dong T.
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Comentarios de los clientes para Founders Plaza Sunoco
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Testimonios de clientes recientes de Founders Plaza Sunoco
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Elizabeth D.
Easy and friendly service!!
Florence U J.
If after checking in online, why did I spend another 20 minutes with the agent? The option for insurance should be included in the online process. Staff was lacking in personality.
John C.
Honestly Rick went over everything with me even though he was busy! I have rented uhauls many times and have never had such a great experience like this! Definitely will use this location again. Thank you Uhaul!
David E.
If it's not broken don't try and fix it is the motto to thisb U-Haul dealership
Shawna M.
Cleaning facility as it was brim Swept but clearly not decontaminated
Iris V.
Thanks to the cashier who provided great customer service.
Carol W.
I was met as I drove in. The vehicle was checked, mileage and date verified, and I was good to go. Very friendly staff
SIDNEY D H.
Sunday hours.
Sanford W.
Nothing at all the guys there were great
Mark J.
Great, functional trailer. Nice people there, Rick was efficient and professional. I heard about it from a friend.
Ahmad W.
The car was clean, but very old with a hard steering wheel to maneuver. But the reception and customer service was professional and courteous.
Marisol A.
Didn't realize that doing the mobile option took a lot longer than going to the desk. Not to impressed when you want to speed the process and it takes longer to setup your rental. Two many steps. Not so convenient.
Thomas B.
Rick was there to help me. He released the keys to me due to delay getting the combination to the lock. Overall, I was impressed with the self check-in:check-out process despite the glitch/delay
millicecia F.
Nothing
Bill H.
Excellent service from pickup to drop off. Great customer service.
Qi Z.
There should be some guidance inside the cab about gearing the vehicle; After returning the vehicle, it would be more clear if there was guidance about returning the key to the compartment.
Elizabeth R.
Good customer service
Christina K.
The U-Haul rep insisted that I could not take the truck that was scheduled for me to use, he also made me wait for another truck to be returned before I could leave the lot and get started moving.
Anna S.
The uhaul rental is inside the gas station. I feel like maybe they should upgrade that area where you rent and pay for gas. Mr. Bob and the younger gentleman were very nice and the process was swift and easy.
Hilary L.
Slightly confusing where to go to drop off and to connect with a representative.
Fortunato J.
Todo está como lo disponen perfecto gracias
Anna V.
Clerk very rude
Ralph M.
They were very helpful and went out of their way to help me secure my reservation and truck. I will reserve a trailer soon.
Kenneth B.
keep doing what you're doing
Aldenis G.
Nices
Samantha P.
Perfect professional and great customer service
felix O.
no need for any improvement strait professional service.
Jonathan F.
The rental process was easy and helpful since the location was closed. I was able to do everything via my phone and only took about 15 min to complete the rental.
Joel B.
Employee was very rude
Sofia P.
They had left windows open and was cold. Kind of different to pick up a truck at a radom gas station.
Rob T.
Rick and Bob were great in setting up reservation. Easy thank you!
Dennis D.
very efficient, pleasant experience
Daniel H.
Location was slightly less dross and disgusting than pick up location
Glen N.
nc
Jgor C.
Dirty truck. No high lights beams working. Should be a 15' box truck. I measured it 12'. The person in charge argue it “ it is 15' “. It wasn't 15'. I'm not stupid. And. When I try to get a closer location for pick up and drop off. The closer was 45 miles. So I paid 88 dls more for this bad logistic service on uhaul.com. I will change to Penske. I was a uhaul customer.
Robert N.
Reserved on-line, showed up at rental location, easy to complete the paperwork and get on the road. Returned to same location and they were very helpful in completing transaction for truck return. Founders Plaza Sunoco was great.Not much to improve.
ronnie S.
They was very helpful and they make sure you have everything you need
lacey H.
It did not say anywhere that the location was closed. I sat there waiting for an hour for the place to open and then searched online to figure out how to use the lock box thing. I had originally opted to use a person at the desk. But the 24 hour lock box thing is great.
tina G.
Excellent service
Frankie C.
I felt we were robbed. I payed over $2,000 for the truck and tow dolley. On top of that, had to pay $70 per fill up. So overall, I spent almost $3,000 to move to Texas. That is ridiculous. Will NOT us U-Haul again.
Karie F.
I ordered shipping blankets (1/2 dozen) and didn't realize they weren't in the van until I got to my destination. I chatted online with a U-Haul rep who said I wouldn't get charged, but when I returned the van via the app, I still got charged and will now have to dispute this. So, pretty frustrating as I spent 20 minutes waiting on the phone for a customer rep (never got one) and then spent another 10 minutes virtually chatting with a rep only to have what she said wouldn't be an issue become an issue that I will have to spend even more time trying to resolve.
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