thanks to the operator on the uhaul help line for extending my days when things didn't go as planned. Huge thanks to the store employee that helped in the pick up and drop off. first time renting and the employee not only made it easy and comfortable but treated us as if we had been coming in for years. **** four stars.Brian G.
Customer Reviews for Fortress Storage Suncrest
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Scott F.
I had a horrible experience from start to finish. TWO times you guys called me and switched my pickup location. Then when I went to this location, it was closed. I called you guys and you said you would get someone out there and nobody ever came after an hour. I called again and they told me about the 24/7 pickup over the phone so I did that. I wish someone told me about that before all of that happened. Maybe stop working with that storage place because that was ridiculous.Breanna N.
I had no complaints about the attendant Sarah. She was very professional and helpful. My biggest complaint is with all u haul locations that I contacted. Very long wait times when trying to reach anyone on the phone without exception. ridiculous.RICH K.
She told me that the price I was charged was way to high and she had no idea how they could of charged me that much.RYLEY O.
El cliente no dejó un comentario.Jarred T.
El cliente no dejó un comentario.Conrad D.
Arrived 3 hours later and was told they would arrive in 90 minutes.larry E.
I drove 20 miles to a large u haul location only to be told I had to drive 20 miles to another location to turn in the trailer. I lost an hour in traffic and 3 gallons of gas. I will never rent from u haul againTAMI JAY N.
El cliente no dejó un comentario.Bill G.
The women I interacted with at this location was very kind and helpful.Jennifer S.
The young lady at the site did a fantastic job.Richard R.
El cliente no dejó un comentario.Yuseph B.
El cliente no dejó un comentario.DENNIS N.
El cliente no dejó un comentario.Lane O.
Outstanding customer service!SANDRA K.
El cliente no dejó un comentario.CAROL P.
Easy pick up and easy drop off. Sara that works there is very helpful and professional.Edward B.
El cliente no dejó un comentario.Kim and Teri K.
I don't like the U-Haul registration app! You don't know what your getting, where to return the vehicle and no personal contact. I had a horrible experience with the whole rental.Cherie C.
Sarah was wonderful!Rick S.
El cliente no dejó un comentario.David P.
Sara was absolutely awesome! She was informative, enthusiast, and especially helpful. Her cheerful personality did not hurt the situation. She was very accommodating and had answers to my questions. I will be returning for future business indeed.Jim B.
El cliente no dejó un comentario.John Y.
Great Facility , Great Staff I will do business here again.phillip H.
Don't write "leave keys in ignition" and "put keys in drop box" on the online return. Which is it?Dave G.
The customer service was amazing. Will definitely rent again.Jessica G.
Sara was super helpful! She was able to transfer my reservation to the Suncrest location when I had made a mistake and made my original reservation in Spokane. She was very pleasant to work with!!diane O.
Very professional, clean facility, excellent staff!Ryan F.