Comentarios de los clientes para Fort Knox Self Storage LLC

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Fort Knox Self Storage LLC

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DENISE G.
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Always a pleasure to work with!! Very professional and excellent service.. I highly recommend them for storage or uhaul rentals A+++++ Thanks again👍🏻👍🏻 Add More Cabinets

Stephanie M.
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El cliente no dejó un comentario.

John H.
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Windows on the truck were as transparent as wax paper ... Had to take 15 minutes to clean them as soon as I started driving. Otherwise, service was soso. As per many other Yelp reviews, Michelle doesn't give off any 'Customer Service' vibe at all. Only "I'm right, customer is simply an idiot that I have to deal with in a perfunctory manner and send on their way out of my sight." I could tell anything I said contrary would set her off.

Mike B.
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My reserved rental truck on bell rd wasn't there.. no trucks at all... It was like a remake of seinfeld episode. It isnt guaranteed until you get in truck and. Drive it away. Had to drive 220 mile round trip to pick up the truck. Ithought u-haul would reimburse me some money/.. no money

David M.
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The person renting equipment was so rude I almost didn't take the equipment. She apparently hates here job and and all the people who rent U-Haul. I will ever do business with her again and will be telling everyone about my experience.

Nina G.
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El cliente no dejó un comentario.

JEREMY T.
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El cliente no dejó un comentario.

Ted B.
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El cliente no dejó un comentario.

KEVIN R.
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Nothing, Michelle was our customer service agent at Fort Knox , chino valley AZ. and was amazing. She was so nice and immediately made us feel at ease with our move. We were very impressed with her customer service and would definitely utilize this company just to work with her. Thanks again.

Raymond W.
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Excellent customer service!!!!

Robert C.
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The people at Fort Knox Storage were EXCELLENT!

Mike S.
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Great Customer Service!! Treated us like family! Fantastic experience.

steven S.
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El cliente no dejó un comentario.

Thomas C.
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El cliente no dejó un comentario.

Mark S.
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I was told to drop off at one location , they told me they dont deal with Uhaul any longer. Then had to go to another , where they wanted to argue over dropping off the trailer. I just was not satisfied with the service i received.

James G.
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The couple operating Fort Knox Self Storage were friendly and professional. They made the process of picking up the rental very easy. I would recommend them to anyone in the Chino Valley, AZ area, whether moving local or out of state.

RODERICK K.
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The problem was not with the location but with the total screw up that U-Haul made of my reservation. I requested a 26ft truck plus car transporter. On day of pick up (day before moving) I was informed that truck was down with rear axle oil leakage. No other 26ft truck available in AZ. U-Haul could only offer a 20ft truck that was located in Chino Valley (a 7hr round trip drive). Had no option but to take care it as we were required to be out of sold property the following day. This was my WORST experience ever with U-Haul. I have filed an official complaint but to date HAVE NOT heard back from a supervisor or area manager.

Raymond B.
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Extremely smooth rental experience. A 1000 mile move with a full payload, the truck ran flawlessly, loaded well, drove well, and checking it back in was a breeze.

Donald M.
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I told her of the running light proble and she apologized.

Mike R.
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Need better customer service person at this location. Should not be dealing with the public.

Mathew S.
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We were moving and decided we needed a trailer. We called and the lady was so nice and within 30 minutes we were loading our stuff for the move. Very good customer service. Even though I think it is all a con job... her social distancing and care to "keep herself and others safe" was great. Thank you.

Anthony H.
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The lady was not nice at all. I requested a call from the AFM and have not received one yet.

Rick H.
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El cliente no dejó un comentario.

James G.
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El cliente no dejó un comentario.

Mike R.
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I reserved a Van and got a Truck. They rented the van I reserved. The person at the desk was very unfriendly. I was charged the insurance rate for the truck not the van. Raising the cost of the rental. I would not use this location again.

Douglas E.
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Keep doing what you do

SUELLEN H.
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I called the number provided in the text that was sent before taking the truck back as I needed the address of the drop off. Upon arriving with the truck I found that the storage business was closed and locked up. I called the number again that I previously called and the woman didn't remember talking to me telling me where to go and informed me that the people there had quit and that I would have to take it somewhere else.

Russell H.
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El cliente no dejó un comentario.

William L.
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Roll up door was broken and wouldn't roll down all the way

Craig S.
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Suffered greatly from no AC in 119 degrees temp. Fuel tank would not allow me to set the trigger on the gas handle, I had to hold it just barely on when filling.

Paula A.
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El cliente no dejó un comentario.

William N.
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Great people to work with, we rent trucks/trailers at least a dozen plus times a year. Always a breeze.

spence P.
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El cliente no dejó un comentario.

stann C.
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Always professional and knowledgeable with more than fair prices!

Jenna G.
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That was the worst customer service I have ever experienced the lady made us feel like we ruined her day that we were in her way in a problem to her she then said that we needed to get the F out of here after she handed our keys to us then told us to have a safe trip with the response afterwards ( that was sarcasm )I've read reviews on the same location and it seems that I'm not the only one that had the same problem she also told me that my card was declined and then tried to tell me that it was a prepaid card when I tried to explain to her that it was from a bank account she made me feel ignorant I don't understand why she was having such a bad day but after reading other reviews I realized quickly that this was probably just how she reacts to the public I then went to the actual U-Haul location spoke to them and the manager they were amazing and their customer service was outstanding next time my rent any U-Haul equipment I will be going straight to U haul directly and will not Using the Chino location that lady was out of control and rude

Delbert K.
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El cliente no dejó un comentario.

Jody S.
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The manager there was great! She knew her equipment! She was very knowledgeable! She was extremely helpful! My arrival time and departure time was short. Overall I give her 5 excellent stars!!!!!!

Linda G.
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El cliente no dejó un comentario.

david R.
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Nothing! Great people at the desk!

Daniel P C.
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El cliente no dejó un comentario.

Susan B.
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El cliente no dejó un comentario.

Daniel D.
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El cliente no dejó un comentario.

Richard A.
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The attendant seemed a bit “put-off-ish” -did not seem friendly and sent me out without my handtruck which required a return trip to the facility

DENISE G.
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El cliente no dejó un comentario.

BILL H.
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time was important the trailer I needed was hooked up and I was off .

Christopher N.
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El cliente no dejó un comentario.

Michael H.
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Very helpful

Cynthia C.
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El cliente no dejó un comentario.

eric P.
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This location is awesome. The best customer service. They got me taken care of right away no questions asked. Thank you

Rex H.
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El cliente no dejó un comentario.

Alexa T.
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Though the website with Uhaul directly was glitchy the people at the location were helpful and kind I was impressed with their patients and willingness to help myself and the people ahead and behind me in line.

William H.
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El cliente no dejó un comentario.

STEVE F.
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El cliente no dejó un comentario.

wade C.
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El cliente no dejó un comentario.

William H.
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El cliente no dejó un comentario.

Mary M.
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El cliente no dejó un comentario.

Sara S.
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I use Fort Knox for all my U Haul Needs! So kind and helpful!

DENISE G.
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El cliente no dejó un comentario.

Chester W.
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I found the service very efficient, the trailer and dolly were exactly what we needed, I will probably be renting another trailer from Ft Knox in late May to complete our move to Prescott. Would definitely reccommend them to anyone I know in need of a trailer or rental truck.

Mac M.
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Chris was very friendly and extremely helpful.

Veronica C.
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I think better signs in front of this place would be a great idea. Coming from paulden area you don't see the sign until your on top of it

Augie G.
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El cliente no dejó un comentario.

Augie G.
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El cliente no dejó un comentario.

guy H.
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El cliente no dejó un comentario.

DENISE G.
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Great people to work with..Friendly, helpful and each time I rent from them it's a smooth and very professional experience.. would highly recommend and I'll be back! Thanks again for such good and friendly service Dennis Add More Cabinets

Michael H.
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Nothing Michelle was a superstar.

guy H.
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Price is too damned high for a tow dolly.

Richard D.
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El cliente no dejó un comentario.

Gary W.
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Very friendly,courteous and professional. Fort Knox was a nice surprise as I have been using the U-Haul store in Prescott. In my opinion the Prescott store could get an education on how a store should be run.

Richard D.
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I have always been treated well at this location. Great, friendly folks running it. Thank Mike and Michele.

chris T.
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Michelle and Mike are amazing! The rental process is fast and effortless. The equipment is well maintained and clean. Their friendly customer service and willingness to get me in the right equipment goes above and beyond my expectations. Most important is Michelle, a valued customer service rep. She is a rare individual who connects in a personal way to tailor your experience. Thank you! I highly recommend Fort Knox Storage and Uhaul rentals!

Thomas B.
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El cliente no dejó un comentario.

David C.
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Great, friendly folks

Earl M.
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El cliente no dejó un comentario.

RON B.
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El cliente no dejó un comentario.

JANE D.
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Don't change a thing

guy H.
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El cliente no dejó un comentario.

Tommy W.
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Very friendly...did not give up trying to make contact with me when my cell phone was acting up. Took time to email me to tell me there was a change to the reservation,.and to let me know my cell phone service was acting up

gary B.
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They were professional, fast, informative and had a fair price. What more do you need?

Bryan P.
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El cliente no dejó un comentario.

Michelle M.
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Excellent service!!

Roger S.
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One of the best experiences I have ever had with a truck or trailer rental. Top notch service and we were in & out in record time. Overall a very pleasant experience!

REGINA P.
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The woman, Michelle? Was incredibly rude. I almost gave her a piece of my mind, but my grandchildren were with me. She was short tempered, very impatient, talked over me, tried to rush me, and when I was speaking to my insurance agent on the phone, she kept interrupting and telling me what I needed to say. Therefore, I had to keep repeating my question to my insurance company. The gentleman that work there was very polite and kind. I will never use this U-Haul location in Chino Valley ever again. Both of my sons were with me and they saw how rude she was being.

Karen L.
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El cliente no dejó un comentario.

Richard B.
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El cliente no dejó un comentario.

Vincent B.
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I first had contact with Michele at the Chino Valley Ft. Knox location last year when turning in a trailer used for a final move from CA to AZ. She was very pleasant and professional. Since moving here I have rented three pieces of equipment from her. Always hassle free. The U-Haul website is poorly constructed so i call her direct. She is my "go-to" for rentals!!

mike B.
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Quite an enjoyable experience. From check in to walking out to the truck/trailer all went smoothly and efficiently.

Charles P.
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El cliente no dejó un comentario.

gretchen W.
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El cliente no dejó un comentario.

Mike W.
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Was simple to go get and return.

Gary T.
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El cliente no dejó un comentario.

Nancy E.
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El cliente no dejó un comentario.

Darren F.
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We were not going to make it before closing. They offered to wait for us and got us out the door very quickly. Highly recommend these awesome people. Thank you!

Tamera S.
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My experience at Fort Knox in Chino Valley was pure unadulterated shite. I can't begin to tell you how horrifying this experience was. All smiles and friendly up front until you signed the contract and then they lock your storage unit on you so that when your movers are with you you can't even unload and then you try to talk to them about how much that was an inconvenience and your confusion about how you're supposed to unload now and all they say is we don't help unload we don't help unload we don't help unload. Not one sentence of an apology or a bit of empathy for how they ruined your world. And then they start charging you for not being able to unload. This is pure evil. Avoid Fort Knox U-Haul in Chino Valley to the best of your ability. In order to recover from how much Chino Valley Fort Knox U-Haul self-storage harmed me I had to pay an additional 150 bucks just to get my belongings stored because they kept their lock on my storage on my Moving Day and they never even said I'm sorry. These are bad people stay away from them. Go to Store It Self Storage and talk to Doug. I don't know what's going on in Chino Valley but it sure looks a lot like inbreeding. They don't give a crap about how much they harm you. They rented me the storage unit and rented me the U-Haul and when I came back with all my belongings and their lock was on my storage unit I couldn't get into it when my movers were with me. ..they didn't care. They started treating me like there was something wrong with me for needing help to unload when they finally unlocked my storage space the next day. They literally charged me for additional days in the trailer because I couldn't get my stuff out of the trailer cuz they locked the storage unit on me. No they would never even apologize let alone help me recover from the harm they did me... avoid these people at all costs!

Sarah B.
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El cliente no dejó un comentario.

Rick L.
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The agent at the office was wonderful, professional, courteous and clear

Tonya B.
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El cliente no dejó un comentario.

Karl A.
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El cliente no dejó un comentario.

Mackenzie B.
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Michelle was very helpful and courteous! She helped me with my issue of changing my drop off location. We were very grateful to her!

Marvin M.
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The folks at Ft Knox in Chino Valley, Az were a pleasure to work with. We had occasion to rent with U-Haul, twice, within two and a half months. Both times they provided us with so much helpful information; we're new in the area and their input and professionalism was greatly appreciated. Kudos to Ft Knox!

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