Customer Reviews for Fox Automotive LLC
(U-Haul Neighborhood Dealer)

Rating:

4.0

Very eassy in and out process. Only needed the vehicle for a couple of hours and was chaged appropriatly. Thank You.

Rating:

5.0

The person who assisted with my rental was very efficient and accommodating. Great experience overall.

Rating:

4.0

I had to wait for the owner to arrive. Their was no place to park. There was no place to sit and wait. The owner was nice enough and the transaction was smooth though.

Rating:

3.0

The gentleman who runs this location is very nice and friendly. The negatives are that there is really no place to leave your personal car. I had to move the truck, park my car in that spot and then take the truck. Same thing in reverse when returning. I also found the return procedure using the app to be a lot of work.

Rating:

5.0

There is not much to improve about trailer rental however it would have been appreciated if the lights would have been inspected better. We got it to work but

Rating:

5.0

Easy in Easy Return no problems. Didn`t need to rent a dolly 1 was in the truck. 2nd time I`ve rented here.

Rating:

1.0

I have rented from this location twice in the last year. Both times the owner / manager charged me for unauthorized charges. First time was insurance fees. This time he charged me for 2 days even though I only had the trailer for one day. I would not want him representing my brand name.

Rating:

3.0

They charged me a cleaning fee when I swept the truck clean. Also a fuel charge when I brought it back at the same thing I got it1/4 tank

Rating:

5.0

Awesome owner...great customer service

Rating:

5.0

If leaving personal vehicle more parking would help. Very good service.

Rating:

5.0

Everything was great. Rob at Fox automotive was quick and efficient and just a nice guy.

Rating:

5.0

Mr. Fox was great! He did everything in his control to make sure our CASH deposit was returned to us, and that we had confirmation from U-haul before we ever left his facility.

Rating:

5.0

Mr. Fox was outstanding. Helped me hook up the trailer before I left and in a downpour, he helped me unhitch as I was having problem.

Rating:

5.0

More parking space needed.

Rating:

5.0

Very nice people here. They even allowed me to bring in the equipment after hours. Definately recomend them for others.

Rating:

5.0

Owner was very helpful and made the process incredibly easy.

Rating:

2.0

The person was not there when i arrived then left after I got in the vehicle. Never did an inspection the truck was so loud and engine light was on, people who heard me drive up also complained that they never heard a u-haul truck sound so loud and bad. when i returned the vehicle no one was there again so I took pictures to cover myself that i returned it clean and that the fuel gauge was where it should be.

Rating:

1.0

I went to pick up the trailer and the owner Bob Fox asked me to hook the trailer up. I told him that was a U-Haul violation. As Bob was hooking the trailer up, I noticed that inside the trailer had screws and nails. So I told Bob about that and he never cleaned it out. This trailer is not on his property and it is next to another business. Bob, also charged me $5.00 for "Safe Trip" which was not needed for a trailer since I already paid $8.00 for insurance on the trailer. From the reviews from other customers I would have to say that this location should not be renting out U-Haul equipment!

Rating:

1.0

Had to go get the trailer at another location 20 miles out of my way Truck leaked from roof cab in heavy rain

Rating:

1.0

This pos said two words to me before brushing against my shoulder while walking past me grabbing the keys and just walking out to the truck. This is a mechanic shop w/ 100 broken cars outside. If it wasnt for spotting the small uhaul box for keys somewhere on the wall I'd not even know it was there.

Rating:

2.0

Slow! Plus no dolly when I ordered one! His car repair business was more important!

Rating:

5.0

Robert was awesome! He got me on the road in no time.

Rating:

3.0

Too crowded with cars and trucks being worked on. I had to park in the sand off a dirt road. The owner is nice and relational. His location is too crowded to pull into for a truck and for my wife to pick me up. Unsafe due to no parking and the two lane road.

Rating:

5.0

Everything went good

Rating:

5.0

great friendly customer service :)

Rating:

4.0

Truck was dirty inside the cab and the box and we had to wait for it to arrive. Mileage and gas on board were both wrong on the paperwork.

Rating:

1.0

The guy I dealt with was not pleasant to deal with nor professional whatsoever. It started as soon as I walked up to the building, as he walked outside to meet me halfway and said "Can I HELP YOU?" with a blatant attitude, as if I was intruding on personal property or something of that nature. I told him I was there to pick up a UHaul truck that I had reserved. He then proceeded to give me more attitude after I spoke with him more about my rental reservation. We went inside, and then he began to basically chastise me for the expected mileage I listed down on my reservation, which made 0 sense whatsoever. He answered the phone twice while I was there, and was completely rude to his customers as well, borderline yelling at them. It was unbelievable. Then, when we went outside to look at the truck, he basically demanded I BACK the truck up into exactly where I got it from... which was on a long, skinny dirt road, surrounded by trees, next to a railroad track. I told him I was concerned about being able to back it down the road without hitting anything, to which he said "You got this, you're fine". ??? If I could've rented the same truck/trailer combination from any other UHaul location in the area, I wouldn't have even rented from this location due to how rude/unprofessional the gentleman running the shop was. I will not be returning to this location, and I will also be warning others who need a UHaul, to not go to this location and to instead go to the main UHaul branch, less than 5 minutes away from this 3rd-party-vendor.

Rating:

2.0

Customer service. It's a fox 2.

Rating:

4.0

Great service, friendly

Rating:

5.0

Nothing… great customer service

Rating:

1.0

Bad experience over all. Got over charged will never use U-Haul again

Rating:

4.0

I’m having serious problems this place is filled my credit card three times for the same charges and on top of that I can’t figure out the bill because I had a truck for four days drove 39 miles and my bill was $400

Rating:

3.0

Owner there was a little rude.

Rating:

5.0

Mr Fox helped me out when the original Uhaul dealer screwed me. Fox Automotive has a new customer in me!

Rating:

5.0

Excellent customer service.

Rating:

5.0

Nothing

Rating:

5.0

This place was top notch. I would rent again from them any day.

Rating:

2.0

be open, U-Haul was scheduled after they were closed engine was sucking air wipers no good almost crashed in a down pour was not very clean

Rating:

4.0

Parking at this location was a chalenge, but the gentleman who waited on me was top notch.

Rating:

3.0

Had a reservation at Orlando, Fl. but the truck wasn't available. The only one available was an hour away! At Eustin, Fl. I had no choice because had movers waiting on me for the truck.

Rating:

5.0

Made moving a lot less stressful!

Rating:

5.0

Nice shop, friendly people, maintain equipment very well

Rating:

5.0

He had an abundance of trucks and trailers. We actually drive past his shop daily and multiple friends have them work on their cars there. We know they are good people. So when I reserved, I was relieved that we would be picking up from them. He knew my name when I walked in the door. Already had the reservation reviewed and ready to go for me. We were in and out quicker than any other U-Haul dealer we've picked up from.

Rating:

5.0

Customer service was Excellent

Rating:

1.0

The guy I picked it up from was super rude and the truck was dirty that he had to clean it up on the spot. I think the general U-Haul experience was great but this guy was just a bad representative. He told me to and I quote "read the words coming out of his lips."

Rating:

1.0

Being on time for uHaul pick up.

Rating:

5.0

Made the extra effort to adjust the dropoff location and fix the problems made by the pickup location.

Rating:

5.0

All went smooth. The owner was great

Rating:

5.0

Excellent service. Very knowledgeable

Rating:

4.0

Fox Automotive was too disorganized and frantic

Rating:

5.0

Very helpful and informative...

Rating:

1.0

Thieves

Rating:

4.0

This comment is geared towards UHaul not the pick up location- blankets and Dolly’s need to be at the pick up site. Adding extra time to have to go to another uhaul site is absurd on an already chaotic day. I almost missed the start time for the hired movers due to the added time to secure the rented items. Not good or fair.

Rating:

5.0

Very good, thank you

Rating:

5.0

Excellent service, Rob a cool guy,can't get much nicer of person

Rating:

5.0

Everything was excellent except one thing; a tire only had 10lbs of pressure. I always check these things before departing, so it was no big deal. The business and owner were outstanding 5 stars plus one! Thank you,!

Rating:

5.0

The guy was a great guy. He had a great attitude! My overall review is five stars! I recommend that you do the speed limit driving down his road she don't get pulled over LOL but other than that it was an awesome experience it was painless. And he worked magic for me. To get my trailer and my needs done. He's a great guy with a great attitude. And that is what this world deserves great location! And I'm going to go there every time!

Rating:

5.0

I actually booked with another location and was told the morning of the rental that the original location didn't have what I ordered...Fox came through

Rating:

3.0

I have no suggestions for this location. The convenience factor was in itself a real plus for us. Yes, the service was courteous, professional, attentive and immediate. GB