Customer Reviews for Franklin Auto Care
(U-Haul Neighborhood Dealer)

964 reviews

172 Franklin Trnpk   Waldwick, NJ 07463
(Located inside Citgo Station at 172 Franklin Trpke, Next to Restaurant "L")

(201) 251-8699

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat-Sun: 7 am–10 am

Services at this Location:

Contact Us

(201) 251-8699

172 Franklin Trnpk
Waldwick, NJ 07463
(Located inside Citgo Station at 172 Franklin Trpke, Next to Restaurant "L")

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat-Sun: 7 am–10 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

My reservation was not available when I went to pick it up. However, an agent helped me although I had to take a smaller van instead of a truck. I believe, in accordance with your offer, I should be receiving a $50 credit for not having the vehicle I reserved. Please advise, as I rent a lot from Uhaul and have another one planned for tomorrow.

joann ventor 
Rating:
5.0

Customer did not leave a comment.

Christina Romano 
Rating:
5.0

Customer did not leave a comment.

Wayne Hansen 
Rating:
5.0

everything went smoothly

Allan Rabold 
Rating:
5.0

Nothing. The experience renting from Franklin auto care is always exceptional!

Cristyn Madley 
Rating:
5.0

Super easy process. The owner, Mr Meyer, is so friendly and helpful. Thanks!

Gregory Kasparian 
Rating:
5.0

It was a pleasure dealing with Ken at Franklin Auto Care. He couldn’t have been nicer. I was kind of surprised how the truck seemed to struggle on small inclines on the highway. Also the gas mileage seemed poor - (I only drove 61 miles and it took more than 10 gallons to refill). One other thing I noticed was that the rear lift door would drip rusty water from the hinges onto the cargo when it was opened. Unfortunately I didn’t notice until after I noticed the rust stain on my light colored couch. Just something to beware of if it is raining on your moving day

John Balletta 
Rating:
5.0

Very nice and helpful

Robert Sutton 
Rating:
5.0

Love renting here - always professional and polite!

nicole serse 
Rating:
5.0

Customer did not leave a comment.

Michael Rienzo 
Rating:
5.0

Excellent Customer Service! Convenient Location, Clean and Friendly service. Would rent again from here and will recommend it.

Anthony Maggio 
Rating:
5.0

Customer did not leave a comment.

Isaac Osbun 
Rating:
5.0

Excellent service as always, a pleasure to rent from!

Daniel Glicksman 
Rating:
5.0

The owner/manager of this gas station is a Saint. Such a nice man. Super friendly and knowledgeable. Thank you.

Matthew DeRise 
Rating:
5.0

Customer did not leave a comment.

David Gettleman 
Rating:
5.0

Great people to work with.

mark keane 
Rating:
5.0

This location was a million times better than the one in Glen Rock - the guy was super nice, the truck was ready and so was the equipment. This one was easy to pick up and drop off as well!

Scott Fisher 
Rating:
5.0

Greetings -- I never received the receipt for this rental, which I urgently need to submit for payment! Please send. Thank you.

Suzanne Klebe 
Rating:
5.0

The inside was recently painted. One section by the front was still tacky and we had to be careful unloading

Dennis O'Keeffe 
Rating:
5.0

Everything went smoothly.

Mahasen Senanayake 
Rating:
5.0

Great experience

Christopher Kelly 
Rating:
5.0

Customer did not leave a comment.

Keith Reiser 
Rating:
5.0

Make opting out of the CDW more clear. I was charged for it despite trying not to select it

John Mion 
Rating:
3.0

I ordered moving blankets which they forgot and I needed to return the next morning to pick them up. This added miles and time without any credit provided

Leo Stephen Hill 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS TROAST 
Rating:
5.0

I’ve been to many rental locations and this one is by far the best. I’ll often go out of my way to go here over other locations because I know it’s gonna be fast efficient problem free. These guys are great I would highly recommend..

Guy Prandstatter 
Rating:
5.0

Excellent experience…. Very friendly and helpful.

James Paul 
Rating:
5.0

Both windows wasn't open at all

Lukasz Brzostowski 
Rating:
5.0

Great service! They were very nice, made picking up the truck easy and even had it warming up for me when I arrived. Will definitely use them again.

John Carnes 
Rating:
5.0

All was good

Richard Santucci 
Rating:
3.0

Didn’t want to be rude with a “no” response, but could not answer “yes”

Paul Gneco 
Rating:
5.0

Customer did not leave a comment.

stan kowal 
Rating:
5.0

Very kind, polite and the truck was great.

Marie Rotonda 
Rating:
5.0

Great service and professional

frank finizia 
Rating:
5.0

Great service. Truck was ready to go, with heat on, after paperwork signed.

Joseph Mackey 
Rating:
4.0

Could have been a little clearer on the ball size for towing.

Brian Evans 
Rating:
5.0

Very good thank you best

Gil Nayo 
Rating:
5.0

Customer did not leave a comment.

Kathleen Boswell 
Rating:
5.0

Customer did not leave a comment.

Donald Dickson 
Rating:
5.0

Customer did not leave a comment.

Andre Del Re 
Rating:
5.0

Customer did not leave a comment.

John Vadnais 
Rating:
5.0

Customer did not leave a comment.

Bjorn Von Euler 
Rating:
5.0

Customer did not leave a comment.

WILLIAM VAN THUNEN 
Rating:
5.0

Customer did not leave a comment.

Wiktor Kozlik 
Rating:
5.0

Great customer service, very professional and helpful

jennifer illjes 
Rating:
5.0

Customer did not leave a comment.

Mary Bruni 
Rating:
4.0

Customer did not leave a comment.

Hourig Karalian 
Rating:
5.0

Customer did not leave a comment.

donna turnbull 
Rating:
5.0

Nothing, everything was fine.

Tiffany Kilen 
Rating:
5.0

Even though the U-Haul system was down, the pickup and dropoff experiences were amazing. Thanks!

JACOBUS REYNEKE 
Rating:
5.0

Franklin Auto took good care of me, equipment worked well and the owner explained every detail - just overall a great experience.

Thomas Burdel 
Rating:
5.0

Customer did not leave a comment.

Richard Wiley 
Rating:
5.0

Extremely nice people and very efficient. Best Uhaul experience I have ever had

ken meyer 
Rating:
5.0

Always a pleasure to deal with. Great service Thanks

Daniel Shea 
Rating:
5.0

Customer did not leave a comment.

Joseph Maimone 
Rating:
5.0

Excellent customer service!

Laura Quinn 
Rating:
5.0

Customer did not leave a comment.

William Lenzetti 
Rating:
5.0

Great service !

MaryAnn Russel 
Rating:
2.0

Representative was nasty rude and condescending

Daniel Monroe 
Rating:
5.0

Customer did not leave a comment.

Gabrielle Gutierrez 
Rating:
5.0

The staff here is exceptional, they go above and beyond the make it a great exsperiance

lawrence SAVINO 
Rating:
5.0

Great UHaul location!!!

Thomas Bourque 
Rating:
4.0

Everything was fine. The truck was there as promised. The cost was reasonable, not like Home Depot. The Owner was pleasant. There was nothing wrong!

modest sobolta 
Rating:
5.0

Very nice people

Joseph bond 
Rating:
5.0

Customer did not leave a comment.

Keenan McAuliffe 
Rating:
4.0

Customer did not leave a comment.

James Gallagher 
Rating:
5.0

Customer did not leave a comment.

Baruch Rosenberg 
Rating:
5.0

Customer did not leave a comment.

Rohan Mehra 
Rating:
5.0

Guys at Franklin Auto / UHaul rental in Waldwick are great. Friendly, professional, helpful.

Harry Weber 
Rating:
5.0

Outstanding, organized and would now go nowhere else to rent a truck. Low stress!

Mark Yacos 
Rating:
5.0

Customer did not leave a comment.

Katherine Suel 
Rating:
5.0

Ken was great, so helpful and accommodating, made the whole experience so easy.

Christine Batt 
Rating:
5.0

Great friendly service and very thorough explained how to load the trailer and secure the load. Made sure everything was well connected and properly setup. We will certainly come back to this location if we need any uhaul equipment in the future.

Klaus Brinkrode 
Rating:
5.0

Very professional and courteous staff. Clean office. Van was easy to drive. Staff helped show me the controls for the van. Highly recommend.

laura crespo 
Rating:
5.0

This location was excellent but inconvenient for me to get to due to constant in-town traffic. I will recommend this location and will definitely come back but there is a U Haul within 1 mile from my house that never has trailers. You need to have more auto transport trailers available at other locations.

Michael Brienza 
Rating:
5.0

Customer service was great and I definitely would recommend this service to anyone.

Michael Welch 
Rating:
5.0

Customer did not leave a comment.

Donna Turnbull 
Rating:
5.0

Very good experience. Would use again.

Derek O'Neill 
Rating:
5.0

Customer did not leave a comment.

kevin gorman 
Rating:
5.0

Excellent service

Michael Perez 
Rating:
5.0

Everything was perfect

JAY CANNATA 
Rating:
5.0

What a great place to rent from,

lawrence SAVINO 
Rating:
5.0

Customer did not leave a comment.

Allen Avakian 
Rating:
5.0

Customer did not leave a comment.

Logan Sanint 
Rating:
5.0

Franklin Auto Care is the best!!!!

Thomas Bourque 
Rating:
5.0

Quick easy pick up and drop-off with access to gas when you return. Second time renting here pleasant and friendly service. Will rent here again.

Steve Krajewski 
Rating:
5.0

Ken Meyer was super helpful

Kenneth Foulks III 
Rating:
5.0

Customer did not leave a comment.

karim rahmouni 
Rating:
5.0

Customer did not leave a comment.

James Sietsma 
Rating:
5.0

I would ask if the customer needs any straps or moving carts over the phone, so they are better prepared when they get there. Otherwise, excellent experience!

jonpaul molfetta 
Rating:
5.0

All good.

MARK MESSNER 
Rating:
5.0

Customer did not leave a comment.

Joseph Romano 
Rating:
5.0

Customer did not leave a comment.

James Mistretta 
Rating:
4.0

Nothing

William Dobitsch 
Rating:
5.0

Easy drop-off of our Uhaul rental. Very easy. Thank you!

Cynthia Scandariato 
Rating:
5.0

Customer service was so nice!

DEBRA RINALDI 
Rating:
5.0

Great service

Tomasz Mackiewicz 
Rating:
5.0

This drop off site was great. If I need to rent a trailer I will definitely come here.

David Stewart 
Rating:
5.0

Always great!

Thomas Bourque 
Rating:
5.0

Customer did not leave a comment.

David Levine 
No reviews have been submitted for this location.

Additional Services at this Location

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