Customer Reviews for Fort Storage LLC
(Distribuidor de U-Haul del vecindario)

390 comentarios

1158 Rte 9 W   Fort Montgomery, NY 10922

(845) 977-4770

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(845) 977-4770

1158 Rte 9 W
Fort Montgomery, NY 10922

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Eric L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA C. 
Clasificación:
5.0

Fort Storage is by far my overall favorite Uhaul rental location. Always above & beyond expectations of service. ¡Gracias!

BEAUDAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

Continue to serve the community well. Thank you.

RICHARD F. 
Clasificación:
5.0

I used this facility for many years and the Hanawald family was always helpful and friendly. I only stopped using this facility because I have moved far away from Fort Montgomery and I has become to difficult to maintain this at such a distance. Highly recommend

BRET B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANKM Q. 
Clasificación:
5.0

Sara was very helpful, competent and patient

Marcel S. 
Clasificación:
5.0

Excellent treatment by Sarah ,

PATRICK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlton E. 
Clasificación:
5.0

Allow motorcycle trailers to be 1-way trips.

DANIELJESUS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony O. 
Clasificación:
5.0

Top notch customer service. Sarah called me and helped me clear up the issues i had with the drop off location and the website. The site was also very clean and well maintained. Will return, thank you!!!

Holly C. 
Clasificación:
5.0

The lady who to care of my account on Fort Storage LLC 1158 Rte 9w Fort Montgomery NY was outstanding , excellent service. It was my first time at that location, she was just excellent.

MAYRAALTAGRACIA D. 
Clasificación:
5.0

After hours drop off was easy and convenient

GUYTON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brendan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleksandr K. 
Clasificación:
5.0

This is the second time I've used this location. Service is awesome, equipment is new, and it's a very easy process.

Jonathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL B. 
Clasificación:
5.0

The BEST customer service you will get from renting a Uhaul at this location.

alaina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

Wonderful experience. I was treated very kindly and helped with expertise and humor. I enjoyed it all and equipment was perfect..

Neil R. 
Clasificación:
5.0

the attendant, Sara Hannawalts was a wonderful agent and very helpful. she went out of her way to make sure we had all the information we needed and the equipment was clean and well prepared for us. The next day in the midst of a national computer failure she came to my rescue to arrange another rental of a van for the day. She showed great determination to find a way to help me with my rental. Great employee.

Rebecca C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAEL R J. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK H. 
Clasificación:
4.0

Please Offer non smoking equipment. This van smelled of smoke and I had to drive with the windows open. There were no floor mats in the van cab and the floor was mud stained. Got the job done, but those issues killed some of the fun.

Josh I. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
5.0

Sara was extremely helpful and patient in navigating the online process and everything went very smoothly.

Ryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARQUICE P. 
Clasificación:
5.0

The app to check in/out was amazing. Had to extend an extra day (twice) and while I had difficulty getting someone on the phone, the live chat on UHaul site was immediate and very helpful - even after hours. Thanks for the great experience.

Kimberly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETE M. 
Clasificación:
5.0

Customer service is excellent. Prompt, professional and willing to explain every detail to make the reservation go easy. Sara Hannawalt is one reason I choose the Fort Montgomery location.

VARNESEA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON A O. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETE M. 
Clasificación:
1.0

I got pulled over by the cops & the car i was given had no paperwork which led to a ticket, almost an arrest. I demand a full refund.

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

Sara was very conscientious and helpful. Please give her a raise!

Donald K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MALCOLMLEE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRANT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marshall M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

I have received a excellent service from Sara, she walk me through entire process of rental with lots of smiles and laughing and I tough to myself that long lost customer service is still strong and alive and all that because I had a problem with u-haul app(my reception was insufficient for downloading it) So again sincere Thank You to Sara !!!????

Janusz S. 
Clasificación:
5.0

Too expensive

ROBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK CARL A. 
Clasificación:
5.0

Sara Hannawalt is terrific to work with! Highly recommend this UHAUL franchise to anyone looking for quick turnaround service with a smile!

LISA H. 
Clasificación:
5.0

Sara was great in talking me through the pickup process at 11pm at night, however, the app and the virtual assistant are not helpful. The app required two contacts at 11pm in order to verify my identification, one of whom was already asleep and did not answer. Most other rental facilities require drivers license and credit card on file for pickup. Why does U-Haul require additional personnel to be contacted when I have a reservation pickup late at night?

Erick M. 
Clasificación:
5.0

Absolutely nothing.... The Hannawalt family is always there to help with any questions or concerns that you have.

Gina B. 
Clasificación:
4.0

Turn off "counter check-in" for the duration of COVID restrictions. Make it clear that the only way to get a vehicle is through on-line checkin.

Raymond K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ETHAN A. 
Clasificación:
5.0

Best customer service ever!!

JULIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack O. 
Clasificación:
5.0

vehicle appeared to be brand new. Office staff was very friendly and helpful.

GRANT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie M. 
Clasificación:
4.0

Safety chains from the dolly to the car frame were so twisted I had to remove the connection bolt from the frame of the dolly to untwist the chain so I could remove the hook from the dolly to attach it to the car. The lights on the dolly were falling out of their sockets.

Richard T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

Sara was helpful, enthusiastic, and knowledgeable. She accommodated our special needs with grace and charm and we were very satisfied with the whole experience.

FRED O. 
Clasificación:
5.0

The young lady in the office was knowledgeable and very helpful,!

Bob B. 
Clasificación:
5.0

Only objected to the cost and value of Insurance. I did pay the $10.

MICHAEL G. 
Clasificación:
5.0

Continues excellent service with out fail every time.

JAY O. 
Clasificación:
5.0

The woman who handled my whole transaction was incredibly professional and helpful! Gracias

DAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
5.0

I cant say enough about sara. I do big catering events and when I need a van I only use fort storage uhaul. Sara is always one step a head of me. Iam a very busy person and time is everything for me. Sara always has my van ready and clean. Your lucky to her. Iam lucky to have her! Thank you sara!!! GO ARMY!! BEAT NAVY!!

DAVE H. 
Clasificación:
5.0

During my 6 rentals in the last 2 years this was absolutely the best. The agent Sara, the equipment and ease of completing the rental

Thomas V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA M. 
Clasificación:
5.0

Thank you team Fort Storage for always helping me accomplish my moving goals!

BEAU P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott D. 
Clasificación:
5.0

Do nothing. Sara was fantastic to deal with. She was friendly, personable and very professional. She was so nice to my father as well. Thank you. Jeff

jeff B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOGAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaanika P. 
Clasificación:
5.0

The customer service at this location was amazing! She was pleasant and full of information. If I'm in need of a van or truck again I will gladly go to the Fort Montgomery location. She even printed out two different truck routes for me to ensure I wouldn't get a ticket driving on any parkways.

Elita S. 
Clasificación:
5.0

Customer service beyond great. Professional.courteous.patient.prompt

Ann M. 
Clasificación:
5.0

El cliente no dejó un comentario.

burim L. 
Clasificación:
3.0

The location is kind of tight for trucks and trailers. The price was extremely high, I was told it was because of the time of year/date.

Anne O. 
Clasificación:
5.0

Great experience from the moment I pulled in. Best uhaul place I have used hands down!

MARY ANN P. 
Clasificación:
5.0

Sarah was great,

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack C. 
Clasificación:
5.0

Customer service was excellent,very nice pleasant experience.

WILLIAM B. 
Clasificación:
5.0

Great service. Everything was very well explained. Vehicle was very clean. Excellent gas mileage.

ROBERT D. 
Clasificación:
5.0

Wonderful service! Thank you so much Sarah!

STANLEY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOB M. 
Clasificación:
5.0

As long as Sarah is behind the desk there is no room for improvement. We had some issues with our hitch and wiring on our vehicle. Sarah was able to direct us to the appropriate personnel to rectify the situation and get us on our way. Thank you Sarah!

JAMES S. 
Clasificación:
5.0

Sara is a pleasure to do business with

DAVID P. 
Clasificación:
5.0

Sara was great. Very thorough & informative

JAY O. 
Clasificación:
5.0

The manger Sara was great

Christopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo R. 
Clasificación:
5.0

The best experience I ever encountered from U-HAUL by far. Sara was so amazing and super friendly. She is very professional and courteous. I hope to work with her in the future.

Joseph B. 
Clasificación:
5.0

I highly recommend for all those in Rockland County!

Geoffrey S. 
Clasificación:
4.0

Sara was excellent as always and helped in many ways. Will go there again.

Walter R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ah-Lon P. 
No se han enviado comentarios para esta ubicación.

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