Customer Reviews for Founders Plaza Sunoco
(U-Haul Neighborhood Dealer)

442 reviews

131 Darlin St   East Hartford, CT 06108

(860) 967-3666

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(860) 967-3666

131 Darlin St
East Hartford, CT 06108

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

brian harris 
Rating:
5.0

Customer did not leave a comment.

Jasmine Pabon 
Rating:
3.0

Using the 24/7 online pickup was a nightmare. I called the customer service line 2 times and went to two UHaul locations trying to find someone who would help me understand the app and not a single person knew how to use it. It was so incredibly frustrating and unclear. Additionally, I was overcharged when I was trying to reserve a truck. I was promoted to choose the Springfield location for drop off to save $40-50 dollars but instead I was charged for the extra miles it took to get to the promoted location. Additionally, I was supposed to get a dolly to help with my move ($12) and my pickup location no longer had dollys but I was still charged for it.

Sydney Abele 
Rating:
5.0

Easy access location with a gas station so fueling up on return is a breeze.

Megan Smith 
Rating:
3.0

Customer did not leave a comment.

Angelus Tammaro 
Rating:
3.0

Customer did not leave a comment.

Mark Meachem 
Rating:
4.0

I won’t recommend anyone for the simple fact that I gassed up the truck before returning it and was still charged for gas. Charging $30 to put gas in a truck is ridiculous especially when the U-Haul company is located at a gas station.

tamicka hastines 
Rating:
5.0

Customer did not leave a comment.

Adrian Maker 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Mcgloin 
Rating:
5.0

You’re website advertised that I could rent blankets at the location. I couldn’t. It’s a gas station. Not their fault. Yours

Neal Forte 
Rating:
5.0

Customer did not leave a comment.

thalma rosario 
Rating:
5.0

Customer did not leave a comment.

Julie Velazquez 
Rating:
2.0

Customer did not leave a comment.

Tricia Conduah 
Rating:
4.0

Customer did not leave a comment.

Todd Donovan 
Rating:
1.0

Customer did not leave a comment.

MYRA STOCK 
Rating:
4.0

Customer did not leave a comment.

JOHN GRADY 
Rating:
3.0

A refund for over estimating how much gas to put in. Ended up paying for extra mileage that we went over with but also paid for too much gas and would have fathered those just both cancel each other out. However we lost 50$ altogether…

Daesia Andrews 
Rating:
5.0

Very easy drop off, I would highly recommend!

Andrew Sparks 
Rating:
3.0

Customer did not leave a comment.

Lenroy Edwards 
Rating:
5.0

Customer did not leave a comment.

Jennifer St Germain-Cole 
Rating:
5.0

Customer did not leave a comment.

edmary Gonzalez 
Rating:
5.0

Customer did not leave a comment.

pam mcbride 
Rating:
5.0

Great customer service. Transaction was a easy and efficient.

Deanna Bouchard 
Rating:
5.0

Customer did not leave a comment.

Kerryann Heron 
Rating:
2.0

At this location, the personnel just took the keys and said goodbye. He did not come out to check the vehicle, all he aid was I would be notified via email. This was poor customer service on both ends. I have used UHaul in the past and never experienced anything like this.

Donna Redway 
Rating:
5.0

Customer did not leave a comment.

GOSHAN MONTGOMERY 
Rating:
3.0

Customer did not leave a comment.

Maria Lopez 
Rating:
5.0

Nothing

MICHAEL MARCIONA 
Rating:
5.0

Nothing to improve, everything was on spot on

Victor Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Kasean white 
Rating:
3.0

Customer did not leave a comment.

Linda Irving 
Rating:
5.0

Great service. Excellent customer service

Nicola Salmon 
Rating:
5.0

Customer did not leave a comment.

Dawn Piscitelli 
Rating:
5.0

Customer did not leave a comment.

Robin Grant 
Rating:
4.0

Customer did not leave a comment.

Dawn Demerchant 
Rating:
2.0

Customer did not leave a comment.

AimiA Mccalop 
Rating:
3.0

Customer did not leave a comment.

Joan Marshall 
Rating:
5.0

Easy in and Out.

Jeffrey Roy 
Rating:
3.0

Customer did not leave a comment.

Ryan Rood 
Rating:
5.0

Jeremy was very helpful and professional. It was a pleasant experience. Home Depot cannot compare. The entire rental was very convenient and worked out great for us. Thank You!

Hector Cobian 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Le 
Rating:
5.0

Customer did not leave a comment.

Katie Lackman 
Rating:
5.0

The vehicle was clean, the man who checked us in to get the van was very polite, acted professional, and took the time to explain all safety features, as well as answer all my questions. When I brought the van back, it was the same gentleman, and the drop off was easy and quick. I have already recommended this U-Haul station to a few friends. Thank you for such great service.

Linda Fecko 
Rating:
3.0

The remote Experience was not as easy. It took me a whole hour I was to pick up the truck at a certain time and the proper access code to start the process as the app kept telling me I had the wrong password and code. Thank you to the two young ladies I spoke to through the service center who aide me through the process. Overall I will still recommend UHaul services Thank you

Chinequia Bailey 
Rating:
5.0

This was one of the easiest and quickest pick ups and drop off for a U-Haul vehicle I've ever made. Close to home, easy to find, newer van are among my favorite parts of this pickup. I didn't need to speak to anyone throughout the whole process which is great for my anxiety. I will definitely rent again from this location only

RAYMOND NARDELLI 
Rating:
2.0

Customer did not leave a comment.

Miatta Williams 
Rating:
5.0

Great bunch of guys

Andrea Langner 
Rating:
5.0

Person at counter did an excellent job

Peter Rocco 
Rating:
3.0

Customer did not leave a comment.

Colern LePere 
Rating:
1.0

The place was closed. It was not the place I had reserved when I placed my order.

Justin Elliott 
Rating:
5.0

Customer did not leave a comment.

MYRLIN VALENTIN 
Rating:
5.0

Customer did not leave a comment.

Jason Rojas 
Rating:
5.0

Customer did not leave a comment.

WAYNE TURSI 
Rating:
5.0

Customer did not leave a comment.

Clinton Prospere 
Rating:
3.0

I started in East Hartford, CT with a quarter tank of gas. I returned the vehicle to NH with slightly under half a tank. I was told by the East Hartford agent that to avoid additional charges I would have to return the vehicle to Hudson, NH with at least a quarter tank. Please investigate for a credit. My final mobile bill reflects a charge of $85.50, which filled the fuel tank. Please investigate for a credit. My contract number is 22458079. Thank you! John Dougan

John Dougan 
Rating:
4.0

Customer did not leave a comment.

Stephen Carroll 
Rating:
5.0

Customer did not leave a comment.

FRANK TERRY COUSIN 
Rating:
3.0

The U-Haul personnel left at 3:00 or 3:30, and I dropped the trailer about 4:00. The sole clerk inside told me to "check in online." It would have been useful if he had handed me a sheet with instructions. Instead I had to call U-Haul for instructions on how to do that. I took pictures before I made the call, assuming they would be useful. However, as the person on the phone waked me through the process, I discovered that the iPhone app required photos taken while you were completing the form on the app. I would have assumed it would let you pick a photo stored on your phone. I was glad I called from the parking lot.

Richard Brown 
Rating:
2.0

Absolutely furious that my pickup location changed at 8pm the night before hand. I booked my reservation almost 2 months in advance to pick up at 9am in Middletown and didn’t get notified until 8pm the night before that I couldn’t pick up until 11am and had to go to East Hartford instead. Beyond unacceptable.

Abigayil Shimer 
Rating:
3.0

Customer did not leave a comment.

VICTORIA CHRONIS 
Rating:
5.0

Customer did not leave a comment.

Nicholas Coelho 
Rating:
5.0

Very Well Done

Robert Fowler 
Rating:
3.0

I dropped off Sunday after hours

Natasha Moorehead 
Rating:
5.0

Customer did not leave a comment.

Grazyna Paliwoda 
Rating:
2.0

The drop off was a horror show. I wish to never go through it again. But I’m renting this weekend. I’m afraid to think what could happen

STEPHEN SHEPHERD 
Rating:
5.0

The app wasn't exactly user-friendly, however, once it was figured out it was straightforward enough. Great equipment. Thanks.

John Macaray 
Rating:
5.0

Customer did not leave a comment.

Richard PECK 
Rating:
5.0

Customer did not leave a comment.

Richard Peck 
Rating:
5.0

Customer did not leave a comment.

EDDIE SANCHEZ 
Rating:
3.0

This was a convenient location, but it was not overly clear what to do at drop-off. The location is at a gas station, and the station manager(?) said he would pass the key on to the UHaul representative for us. I appreciated his offer to do that as it wasn't very clear how to proceed otherwise. Other than that, drop-off was easy and quick.

LISA GALLO 
Rating:
5.0

N/A

Gary Ridley 
Rating:
5.0

Customer did not leave a comment.

Carlos Martinez 
Rating:
3.0

Convenient that you can buy gas here in case a customer forgets to fill up like I did, though, gas prices here are seriously overpriced. Also, uhaul staff are off the clock at 1pm, which is silly. Fortunately, the attendant was able to help.

KELLY GALLIGAN 
Rating:
5.0

Good customer service.

David Haldane 
Rating:
5.0

Customer did not leave a comment.

dong tong 
Rating:
4.0

Easy and friendly service!!

Elizabeth Davidson 
Rating:
4.0

Customer did not leave a comment.

Haley Geithner 
Rating:
5.0

Customer did not leave a comment.

Troy Willis 
Rating:
3.0

If after checking in online, why did I spend another 20 minutes with the agent? The option for insurance should be included in the online process. Staff was lacking in personality.

Florence U Johnson 
Rating:
5.0

Honestly Rick went over everything with me even though he was busy! I have rented uhauls many times and have never had such a great experience like this! Definitely will use this location again. Thank you Uhaul!

John Codianni 
Rating:
5.0

If it's not broken don't try and fix it is the motto to thisb U-Haul dealership

David Edmonds 
Rating:
4.0

Cleaning facility as it was brim Swept but clearly not decontaminated

Shawna Mishael 
Rating:
4.0

Customer did not leave a comment.

David Boyd 
Rating:
3.0

Customer did not leave a comment.

Thomas Aglio 
Rating:
5.0

Thanks to the cashier who provided great customer service.

Iris Valle 
Rating:
3.0

I was met as I drove in. The vehicle was checked, mileage and date verified, and I was good to go. Very friendly staff

Carol Wasserman 
Rating:
5.0

Customer did not leave a comment.

PAUL PELLETIER 
Rating:
4.0

Sunday hours.

SIDNEY D HULSE 
Rating:
5.0

Nothing at all the guys there were great

Sanford Waden 
Rating:
5.0

Customer did not leave a comment.

CLOVER WAITE 
Rating:
5.0

Customer did not leave a comment.

Bryanna Lundy 
Rating:
5.0

Customer did not leave a comment.

Joel Torres 
Rating:
5.0

Great, functional trailer. Nice people there, Rick was efficient and professional. I heard about it from a friend.

Mark Jagel 
Rating:
5.0

Customer did not leave a comment.

YARELIS DELEON 
Rating:
3.0

The car was clean, but very old with a hard steering wheel to maneuver. But the reception and customer service was professional and courteous.

Ahmad Wardak 
Rating:
5.0

Customer did not leave a comment.

steve fradiani 
Rating:
5.0

Customer did not leave a comment.

David Raymond 
Rating:
5.0

Customer did not leave a comment.

ernie orlando 
Rating:
4.0

Customer did not leave a comment.

Iryna Turliai 
Rating:
3.0

Didn’t realize that doing the mobile option took a lot longer than going to the desk. Not to impressed when you want to speed the process and it takes longer to setup your rental. Two many steps. Not so convenient.

Marisol Acevedo 
No reviews have been submitted for this location.

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