Customer Reviews for Fort Knox Self Storage
(Distribuidor de U-Haul del vecindario)

1,579 comentarios

3865 Railroad Av   Pittsburg, CA 94565
(Hwy 4)

(925) 526-4039

Horarios de la ubicación

  • Lunes - Viernes:
    9 a. m. - 1 p. m. / 2 p. m. - 1 p. m.
  • Sábado:
    9 a. m. - 1 p. m. / 2 p. m. - 4 p. m.
  • Domingo:
    Cerrado
Horario especial
  • 6/26/2022 - 6/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(925) 526-4039

3865 Railroad Av
Pittsburg, CA 94565
(Hwy 4)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes - Viernes:
    9 a. m. - 1 p. m. / 2 p. m. - 1 p. m.
  • Sábado:
    9 a. m. - 1 p. m. / 2 p. m. - 4 p. m.
  • Domingo:
    Cerrado
Horario especial
  • 6/26/2022 - 6/30/2022: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great customer experience. Very quick and helpful. Thank you for making our stressful moving situation as simple as possible.

Justina M. 
Clasificación:
1.0

The front desk helper was not clear on the return gas hand. Went to the gas station 2 times only to hear it wasn't in the right spot. Was very nasty and confusing as a person. I wouldn't ever recommend nobody to this uhaul. I have never had a problem at uhaul. If you see I am a regular customer at uhaul

Damond L. 
Clasificación:
4.0

Jay was very helpful and professional.

FRANCISCO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio H. 
Clasificación:
1.0

Unprofessional, overcharging fees, poor customer service, definitely one of my worst locations renting from.

Liban M. 
Clasificación:
5.0

Jay was excellent; above and beyond! Thanks again Jay, for everything brother.

Joseph S. 
Clasificación:
5.0

Best customer service compare to all of the uhaul company I have dealt with all my life. Clean and professional. Hassle free

Joseph H. 
Clasificación:
5.0

Loved this storage, they are very polite and friendly, I’ll recommend to all my family and friends if they need a storage one day , they can use Fort Knox. Thank you guys, have great one.

Mana T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pat C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin L. 
Clasificación:
5.0

Jay was excellent. He was so helpful and professional. He went above and beyond to help us from our long move from San Antonio, TX. . Highly recommend this location to anyone who wants a smooth and seemless transaction. If I could Jay an 11 on a scale of 1-10 I would!!!!! Great job Jay. We will see you again soon. Mike and Krystal

Mike M. 
Clasificación:
5.0

Jay is just wonderful he is so heloful and accommodating thank you so much for all of your service over the years.

Eva S.  |  Overall Experience 
Clasificación:
5.0

J was awesome

GSummer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica R. 
Clasificación:
5.0

Jay was very helpful and made my moving experience more positive.

Patricia P. 
Clasificación:
5.0

Amazing customer service! I was a bit nervous driving a uhaul for the first time and the staff walked me through everything and made me feel very comfortable. A+++

Amber G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel M. 
Clasificación:
5.0

Continue with your company high standards.

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

Kudos to Kimberly.. She was amazing!!

Dessadra F. 
Clasificación:
5.0

Front desk is awesome the lady i spoke to is very respectable and calm. and the guy i dropped the u-haul to is amazing . I've been renting the trucks whenever i need it here and so far for the last 7-8 years. Never had a problem with them . Check this location out much better than u-haul around the area.

Dan Jerald A. 
Clasificación:
5.0

The truck was clean but there is something wrong with the transmission. It jerks and jumps at low speed.

Pittsburg C. 
Clasificación:
5.0

I had great service! And would return again! Gracias

Honorine G. 
Clasificación:
5.0

The worst storage unit I have ever had. When I first can to the storage unit to look at 1 of the units the main guy that works there seemed like he didn't want to rent 1 out to me and also I had gave them my Identification card instead of my id due to them both being th same number her got a attitude because I said I was going to walk up to my storage and stated that he needed to see my id in order for me to do that which was stupid and also they tried to over charge me for days I wasn't going to be using the unit the most racist place I have ever went to.

K'halani Jackee B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIC B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Perry F. 
Clasificación:
1.0

We had reserved a large truck and that truck became not available when we went to pick it up, so then we were offered a smaller truck but able to keep it another day. The smaller truck ended up costing us more money as more mileage was used and more gas was used. The customer service was very poor and this cost us more money in the long run. There was no help as to remedy the situation. The workers there were extremely rude. It would have been nice to be offered some refund back As this was not our fault.

Zackary B. 
Clasificación:
5.0

Jay is Totally Awesome!! Great Service and he really cared about keeping us safe. I would totally rent from this location again because of Jay. Thank you!

CHRISTOPHER T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CANDACE C. 
Clasificación:
5.0

my first and only place I go for rentals. very nice and helpful people.

PATRICIA M. 
Clasificación:
5.0

Customer service representative she was very kind and friendly. Above and beyond great service!

MARKUS C. 
Clasificación:
5.0

The Staff was Awesome and Very communicative always there for me when needed. Thank you All.

Alfred Lee Jr H.  |  Overall Experience 
Clasificación:
5.0

Jay is amazing! Checking in was seamless, my truck was ready, had ample gas and everything needed for an easy move. Renting with the team was a breeze and this location will be my go-to moving forward!

Seleste M. 
Clasificación:
5.0

The service was excellent! The process was easy, the truck was clean and in good condition. Jay was GREAT! which is really what made the whole experience 5 star. I've rented a lot of uhuals from a lot of other locations but this one will now be my go to every time.

Kaveh A. 
Clasificación:
5.0

Very good customer service. Very polite. Very professional at the office. I prefer only coming to this location to rent U-Haul trucks because they are very accurate with their work

KRISTINE J. 
Clasificación:
5.0

It was help full

Razia N.  |  Overall Experience 
Clasificación:
5.0

Excellent management and service. Personnel are very professional and personable.

EDWARD G. 
Clasificación:
5.0

Everything was perfect and well explained

Jose L. 
Clasificación:
5.0

Thank you for all your help and assistance, I truly appreciate the friendly professional staff. Thank you again.

ANITA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley M. 
Clasificación:
4.0

Knowledgeable and excellent. Thank you

JADE T. 
Clasificación:
5.0

Staff was very friendly and helpful. They accommodated me when the original pick place gave my truck away.

Nikkia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dena C.  |  Overall Experience 
Clasificación:
5.0

Love the attention to details and the friendly service that they provide for me

Angel C.  |  Overall Experience 
Clasificación:
1.0

No night drop off And does say that before hand

ROGELIO R. 
Clasificación:
5.0

Very friendly, good service and thorough inspection.

Diana G. 
Clasificación:
5.0

These people were the best. They provided us such personalized care. They helped us load up our U-haul at our home and unload at the site and drive the truck through the site. Every time we accessed our unit they were friendly and helpful. They helped us donate and move items we no longer needed. They all just went above and beyond in the services they provided! We wish every uhaul experience was like this.

Leah H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric N. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEISHA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

Staff was super-friendly and helpful. Definitely using them again and recommending them to friends or family. The smoothest experience I've had renting a u-haul. Also, they were very diligent went it came to sanitation. Anything someone touched was immediately wiped down. It shows they have an eye for detail.

Michael P. 
Clasificación:
5.0

Great team at Fort Knox Self Storage. Helped me out of a bind and were really nice in helping me find a Truck.

Martin F. 
Clasificación:
5.0

Everything is always awesome. That's why I keep going back.

SHELIA W. 
Clasificación:
5.0

Na

MILTON J. 
Clasificación:
5.0

The staff at Fort Knox was excellent and very professional… moving is usually a stressful time and they made the process extremely smooth snd even anticipated some events to help me make decisions that would benefit the process. Well done!

TRACEY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl Jeannine A.  |  Overall Experience 
Clasificación:
5.0

I may have left my tow ball on the truck will contact today. Good service.

MICHAEL C. 
Clasificación:
5.0

Ninguno

Laure E. 
Clasificación:
2.0

The staff that assisted me was very condescending. He spoke down to me as if I were an uneducated child. He was rude and hostile towards me. He acted the same way during the pick up and drop off process.

George R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DERRICK G. 
Clasificación:
5.0

I will be renting from this location again when I get my belongings from storage. Jay has the best customer service. He is very honest and personable.

Lashaunta F. 
Clasificación:
5.0

Very professional, friendly, and relieved excellent service.

Kathleen L. 
Clasificación:
5.0

Kimberly and the other worker were so impressive. The client before the me was late and not well organized. But Kimberly did a amazing job with mitigating the problem. I was extremely impressed with her communication skills. And her customer service. A+ service and knowledge

Aaron P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah W. 
Clasificación:
5.0

Actually, I have to say this u-haul location is excellent and I can't think of anything that would improve the service I received. Jay was extremely helpful and organized. The u-haul store was impeccable, spotless and organized…this u-haul store could actually be used in an advertisement. This is the best u-haul I have been in and the best service from Jay that I have ever received! Thank you Jay!

Robert O. 
Clasificación:
5.0

n/a

Nicolas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINSENT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN T. 
Clasificación:
5.0

One of the best things is that they answer their phones. Kimberly was extremely helpful, the Uhaul rental process was smooth and efficient. I would definitely rent from this location again. ¡Gracias!

Williamina P. 
Clasificación:
3.0

More help was needed.... waiting was the Issue. And Then to be ask to call In if you late picking up your truck when you there when the doors open...very Laughable!

CALVIN H. 
Clasificación:
5.0

Everything was awesome. The staff is very friendly and helpful, I will definitely refer my family and friends. And I will rent from that location again.

Shelia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BABAK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis Keith L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP P. 
Clasificación:
5.0

Great service great crew.

Sheryl Lynn O.  |  Overall Experience 
Clasificación:
5.0

They are great at this facility

Eric K. 
Clasificación:
5.0

Don't change anything

CONSTANCE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANJELICA C. 
Clasificación:
5.0

Both of the reps were friendly, super helpful and professional!

LINDSEY F. 
Clasificación:
5.0

Outstanding customer service

Shondra W. 
Clasificación:
5.0

My experience was wonderful. I was able to get the size truck I needed and at the time I needed it. The three employees I interacted with were very personable and provided great customer service! They made the process extremely easy.

Chianda R. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLANDA L. 
Clasificación:
5.0

Ray & Kimberly are the best. Very knowledgeable, friendly and helpful. They help or accommodate their customers to the best of their abilities. Best storage facility in Pittsburg California. Five stars!!!!

Janet Sue A.  |  Overall Experience 
Clasificación:
5.0

Everyone is always great at Fort Knox. Fast and efficient and vehicles are always clean and well maintained.

Dianna S. 
Clasificación:
5.0

Staff was friendly everything was cool!!

EMMANUEL B. 
Clasificación:
5.0

Jay and his team did an excellent job, providing me with the best service possible,I would highly recommend Jay and his staff for all moving needs

RICHARD T. 
Clasificación:
5.0

The facility closes early, so I would recommend scheduling jobs earlier in the day.

LAURE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianna S. 
Clasificación:
5.0

Nothing. After dealing with the horror that is the Bliss location, and the price gouging at Fast Eddie's, Fort Knox was an absolute pleasure. Professional, communicative and kind, I would not go anywhere else in the Pittsburg Antioch area. These guys are it. Absolute pros. Even set out a chair for me, when I was waiting for my Uber. Ten out of ten.

REBECCA P. 
Clasificación:
5.0

Kimberly was awesome she was nice and respectful she help me in a timely manner she should be a manager she that great she has a great personality and good customer service thank you 😊 love this place very CLEAN I love that and SECURE.

Dolores Eugenia N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRONE D. 
Clasificación:
2.0

It's not the employees fault at this location. It's u haul's policy's where I have a problem by only requiring a credit card to rent instead of debit and the system charging me 79 cents per mile on 192 miles to my credit card.

MICHAEL B. 
Clasificación:
5.0

Nothing everything was perfect.

RANDI W. 
Clasificación:
5.0

Kim had Great customer service very knowledgeable and Super helpful the other fella helping out also was Great. Thank You!

ODESSA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aurelien D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ygan D. 
Clasificación:
5.0

Everything was ran smoothly .

Jewel S. 
Clasificación:
5.0

I was there for 15 years the staff was friendly and very helpful when needed

David W.  |  Overall Experience 
Clasificación:
5.0

The lady there was super awesome. She needs to be a manager. She was very professional and kind. I will rent and refer everyone here

TARAZANO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antoine G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monique Nicole R.  |  Overall Experience 
Clasificación:
5.0

Great service and it was quick!

DANIEL S. 
Clasificación:
5.0

Pick-up trucks should have a door-side step. Getting in and out of such a tall vehicle for someone who doesn't have long legs, can be unsafe. I'm 5'4" which is average for a woman but it was very difficult to get in and out of the truck. I almost fell twice.

Jacqueline G. 
Clasificación:
5.0

Friendly staff and great customer service.

BLAKE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lydia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shahrzad A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNELL T. 
Clasificación:
5.0

no improvements needed very organized, informative and highly efficient staff

JESSICA N. 
Clasificación:
5.0

Excellent Customer service!!

robin N. 
Clasificación:
5.0

as usually the staff wwas excellent and helpfulness as all times we appreciate all of there efforts communicating with the customers we thank u

Mark Richard W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan Q.  |  Overall Experience 
Clasificación:
5.0

My storage was broken into and I believe the alarm that is tied to my unit should have alerted the staff since I had not been there and the resolution well there was none. By the time Jay responded to me ut had been past 30 days and I had to complain about him not following up and no response was provided of what to expect for future security of my belongings as I had discovered the items missing while I was up grading my unit to a larger one. I did not feel my belongings where safe and when I was tild that I cannot assume my belongings would be 100 percent save then it was a red flag to move my things out of there.

Claudia Mariela Hinojosa T.  |  Overall Experience 
Clasificación:
2.0

I am trying to coordinate a move across the country, and this facility was less then helpful with getting everything done. Will not be using this service though u haul again.

Andrew C. | Reservación
Clasificación:
5.0

They were very helpful in managing my reservation, even though I ended up not needing the storage unit. Gracias

Lee C. | Reservación
Clasificación:
5.0

I did not Need storage afterall. They called several times to confirm and i appreciated their efforts

Joseph B. | Reservación
Clasificación:
3.0

Unfortunately, we were unable to contact anyone to confirm our reservation and wound up using another storage facility in the area.

JANE E. | Reservación
Clasificación:
3.0

Unfortunately, was not able to contact anyone at the office in time to determine whether or not we had a confirmed reservation so we contacted another storage facility in the area.

JANE E. | Reservación
Clasificación:
5.0

The facility is very nice and I believe that my things will be safe. Customer service was great and easy to work with.

Steven N. | Reservación
Clasificación:
5.0

I have had great experience with fort knox..no insect..mice or rats storage was always clean....not dusty..the mangament was great.

DEBORAH R.  |  Overall Experience 
Clasificación:
1.0

I reported moved out three months ago but I left lock on door instead of understanding to let me unlock door or cut lock off I offered to clean but talked down to and threatening

JANIE B.  |  Overall Experience 
Clasificación:
1.0

8/31 I reserved a unit for 9/7.I called on 9/6 to confirm & see about doing paperwork. 9/7 my truck was loaded & I thought I needed another space, so I called, I was told I couldn't move in until 9/10

Donna O. | Reservación
Clasificación:
5.0

fine facility - well maintained.

Mark Anthony M.  |  Overall Experience 
Clasificación:
3.0

Didn't need the storage after all. Just filling this out for the refund.

Justin C. | Reservación
Clasificación:
2.0

I drove up to pay my bill and the guy walked out of the store and I thought he was going to unlock someone's storage but he didn't come back for a hour. He came back with his lunch. He saw me drive up

MAYCORA C.  |  Overall Experience 
Clasificación:
4.0

I wssnt able to rent the unit unfortunately. I wasnt aware that the office closed at 1pm and wasnt able to make cutoff to rent a unit in time. Had to rent as somewhere else else who was more avail.

Crystal S. | Reservación
Clasificación:
4.0

Access to hand trucks/bed could be made better. Something secure so they can't get stolen but made available to those who need it. Both hand trucks were locked up.

HELENA V.  |  Overall Experience 
Clasificación:
4.0

Fort Knox Self Storage is great! Staff is very professional, and friendly. I would definitely recommend it.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Both the representatives were awesome and provided great customer service.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Both representatives were pleasant and extremely helpful.

STARBRINA T.  |  First Impressions 
Clasificación:
5.0

Very clean .

Privacy R.  |  First Impressions 
Clasificación:
5.0

Melina is very friendly and informative. I ended up getting a bigger storage because of my needs and she was very accommodating.

Privacy R.  |  First Impressions 
Clasificación:
1.0

I chose this storage through the U-Haul website to receive the 1st month free with oneway truck rental. Upon arriving I showed the associate my confirmation. He simply said, we do not honor the offer.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Very good customer service!

Privacy R.  |  First Impressions 
Clasificación:
3.0

They were excellent!

Privacy R.  |  First Impressions 
Clasificación:
3.0

Went with another storage facility due to administrative fees and coupon that i could not use cause i had to rent truck said nothing on coupon about renting anything

Privacy R.  |  First Impressions 
Clasificación:
5.0

I rescheduled my move in and everything was done in a professional manner online.

Privacy R.  |  First Impressions 
Clasificación:
5.0

The man that assisted me when I came was great and showed me everything I needed to see and gave me all the information I needed.

Privacy R.  |  First Impressions 
Clasificación:
3.0

The facility is well organized and the staff is helpful. Unfortunatley I was unable to move in due to a financial emergency and we could not afford the move this month.

Privacy R.  |  First Impressions 
Clasificación:
3.0

We have been delayed and scheduled to be in town this evening that is the only reason. We are still interested in a unit if available.

Privacy R.  |  First Impressions 
Clasificación:
1.0

This facility cancelled my reservation without notifying me. Also, the rates were not the same as quoted through the dealer.

Privacy R.  |  First Impressions 
Clasificación:
5.0

The customer service here is awesome. I moved from Chicago to the Bay and at the end of a long drive, these guys made everything easy. The contents of my 20 foot uHaul all fit into a 10x20 locker.

Privacy R.  |  First Impressions 
Clasificación:
1.0

I wasn`t able to actually get a storage unit at this location.

Privacy R.  |  First Impressions 
Clasificación:
5.0

The staff was wonderful

Privacy R.  |  First Impressions 
Clasificación:
2.0

I wasnt allowed to view this place due to time and the issues with my rental truck im glad they tried to work with me.the only compkaint I have is the hours. They could stay open later.

Privacy R.  |  First Impressions 
Clasificación:
5.0

The Manager was friendly, helpful and very supportive. I couldn`t have asked for better service. Gracias.

Privacy R.  |  First Impressions 
Clasificación:
3.0

didn`t actually make it to this reservation so not sure if it was good or bad

Privacy R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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