Went to location day before to confirm opening at 9AM. Owner showed up after 10, sat waiting in cold for over an hour. Messed up my appointment. The metal cage right behind the drivers head rattles non-stop. 4 hours of driving with that rattling was awful. I have rented vans from Budget, U Haul and Penske many times. This was awful.Kevin P.
Customer Reviews for Foreign Auto Services Inc
(U-Haul Neighborhood Dealer)
Mastic, NY 11950
Servicios en esta ubicación:
- Mon–Tue9 a. m. - 6 p. m.
- Miércoles8:30 a. m. - 6 p. m.
- Thur–Fri9 a. m. - 6 p. m.
- Sábado9 a. m. - 3 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.Lissette P.
Very nice servicezahir C.
They did not want to take the return. Said to go to Coram. It's only 8 minutes away. Lie we picked this location and Coram is 30 to 40 minutes away. We had to be pushy ND insist My husband had to undo trailer himself and we had to lift off ball hitch. This location needs to be dropped. No a good representation of uhaul.Elizabeth C.
El cliente no dejó un comentario.jack B.
El cliente no dejó un comentario.Susan D.
Everything worked well and fineGrace W.
great place to do business. owner is very personable and honest i would recommend to everyoneALAN E.
This was by far the worst experience I could have imagined. First, my reservation was set for 9am pickup. This location advertises hours from 9am to 6pm. The U-Haul representative did not show up until after 10am and only after I had repeatedly contacted U-Haul for assistance who also was of little help. Set back cost me over an hour of fee's to the crew I had helping with the move as we all sat around staring at each other waiting for a truck to load. Then, once the rep decided to finally stroll in, he gave us a truck which had a obviously flat tire on the inner axel. I pointed this out to him and he was actually trying to convince me to take the truck as is. Said you'll be fine as long as you don't drive on the highway. I insistently refused and made the mechanic plug the tire. I could not imagine someone trying to force knowingly defective and unsafe equipment to people. If I would have taken this truck and had an accident who would have been at fault? Seriously U-Haul? You spin the U-Haul cares motto but obviously do not live up to this at all. This location should NOT be a U-Haul rental. Its a real dive to begin with.Christopher M.
El cliente no dejó un comentario.Robert L.
I picked the trailer up at 4pm on 7/1/22 and returned it at 12 noon on 7/2/22, less than 24 hrs, I received an ebill on 7/8/22 with a charge for a 2 day rental.Carlyle J.
When I pick up the trailer they were very professional, I indicated I going to drop the trailer off on Sunday, so I would not be charged the extra day, the man helping me said they were closed on Sundays, so I could just leave it on the premise he pointed where that was, so I left it on Sunday and nobody was there which I was prepared for, but on that Monday after I receive a bill charging me for both Sunday and Monday, why,Edward P.
El cliente no dejó un comentario.MICHAELS S.
Perfect, change nothing.Matthew S.
El cliente no dejó un comentario.robert E.
El cliente no dejó un comentario.Adam K.
El cliente no dejó un comentario.Sam A.
El cliente no dejó un comentario.Adaora E.
El cliente no dejó un comentario.VINCENT L.
El cliente no dejó un comentario.Alissa W.
All goodJames C.
El cliente no dejó un comentario.willa S.
Very friendly and accommodating helped me with paperwork fast service I would recommend this facility it was also very close to my house.Robert V.
I should have been informed the vehicle needed to be swept before being returned. To be charged $25 is excessive and abusive.Douglas J.
El cliente no dejó un comentario.joan M.
El cliente no dejó un comentario.ROXAN D.
El cliente no dejó un comentario.George D.
Khalid was very accommodating and polite. ¡Gracias de nuevo!Alicia G.
El cliente no dejó un comentario.David D.
The manager of this location was very nice and handled the transaction smoothly. He even hooked up the trailer to my hitch for me. The trailer I rented was clean, undamaged and had pretty new tires,Philip K.
El cliente no dejó un comentario.MATTHEWJOHN H.
Good Service. Clean and nice running vanJay S.
Kali, who was the rental location's employee who I worked with was very pleasant, professional and very helpful. It was a pleasure to work with him.Steven E.
Great staff. Location is kinda cramped for maneuvering a trailerMichael M.
There was no one there and keys unavailable at scheduled pick up. I waited on hold for 45min for help. Got the truck 1:30 min late. Front blinker not working. Paid for furniture pads in truck, there were no furniture pads. Person said there were also none available. Don't like to give bad reviews but unfortunately this was my experience.Michael J.
Return lock box was brokenâ€¦not a negative at all but I was definitely uneasy leaving the key!Kimberly W.
Khalid was terrific to deal withMichael D.
This was the worst experience I have ever had. Poor service. Uhaul was in terrible driving conditions. I broke down and guy from pick up location was of no help. This guy was such a horrible man that he charged me max just bc he didnt like that I was upset. I was only able to make one trip w my move, unable to complete my move. The story of my experience is too long to write. Spoke w uhaul w my entire complaint. (They were very nice) i have to wait 3 days to hear from the area manager. I'm extremely upset & was not offered another uhaul from a different location. I have no source to move now, this service is unacceptable and I should be refunded my entire day. I should also have been offered another vehicle. Poor poor poor service.Carlene L.
El cliente no dejó un comentario.Phyllis H.
El cliente no dejó un comentario.Gerard G.
Nothing everything was great.Michelle P.
El cliente no dejó un comentario.Angelo C.
El cliente no dejó un comentario.Andrew B.
The Cab of the Rental Truck $29 a day wasn't that clean. Felt we had to wipe it down with our own sanitizer wipes. Agent was very pleasent on phone and in person. Very nice person.Cynthia P.
The associate was extremely helpful and very nice to work with.DONNA C.
Everything was greatThomas M.
Drop off was after hours. Very convenient.Marc H.
The service manager is very helpfulLouis C.
This owner is untrustworthy. First of all, I ordered online for a 10-foot truck and a utility dolly and checked in successfully and nothing indicated that the dolly was not available. However when I went there to pick up the truck and the dolly, he told me that he does not have the dolly. Since I needed it so badly, I begged him for help. He sent me to another uhaul station for it, saying that the owner there told him that there was a utility dolly there. I then drove there but the owner there told me that the first owner lied to me. I then had to drive another 20 minutes to a uhaul center to get the dolly. The story does not end here. I drove back to have the truck I ordered and he told me to record the mileage and remember how much gas should be returned, but never mentioned that I need to thoroughly clean the truck, so after I am done, I just broom cleaned the truck, to a status cleaner than that when I received the truck. Since I used the truck in a clear day for only 8 miles for a small amount furniture, no dirt or garbage, so broom clean should be good enough. But when I returned the truck, he did not want to check the truck and told me that he would take care of the rest. However, half day later, I received an extra $25 cleaning fee charge on my credit card. The amount of money is trivial, but the owner's character is ugly.Xiaoduo S.
El cliente no dejó un comentario.Susan B.
Good Service, expectations were met, very competitive pricing.Vladislav B.
El cliente no dejó un comentario.JENNIFER F.
El cliente no dejó un comentario.Peter H.
El cliente no dejó un comentario.RICH D.
El cliente no dejó un comentario.Samir B.
El cliente no dejó un comentario.Tess G.
super friendly, kind and efficient.....perfect experience moving our householdJohn A.
Khalid was very helpful....great customer serviceMatthew Z.
El cliente no dejó un comentario.Daniel P.
l, the trailer was beaten up, 4 different tires on it, electric wires where damaged, right indicator didn't work, the second day lights stopped working at all, I couldn't get to my job early next morning because of no night time lights working, the only lights that worked where brake lights and left indicator, when I called uhaul the connected me to road assistance, wtf, and on top of to start of with again the trailer was NOT AVAILABLE AT THE RESERVED LOCATION, so I was send somewhere else.Peter V.
You were great! No suggestions for improvement.Paul B.
El cliente no dejó un comentario.Jason S.
El cliente no dejó un comentario.CHRISTOPHER R.
El cliente no dejó un comentario.Angela L.
Everything was a great experience and hassle free... made moving an easy one two three Great customer service I've actually been back 3 times and will continue for future if ever need to rent again THANK YOUNicole B.
steering in truck was very looseROBERT S.
The truck was not clean as it had mail and potato chips in it. And when I went to start it the battery wouldn't was dead. He had to jump start the truck and I was told to drive it and then let it idle for a half an hour wasting fuel! I returned the truck with 3/4 tank as thats how much gas was in it when I left and I was told I would be charged. Don't think I'll rent from uhaul any time soon.John R.
El cliente no dejó un comentario.CARLO A.
El cliente no dejó un comentario.ROBERTL M.
From the start it took us 1/2 hour just to take a pic of the back of my license. Had to chat just to get it done. Tried email and app. Truck did not seem sanitized. Dirt and sand on floor, dust in cluster. Luckily we brought wipes to clean it down. We were sceaved out. Would like some form of a refund...keith H.
Very happy with the service and the entire process!Kevin C.
This was a horrible experience and still disputing erroneous charges with them. Which they still have not given a callback on. Instead they keep trying to charge credit card for incorrect fees. Would not recommend. Dispatcher: Michelle Miller dixon was rude, confrontational and made up erroneous charges that we did not agree to. And made promises so that she could get a rental that we were still using but never followed through with promises so we still in the process of a dispute that no one has taken the time to call about.Daryl M.
Excellent very professionalBarry S.
El cliente no dejó un comentario.juan C.
This place is GREAT !!!!!!Barry S.
GREAT !!!!Barry S.
30$ rental , fine i went to pick up stuff in suffolk county never leaving the area , & you charge me about 150$ for mileage , i will never rent another truck from you , neither will my friends , that price is rediculous , 200$ and i rented it for a half a day .inconceivableDAVID W.
Honestly the process of renting the van was smooth. Ralph's was acceptable although the person working there did not wear a mask both times I was there. Also, they were not open when I returned the van as stated on their website which in turn caused me to be charged for 2 days instead of one This was resolved with a phone call. I am still waiting to hear from u haul as I was also double charged for the mileage used. I have used u haul before and this seems to be a problem with u haul and not the place van was rented from. Still waitingMEGAN M.
Two days before my move they called and told me they had a 15" Truck instead of the 26" I initially rented. Also I had to return back to original location, not one way like it was supposed to be. No one there when I returned.Andrew L.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Saranto C.
El cliente no dejó un comentario.Robert K.
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