Great experience from reservation to return. ¡Gracias!
KENNETH S
Customer Reviews for Frank Coffey Annex LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Frank was extremely helpful with getting us set up with a vehicle that was compatible, with what we had to move. Because the truck we scheduled was not available. We had a couple options had to double up the trips and mileage but it worked.
Raymond GThe Staff are very professional and helpful. I was very satisfied with the whole experience!
Ryan DWhen I told him about what I had to fix, all he said was sorry for that and he would fix it.
Barry BReceived a shorted out wire setup on trailer. No lights working, and the trailer blew 4 fuses on my car before the problem was located. I was told it was my cars wiring that caused the problem. This was not the case and it took over 24 hours to set us up with a new trailer so we could get on the road a full day later than was planned. This caused us to miss important meetings and set us up for tough start at our new location. U-haul was supposed to get back to me ASAP to try and solve this problem, yet it has now been more than a week and I have not heard back.
Doreen MFrank was extremely patient and helpful.
William ROnline experience was poor. I do not recommend after hours reservations. Good luck getting anywhere with 1 800 uhaul
Donna HHave used this location twice. Equipment in great shape and very easy to work with on both pickup and drop-off.
James RHad no issues, and no suggestions!
Gordon SDidn’t have the dollys I paid for!
James FOwner was friendly and thorough.
Valerie WFast easy pick up and drop off. Motorcycle trailer worked perfectly.
Stephen CDrop off location
Michael DI thought all u-haul trailers had a mounted trailer jack but this one didn't. Made it hard to hitch and unhitch without using a bottle jack.
DAVID CGreat service, good equipment. Frank p
FRANK PGreat location, and very friendly location owner! ¡Gracias!
Sandi JEasy to access, friendly employees that worked quickly.
Andrew CFriendly exceptional service.
HEATHER MFrank is great to deal with. This is our 4th uhall rental there is the last 2 years, and they were all pleasant and efficient. ¡Gracias!
Ann CVery helpful. I had reserved for the incorrect day by accident and they were very good in changing my reservation date. This was my second rental here and I will be back when needed.
James VThey were great when I called last minute. I try to shop local so picked this one. I thought I had returned the tank with the same amount of gas as I received it but it was like communicating with a robot. I won't go back.
Christopher MI had the best experience picking up the U-Haul from this location! The truck was clean and in great running condition. The service representative was friendly and courteous when I went to go pick up the truck and on the phone when I had some questions. I would definitely recommend this U-Haul location! 5 stars for sure!
Rosemarie KGreat service. Thank you.
kevin aAlways friendly service! We have rented equipment at this location several times and always friendly service, equipment ready to go, and a great convenient location for us.
Linda RKnowledgeable staff highly recommended
Michael FThe interaction was pleasant and all was very easy and fair. Very glad to do business here.
Marlene PAlready Great 👍
donna dEverything was ready and staff was personable and efficient
Ronald BYou can’t get better service!
John MWhile the property looks a little rough the customer service and equipment I’ve gotten here has been super clean and in good condition.
DARRELL LStayed open until 4:00 on Saturday to meet my needs. Very appreciative.
William SI have repeatedly recommended this location. Best u-haul and owner/staff ever!!
Sharon SSuper nice people !!!! Great service!!! A+++++++ Rick Cardinal President Century 21 Cardinal
RICHARD CGreat experience!!
Edward DNo service to be able to use the app. Took me about an hour to get the truck.
Ali TThe process was fast and very simple the agent was great hook me up in minutes and I was on my way
jim sAbsolutely seamless drop off.
alfred bShawn/Sean was great to work with.
Mark MFrank was there to assist in pointing out where to leave the trailer and disconnecting - no easy way to lift the tongue.
Raymond SAlways the BEST!!!
Sharon SIt was very easy. We went through the website and reserved the truck and so everything was very quick at Frank Coffey Annex. They had supplies that we had forgotten and could purchase so we had everything we needed. Would definitely rent from here again.
Kevin WUsually the trucks we get from here are in decent condition. This truck was not. Didn't shift into gear properly and was tougher to steer. Window needed cleaned too.
DONALD TExtended Saturday pick-up hours would be nice EX. 4:00pm instead on 2:00pm.
Sheila AEasy to book online as well as at pick-up. Van was in great shape and drove well. Will come next time we need to rent a van.
Peter CNada
kathlene dBoth representatives who assisted me were professional and courteous. I will definitely use Frank Coffey again when the need arises.
Christopher MOutstanding customer service!
Joseph GFrank is absolutely wonderful. Made the whole process easy and stress free. Would recommend this location again and again.
Brittani BAs far as A drop off ? It was a blessing
Mary BNada
Reed CI have recommended Frank Coffey several times and will again!
Sharon SThis is not the truck I was given. I was in a totally different truck and already got billed for it
Charlene PHad to change the reservation at the store because vans are not able to be used in one way reservations. The person at the store that changed the reservation did not listen to where I wanted to return and listed a return location 55 miles away from my home when there is a location 2 miles from me. Doesn't make any logical sense. I was charged an $81 fee for returning the truck close to my home. No way I am driving two hours out of my way and paying for 55 additional miles and more gas. I am fighting to get my money back!!
Amanda C