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Melissa K
Customer Reviews for Fowlers Furniture & Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My wife and I recently purchased a piano in Roane County and needed a U-Haul to get it home. We ended up renting one from Fowler's Furniture and Self-Storage which was very friendly and helpful. I would do business with them again, without question. However, the rest of this review is not about Fowler's; it is about U-Haul in Roane County. When we used the internet to look for U-Haul locations several were listed. When we attempted to find the locations listed on the internet we could not find them. One location had a number of rental trailers in a lot next to a convenience store that had nothing to do with the trailers. The person on-duty in the store said there was no longer an active rental business at that lot and he could not remember how long it had been since the business closed. None of the trailers were secured to anything and anyone who wanted to could have simply hooked one up and driven it away. I guess they were free. I didn't want to go to jail so I pressed on. The process of finding an actual U-Haul establishment in Roane County is like finding a needle in a haystack despite the number of listings for stores found online. We had driven from Northern Anderson County and were almost convinced that we were going to have to drive to Cumberland County just to rent a simple small trailer. Shame on you, U-Haul. Is there not a middle school somewhere near you where you can find child who is computer literate and pay them to update your online presence with accurate information. If I were rating Fowler's Furniture alone I would have awarded an outstanding rating, because the person who assisted me was truly outstanding. Come on, U-Haul. Find a smart 12 year-old and get your stuff together!
Charles PThe customer service was phenomenal. I'll definitely use them again
dianna dGood service
hung pnothing
kenneth fI have no suggestions.
Craig BRental price very reasonable, but was not aware of extra fees. A $20 rental ended up a $60 rental, even though I purchased the insurance.
Richard JClean and maintain vehicles before renting them out. Macaroni noodles by the steering column, tire pressure sensor coming on every time vehicle starts. Advise where to park when bringing vehicle back overnight for early drop off and how to check it in. Make sure the app works at your location, I sat for a couple hours on and off the phone trying to get the vehicle turned in just to have the “specialist” tell me to take pictures of all sides and the odometer/fuel and leave it. Charge what you actually send a receipt for. I have another hold on my bank account for more than what I was already given a receipt for and I have no clue why!
Lisa SRented a medium trailer to haul furniture. They rented the trailer full of Drywall debris and dust. I had to spend my time to sweep and vacuum the trailer and put down a tarp to protect my furniture. I did call the location to tell them that they rented a trailer that was a mess and they did offer to for me to bring it back so they could "sweep it out". I live 10 miles from the location!!! The facility where I returned the equipment, were just a unpleased as I was when they saw the back of the trailer.
Russell CGreat folks very easy to work with. Friendly and professional it does not get any better! Thanks folks
DONALD ATruck leakes in the rear by the door. Several things got wet. I was very disappointed. I thought you would take better care of your trucks.
Barbare IWe were in Roane County to purchase a piano found on Facebook Marketplace. This criticism is not about Fowlers, but about UHaul in general. It is entirely too difficult to rent a UHaul in Roane County. Closed dealers are still listed and show up on google searches and one location still has a lot full of trailers just sitting there. I guess they are free for the borrowing, but, I know that is not true! That would be considered theft. But what is to stop someone who doesn't see it that way. Something needs to be done about that. It would save a lot of law abiding people a lot of frustration.
Charles PThe customer service at this location is very good but the company as a whole my experience was terrible. The equipment I rented was supposed to be at this location it was not, and it was a big hassle and then you overcharged me it was more than I was first quoted
MICHAEL NThank you all for being so nice
JANIE TAmazing Staff!
Christy SNice lady at the counter was so helpful Thank you kindly!
Joseph GThe inside of the back of the truck was dirty and had debris from the previous driver, and they only left me 25 miles before I would run out of gas. I loved working with the Fowler’s people because they were very helpful and a pleasure to do business with. Thank you all!
rebecca fNo problems , Van were clean and reliable
Robert RGreat service!
Ronald KExcellent service , great truck. Thanks!
Russell TEverything was fine until I saw that I was double charged because the location I picked up at was closed the next day. The person that checked me in DID NOT make the return process CLEAR and tell us NOT to return online. I had trailer for ONE day. Not two I have another Uhaul truck reserved in NC November 3rd. I WILL NOT be doing any part of the transaction WEBSITE. Lesson learned.
TAYSA RNothing .great service.
steven cNothing / excellent service. Thank you
andrea pNothing
JOANIE BU-haul really needs to get cruise control on their trucks.
ROBERT CFirst of all the website let me select a 9 am pick up when the location didn’t open until 10. Second of all I chose the 24/7 contactless pick up option and it was not staged before hand so we had to wait an hour for the place to open. The man then proceeded to say if I chose the 24/7 option he would have had it ready before, so I showed him on my app where I did in fact select that option. After technical difficulties they finally give us the key. I get it loaded up including my young nephew in his booster seat, as we are about the leave the workers run up saying stop they gave us the wrong keys to the wrong truck. So after already running over an hour behind we had to switch trucks. Also we were told we had to bring it full of gas when it wasn’t even full when we left. Whoever is running this location needs to be reevaluated in their position because moving his stressful enough without all of these issues.
Devan HSnack N Pack somehow managed to change our reservation but Fowlers was able to take care of everything on return. Would definitely use Fowlers again.
Sherree BExtremely helpful staff. Process was efficient
Lea SThe truck floors were dirty when I picked it up.. The back was not swept out when I picked it up.
Harlon MI don’t have anything for them. It was quick and easy
Barbra BExcellent service and friendly staff
Michael MNothing. It was perfect
Mike Bthe front safety chain needs to be located on the outside of the front, instead of inside, hard to see to unscrew the coupling. Need to oil those couplings on a regular bases. I had to lay down under the trailer with a wrench to unscrew coupling, in the snow freezing temperatures, I was not happy.
Stanley WThis was my first time remand it was great will recommend to friends and family
NANCY JI like the amount of U-Haul types/sizes of rentals available here.
ERNEST MMake sure the equipment has been left clean.
John HFriendly staff, ordering and pickup was quick and easy.
MICHAEL LVery courteous I need to keep it an extra day and they figured it out for me great location to rent from
Clint EThe folks at Fowler’s Furniture take care of business. Sold me a table too!
James BOnly problems was waiting a day to be able to pick one up
larry Bvery helpful, nice people
GEORGE B