Customer Reviews for Forest Grove Elm NSA
(U-Haul Neighborhood Dealer)

Rating:

4.0

The truck I was given only had 1/8 of a tank of gas in it. After picking it up, I drove directly to the gas station for gas. I out $30.00 cash in it and it did not register the gas or reset 'miles until empty'. I immediately called Uhaul and was hung up on. I spoke with Anthony and he was helpful but did not believe me at first about the gas tank situation. Told me they would not rent it if there was a problem. I was trying to report the problem. Continued to drive past "zero miles to empty' without running out of gas. So I know there was gas in it. Then was billed for the gas upon return. Charges are still pending. Anthony said I would get credited $30.00 but like I said, charges are still pending and no credit has been isssued.

Rating:

3.0

As the location did not open until 10:00am, I opted for mobile check-in. The app did not function correctly, despite having the correct permissions. We tried to check-in on two Android devices, and only had success after uploading the app onto a third device (iPhone). Chat was useless as it was an automated bot. It took 30 minutes to get the truck due to glitches in the app. At the drop-off location, we had the same issue with the app once it came to uploading photos. Experiences like these make me realize why technology is always second tier to in-person customer service. I would refrain from mobile check-in in the future.

Rating:

4.0

fine as is

Rating:

5.0

U-haul won't let you down. The Salem location and the Forest Grove location both had immediate service and clear directions on expectations. Pickup was quick, 5 minutes, and I was driving away. Drop-off was even faster, less than 2 minutes. Keep up the excellent work. The customer service was great.

Rating:

5.0

Excellent staff. I've shared my experience with many of my colleagues in Forest Grove.

Rating:

5.0

Everything was perfect from start to finish thanks to Rachel and Savanah

Rating:

5.0

I will be renting again soon.

Rating:

4.0

Possibly double checking that equipment has been loaded into the vehicle. Also, if the vehicles are going to be parked closely together, perhaps an employee should pull it out from other vehicles before turning over to the customer.

Rating:

5.0

Only problem was that the windshield was very dirty.

Rating:

5.0

Excellent staff engagement. She was incredibly helpful, pleasant, and knowledgeable. Well done!

Rating:

5.0

I arrived to pick up the truck at 9am and was having problems with the phone system. It did not send me a code to get the key. Staff arrived early and saw me standing outside and open the door early to help me. She was very helpful and made my day.

Rating:

3.0

I do not think it’s this particular location that is an issue. Sure, the truck was absolutely filthy inside and out, but that’s honestly a small thing for me. It ran and had gas. Fine. The app was nearly unusable, we arranged for a Friday evening after hours pickup, and were assured it would not be an issue for an authorized driver to come pick up the truck. The process of getting the truck took over 3 hours, ultimately we were encouraged to get it the next morning which cost us 12+ hours of moving and loading time, and customer service wasn’t very helpful for any of this. One representative was exceptional but the others just told us to use the app, it would walk us through how to do it. After uploading my license 4 separate times and adding an absurd amount of references, our Friday night move started right before U-Haul opened on Saturday. 0/5 stars- would not recommend ever doing off hours pickup. Also whoever designed the app should be shot. Twice.

Rating:

5.0

Very happy with the customer service at this location the lady who helped me was fantastic

Rating:

5.0

Service at this location was excellent... professional and friendly.

Rating:

5.0

Your employees are very kind and helpful nice to go in a business and see a friendly smile Great Job.

Rating:

5.0

The employee that helped me was very nice and helpful.

Rating:

5.0

I am always greeted with a positive and professional person. Lindsay is such an amazing person to work with. Extremely knowledgeable and always smiling. I will definitely recommend this location to family and friends. Thank you!

Rating:

5.0

Can’t say enough about this location. Great staff and very great experience! Thanks again

Rating:

3.0

Clean the truck interior

Rating:

5.0

I like the location due to the fact it's close to my location. What I did not like is the hours for in person rental. Uhaul.com is the worst experience I have ever had. I was on the phone for an hour and fifteen minutes with customer service support trying to get my rental. Had my daughter even come to help me. She too said it was horrible. I will never use uhaul.com again. Took the app off my phone. If that was the only way, I would go to your competitor.

Rating:

5.0

Customer service was top notch!

Rating:

5.0

Very helpful!will use you again,thanks for the great service!

Rating:

3.0

We were overcharged for a service we specifically said we didn't want. If I hadn't looked closely on the invoice and called for a refund, we would have just been out the money and thought that's how much the total truly was. This really isn't ok!

Rating:

4.0

Make it a little less wonky.

Rating:

5.0

I was scheduled to pick up the vehicle at 1:30 and had to wait til 2:00 for someone to get there to help me.

Rating:

5.0

Good service, good location

Rating:

5.0

Not one thing thank you very much

Rating:

5.0

Aside from the website/application being a bit of a challenge the experience was great. Thank you.

Rating:

5.0

Great service

Rating:

5.0

Perfect customer service!

Rating:

1.0

Tell the counter lady not to lie that she has equipment you needed and specifically called her and then when you arrive it’s not available and I was the first customer in for the day.

Rating:

1.0

I am being charged for something I did not do. That someone had done before I got the it truck. And I will be reporting to the BBB about this matter. The app that I use was working will and took awhile for it to work and and when I was trying to Load a picture it was not working. I very upset about this matter and being charged for something I don't not do is unfair and you people did not do your job on Expecting your vehicles verywell. And charged a Customer damages that they did not do.

Rating:

3.0

I didn't originally realize that when I would return the vehicle, the store would be closed. I was not informed with what to do and I had to guess. The sign on your wall said to make sure you receive a uhaul final receipt, but I had no way of receiving one on the spot so I had to leave without one. This was a stressful experience and I would have appreciated a better rundown of the return process. Customer service was excellent and the woman behind the desk was very friendly and welcoming. If not for the returning experience I would have had no issues.

Rating:

3.0

Know and understand the third party vendors and how that process works. UHaul was very hands off, but offer it as a service on website. The front desk was very helpful and wishful they could help us in a more in-depth way. they know customer is left hanging.

Rating:

4.0

I mean i was given a vehicle “clean” there was a bunch of dirt already in the vehicle. Plus i had to wait longer than the reservation time to rent

Rating:

5.0

Owner was quick to addres/resolve issues. Friendly staff.

Rating:

3.0

I get that you don’t want to put a lot of money into equipment that isn’t used every day, but you really need to insure it is running smoothly so your customers don’t feel like your equipment will strand them between destinations! Tune ups are not that expensive! Mileage should not be the only indicator!

Rating:

2.0

I ordered a utility dolly and furniture dolly for my move. Neither were left in the truck. Moving day is already rushed because the truck has to be back by a certain time. I spent almost 2 hours getting a dolly from another Uhaul store. The $14 fee for the equipment was refunded but there was a lot of time and inconvenience that was also spent as a result of this mistake.

Rating:

5.0

Some moving equipment reserved was not provided. However the company refunded me generously to compensate for the error.

Rating:

4.0

The problem was with U-Haul dispatch not the location. I was put in a local truck that was literally unsafe for highway use. The steering was dangerous and unsafe.