Everything was excellent, staff was very helpful and friendly. Process for renting a truck was very easy! Would recommend them over any regular U-haul place.
Jennifer B
Customer Reviews for Franklin Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged for 2 days, I still have not been refunded for this. We returned it before the correct time as well.
Ryan VThey need to learn how to attach a trailer to the U-Haul truck
Curtis BVery nice gentleman and yes I'm getting a storage unit in the future from here
Tammalyn OLocation drop off was very professional and clean. Also very helpful with organizing drop off.
Sonia HAwesome customer service and experience. Online check in was very easy.
Adrian Mthought the total amount wouldn't change (less) if i didnt go over the max miles traveled.
Zakery AAmazing service at this location. Thank you!
Fernando TGuy was really friendly and helpful
Jeffery FGreat location! This was my first time doing a moving process on my own and they made the process very smooth and easy! 10 stars :)
Danyelle SStaff were cordial and professional. The experience was effortless!
Jean-Pierre LCustomer service was excellent!
vanessa kVery easy process no problems. Great customer service
Terrie VThe gentleman at the front desk was really helpful, and it is also convenient that you can text to ask questions.
Corina G | ReservationThe mothers attic area on the 20 ft truck I rented leaked. It rained during my trip, but nothing too hard. It was sustained rain for about an hour. The truck should not leak
Matthew LEverything is great thanks
OLGA CExcellent customer service!
Ricardo BN/A
Renato JThe agent that worked there was very professional
MICHAEL PVery satisfied.👍
ERNESTO S