Customer Reviews for Founders Plaza Sunoco
(U-Haul Neighborhood Dealer)

390 reviews

131 Darlin St   East Hartford, CT 06108

(860) 967-3666

Location Hours

  • Mon-Fri: 8 am - 1 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(860) 967-3666

131 Darlin St
East Hartford, CT 06108

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 1 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

WAYNE T. 
Rating:
5.0

Customer did not leave a comment.

Clinton P. 
Rating:
3.0

I started in East Hartford, CT with a quarter tank of gas. I returned the vehicle to NH with slightly under half a tank. I was told by the East Hartford agent that to avoid additional charges I would have to return the vehicle to Hudson, NH with at least a quarter tank. Please investigate for a credit. My final mobile bill reflects a charge of $85.50, which filled the fuel tank. Please investigate for a credit. My contract number is 22458079. Thank you! John Dougan

John D. 
Rating:
4.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

FRANK TERRY C. 
Rating:
3.0

The U-Haul personnel left at 3:00 or 3:30, and I dropped the trailer about 4:00. The sole clerk inside told me to "check in online." It would have been useful if he had handed me a sheet with instructions. Instead I had to call U-Haul for instructions on how to do that. I took pictures before I made the call, assuming they would be useful. However, as the person on the phone waked me through the process, I discovered that the iPhone app required photos taken while you were completing the form on the app. I would have assumed it would let you pick a photo stored on your phone. I was glad I called from the parking lot.

Richard B. 
Rating:
2.0

Absolutely furious that my pickup location changed at 8pm the night before hand. I booked my reservation almost 2 months in advance to pick up at 9am in Middletown and didn't get notified until 8pm the night before that I couldn't pick up until 11am and had to go to East Hartford instead. Beyond unacceptable.

Abigayil S. 
Rating:
3.0

Customer did not leave a comment.

VICTORIA C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

Very Well Done

Robert F. 
Rating:
3.0

I dropped off Sunday after hours

Natasha M. 
Rating:
5.0

Customer did not leave a comment.

Grazyna P. 
Rating:
2.0

The drop off was a horror show. I wish to never go through it again. But I'm renting this weekend. I'm afraid to think what could happen

STEPHEN S. 
Rating:
5.0

The app wasn't exactly user-friendly, however, once it was figured out it was straightforward enough. Great equipment. Thanks.

John M. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

EDDIE S. 
Rating:
3.0

This was a convenient location, but it was not overly clear what to do at drop-off. The location is at a gas station, and the station manager(?) said he would pass the key on to the UHaul representative for us. I appreciated his offer to do that as it wasn't very clear how to proceed otherwise. Other than that, drop-off was easy and quick.

LISA G. 
Rating:
5.0

N/A

Gary R. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
3.0

Convenient that you can buy gas here in case a customer forgets to fill up like I did, though, gas prices here are seriously overpriced. Also, uhaul staff are off the clock at 1pm, which is silly. Fortunately, the attendant was able to help.

KELLY G. 
Rating:
5.0

Good customer service.

David H. 
Rating:
5.0

Customer did not leave a comment.

dong T. 
Rating:
4.0

Easy and friendly service!!

Elizabeth D. 
Rating:
4.0

Customer did not leave a comment.

Haley G. 
Rating:
5.0

Customer did not leave a comment.

Troy W. 
Rating:
3.0

If after checking in online, why did I spend another 20 minutes with the agent? The option for insurance should be included in the online process. Staff was lacking in personality.

Florence U J. 
Rating:
5.0

Honestly Rick went over everything with me even though he was busy! I have rented uhauls many times and have never had such a great experience like this! Definitely will use this location again. Thank you Uhaul!

John C. 
Rating:
5.0

If it's not broken don't try and fix it is the motto to thisb U-Haul dealership

David E. 
Rating:
4.0

Cleaning facility as it was brim Swept but clearly not decontaminated

Shawna M. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Thanks to the cashier who provided great customer service.

Iris V. 
Rating:
3.0

I was met as I drove in. The vehicle was checked, mileage and date verified, and I was good to go. Very friendly staff

Carol W. 
Rating:
5.0

Customer did not leave a comment.

PAUL P. 
Rating:
4.0

Sunday hours.

SIDNEY D H. 
Rating:
5.0

Nothing at all the guys there were great

Sanford W. 
Rating:
5.0

Customer did not leave a comment.

CLOVER W. 
Rating:
5.0

Customer did not leave a comment.

Bryanna L. 
Rating:
5.0

Customer did not leave a comment.

Joel T. 
Rating:
5.0

Great, functional trailer. Nice people there, Rick was efficient and professional. I heard about it from a friend.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

YARELIS D. 
Rating:
3.0

The car was clean, but very old with a hard steering wheel to maneuver. But the reception and customer service was professional and courteous.

Ahmad W. 
Rating:
5.0

Customer did not leave a comment.

steve F. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

ernie O. 
Rating:
4.0

Customer did not leave a comment.

Iryna T. 
Rating:
3.0

Didn't realize that doing the mobile option took a lot longer than going to the desk. Not to impressed when you want to speed the process and it takes longer to setup your rental. Two many steps. Not so convenient.

Marisol A. 
Rating:
3.0

Rick was there to help me. He released the keys to me due to delay getting the combination to the lock. Overall, I was impressed with the self check-in:check-out process despite the glitch/delay

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Charlene D. 
Rating:
5.0

Nothing

millicecia F. 
Rating:
3.0

Customer did not leave a comment.

ASHLEY L. 
Rating:
5.0

Customer did not leave a comment.

rosa C. 
Rating:
5.0

Customer did not leave a comment.

millicecia F. 
Rating:
5.0

Excellent service from pickup to drop off. Great customer service.

Bill H. 
Rating:
3.0

Customer did not leave a comment.

Todd D. 
Rating:
4.0

There should be some guidance inside the cab about gearing the vehicle; After returning the vehicle, it would be more clear if there was guidance about returning the key to the compartment.

Qi Z. 
Rating:
5.0

Good customer service

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

Francisco Q. 
Rating:
3.0

Customer did not leave a comment.

Zenovia P. 
Rating:
5.0

Customer did not leave a comment.

THATSHNA MOORTHY T. 
Rating:
2.0

The U-Haul rep insisted that I could not take the truck that was scheduled for me to use, he also made me wait for another truck to be returned before I could leave the lot and get started moving.

Christina K. 
Rating:
3.0

The uhaul rental is inside the gas station. I feel like maybe they should upgrade that area where you rent and pay for gas. Mr. Bob and the younger gentleman were very nice and the process was swift and easy.

Anna S. 
Rating:
5.0

Customer did not leave a comment.

Jose L B. 
Rating:
5.0

Customer did not leave a comment.

DELORES C. 
Rating:
5.0

Customer did not leave a comment.

Sonya P. 
Rating:
5.0

Customer did not leave a comment.

maria R. 
Rating:
3.0

Slightly confusing where to go to drop off and to connect with a representative.

Hilary L. 
Rating:
5.0

Customer did not leave a comment.

tony M. 
Rating:
2.0

Customer did not leave a comment.

Jakub P. 
Rating:
5.0

Customer did not leave a comment.

norman H. 
Rating:
5.0

Customer did not leave a comment.

Shamkina J. 
Rating:
5.0

Customer did not leave a comment.

Jewel P. 
Rating:
3.0

Customer did not leave a comment.

Dee C. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
4.0

Customer did not leave a comment.

Barbara M. 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Todo está como lo disponen perfecto gracias

Fortunato J. 
Rating:
1.0

Clerk very rude

Anna V. 
Rating:
5.0

Customer did not leave a comment.

Lisa F. 
Rating:
3.0

Customer did not leave a comment.

VISHAL S. 
Rating:
5.0

They were very helpful and went out of their way to help me secure my reservation and truck. I will reserve a trailer soon.

Ralph M. 
Rating:
4.0

Customer did not leave a comment.

Raymond D. 
Rating:
4.0

Customer did not leave a comment.

Charles S. 
Rating:
3.0

Customer did not leave a comment.

heather B. 
Rating:
5.0

keep doing what you're doing

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

anthony R. 
Rating:
5.0

Nices

Aldenis G. 
Rating:
5.0

Perfect professional and great customer service

Samantha P. 
Rating:
5.0

Customer did not leave a comment.

Keith Z. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
4.0

Customer did not leave a comment.

Leslie W. 
Rating:
5.0

Customer did not leave a comment.

Daisy H. 
Rating:
5.0

no need for any improvement strait professional service.

felix O. 
Rating:
5.0

The rental process was easy and helpful since the location was closed. I was able to do everything via my phone and only took about 15 min to complete the rental.

Jonathan F. 
Rating:
5.0

Customer did not leave a comment.

Vahid K. 
Rating:
1.0

Employee was very rude

Joel B. 
Rating:
2.0

They had left windows open and was cold. Kind of different to pick up a truck at a radom gas station.

Sofia P. 
Rating:
5.0

Rick and Bob were great in setting up reservation. Easy thank you!

Rob T. 
No reviews have been submitted for this location.

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