlier, more helpful service than I got from Ron Franklin. Customer service is alive and well at Franklin's Country Store & Storage.

Johnny Stanley 
Rating:
5.0

Very helpful and quick process.

KIM JOHNSON 
Rating:
5.0

Customer did not leave a comment.

DANIEL NORMAN 
Rating:
1.0

U-Haul must tell you that you can’t do mobile check in. I filled out the form, took photos and left. The place I got it from made me return to fill out contract manually. If it wasn’t for U-Haul being the only game in town I would not rent from their arrogance.

Braxton Vincent 
Rating:
5.0

Customer did not leave a comment.

Catherine Lomax 
Rating:
5.0

Extremely personable people. Very helpful.

John Ogden 
Rating:
5.0

Very nice people, good place to do business

DENNIS MILLIKAN 
Rating:
5.0

Customer did not leave a comment.

HENRY HALL 
Rating:
5.0

Very nice and friendly. Will definitely use Franklin's Country Store again for my U-Haul needs!

Keith Peace 
Rating:
5.0

This was a super easy place to pick up and drop off. The owner was very nice and responded in a timely fashion. Will use again!!

JOANNA DARDEN 
Rating:
1.0

They don’t know how to answer a phone

Charles Howell 
Rating:
5.0

Customer did not leave a comment.

RICHARD CAMARA 
Rating:
5.0

Customer did not leave a comment.

PATRICK BREEN 
Rating:
3.0

Customer did not leave a comment.

Cody Dunaway 
Rating:
5.0

The manager was very nice.

ANGELA HENDERSON 
Rating:
4.0

They seemed to be new to rental software.

KENNETH GRABEN 
Rating:
5.0

Customer did not leave a comment.

JOSEPH JADWICK 
Rating:
5.0

Customer did not leave a comment.

DARREN HANSEN 
Rating:
4.0

Customer did not leave a comment.

STEPHANEE BRANTLEY 
Rating:
5.0

They are friendly people here.

STEVEN BROWN 
Rating:
5.0

Great experience.

PAUL THAMES 
Rating:
5.0

The manager was very courteous and friendly. The location was very nice.

AMY JONES 
Rating:
5.0

Customer did not leave a comment.

Steven Patrick 
Rating:
5.0

Excellent service. Very professional.

Mark Turner 
Rating:
5.0

Ron was awesome! So thankful for the courtesy call in advance of our arrival letting us know where we should return equipment. Very helpful since we didn’t know the area.

Dayna Patrick 
Rating:
5.0

Customer did not leave a comment.

Veronica Garcia-Briviescas 
Rating:
5.0

Customer did not leave a comment.

LEE ROBINSON 
Rating:
5.0

Customer did not leave a comment.

Kenneth Dewberry 
Rating:
5.0

Very friendly and professional

Sherry Sherrard 
Rating:
4.0

Decreasing the waiting time will be a 5 star move.

ALPHONSA HARRIS 
Rating:
5.0

Customer did not leave a comment.

Andrew Tolbert 
Rating:
5.0

The owner was very helpful and I was in and out in less than 10 minutes. The place was very clean and well kept. Would recommend highly!

Brian Miller 
Rating:
5.0

Customer did not leave a comment.

DERRON CLOUD 
Rating:
5.0

Customer did not leave a comment.

Stanley Pinkston 
Rating:
3.0

The pickup website was a joke. After 40 minutes of attempted pickup we gave up. Luckily the owner was there and he processed it for us. It also took another 30 min to attempt dropoff and finally had to call customer service to drop it off. Also the odometer was way off. Using my phones gps and my fitbit watch i tracked the miles I traveled. What should have been a 43 mile trip turned into a 65 mile according to your truck.

Charles Baldwin 
No reviews have been submitted for this location.

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