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MARGARET T
Customer Reviews for Fossum Electric Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pickup was quick and easy. Would use this business again
Daryl BEverything was in place and ready to go. I honestly can't think of anything else I needed, other than getting somebody to do the driving for me (lol).
Tom DSecond time I have rented through Fossum. Accommodating, and Hassel free. Will renting again from them in the future.
julian rRussell was very accommodating to help me out after their regular closing hours. He helped me out of a bind and great to deal with overall. But if there was anything negative to say it would be that UHAUL should insure that there are always dollys at larger locations like Yorkton Sask as it is very inconvenient to have to drive 30 miles there from Yorkton to Melville to pick up and then 30 miles back to drop off costing extra 50-60 dollars fuel which incurs higher costs overall. Also spending more time on road which wears out your equipment faster.Thanks
Greg PFossum Electric was very acommodateing to rent from, and I will use them again in the future.
julian rRussell is a very caring and competent manager. Have already recommended Uhaul to several others.
Wade EJust a vacant lot. No staff there
GUY VThe only problem I have is that I was told one price and charged a $100 more.
Lisa pWas charged extra mileage over what was used, the fuel stated in the beginning was incorrect and when I returned the truck with the same fuel as when I picked it up I was charged extra. Tried to call multiple times to find out where the drop box was, both numbers no answer and voicemail as full so called the 1 800 number and left the key inside the locked vehicle as directed and they charged me a $70 cleaning fee. Would never rent from or recommend this depot to anyone. I would recommend driving further away and paying the extra money so they don’t try to take advantage of customers.
CHRISTIAN SThe equipment was there when we needed it and performed flawlessly for all ten of our hauls ! Keep up the great service that you are providing !
Crystal SI was to be able to pick up the trailer at 8:30 am. I went 1 hour early to find the rental office and trailers. I found the trailer but couldn’t find the business, there was no business on any building. Finally found the building but was locked. So sat there and a woman came out told me that was the place but she was leaving and locking up. She said her husband would be there in half an hour. When he came he stated that he had no reservation from Uhaul. I told him that I would need it for an extra day as well. Do to the late time, he stated that it was reserved for the next day. I then asked if I could have it till Saturday morning at 8 am. He said he could do that. So I left with the trailer went home and worked all night hauling and had it back for 8am
Carey FUhaul should never do unauthorized withdrawal from customer credit card without discussing with them. I took the truck barely empty and I was expected to fill the tank with gas of 3/8....that's daylight Robbery...customers should not pay for what was not used. From the pick up location, uhaul should not just make customer sign the contract without showing him or her the gas levels..especially for a first timer user who doesn't know about it. And uhaul should make efforts to make things right rather than withdrawING cash without been authorized by the customer regardless of what was signed. Aside this....all transactions were perfect...but I was ripped off on gas usage atleast for now unless if it will be resolved after I've lodged my complaints.
Kollins DThanks
Desmond DVery disappointed in your yorkton Sask dealer . I had to drive 30 miles to Melville sask. Your dealer there was excellent.
Jarvis LVery friendly and most accommodating Dealer. inventory for auto transporters is challenging Uhaul needs to disperse more inventory
Bryce SImprove the app. It's not user friendly
David EThe pick up was so stressful and the scheduling agent was of no help i booked my rental well in advance and everything was okay i called a day before and also on same day in morning to confirm my pickup as no one called me to confirm then suddenly at 10.30 am the scheduling agent calls and tells me we don’t have a truck. If you want you have to go pick it up 170 kms away from my location else he will cancel my reservation the guy was rude and completely unprofessional as i was in need i had to go long way And waste my time because your scheduling agent can’t schedule well then at the pickup location i was having problem with the truck i called the store but the lady said there’s no one in the office who can come and help again worst service this made my experience so bad that i would never ever trust u haul during move time is very limited in such situation i had to waste 5-6 hours just for pickup
Pavan SCouldn’t find it. Just did the return online on the app. Parked it across four angle parking spots on the street because I didn’t see any signage of the company I was to return it to. I did manage to find the drop box for the keys after walking up and down the street for 30min
Melissa TCab was dirty and they forgot to give me the Doley
nathan m