Comentarios del cliente para Four Guys Convenience

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Four Guys Convenience

Grado total:

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Kenneth F. en

Grado:

El cliente no dejó un comentario.

Shannon S. en

Grado:

Didn't check there box for the key and cost me over $400 for a cargo van that should have cost just over $100. I want my damn money back. I didn't sign for anything!!

Colin M. en

Grado:

El cliente no dejó un comentario.

Frances L. en

Grado:

El cliente no dejó un comentario.

Frances L. en

Grado:

I tried to rent a dolly early in the a.m. The wife Came out and motioned to me to go around the front and they would open the store. No one came to open the door. I ended up waiting for 1 1/2 and the door said that it opened at 9:30 when in fact they officially open at 10:30, after telling me they would open to get the dolly!

Vicki S. en

Grado:

Wasn't sure what 2 day rental meant so we returned truck today but we really had until tomorrow.

Lisa K. en

Grado:

Charge less for a 1/4 tank of fuel, 30$ was way too much

ROMEO R. en

Grado:

No signage to drop off had to go to 3 location before finding this one and didnt even know it was a drop location because lack of signage

Jason G. en

Grado:

Great service! Very convenient, close to home.

DAVID M. en

Grado:

Truck was wet and dirty inside. Was very noisy i.e. no muffler. Staff in store were very pleasant but this is the second time I have got a truck from this location that was not in an acceptable condition. It is obvious the trucks are not being properly maintained.

Dennis M. en

Grado:

Truck was disgusting and the muffler was broken and the person renting it didn’t seem to care.

Dan R. en

Grado:

We were completely shocked at the condition of the truck. It was in terrible condition, dirty, ripped chairs, dusty dash, sticky black console, rusty underbody, crushed food on the ground and dirty clothes behind the seat.

Vic W. en

Grado:

El cliente no dejó un comentario.

Edwin M. en

Grado:

Went vert well. Thanks

Madelyne M. en

Grado:

Less expensive than previous rentals, fast and easy to get keys / register

Breanna K. en

Grado:

Very poor service at this location, it took half hour to get the truck because the woman didnt know how to set everything up and had to call her boss. Could not speak english so i was very confused with the contract. And when i went to return it, the man just didn't say anything to us at all... not impressed. Need more trucks available in peoples own cities, driving to oshawa for that service was not worth it.

Michael H. en

Grado:

Why does the website allow equipment to be selected/rented from locations where the equipment isn’t? Every time I book with uhaul it is the same thing. I pick a location, finalize my booking and then am directed to a totally different location for pickup. It makes online booking inefficient for me and almost resulted in me not being able to pick the equipment up. The location I selected was open until 11:00pm and the location I was directed to was only open until 9:00pm. In the past, I have been directed to locations that where they were already closed. Don’t allow customers to select locations if that selection will not be honoured.

anne b. en

Grado:

El cliente no dejó un comentario.

Nicole H. en

Grado:

The truck should not be on the road for rental. There was a crack in the floor which blew extremely hot air into drivers foot making it unsafe to drive and painful! When I told the rental guy about this upon returning the truck he told me that he had reported several problems with the truck and it should not he on the road! It was extremely load and brakes were hard to use. It was an absolute terrible experience and the guy didn't seem to care or offer any discount for my stress and pain (burn mark on my foot). I would not rent from this place again which is unfortunate because I always use uhaul and have another move on July 23rd!

christine d. en

Grado:

We were left hanging when the reservation I'd made for a cube van at a different location was unavailable due to the store being closed early for the holiday. I had reserved for four thirty and they closed at four... thankfully the Four Guys Convenience location had a rental that was available for our quick delivery of furniture. James was very friendly and helpful.

Pamela B. en

Grado:

The staff be a little more friendly ans less rude and ignorant towards customers

Melissa D. en

Grado:

Close your customers accounts right the first time so they don't get charged over $90 for 3 days when your customers only use it for 4 hours.

TERRY E. en

Grado:

El cliente no dejó un comentario.

Maureen B. en

Grado:

NEVER!!! When returning the truck, I asked if they were going to come out to check it. The woman replied that that was not necessary as I already had my receipt - she was really not interested, took the keys and then returned to the back room so I left. Upon receiving my Visa statement, I saw that I was charged an additional $83.06 as well as the estimated $66.97. After speaking to a customer representative of U Haul, I was told that the mileage was significantly higher (I''m not sure about that one) but I was also charged $50 for gas - I had filled it back up to 1/4 tank just before returning it. I will NEVER pick up a rental truck from anywhere other than a U Haul Centre and I definitely will not recommend a pick up or rental from $ Guys Convenience.

bradley g. en

Grado:

The guy at the pickup location was not only rude but didn't explain how uhaul works and didn't give us the walk around before we left. He didn't explain how many km we had free, and he didn't ask anything about out reservation. All he asked was for a drivers license, and where we were dropping off (even though my reservation said the location). I really wasn't comfortable taking the uhaul from him.

YVES D. en

Grado:

El cliente no dejó un comentario.

Arthur A. en

Grado:

The attendants at that location have zero customer service. I have been renting from U-haul for the past 30 years; never before I have had such poor service. It’s not U-Haul company, it’s the staff at this particular location.

Shapour S. en

Grado:

Keep the gas tank full for rental

miko d. en

Grado:

I have signed up to have the Dolly and furniture pads upon picking up the van. However, none of these items were inside of the van when I picked it up. I was charged $15 for it.

Brian N. en

Grado:

Hi I am responding by saying that I reserved a van with my debit visa card and was reassured that the card would suffice to rent the vehicle. Well when I got there it wasn't. I had to track down a friend with a visa to rent the van, which was a major inconvenience as it was pouring rain. Needless to say I am not impressed. Brian

Tanya L. en

Grado:

Tell them to choose another location. Uhaul is great... this location is beyond disappointing. They don't have trained english speaking staff. The process to pick up took 1 hour 15 minutes. The girl would not call Uhaul, I had to use my cell costing me! She would not do any of the suggestions from Uhaul 800#. She ran my credit card 5x and twice I was charged $1. That as of now she insists she didn't do. She took pictures of the screens and called her husband or boss? with screenshots. Speaking Korean? Horrible, Horrible experience. I was in tears. She belittled me. In the end I got through to her and was able to get the rental for one day. I originally hoped to rent for three days... and due to the situation, I returned the next day. My husband returned. I came to pick him up to find him waiting for almost half hour. She could not get her computer to work. She wouldn't give my confirmation that the van was returned. She was rude. I was not impressed that she would not give me her signature to confirm I returned the vehicle on time. I called Uhaul again and she finally signed a note that the vehicle was returned. Very stressful experience. I'll never go back. I must add that the problem complicating this experience was the fact that Uhaul has linked someone who worked for me for one day to my uhaul account. Wanting me to pay their outstanding bill. Your 800# I hope took care of this situation. The first girl I spoke with, was awesome at the 800#. We did get discounnected but she did call my home# back. Problem was I was at 4guys on a cell that the battery was dying. When I called back I was forwarded to Nova Scotia then Ontario. I just did not have battery enough. Your store people were asked to call the 800# but would not.