El cliente no dejó un comentario.Jeffrey M.
Customer Reviews for Fowler's Furniture
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nothing ... Good location with friendly and helpful staffGARY H.
I spent close to 200 dollars for a 10 hour drive. Mainly because, I was sold the U-Haul, whilst the U-Haul was about 25 miles, until the gas light came on.Dylan E.
The Trailer I rented, i had to return because the wheel was about to come off. The only thing holding the Wheel on was rusted on lugsCHARLES P.
Everything was great!!!Rick M.
El cliente no dejó un comentario.Jeff T.
I had to bounce around 3 different uhaul pick up locations to pick up a 20ft uhaul when I had reserved the 15ft one 2 weeks earlier. This has happened 3 times I have used uhaul. I will not be using uhaul now.Akshar B.
Provide actual instructions to obtain the keys to the truck at a location that was CLOSED. I ended up renting from a different place (they were able to switch the location on the contract). The new location told me what I was supposed to do to unlock the truck to obtain the key. NO ONE from U-Haul ever explained this on the phone when confirming my truck the day before and nothing was in the follow on text I received 2 minutes after the call was over. SIMPLE FIX: Provide the instructions to unlock the cargo lock to obtain the key through phone internet/ app on the Customer's CONFIRMATION TEXT. Come on guys.....This should have been VERY easy to do. Stop thinking like corporate and start thinking like your customers and what they have to do.DOUGLAS B.
Great friendly customer serviceERICA R.
the Fowlers location was good. However putting in reservation online at Rockwood tire center ststed they would have a pick up truck, got an email that picks up trucks are only one way rentals and some one would be in contact by Thursday I did not hear from anyone had to call on Friday to confirm. Went to the office to pick up a 15 foot box truck and they were closed with a note on the foor "for service call" I called the number and explained that I had a uhaul reservation he said they were closed until Monday.CHAD R.
We had nothing but problems, since the beginning. Our rental was Tues. May 4th 2021 at 7:30pm. When we tried using the online service, it was not working. It started to rain and get dark. The picture of the license was not going through on Uhaul's end, but it was clear on our end. Uhaul's customer service was rude during this process. We spent a hour and a half trying to send a picture of the license. We had perishable groceries in our car. We ended up changing our pickup date to Wed. May 5th. at 10:00a when the store opened. We were told to just drop off the key at the store, but since we brought the truck back early and it was after hours (8p), Uhaul informed us that we had to use the online service, which we had so much trouble. We were sent a contract that was blank in our email and had to request another one, the truck was dirty, smelled of cigarette smoke, and the alignment was off. We brought it back cleaner than we got it. Hopefully, the price will be correct when the bill comes. No one even offered us at least a discount for all the inconvenience we went through. This was the furthest Uhaul from us, because no one else closer had the 15ft truck. Going back after we could not get the truck at the time we reserved it was totally unacceptable. We will never use Uhaul again.Gary G.
El cliente no dejó un comentario.ADAM T.
El cliente no dejó un comentario.Thomas C.
El cliente no dejó un comentario.Robert H.
Always simple and easyLEONARD C.
The truck cab had paper litter in it. The back area had a bunch of trash left in it. The ramp was covered with mud and grass. Clearly someone at Fowler's dropped the ball on this one.FRANCIS R.
El cliente no dejó un comentario.CAROL W.
El cliente no dejó un comentario.Rickey D.
Very nice staff and very helpful when picking it up. They checked over the unit with me and helped me hook it up too. Will definitely rent at this location again!!!ARTHUR B.
El cliente no dejó un comentario.Jennifer Y.
Customer service was polite and checking out the truck was fast and easy. I had already rented from this location a few months ago, my info was already in their system. It took maybe 5 minutes from door tandoori. Returning was just as easy. Thanks to everyone at Fowlers!!Diana C.
Put some new tires on the trailer. It had a bad hop to it.JACKIE K.
everything was greatRobert J.
We were told to drop off at Marlowe motor company. They said they've been trying for years to get off the list. Went down the street to another location and they weren't there. Called haul and they sent us to Fowler's where we were finally able to drop the truck off. That's was a lil frustratingRICHARD F.
El cliente no dejó un comentario.JAMIE H.
El cliente no dejó un comentario.John S.
U-haul representative was very helpful, knowledgeable and quick with paperwork.Tracy R.
Unlike many locations they have plenty of room to hook up trailers and bring them back.Timothy N.
El cliente no dejó un comentario.angel N.
El cliente no dejó un comentario.Gary P.
Please correct issues at Ultimate sounds and tell them they might want to be more helpful for their customers.PAUL V.
They had a water leak in their buildingnand didn't have my size truck! But they really tried to accommodate me very well!! Up-graded my truck at the 10' price, that was super nice! So everything was was at no fault of their own!TAMMY A.
El cliente no dejó un comentario.Wesley S.
Always a pleasureleonard C.
El cliente no dejó un comentario.James L.
El cliente no dejó un comentario.Randal W.
All was good and well keep.marvin L.
Staff was very friendly and helpfulKen F.
El cliente no dejó un comentario.mike F.
The phone app sent me to a non existent drop off site, found another drop site by accident.Robert H.
They were very professionalWilliam F.
Kristie went out of her way to assist me in my son's move! Great job!!Michele D.
El cliente no dejó un comentario.Frankie T.
Awesome and quick customer service.patrick B.
Nothing every thing was greatDonna P.
Put this trailer out to pasture. It is very old and Rickey.Bertha L.
Get better online sales officers. The one I js Juan left me waiting with one response â€œI will let you know if need anything from yourâ€ I will not recommended anyone to use the online or app due to the rude inconsiderate sales repBrian S.
Drop location was closed. Overall, my U Haul experienced changed my perception of the brand from a worn out tired cheap moving option to one that had well maintained and above average rentals. Pickup location was very clean and well maintained with very friendly staff.Mark S.
El cliente no dejó un comentario.Richard B.
Everything was spaced so it was easy to pull in and hook up trailer.chris P.
El cliente no dejó un comentario.Randal F.
El cliente no dejó un comentario.mike B.
El cliente no dejó un comentario.Karen R.
El cliente no dejó un comentario.JAMES B.
Great access for drop off and well lit safe!Rita C.
El cliente no dejó un comentario.Jennifer B.
Staff were absolutely wonderful would definitely recommendMary W.
We had a water leak in the truck she tried to file a report for me.Robin P.
El cliente no dejó un comentario.Douglas B.
Tire was low and door did not open wellcarl W.
It was fast and friendly services,change nothingMarty W.
Easy drop off locationRaymond F.
Very friendly n helpfulLinda C.
El cliente no dejó un comentario.CHARLES M.
El cliente no dejó un comentario.Melanie C.
Nothing to improve they are amazing and very helpful about everything including money they really show that they carelewis R.
El cliente no dejó un comentario.Sharon C.
It didn't look like the truck had been cleaned in months. There was mud in the floor boards, dust on the dash board and windows were filthy. Other than this the rental experience was greatGLOIRA L.
no improvement necessaryleonard C.
Nothing everything was perfect.christopher W.
El cliente no dejó un comentario.kevin G.
El cliente no dejó un comentario.JAMES D.
Business was closed. Confirmed my satisfactory return the following day via telephone. Sure would liked to have confirmation in email.Larry H.
I can't think of anything you can do to improve,uhaul has always been #1 for us,whether moving our entire house cross country or just something to big to haul in a pickup right around the corner from home,thanks again,Mike.calvin S.
Had a little problem with back door latchROBERT B.
The employees were kind and courteous. The truck was clean. We did not have any problems at all.sandra H.
The van drove and handled very nice. My only complaint is it wasn't wiped down and clean inside and smelled of cigarettes really bad. 100Â° days but I had to drive with the windows down. Wish you offered smoke free vehicles. I have breathing issues and awaiting some surgery relating to that so a 5 hour trip in a ash tray wasn't pleasant. Otherwise it was a reasonable price and did the job.Dwight T.
Uhaul needs to better inform it's customers on requirements for rentals. On both storage and hauling.Vincent N.
Went to Fowlers in Harriman and rented a Uhaul ..the customer service and my experience with them was to the top .THANK YOU..Angela B.
El cliente no dejó un comentario.Vivian C.
It was a great experience. ThanksAndy H.
GOOD FOLKSphil G.
El cliente no dejó un comentario.Vivian C.
Service and staff was friendly and helpful. All was good.GARY H.
The truck was dirty and it smelled.Denise S.
The staff was very nice. I will rent from them again.Debra L.
Excellent customer serviceLyn D.
Could not get drop off location to work had to cancel and do new reservation which took and extra 15 min then I asked for appliance dolly and got a utility dolly which they had to hunt downBrandy S.
El cliente no dejó un comentario.Garry M.
Great service. Nice truck thanks see soon. Next tripcharles B.
Make sure when you have a rental going out that it is in working order and have a replacement on hand. Had to wait on another uhaul to replace the one I rented. Fowler's furniture was great with us.Charlotte W.
Nothing, excellent serviceleonard C.
El cliente no dejó un comentario.Adam B.
Trailer had 2 water bottles and a chain left inside,,gas in truck very littleshawn H.
El cliente no dejó un comentario.SWANYE C.
El cliente no dejó un comentario.steve G.
El cliente no dejó un comentario.Trevor H.