Customer Reviews for Fort Locks
(U-Haul Neighborhood Dealer)

287 comentarios

24130 W Riverside Dr   Channahon, IL 60410

(815) 467-3812

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    8 a. m. - 12 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/6/2022 - 4/30/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(815) 467-3812

24130 W Riverside Dr
Channahon, IL 60410

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    8 a. m. - 12 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/6/2022 - 4/30/2023: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

All good

THOMAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G.  |  Overall Experience 
Clasificación:
5.0

Location was perfect

John G. 
Clasificación:
5.0

I absolutely loved renting from here. I wish I could move in here to live. The friendliest people you will ever meet, and they appreciate the community and even take part in the yearly parade. They knew you by name and just gave off the best vibes. 100/10 recommend!

Emily B.  |  Overall Experience 
Clasificación:
5.0

This storage facility is extremely clean. The staff is friendly and accommodating, and I am very happy with this experience.

Jean W.  |  Overall Experience 
Clasificación:
5.0

I have used Fort Locks for my RV storage for a few years and have been very pleased by the staff, and security of the facility. The sites I have been assigned have been clean and large enough for my rig. Although I don't use a storage locker, I can see they are all clean and well maintained. Very good facility!

Bruce W.  |  Overall Experience 
Clasificación:
5.0

Staff on site was friendly or helpful. I brought up issues related to being watched and followed while in the facility getting things from my storage. I let management know I felt uncomfortable and discriminated against because I was black. The manager at this facility immediately became defensive and denied the fact I was being discriminated against by other customers and said there are other African American people that rent in her facility. I let her know I've never seen any blacks as I frequently come to my storage. There were always white people in cars staring and making me feel intimidated and unwelcome. After this incident, the people in the office as well as management began to act very unfriendly towards me. They even began to watch me themselves while I was in my own unit. I would call and get a nasty attitude from the manager and even after sometime. I repeatedly called about my unit and these people would never answer my calls regarding my space to see what I wanted or answer questions I had. I would never suggest and blacks rent there!!! This was completely discriminatory and disgusting. The manager and staff should be ashamed of themselves.

Denita H.  |  Overall Experience 
Clasificación:
5.0

Great storage place. Friendly staff.

MICHAEL C.  |  Overall Experience 
Clasificación:
5.0

Very accommodating to your needs Well-kept very clean and the staff very friendly and will help you with any needs you might have

Isadore V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
5.0

Great experience, will use them again when needed and would recommend..

Carol N.  |  Overall Experience 
Clasificación:
5.0

Great facilities, Great people 👍

Anthony H.  |  Overall Experience 
Clasificación:
5.0

Great place, great people, very secure

Carol K.  |  Overall Experience 
Clasificación:
5.0

Great experience. Pickup was a breeze, and the after-hours dropoff was extremely convenient. I called before renting to ask questions and the gentleman who answered the phone (l believe he also assisted us at pickup) was very friendly and helpful.

Jeremy N. 
Clasificación:
4.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo O. 
Clasificación:
5.0

Very happy with the facility and staff. Unit was clean, easily accessible and the site is secure. Friendly, helpful staff.

Ann and Franklin C.  |  Overall Experience 
Clasificación:
5.0

Paula is great. Prices are very good and the facilities are clean and safe.

Marc H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam and Pat P.  |  Overall Experience 
Clasificación:
5.0

Friendly service . Would gladly do business with again.

Kristen L. 
Clasificación:
5.0

This by far the cleanest storage I have ever seen. I know what I am talking about I worked at next door self storage for six years. The staff was very friendly and took care of my every need. If I ever need storage again I will call them first.

STEPHEN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER V. 
Clasificación:
5.0

Ir

Jose D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg and Sherrie O.  |  Overall Experience 
Clasificación:
5.0

This storage facility was fantastic. The office people were always helpful and friendly. I would recommend them to everyone. Clean and friendly. Thank you so much for everything and making a move safe for all my things..you guys are great...

Gail P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

Always a good experience there

Lee C. 
Clasificación:
5.0

The staff was very helpful and friendly and we never had any issues with our storage unit.

JOHN B.  |  Overall Experience 
Clasificación:
5.0

This was a great experience and met ALL my expectations. I rented a slot for my RV. The space was perfect and the price was fair. I will recommend you in the future and I hope you space for me when I return from Florida in the spring.

Michael S.  |  Overall Experience 
Clasificación:
5.0

We used outdoor storage. Excellent, easy in and easy out.

JOHN AND PENNY L.  |  Overall Experience 
Clasificación:
5.0

Paula great person anyone have doubt with there were fantastic people

Kevin W.  |  Overall Experience 
Clasificación:
3.0

Have someone answer the phone, even when you're not open. We had a nightmare of a time checking in and getting the four digit lock box code. Was not aware that if I was late picking up the vehicle, my reservation was cancelled.

Sheryl D. 
Clasificación:
5.0

Very well kept facility. The staff in the office was always friendly and helpful.

Bruce W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY S. 
Clasificación:
5.0

Nothing. You were so hey and waited for my past close to pick up. I really appreciate the help.

Michael R. 
Clasificación:
5.0

Had the best experience here, super friendly and helpful. Had a personal touch which we haven't had at many places in a while!

Jason J.  |  Overall Experience 
Clasificación:
5.0

This was the best storage experience I’ve ever had.This is a 5 star facility.

Mike Dunnagan C.  |  Overall Experience 
Clasificación:
5.0

Excellent experience at fort locks, great facility very clean, and extremely helpful and friendly staff.

Jarek S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARMAINE C. 
Clasificación:
5.0

🤙

JUAN M.  |  Overall Experience 
Clasificación:
5.0

Paula was wonderful, a fantastic manager. Will definitely use and recommend again.

Keegan S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY M. 
Clasificación:
5.0

Great job

RONNY B. 
Clasificación:
5.0

Rented outdoor space for trailer for over 3 years. Process was easy and staff were great to work with. Never had any issues, security within facility and to get inside facility great. Recently sold trailer so storage space no longer needed. Moving out of storage process easy process, completed over the phone.

John D.  |  Overall Experience 
Clasificación:
5.0

The owner/ receptionist was really nice friendly.

DIANA Q. 
Clasificación:
5.0

The actual move out date was 5/28/2021. I called and left a message during normal working hours that Friday. When I called on 6/1 they stated that they did receive the message on Friday the 28. The spots for storing RV's provide ample space to easily back in trailers.

Peter C.  |  Overall Experience 
Clasificación:
5.0

Very pleasant staff!

DANA S. 
Clasificación:
5.0

Very friendly service.

Scott F. 
Clasificación:
5.0

Have rented a space from Fort Locks Storage for several years and the staff has always been fantastic to work with. Entire facility is well maintained and would recommend anyone to seek Fort Locks out if they find themselves needing additional storage.

CRAIG C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan C. 
Clasificación:
5.0

Are possessions were securely stored at Fort Locks Storage for over 7 years. The storage Rep (Paula) was so helpful, professional and friendly as we navigated from a large storage unit to a smaller unit. She answered all of our concerns and made us feel welcomed. I will always recommend Fort Locks Storage to all of our family and friends. Thank you Paula!!!!!!!!!

Arthur T.  |  Overall Experience 
Clasificación:
5.0

Friendly people, very helpful

KENNETH B. 
Clasificación:
5.0

All the staff have been great. Always have been friendly and helped with all my concerns. There's no where else I would be comfortable with storing my belongings or trailer. I'm sad I've been forced to sell my car hauler and no longer need storage for it. Times are changing and not all these changes are good. Thanks all for your help, concern & support. Best wishes & take care!

Dean C.  |  Overall Experience 
Clasificación:
5.0

Nothing, it was the best service I've ever had at any uhaul in my life, the lady that helped me went above and beyond, explained everything, and made my experience today pleasent. I wont go to any other moving company ever..

Beatrice B. 
Clasificación:
5.0

Renting from Fort locks was incredible. They made it so easy, and the van was the nicest moving van Ive ever been in. They were so nice! I will definitely use them again.

LISA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSE G. 
Clasificación:
5.0

This location is AMazing

Amanda G. 
Clasificación:
4.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

Could not have been happier with the whole rental. On arrival the person behind the counter was very nice. The night before they had brought the truck up for me. The truck was showroom new clean. Will come back again

Paul J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH R. 
Clasificación:
5.0

The best.

Dan R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina P. 
Clasificación:
5.0

They were ready and expecting my arrival drop off was easy and they had the paperwork ready when I dropped off the trailer

Patrick G. 
Clasificación:
5.0

Absolutely great place for storage and great customer service, if I'm in that area and ever need storage again I would definitely come back , thankyou for your service

Ryan K.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and easy to work with.

TIMOTHY J. 
Clasificación:
5.0

Excellent service. Friendly and helpful. ¡Gracias!

Chad W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott K. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven C. 
Clasificación:
5.0

Very nice people! Will always go to them first for storage or rental van needs! Best customer service I have experienced in a long time.

BRIAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen S. 
Clasificación:
5.0

U just keep doing what you do the people there are great Terri helped me a lot Thank You very much

Marzelene U. 
Clasificación:
5.0

Very friendly and helpful staff at this location that made everything very easy!

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor B. 
Clasificación:
5.0

Very friendly people who look out for your best interest. They represent uhaul in an excellent mannor ty very much for a simple process. My ownly conplaint is how you can pick a truck and reserve it like it was availible that caused a little mix up only to find out that i acknowledged it was not availible at at that location . This needs to be addressed .

PAUL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor O. 
Clasificación:
5.0

Very friendly and easy drop off. This is our first time renting. Everything was great

Jody K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Baldomero R. 
Clasificación:
3.0

I was VERY disappointed that I had to drive 2 hrs round trip to get my uhaul. No compensation on the price of the uhaul either. I had to change my plans and other peoples plans to "accomodate" Uhaul.

Pamela W. 
Clasificación:
5.0

It was all good!

JOHN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samson A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephan Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

No problems with my move. Easy pickup and return!!

Greg B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharyl M. 
Clasificación:
5.0

Customer service was excellent.

Jerry W. 
Clasificación:
5.0

Always great service!

Dan W. 
Clasificación:
5.0

Very helpful professional representative

Paul K. 
Clasificación:
5.0

The woman who greeted me when I picked up the truck was very pleasant and courteous. Great customer service! That will get there if I have to rent a truck again. PS: the place was immaculately clean

mark D. 
Clasificación:
5.0

Nothing. Paula, and her staff run a tight ship. Very friendly, polite, and professional. I have, and will continue to do business here, and will refer others to fort locks. Gracias.

Scott A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cedrick S. 
Clasificación:
3.0

El cliente no dejó un comentario.

jonathon A. 
Clasificación:
5.0

The ladies were super nice and very helpful even when I had issues with my online registration. She kept at it till it was completed. Gracias.

Robert C. 
Clasificación:
5.0

The rental experience is always great here. Terry & Debbie had everything ready for me with the truck pulled up and ready to go. 10 minutes of paperwork and I was off and Debbie was even kind enough to take me a few minutes early. Great experience.

Stephen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill F. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark M. 
Clasificación:
3.0

I don't understand why you charge $25 to clean the truck when there is nothing that needs to be cleaned

Misty Z. 
Clasificación:
5.0

Great experience. Thank you.

Thomas J. 
Clasificación:
5.0

Nothing, everything wast great!! Nothing to improve .. Thank you for a Great experience for a 1st. Time move on my own..

Mary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fredrick S. 
Clasificación:
5.0

Was very pleased with the courtesy and kindness from Debbie and Paula. Excellent service. This was the first time I rented from Uhaul and it was a pleasant experience. Great job from Fort Locks Storage Uhaul due to their staff.

ARNULFO R. 
Clasificación:
5.0

Great people to work with

Bill F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer V. 
Clasificación:
5.0

I always use U-Haul, but it stinks when you have to drive 45 minutes to pickup equipment. Surely there must be a more convenient way to get what you need at a closer location.

Susan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

I've never had a poor experience here. The office is clean and well maintained, the staff is friendly, and the equipment is ready to go when promised.

Derek S. 
Clasificación:
5.0

Easy in and out process

Brant P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill W. 
Clasificación:
5.0

The people and service is the best ever!! I will always rent from then!!

Dianna W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar R. 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Craig C. 
Clasificación:
5.0

Paula is great person she has a great attitude and a great company

JOHN G. 
Clasificación:
3.0

Have spare keys Incase you get locked out. Owner was unhelpful in this situation.

Timothy B. 
Clasificación:
5.0

The staff was extremely helpful and salt to my every need. I would definitely recommend them and use them again.

John C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
5.0

I used the storage facility in a serious pinch. They were friendly and kind. I'd definitely recommend this place.

Meghan G.  |  Overall Experience 
Clasificación:
5.0

Easy access to our storage area. Always clean and very well maintained. Highly recommended.

BRAD P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob J. 
Clasificación:
5.0

The staff and facility are the finest I have rented from. If I ever need to rent space again, I will rent from Fort Locks!!

Rich L.  |  Overall Experience 
Clasificación:
5.0

Clean, secure and well maintained. Excellent drainage. I've had storage flood before from melting snow. No issues here over 18 months. Would use again.

MICHAEL L.  |  Overall Experience 
Clasificación:
5.0

I would highly recommend Fort Locks for anyone looking for storage.

Trish C.  |  Overall Experience 
Clasificación:
5.0

Just gone for the winter looking forward coming back in spring Owners r great people

Elmer L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demitrius S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim S. 
Clasificación:
5.0

Its a nice place !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!+++!+!!!!!!!!!!!!!!!!!!!!!!++!!!!!!!!!!!!!!!!!!!!++!++++++++++++++++++!!+!!!!!!!!!!!!!!+!!!!!!!!!!!

Heath M.  |  Overall Experience 
Clasificación:
5.0

Clean and safe our open trailer with our stuff still there not touch.

Nestor D.  |  Overall Experience 
Clasificación:
5.0

I stored 2 boats in outside storage area for 10 years without any issues. Based on my experience I feel the facility is secure and would recommend it to others.

RAYMOND H.  |  Overall Experience 
Clasificación:
4.0

The storage space was adequate and well maintained.

JORDAN S.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and accommodating. I would definitely recommend this location

JACOB Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

richard W. 
Clasificación:
5.0

Great Staff ! Would definitely recommend

Kimberly A.  |  Overall Experience 
Clasificación:
5.0

Moving in and moving out went very well no hassle I will be looking forward to moving in in the possible future if needed

Chris P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerrod G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David V. 
No se han enviado comentarios para esta ubicación.

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