Charged the card twice during pickup and had to refund. Asked additional 21$ saying that the fuel tank was no same as the time picked up the truck for a 2litre difference.Cherry J.
Customer Reviews for Four Guys Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not charge close to $200 for a 6 hour rental.Troy R.
Well done great store operators....Susan S.
Location not helpfull almost rude . mobile pick up and drop off very difficult to navigate . would not recomend going back to that location . if there is a next time we will go to a actual uhaul storeChris B.
make sure the keys are in the van.Alice W.
Fix your mobile app so it works to submit your requested pictures. My entire move was delayed because I was trying for 45 minutes to get it working. Terrible and frustrating experience, absolutely not recommended.Daniel K.
Customer did not leave a comment.Boro S.
Always overcharging your customers for shit they shouldn't be paying so much for. Hate using you guysDiego L.
Customer service was extremely poor and I am still waiting a reply from UHAUL after almost 2 months. Once they take your money, it appears that do not want to deal with you.TERRYJ B.
The pick up process was longer then expected. Took over 20 minutes on the app waiting to get verified. Came out of our time of use. Not expected at all. Also the store was not much help in this matter maybe the store and not the app would have been a better choice. Drop off was much easier and strange forward.Jessica J.
Customer did not leave a comment.ASHLEY R.
Do not change the pick up location at the last minute. When someone calls to confirm info and payment procedure, give correct information.Kaylea M.
I had the worst experience and will never use Uhaul again double charged for a truck and should not have been very angry was bumped from original booking place and sent to another!!robin S.
Found better than other placesAnton R.
Customer did not leave a comment.RONALD M.
Customer service was terribleJohn N.
Have used this location before, very quick and easy service! Truck was clean and maintained well.MARSHALL H.
I usually always rent from Taunton Rd location in Oshawa but was having a problem booking on line, so phoned to book and this was were they sent me. Very poor service an hour and twenty minutes to book a truck, never again at this locationFrederick M.
Customer did not leave a comment.Shannon C.
Customer did not leave a comment.KELEJESS H.
Customer did not leave a comment.Jess H.
Make sure the code to retrieve the keys is correct.Brandon H.
The store owner refused to help me with check in or anything and barely spoke English. The customer service rep i called asking to extend the truck the next day at U haul told me very rudely in a harsh tone that i have to return the truck right now. Repeated it several times. She said its already 15 minutes late and im being charged for that. Clearly I needed to extend the truck because I wasn't finished yet it was full of my belongings. Stuff happens and you can't plan everything. Last thing anyone wants is a rude batch on the phone after a stressful move and things just kept going wrongTim H.
Lady in store couldn't speak English and expected to wait to speak to her husband. Husband not friendly at all. Dirty Kleenex sitting on truck when I got in. Will use elsewhere Ned time. That store is also filthy dirtyJessica H.
All goodJulian P.
The vehicle was not cleaned at all. The amount of dirt grime inside the vehicle on the windows is an indication that the vehicle is not maintained properly. Also questions were precautionary it's been taken to help prevent the spread of CovidBryan K.
The vehicle was filthy on the inside with dirt, dust and empty plastic bottles under the seats. I had to sweep out the cargo area when I first got it.Gordon D.
Amazing thank you and felt safe in COVIDTRACEY L.
I still did not received my invoice.Ruan K.
The truck smelled like cigarettes. My reservation was to pick the truck up at 10am and the location didn't even open until 11, why would it even be an option to rent the truck and expect to be able to pick the truck up if it's not open. Ridiculous.mark S.
I was happy with the service provided at this location.Catherine B.
Customer did not leave a comment.Grant D.
I had to clean snow from vehicle. Got vehicle 3 hrs late . Was told quarter tank of gas but their was less. Should be received full. Owner had a major attitude. After receiving vehicle 3 hrs late he informed me I better be back by 6pm that day.This guy is bad for business. Use Penske it's10 x's better service. The last time Iwill ever use U-Haul. They owe mw my money back for all the crap.Richard K.
I had a rental which I could have reserved for a full $24hrs but I was asked to estimate how long I would be. I under estimated by a couple of hours and was double charged for the rental for being late. No other customers were impeded by the late return and this business practice sucks. I wanted the extra charge credited or something done but nobody got back to me from customer service.Steve W.
Customer did not leave a comment.Shelby H.
The truck was filthy when I got it. I had to sweep out old pieces of dog food and nails before using it. We also noticed when refilling the gas that the safety inspection sticker was about a month expired. I've rented a truck before and it was great but that one needs some attention.Kristy B.
Clean the vehicles. Plow the parking lot so the truck doesn't get stuck. Booked the truck to pick up at 9am but on the day of pickup I had to wait an hour for the location to open but I was never notified that 9am was not available for pickup here.Amanda F.
It would be nice to be aware of needing to fill the gas to the original level prior to dropping off. But overall a good experience.Brad S.
Customer did not leave a comment.Cody B.
I had completed express pay and yet when I picked up I had to still information of 2 additional friends or relatives. When I returned it I had to wait outside the store while the owner went and checked it.Ken H.
Customer did not leave a comment.Brian B.
The personnel there were not very helpful there. They did not know how to hook up the trailer.JULIAN G.
Yes I have a huge problem with my bill. I was not supposed to be charged the service fee and the fill up fee. I brought the truck back with maybe a km off in the tank. They gave it to me just under 1/4 and I gave it back to them just under 1/4. Being so strict it wasn't a mm or two off is so passiveÂ aggressive and ridiculous. If you want people to be EXACT then give them a full tank and tell them to bring it back full. I was also told by the store employees the charge was only going to be 20$ I have witness of that. I had a very important appointment that was 2 hours away I was already late for and did not have time to waste around. I was willing to accept the 20$ fee but I will not accept a 70$ fee. The difference in the pictures she took is virtually null and to be so aggressive about such a minute amount is just bad service. I expect a refund and a call from someone to discuss this.Â Not to mention the truck sounded and acted like it was about to fall apart.Jordie P.
I booked the U-Haul for 9am and they arranged pick up for me at a store that did not open until 11am. They keys were not in the lockbox and were inside the store. The first lady on the phone transferred me and I was on hold for a long period of time before getting disconnected. The second lady was pleasant and did her best, however that was not much help with the keys being in the closed store.Shannon B.
The cab smelled and was grubby, had to step over a puddle of vomit to get into the cab and the woman who managed the store had marginal english skills at best and was not able to explain things or answer question, which was not her fault but made the transaction more complicated than it needed to be..Szanne M.
I was given the keys without any walk around. I had booked the van for 24 hours I picked up around 1 PM and said I hoped to have it back by 8pm. I swept the van immediately before returning it. I returned the van before 9pm. The store was open and I gave the keys to the lady in the store Again no inspection of the van. Imagine my shock when I received the invoice. I was charged for 2 days rental plus after hours charge and cleaning fee plus tax. the store has not answered their phone all morning and no voice mail. This location should not be a uhaul agentWilliam O.
Customer did not leave a comment.Kenneth F.
Didn't check there box for the key and cost me over $400 for a cargo van that should have cost just over $100. I want my damn money back. I didn't sign for anything!!Shannon S.
Customer did not leave a comment.Colin M.
Customer did not leave a comment.Frances L.
I tried to rent a dolly early in the a.m. The wife Came out and motioned to me to go around the front and they would open the store. No one came to open the door. I ended up waiting for 1 1/2 and the door said that it opened at 9:30 when in fact they officially open at 10:30, after telling me they would open to get the dolly!Frances L.
Wasn't sure what 2 day rental meant so we returned truck today but we really had until tomorrow.Vicki S.
Charge less for a 1/4 tank of fuel, 30$ was way too muchLisa K.
No signage to drop off had to go to 3 location before finding this one and didnt even know it was a drop location because lack of signageROMEO R.
Great service! Very convenient, close to home.Jason G.
Truck was wet and dirty inside. Was very noisy i.e. no muffler. Staff in store were very pleasant but this is the second time I have got a truck from this location that was not in an acceptable condition. It is obvious the trucks are not being properly maintained.DAVID M.
Truck was disgusting and the muffler was broken and the person renting it didn't seem to care.Dennis M.
We were completely shocked at the condition of the truck. It was in terrible condition, dirty, ripped chairs, dusty dash, sticky black console, rusty underbody, crushed food on the ground and dirty clothes behind the seat.Dan R.
Customer did not leave a comment.Vic W.
Went vert well. ThanksEdwin M.
Less expensive than previous rentals, fast and easy to get keys / registerMadelyne M.
Very poor service at this location, it took half hour to get the truck because the woman didnt know how to set everything up and had to call her boss. Could not speak english so i was very confused with the contract. And when i went to return it, the man just didn't say anything to us at all... not impressed. Need more trucks available in peoples own cities, driving to oshawa for that service was not worth it.Breanna K.
Why does the website allow equipment to be selected/rented from locations where the equipment isn't? Every time I book with uhaul it is the same thing. I pick a location, finalize my booking and then am directed to a totally different location for pickup. It makes online booking inefficient for me and almost resulted in me not being able to pick the equipment up. The location I selected was open until 11:00pm and the location I was directed to was only open until 9:00pm. In the past, I have been directed to locations that where they were already closed. Don't allow customers to select locations if that selection will not be honoured.Michael H.
Customer did not leave a comment.anne B.
The truck should not be on the road for rental. There was a crack in the floor which blew extremely hot air into drivers foot making it unsafe to drive and painful! When I told the rental guy about this upon returning the truck he told me that he had reported several problems with the truck and it should not he on the road! It was extremely load and brakes were hard to use. It was an absolute terrible experience and the guy didn't seem to care or offer any discount for my stress and pain (burn mark on my foot). I would not rent from this place again which is unfortunate because I always use uhaul and have another move on July 23rd!Nicole H.
We were left hanging when the reservation I'd made for a cube van at a different location was unavailable due to the store being closed early for the holiday. I had reserved for four thirty and they closed at four... thankfully the Four Guys Convenience location had a rental that was available for our quick delivery of furniture. James was very friendly and helpful.christine D.
The staff be a little more friendly ans less rude and ignorant towards customersPamela B.
Close your customers accounts right the first time so they don't get charged over $90 for 3 days when your customers only use it for 4 hours.Melissa D.
Customer did not leave a comment.TERRY E.
NEVER!!! When returning the truck, I asked if they were going to come out to check it. The woman replied that that was not necessary as I already had my receipt - she was really not interested, took the keys and then returned to the back room so I left. Upon receiving my Visa statement, I saw that I was charged an additional $83.06 as well as the estimated $66.97. After speaking to a customer representative of U Haul, I was told that the mileage was significantly higher (I''m not sure about that one) but I was also charged $50 for gas - I had filled it back up to 1/4 tank just before returning it. I will NEVER pick up a rental truck from anywhere other than a U Haul Centre and I definitely will not recommend a pick up or rental from $ Guys Convenience.Maureen B.
The guy at the pickup location was not only rude but didn't explain how uhaul works and didn't give us the walk around before we left. He didn't explain how many km we had free, and he didn't ask anything about out reservation. All he asked was for a drivers license, and where we were dropping off (even though my reservation said the location). I really wasn't comfortable taking the uhaul from him.bradley G.
Customer did not leave a comment.YVES D.
The attendants at that location have zero customer service. I have been renting from U-haul for the past 30 years; never before I have had such poor service. It's not U-Haul company, it's the staff at this particular location.Arthur A.
Keep the gas tank full for rentalShapour S.
I have signed up to have the Dolly and furniture pads upon picking up the van. However, none of these items were inside of the van when I picked it up. I was charged $15 for it.miko D.
Hi I am responding by saying that I reserved a van with my debit visa card and was reassured that the card would suffice to rent the vehicle. Well when I got there it wasn't. I had to track down a friend with a visa to rent the van, which was a major inconvenience as it was pouring rain. Needless to say I am not impressed. BrianBrian N.
Tell them to choose another location. Uhaul is great... this location is beyond disappointing. They don't have trained english speaking staff. The process to pick up took 1 hour 15 minutes. The girl would not call Uhaul, I had to use my cell costing me! She would not do any of the suggestions from Uhaul 800#. She ran my credit card 5x and twice I was charged $1. That as of now she insists she didn't do. She took pictures of the screens and called her husband or boss? with screenshots. Speaking Korean? Horrible, Horrible experience. I was in tears. She belittled me. In the end I got through to her and was able to get the rental for one day. I originally hoped to rent for three days... and due to the situation, I returned the next day. My husband returned. I came to pick him up to find him waiting for almost half hour. She could not get her computer to work. She wouldn't give my confirmation that the van was returned. She was rude. I was not impressed that she would not give me her signature to confirm I returned the vehicle on time. I called Uhaul again and she finally signed a note that the vehicle was returned. Very stressful experience. I'll never go back. I must add that the problem complicating this experience was the fact that Uhaul has linked someone who worked for me for one day to my uhaul account. Wanting me to pay their outstanding bill. Your 800# I hope took care of this situation. The first girl I spoke with, was awesome at the 800#. We did get discounnected but she did call my home# back. Problem was I was at 4guys on a cell that the battery was dying. When I called back I was forwarded to Nova Scotia then Ontario. I just did not have battery enough. Your store people were asked to call the 800# but would not.Tanya L.
Customer did not leave a comment.kim K.
The lady was very rude I was interfering with her facetimeJAMES F.
Quoted a completely different price when I showed up at the location and it took them one hour to get the order right. Then when I returned they tried to charge me because I was an hour late with the return. When I complained that they wasted an hour of my rental time because they didn't know what they were doing, they told me i should have known to change the drop off time. This is was my first experience with Uhaul. My experience with the people at the 800 number was fine but at the location it was the worst customer service experience i've had in a long time.joel W.
DO NOT RENT FROM THIS LOCATION... THE FOUR GUYS CONVENIENCE STORE @ 174 RITSON RD SOUTH OSHAWA, ONT. I HAD TO WAIT AN HOUR AND A HALF FOR THE KEY TO THE TRUCK, MY BOOKING WAS FOR 8:30AM, I RECEIVED THE KEY AT 10:00AM. I SPOKE WITH A CUSTOMER SERVICE AGENT FROM UHAUL WHILE I WAS WAITING, WHO BY THE WAY, WAS VERY HELPFUL AND APOLOGETIC. THE CUSTOMER SERVICE AGENT SPOKE WITH THE STORE OWNER DIRECTLY., AND MADE HIM AWARE OF THE SITUATION, THE STORE OWNER TOLD THE AGENT, THAT HE WAS NOT COMING RIGHT AWAY. HE WAS VERY RUDE BY THE WAY. I RECOMMEND UHAUL NOT ALLOW THESE VARIETY STORES TO RENT OUT THEIR VEHICLES......I WOULD SUGGEST RENTING A UHAUL VEHICLE ONLY FROM A UHAUL STORE LOCATION. THIS STORE OWNER MADE AN ALREADY STRESSFUL DAY A NIGHTMARE. THIS LOCATION IS THE FOUR GUYS CONVENIENCE STORE @ 174 RITSON RD S. OSHAWA ONT. DO NOT RENT FROM HERE......Janet S.
The dollies are to small and metal no padding so could not move any furniture with it . Please have a few sizes available to use as i moved in to 3rd floor apt and no elavator . Thanks ...Rory B.
The shop opened up 45minutes late. I was unable to get my rental at the time agreed upon through our contract. The store owner said he did not rent out your trucks anymore even though I had a valid confirmation number that was emailed to me. After 10minutes of waiting he finally went through with the transaction. I would never recommend this location to anyone and it has left me with a bad impression of U-Haul pick up locations.Travis K.
He is very rude to me,,,, customer service is important for businessJIGNESHKUMAR P.
Customer did not leave a comment.Jermaine B.
I attempted to use the online feature to pick up my rental. When I completed all the required fields I was instructed to enter the location and get my key. The store owner did no trust the online procedure and made me complete all the forms and license check again. Kind of makes me question why there is an online option at all.Andrew O.
It's not because the people who work there were not polite,they were very polite.its because of the break in communication from the head office and the employees not being able to access the information. It was very frustrating . I was also double charged for a storage I wasn't even keeping. Imy bank account was wiped out for 5 days. It finally was put back. Now u haul refuses to remove my credit card from their system. I am very up . So this is not right. U haul should not be keeping my credit card info in their system. I finished with them on the first. So uhaul needs to have better communication with head office and the employeesDarlene O.
The console needed cleaning. The previous client left sticky residue in coffee holder. The previous client also did not fill the tank all the way. I used just over a quarter of a tank of gas and needed $76.76 to fill it!Tony R.
Excellent service. Vehicle was in beautiful clean condition. I was very impressed.ERICA C.
Customer did not leave a comment.Stephen C.
The pickup and return transactions were smooth and easy and quick. Polite and professional people.Chris E.
Rented a trailer. There isn't much room the maneuver inside the lot. I was also unable to contact the representative at the store to inquire about bringing the trailer back an hour later than anticipated. The telephone number listed on the contract just went to a voicemail service and I didn't receive a call back. This would have been a bigger problem had there been an emergency. The trailer itself was fine, and the in-store service was fairly efficient.Mark F.
Uhaul turned out to be a proven intelligent choice in my experience and will not hesitate in choosing uhaul in future endeavours. Thank for making my experience most enjoyable. Cheers and thank you Uhaul!!!Dean M.
Customer did not leave a comment.Stephen B.
Pick up location was changed and was very far from original location picked online. Not happy at all about that. Drop off was also different from online booking.rosa M.
Slow, unknowledgable sales lady. We were told to move car. Couldn't park in their parking lot. Didn't like paying $60 when van was advertised for 19.99Karen M.
Customer did not leave a comment.Stephen D.
I was supposed to have the truck for 9am and I didn't get it until almost 930 it was supposed to be a self serve thing. When the guy finally showed up to give us the key the truck had less gas then what it was supposed to start with and we had to take out dirty tables and nasty left over furniture so unprofessionalBrad M.
Customer did not leave a comment.john M.
Customer did not leave a comment.GERALD T.