We had originally booked a uhaul in Trenton, we went to pick it up. It was not there, they then directed us 30min away 2 hours later to get a uhaul. I was told I would be refunded for the inconvenience but have yet to be. On top of all of this the service was awful the person I had to speak to on the phone said that she would just refund me $50 and then we don't get a uhaul. Which we obviously could not due because we were traveling far. Glad we finally got a uhaul but absolutely ridiculous that this happened, like how does a uhaul get double booked??Greig M.
Customer Reviews for Fox Fuels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.David H.
Your location is not at Fox Fuels - all phone lines are disconnected and not in service. The pick up location is inside a cannabis store.Mark H.
El cliente no dejó un comentario.Jeff H.
Your company change were I was to get the trailer 2 mins before I was to pick it up and caused me to miss my pick up time buy 2 hours and caused me to 500 in late fees. No one in your company knows what anyone is doing. I will never use your company again and will tell everyone I know to never use it. Your company is the worse I the business. Please do us a favor shut dow and walk awayWilliam Douglas R.
El cliente no dejó un comentario.Matthew L.
El cliente no dejó un comentario.Laurence M.
The Hwy 15 pick up location in Kingston Ontario gave me incorrect use instructions for my tow dolly and my now car's breaks are blown out. I had to stay in a hotel last night after my trip because my car needed to be towed from the Uhaul lot to a shop. I picked up my truck at a Petro Canada station and the attendant took 40 mins to confirm my reservation and they provided me with tow instructions that damaged my vehicle.Rachael B.
When having to drive a 3 extra hours total for pick up at different location then what was requested and uhaul representative states they will give a day that customer doesn't have to pay for the inconvenience put it on that customer's forms somewhere. Instead l got charged for 1 day late feeLynnette B.
great serviceDwayne B.
El cliente no dejó un comentario.Ed C.
The pickup location was not the one I was told had availability when I made the reservation. Would have been nice to get a phone call to confirm the change before it was made, as the new location was an inconvenience to get to over other possibilities.Marco L.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.tye H.
El cliente no dejó un comentario.Jennifer J.
I only needed to rent a trailer. So I only needed minimal assistance from the management.MAZIN A.
Very friendly, smooth process. Overall, great equipment and reasonably pricedPaul H.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.Rob C.
El cliente no dejó un comentario.Dylan F.
El cliente no dejó un comentario.Ainsley W.
Mr Ray was excellent and helped change my order immediately. Great proximity to Highway and on site gas,food, drink and "extras".Keith P.
El cliente no dejó un comentario.Gabriela M.
El cliente no dejó un comentario.Grant C.
All was good, helpful and quick.Michael R.
El cliente no dejó un comentario.NICHOLASGORDON S.
When i dropped my truck off I was afraid to get out of the truck. The place was very run down. Nothing there saying that they were a UHaul agent at all. I didn't feel safe leaving my rented truck there in worry it was the wrong spot or even if it would get returned to UHaul properly.Jennifer R.