El cliente no dejó un comentario.Rafael P.
Customer Reviews for Frank Wilsons Equipment Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Douglas H.
El cliente no dejó un comentario.Douglas H.
El cliente no dejó un comentario.Fredrick W.
El cliente no dejó un comentario.Fredrick W.
I liked the drop box. Due to the fact it was the day after Thanksgiving the Uhaul location was closed.Erika J.
Keep up the good work!Hugh W.
Thanks WilsonDorothy S.
Mr Wilson was very professional and worked with me on the move every step of the way. My wife googled Uhaul in Augusta area and Mr Wilson had outstanding ratings and after renting from his location I now know why all those ratings are so outstanding. I, without reservation, recommend Wilson's for all your moving needs. You don't need to improve on perfection. Thank you Mr Wilson.Kenneth W.
El cliente no dejó un comentario.chantel L.
Excellent experience and will definitely use them again if I need a U-Haul!Jessica R.
El cliente no dejó un comentario.Barbara J.
Was a great experience with a friendly and knowledgeable agent. Was quickly in sync out with the truck I needed.William III A.
El cliente no dejó un comentario.Timeka W.
El cliente no dejó un comentario.Robert S.
Rented twice over a period of 2 weeks. Horrible experience the second time. Made the reservation on Monday and when we went in to pick it up the following Saturday, they said we didn't have a reservation. 2 hours later, after renting a much larger truck than what we wanted ,we got a cancelation for the reservation that supposedly never existed. The final straw was when we tried to return the truck, the initial mileage was wrong and we couldn't use the after hours return. I called the U-haul customer service, explained the situation and was assured the issue was resolved, it was not - we were charged more than $900 for a rental that should have only cost $130! It took almost a week for the money to come back to our bank account, and in the mean time we had bills come out that caused our account to overdraft. We lost money on overdraft fees and late fees. This was an avoidable and unnecessary stress for us at the end of a month that was already tight because we had expenses related to buying a new house. I will never use U-haul again and certainly will never recommend it to any one I know.Christy M.
This location specifically has such a good respect for the customers. They really do a great job of making you feel valued.Michael H.
The guy there was very nice and helpful.Duane K.
Not really. Everything was goodDavid H.
El cliente no dejó un comentario.patricia B.
El cliente no dejó un comentario.Robert H.
Only thing I can say bad is that I haven't received my money back yet even though I was told it wouldn't hold after I returned the truckAshly S.
Very professional customer service.DANNY E.
El cliente no dejó un comentario.Tony F.
El cliente no dejó un comentario.Keontay V.
El cliente no dejó un comentario.Latrivious S.
Frank is always very helpful and friendly. Highly recommendNancy B.
El cliente no dejó un comentario.Vickey W.
Nothing it was the best experience I have ever had with Uhaul. I have use your company years ago and was the worst, but my friend convinced me to give it a try again and I was Pleasantly surprised. Thank you for a great experience and the customer service person was very knowledgeable and helpful. But the Moving help company that I picked they were the pits.ramona T.
El cliente no dejó un comentario.Patrick J.
El cliente no dejó un comentario.Saral T.
Only 1 appliance dolly availableBrian L.
I had a very positive experience at Frank Wilsons Equipment Center. The personnel are both professional and knowledgeable - and friendly as well. I would definitely do business with this company again. Very positive experience.Hugh W.
The u haul brakes are squeaking bad and I would not recommend uhaul. The location is great it's your vehicles and the overpricing. Very unhappyRisa C.
continue doing what you are already doing excellent jobALONZO J.
El cliente no dejó un comentario.Shenee W.
El cliente no dejó un comentario.louvenia S.
El cliente no dejó un comentario.Brian V.
Mr. Wilson went over the top to help us with everything. Very kind man with great customer service.Dylan T.
El cliente no dejó un comentario.VANESSA W.
Lower the rates, moving is already expensive.Michael H.
Nothing - they were great!!! :)Matthew F.
Uhaul failed to inform me the reservation was moved. I was dropped off and waited for Frank's to open, so I had no transportation. Uhaul.com still showed I needed to pickup at Frank's but in the other system I don't see, my reservation was moved to another store. No text, no email, no notification. Frank was awesome and was able to get me into a truck, abliet a smaller one. Uhaul let me down, but Frank came through.William S.
El cliente no dejó un comentario.Jennie L.
El cliente no dejó un comentario.Molly B.
This was the smoothest, cleanliness, and most productive renting, driving, and returning experience I have ever had. I would do this 10/10 again everything was flawless. Rick did an amazing job confirming my appointment, and making sure I was all good for my pick up day. Amazing and phenomenal service provided from Frank Wilson's Equipment CenterRaveen J.
Nothing. Nicest and caring people.Gabriel U.
El cliente no dejó un comentario.Scott B.
El cliente no dejó un comentario.Eve M.
El cliente no dejó un comentario.Ben K.
El cliente no dejó un comentario.PAUL W.
I was so pleased with Frank and his staff. He was so nice and very helpful with the truck, blankets and the dolly. I will use them if I have to move again.Michael B.
Frank Wilson is an old school business man that believes in customer satisfaction. If I need a U-Haul again, I wouldn't hesitate to call FrankMichael S.
El cliente no dejó un comentario.ELIZABETH R.
Staff is nice, vehicles always in good conditionSherrill P.
El cliente no dejó un comentario.Jennifer J.
El cliente no dejó un comentario.Shantia M.
Clean Respect HelpingGWENDOLYN D.
Great people! Made sure I was all hooked up and ready to go! Gave me tips on locking and securing the trailer if I needed to disconnect it.Chris W.
El cliente no dejó un comentario.Marty L.
Excellent customer service - quick in and out.Jon G.
Amazing staff! So friendly, helpful, and kind! They were prompt, informative, and professional! I've never rented nor pulled a trailer before. They told me everything I needed to be prepared and walked me through the process with the utmost respect. I was in and out in no time at all. Sadly, the trailer was too small and I had to exchange it for a bigger one, but Dianne followed up to assist. Absolutely wonderful and knowledgeable people!BrieAnn W.
El cliente no dejó un comentario.William M.
Excellent service and equipment.Keith W.
Just keep up the good work with great customer service experience..... U-Haul-for-All......Odunayo F.
El cliente no dejó un comentario.Jonathan C.
Nothing. Service was excellent.Carlo D.
Try to update more of your truck for more comfortable ride for people that are 6 ft tall or more. Overall everything was fine.Stephanie W.
El cliente no dejó un comentario.Axel S.
Quick and easy to check in and return the vehicle.Troy M.
Nothing at all. Mr Wilson and his staff does an excellent job satisfying their customers and helping With their needs.Martha W.
El cliente no dejó un comentario.Bryan L.
El cliente no dejó un comentario.Kenneth M.
El cliente no dejó un comentario.Jasmine R.
Thank you I really appreciate it !!Rafael H.
El cliente no dejó un comentario.TAMARA C.
The truck had a unusually high number of ants in it. I've never seen so many ants in a car/truck before. Other than that, it was fine.Nathaniel W.
El cliente no dejó un comentario.Angela W.
El cliente no dejó un comentario.Shawnae W.
El cliente no dejó un comentario.Shane H.
Wasn't happy they added and charged more gas to the truck after I put gas in before turning in the truck. Pictures of gas hand was taken beforehand. Didn't fight the matter this time.Angela W.
El cliente no dejó un comentario.ABUBAKARR K.
The folks at Frank's were very courteous and helped get what I needed to make the best of my move.Phillip K.
Great customer service and availability of equipment rental.joseph L.
Get an exhaust fan to draw the gas fumes out of the building.Gregory W.
El cliente no dejó un comentario.IRMA T.
All went well.reginald M.
El cliente no dejó un comentario.Stephen H.
Make sure the vents from the AC work properly. Window handle was broken.Emil R.
El cliente no dejó un comentario.Dallas R.
Courteous and attentive service from start to completion. Would suggest this location to friends, neighbors and Fam. Great working with Mr Wilson..yayyyy UHAUL!!!Theresa H.
Staff was really nice & truck was in good condition versus the condition at other locations I have usedSherrill P.
Yes, but the process was too long. The purpose of me reserving online I thought would be less time if any inside. It took me over a half hour to process paperwork.Debra J.
They were nice for the most part. But my truck wasn't ready when I can to pick it up. Also why do I have to get charged an after hours service fee of $20 when you can turn your vehicle in via mobile and just drop a key in a box? I'm definitely calling about that.Addison N.
Great customer service at the counter!Wendy W.
Owner was mean and charge my debit card for more gas when I received the truck it was not on full I took a picture of it before I left the property.i was told that's just too bad I will be charged more for gas on my card.he was rude and nasty about the whole situation.i will not go to this location any more.and I will call and complain.thank you..TAMIKO M.
El cliente no dejó un comentario.thomas D.
El cliente no dejó un comentario.Clarissa C.