Comentarios de los clientes para Fort Knox Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Fort Knox Self Storage

Clasificación general:

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CAROLYN S.
Clasificación:

Kimberly was fantastic, always willing to help meet your needs. Suggestion, given the current parking lot situation, I would recommend pickup and drop off service.

ANITA P.
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Amy was very pleasant. she was over helpful she explained everything i needed to know about the rental and the truck. I would recommend this location to everyone. the truck was well maintained.

Jacque L.
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Very knowledgeable staff.

BOBBY W.
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I received excellent, over and above 5 Star Service. She was very courteous and professional.

Cornet T.
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nice and friendly customer service well informed no improvement needed

joanna D.
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The woman who helped me was wonderful, Kimberly. But when I picked up the truck, the Manager, Jay was not very friendly and made me feel uncomfortable. I also heard him tell another customer that he would not charge that customer for the dolly he rented. He did not offer me the same courtesy. He was unfair and partial. I will not return there for services, ever, because of him

Richard O.
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El cliente no dejó un comentario.

Andrey G.
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Wonderful customer service.

MIGUEL O.
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El cliente no dejó un comentario.

Kevin M.
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El cliente no dejó un comentario.

candice W.
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El cliente no dejó un comentario.

Joshua D.
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J has been great! He's helped me out a few times already and he's been awesome.

NIXON M.
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El cliente no dejó un comentario.

CRYSTAL O.
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El cliente no dejó un comentario.

PAULA B.
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Thanks everyone for such great customer services. Great team overt there very friendly and professional.

Isabel L.
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I got charged for 75 miles when i only drove 24 miles.

AIDALY C.
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El cliente no dejó un comentario.

Paula B.
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Great experience I Just want to thank Jay for such awesome service!s by keeping us all safe doing these difficult times. Truck was nice and clean and excellent customer services.

Lazaro J.
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El cliente no dejó un comentario.

Timothy R.
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El cliente no dejó un comentario.

JASON G.
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Kimberly was especially helpful. She reached out after an awful online experience and made sure i got a truck. Online site is a 1 out of 10. Ft. Knox location is a 9 out of 10

Lyubomir A.
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El cliente no dejó un comentario.

Thomas H.
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Nothing! You guys are great! But the workers need working tablets from owner!

Jewel S.
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Everything was Smooth! Sorry I don't remember the names of the young lady and gentleman that help me. But, the guy was in training and the young lady was very patient and kind in her training approach! Great Experience Thank you guys!!

Kika T.
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The young lady that assisted me at this location was Amazing. Very kind, professional and very helpful. Thx

Nelda S.
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Everything was EXCELLENT!!! Thank You!!!!

CYNTHIA C.
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El cliente no dejó un comentario.

GERMAN S.
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Kimberly is the best! She is super efficient and knowledgeable.

spencer H.
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El cliente no dejó un comentario.

Kristoffer V.
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Wiping down the truck shouldn't be advised to be done prior to returning the vehicle per the contract. Wiping down should be advised to be done prior to leaving the truck for drop off. Employees end up wiping down the vehicle anyways (from what I an employee stated they had to do). I wiped down the truck I rented prior to it getting examined and then getting my receipt. My feedback is to alter the contract to instead sanitize the truck at the drop off location or simply have the employees do it since they do it anyways.

Taylor V.
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Jim and Kimberly were great. I had a tight window or time to get the truck, run my errands and get it back so Kimberly ran my info over the phone to save time. 10/10 recommend.

GINA H.
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The staff was very friendly and knowledgeable. Fast service and very personable.

Scott T.
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Quick and easy pickup and drop off. The lady (I never got her name) was super helpful and friendly to make the process hassle and headache free on moving day

Xiaolong M.
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customer service is bad, stuffs were not friendly and impatient when ask them multiple question.

Chrisdtina P.
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El cliente no dejó un comentario.

Joshua D.
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Great customer service.

BENNY C.
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Good job

Markus H.
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I was very pleased with my experience at U-Haul. The sales person Kim was very polite and made sure I understood the details in the contract..

RODELIO P.
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El cliente no dejó un comentario.

Sarita H.
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Great customer service! I will definitely refer people I know to check you guys out. Thanks!

Michael M.
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El cliente no dejó un comentario.

jerry A.
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El cliente no dejó un comentario.

Tracey Q.
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great service. That's why i continue to come back.

Mack M.
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El cliente no dejó un comentario.

Sandra G.
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Jay was very professional and was very clear about the equipment and keeping everything sanitary. He made the experience easy and comfortable

Altie T.
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Service was great! Kimberly went above and beyond to help me out. I called around to several locations and no one had trucks. Kimberly was able to find a truck for me and save the day. I was able to continue as planned with my move in date.

Vijay V.
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Kimberly was amazing. She was well organized. She made everything simple during an unprecedented pandemic. I will only come to this location going forward. Cheers to a job well done!

Katherine O.
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Very fast and efficient service. Representative was welcoming, very clear with the contract, and greeted me outside for both my pick up and return. Would highly recommend.

Danny W.
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El cliente no dejó un comentario.

Hector R.
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They make you wipe down the vehicle before you return it with your own wipes! Reserved vehicle online without insurance, somehow this was added during pick up although I opted out of it upfront. Insurance was $20. I requested it be removed and they refused. They can keep the money, but not my business in the future.

Gregory B.
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Great customer service I loved her

Joanna H.
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Easy to work with. Very friendly.

Mary B.
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El cliente no dejó un comentario.

Walter J.
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El cliente no dejó un comentario.

Joshua S.
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Great customer service from the team there on Railroad. Brand new truck, and they were beyond supportive. Definitely will use again.

Scott N.
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Jay & Kimberly were very pleasant & helpful, even when they were busy first thing in the morning.

STEVEN B.
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None

jalisa F.
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Great customer service

vikas V.
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Above & Beyond excellent customer service!!

Marc K.
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I found the staff, especially Kimberly, to be enormously helpful in getting the truck rented and in coaching me through what I needed to pay attention to while driving the truck and how to approximate the gas refill amount.

MADINA N.
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El cliente no dejó un comentario.

Rodel L.
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Alls well, no comment.

Jerry C.
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good Team

Timothy G.
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Kimberly was very Informative, friendly, and helpful. Was pleasant to be around.

Vivian L.
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El cliente no dejó un comentario.

Jeany B.
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none.

RYAN R.
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The guy was so nice and friendly, super helpful and knowledgeable.

Abdullah H.
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El cliente no dejó un comentario.

Monique T.
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Kimberly was awesome!!!

Rosauro A.
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My first rental with this location was last month(May). I got a good and professional service and this month of June, it's better and the more I will recommend other people to go to this place when they need U-Haul truck and other products they sell. "When it's time to rent your U- Haul Truck, go to Fort Knox U-Haul and self-storage, a place to call home and always welcome. Professional and friendly services."

ROSEMARIE R.
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Pleasure meeting Kimberly. She was kind and professional! Will use this place again for sure!

JENNA L.
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Jay's service was excellent and efficient. I would definitely come back and refer my friends to Fort Knox for any uhaul moving needs.

Rodney W.
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El cliente no dejó un comentario.

Veronica P.
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El cliente no dejó un comentario.

Emmette H.
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El cliente no dejó un comentario.

Marino P.
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Since I had experienced an excellent service from your staff plus your truck are in good shape clean and complete with safety equipment I don't have anything to add more for improvement.

Eboni M.
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El cliente no dejó un comentario.

Nicole H.
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El cliente no dejó un comentario.

Monica J.
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El cliente no dejó un comentario.

Crystal L.
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Kimberly is awesome! She took care of us from start to finish! She explained everything and got me goin quick. Thanks kim! C u in a month or so?

Stephanie S.
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When I originally made the reservation for a uhaul, I received a call shortly after that from the lady at the front desk who said they didn't have that particular truck available but did have one that may be a better fit for us (and she was definitely right, she even made the switch to the right truck way too easy), she walked me through the whole process with the protocol they currently have in place for COVID, she was super friendly and didn't seem bothered when I asked a bunch of questions. She extended my rental for 24hrs even though I was convinced I wouldn't need it for more than several hours (again, she was absolutely right!) She explained how returning the truck would be and she was overall very informative and helpful every step of the way! Not to mention the gentleman who walked me through looking at the uhaul before actually taking it off the lot, he showed me how things worked on the inside of the truck and he was extremely helpful as well. They made this experience a very pleasant one. It is safe to say, I honestly wont rent a uhaul at any other location but this one. Thank you guys for all of your help, I appreciate you guys more than you know!

Warren C.
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El cliente no dejó un comentario.

Rosauro A.
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The best deal and good customer services. Start of the pick up to the returning of the truck. Helpful and professional

Hasibullah J.
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The Site manager Jay was very nice and helpful. the office was suppose to open at 9 am, i arrived at 8:40 am he opened the door for me early and helped me with renting a track. I am very satisfy with their service.

Micki M.
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El cliente no dejó un comentario.

Mary E.
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Open a 1/2 day on Sunday, and open up at 7:00am. Mary Burgess.

Andree W.
Clasificación:

quick n easy went in got a truck and left. wanted a cargo van they didn't have one i got a 10 ft box truck for the same price turns out the truck was better the item i needed to pick up would have been too big for the cargo van so im glad they suggested the box truck to me.

Dorine T.
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The customer service was great!

Theresa F.
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They confirmed a dolly then At my pick-up I was told I should be glad if they actually had a dolly. There was no dolly. They told me they called concord U-Haul and reserved a dolly for me. I drove all the way to concord and was informed there was no dolly and they did not receive a call to reserve one!

george G.
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had a great experience with the Lake Tahoe Uhaul.

Mary E.
Clasificación:

Nothing I will refer my family friends and co-workers church family to you the young woman who register me was so perfessinal and welcome me with a great smile and most of all she got me in and out and that what I like. Mary Burgess. I will rent again.

Theresa F.
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Kimberly was AWESOME!!!

Jamie A.
Clasificación:

Friendly and informative customer service representative at the Fort Knox uhaul pick up. She streamlined the process and minimized the headache of moving.

John B.
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Friendly staff, clean trucks

Amanda D.
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As long as you have Kim, your employee at the office on railroad , Your business is in good hands.

Leheng C.
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El cliente no dejó un comentario.

Eamon S.
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El cliente no dejó un comentario.

michael R.
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Everything was just fine except the drivers license verification took far too long. Very nice folks, for sure.

Adell S.
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The staff was very professional.

LATAINA B.
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The customer service was great. The people were friendly fast and efficient.

Andrew C. | Reservation |
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I am trying to coordinate a move across the country, and this facility was less then helpful with getting everything done. Will not be using this service though u haul again.

Lee C. | Reservation |
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They were very helpful in managing my reservation, even though I ended up not needing the storage unit. Thank you

Joseph B. | Reservation |
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I did not Need storage afterall. They called several times to confirm and i appreciated their efforts

JANE E. | Reservation |
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Unfortunately, we were unable to contact anyone to confirm our reservation and wound up using another storage facility in the area.

JANE E. | Reservation |
Clasificación:

Unfortunately, was not able to contact anyone at the office in time to determine whether or not we had a confirmed reservation so we contacted another storage facility in the area.

Steven N. | Reservation |
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The facility is very nice and I believe that my things will be safe. Customer service was great and easy to work with.

DEBORAH R. | Overall Experience |
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I have had great experience with fort knox..no insect..mice or rats storage was always clean....not dusty..the mangament was great.

JANIE B. | Overall Experience |
Clasificación:

I reported moved out three months ago but I left lock on door instead of understanding to let me unlock door or cut lock off I offered to clean but talked down to and threatening

Donna O. | Reservation |
Clasificación:

8/31 I reserved a unit for 9/7.I called on 9/6 to confirm & see about doing paperwork. 9/7 my truck was loaded & I thought I needed another space, so I called, I was told I couldn't move in until 9/10

Mark Anthony M. | Overall Experience |
Clasificación:

fine facility - well maintained.

Justin C. | Reservation |
Clasificación:

Didn't need the storage after all. Just filling this out for the refund.

MAYCORA C. | Overall Experience |
Clasificación:

I drove up to pay my bill and the guy walked out of the store and I thought he was going to unlock someone’s storage but he didn’t come back for a hour. He came back with his lunch. He saw me drive up

Crystal S. | Reservation |
Clasificación:

I wssnt able to rent the unit unfortunately. I wasnt aware that the office closed at 1pm and wasnt able to make cutoff to rent a unit in time. Had to rent as somewhere else else who was more avail.

HELENA V. | Overall Experience |
Clasificación:

Access to hand trucks/bed could be made better. Something secure so they can't get stolen but made available to those who need it. Both hand trucks were locked up.

STARBRINA T. | First Impressions |
Clasificación:

Both representatives were pleasant and extremely helpful.

No se han enviado comentarios para esta ubicación.

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