Customer Reviews for Foothill Truck Rentals
(Distribuidor de U-Haul del vecindario)

184 comentarios

3202 E Foothill Bl   Pasadena, CA 91107

(626) 768-2860

Location Hours

  • Lun. - dom.: 7 a. m. - 3 p. m.
Horario especial
  • 5/31/2021: cerrado

Services at this Location:

Contáctanos

(626) 768-2860

3202 E Foothill Bl
Pasadena, CA 91107

Services at this Location:

Location Hours

  • Lun. - dom.: 7 a. m. - 3 p. m.
Horario especial
  • 5/31/2021: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

El cliente no dejó un comentario.

Kenneth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aliaksandr P. 
Clasificación:
5.0

I've used this location for pick up and drop off 3 times this last year. Perfection every time!

Teresa T. 
Clasificación:
5.0

Excellent service! Would recommend.

Nicholas A. 
Clasificación:
5.0

Gus provides excellent customer service.

Robert R. 
Clasificación:
2.0

El cliente no dejó un comentario.

MohammadSadegh F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan O. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL D. 
Clasificación:
3.0

El cliente no dejó un comentario.

KRISTEN F. 
Clasificación:
3.0

The truck was missing the middle seatbelt. And when I arrived for rental, after the reservation system changed the location on me, they did not have one of the dollies I reserved.

Jacquie G. 
Clasificación:
2.0

No one was there, so we waited for awhile trying to figure out what to do. Tried calling uhaul directly, but was on hold forever, until I gave up. The guy there working ended up being asleep. Also, very unhappy with uhaul overall because they changed my pick up location the day before my move to a much further location with traffic.

OMKAR P. 
Clasificación:
4.0

Dropped off all by app. Did not see any U Haul employee

FRANCISCO A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Radu F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan S. 
Clasificación:
1.0

Although Gus is a pleasant person. The use of marijuana in the office is unacceptable. When I arrived to return the vehicle is was rather strong. I had to knock in the locked door to gain entry. Moments later he came outside

Manuel S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Noel O. 
Clasificación:
5.0

El cliente no dejó un comentario.

enrique E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul D. 
Clasificación:
5.0

Friendly and fast. Really appreciate going in and out. Dropping off the keys in a slot when done was sweet. Especially during Covid

Sandra P. 
Clasificación:
2.0

Truck is old and passenger door did not close well. I ordered blankets but they had none for me, which was a huge problem since I was moving wood furniture (lots of it). the manager was nice but the equiptment and lack of blankets was not acceptable. I would not rent from this location again.

Christina B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lukas M. 
Clasificación:
3.0

El cliente no dejó un comentario.

george R. 
Clasificación:
5.0

Great customer service. Truck was ready for us when we got there and we were driving out a few min later. The gentleman that runs it was very friendly. We even messed up on the time we needed it back and he was very understanding. We own a business in the area and will definitely use this location again.

bryan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gemma T. 
Clasificación:
3.0

Lots of vehicles parked there and a bit difficult to navigate. But the UHaul attendant was fast and efficient.

Monica M. 
Clasificación:
5.0

Great service

Monica L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rita R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETTY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeryl R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandra D. 
Clasificación:
4.0

El cliente no dejó un comentario.

dorothy Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

mitch N. 
Clasificación:
1.0

El cliente no dejó un comentario.

annabelle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

yin Y. 
Clasificación:
5.0

Great service, the team was very helpful and they walked me through best practices for working with the equipment.

Mauricio O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica L. 
Clasificación:
1.0

When I make a reservation, make sure the truck is there or at least call me if it is not. Or at the very least, keep your promises on the deals you offer for not having met the reservation.

Nathaniel B. 
Clasificación:
1.0

Truck cargo area was not clean. Truck was damaged and was told there was no alternate and to call roadside assistance, which I did and had no luck either time reaching an actual person. Had issues with my bill as well and the charges were not reversible so was asked to stop by instead.

Jennifer H. 
Clasificación:
4.0

Thank you for the great service, equipment and truck !

Brion C. 
Clasificación:
5.0

Amazing service. I was totally pleased with the transaction and the equipment.

Kirk K. 
Clasificación:
5.0

Customer service at this location was great! Now customer service with reservation. Wow ! Absolutely disappointed. Spoke with a lady by the name of Tima she said she was a manager. I have never been so upset speaking with someone. I would love if someone can call me in regards to her. I was planning on emailing corporate. Gracias

Shirley F. 
Clasificación:
5.0

Gus was very accommodating and friendly. He provided excellent customer service. I told him I was moving a ping ping table. He realized I needed a bigger truck. So he rented a larger one at no extra charge. I would definitely do business with him again.

brillando V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradbury T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcos G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana L. 
Clasificación:
4.0

There was damage to the vehicle and the mileage was off. This should have been noticed before pick up.

Jason J. 
Clasificación:
5.0

Nothing. Don't change this place they are perfect. I have been here multiple times and pick this location every time I need a truck. I will not go to another one if I don't have to.

Joseph V. 
Clasificación:
5.0

quick and easy to get in and out! location is Great for your needs

Samuel J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa T. 
Clasificación:
1.0

the process to rent through that app was long and troublesome. Nothing was accurate from the charges. Mileage, gas and all charges were double charged. car smelled like weed. Never felt so ripped off, sine didn't work with any human contact the app really screwed me.

sam H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Sven D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCIS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher R. 
Clasificación:
5.0

The customer service was the "BEST" I have experienced by far! A few month back I rented a Uhaul at the Raymond location in Pasadena and their customer service was "TERRIBLE" i called to complain and NEVER got a call back to even should concern. If I have to rent a truck again it will be in this location.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mikail C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sriyan W. 
Clasificación:
5.0

Person onsite was very nice and knowledgeable.

Antonio R. 
Clasificación:
5.0

I forget the name of the associate we received helped from but he was very informative and friendly throughout the entire transaction, from picking up the 15 footer to dropping it off. Would do business again! Thank you!!!

Allen M. 
Clasificación:
5.0

Great job and great customer service. Rep at pick up location was professional and very helpful. Gracias.

Eloisa C. 
Clasificación:
5.0

Guy at counter was great. Very helpful and just a good guy.

Fernando G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALPHONSUS J. 
Clasificación:
5.0

Great staff, was very accommodating to my needs from my time to the rental!!! ¡Gracias!

samuel J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor W. 
Clasificación:
5.0

The gentleman that helped me was outstanding!!!!! The location was the Pasadena Foothill location, and I left my tools in the truck when I returned it and the manager of that location called me and let me know I had left my tool so that I could go and pick them up, thank you!!!!!!!!!!!!!!!!!!!

Chris T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Moises S. 
Clasificación:
5.0

Gus was our representative and he was awesome!!! Very kick back but professional.

Mimi Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBEN B. 
Clasificación:
4.0

Truck was pretty filthy. Guy was super nice and helpful though

Benjamin C. 
Clasificación:
1.0

I asked for my contract to be put on hold and they charge the card anyway before contacting me very bad business practice

Billy T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Manuel V. 
Clasificación:
5.0

Everything went smoothly. We were fortunate to find a truck available since we came at the last minute. It was a very good experience

lawrence R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Farhad R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank N. 
Clasificación:
5.0

Gus was friendly and helpful, picking up and dropping off was easy and fast. I will definitely come back or recommend to anyone.

Alma W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Apel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonino D. 
Clasificación:
5.0

good customer service and the experience was fast and easy

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guoxin T. 
Clasificación:
5.0

Very good experience!

Barbara S. 
Clasificación:
5.0

Thanks Gus for a smooth check-in and check-out process!

Alex M. 
Clasificación:
5.0

This is the second time I've rented a truck from this location. Gus is great to do business with. I will definitely rent from here again and recommend this location to all my friends and family.

Michael I. 
Clasificación:
5.0

I love going to this location

Dimitrios X. 
Clasificación:
3.0

The trailer I rented had a bad taillight and there was no effort to repair it. Take it as is

Kenneth T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Megan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

gilbert B. 
Clasificación:
5.0

Gus was great!

Virginia V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter S. 
Clasificación:
5.0

The person in charged was so nice and helpful!

Danielle G. 
Clasificación:
1.0

Placed a reservation online, got a call the day before my pick up date to inform me there was no available truck. After many back-and-forth calls with U-Haul they found me a truck and trailer but it was an hour away from where I needed it and we're unwilling to help me get the truck or even compensate me for their screw up.

Joshua D. 
Clasificación:
5.0

We were so pleased! The rep who helped us (Jeff?) couldn't have been any kinder or more accommodating. Truck was clean, ran well & worked out great. Lots of U-Haul providers within a 10 mile range; I would recommend this particular location to anyone who needs to rent a truck/van in the area!

mary J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anita G. 
Clasificación:
1.0

I arrived at 3:57 to drop off as the guy who ran the location was pulling out. I know I would ha e made him stay longer with the check out process but I was disappointed the was leaving early as the location was continent to my location. However the location has parking that requires precision and motor skill then i have when backing up a 35 foot truck. The gebterntlemen who was leaving the office as i pulled up did not respond to my waving at him and trying to communicate with him. Between my responsibilitie for the additional gas the disappointing staff leaving a few minutes early and the difficulty parking i would not recommend this location. Also I would not recommended booking online as this did not work out in my favor. I would appreciate additional compensation or a reduction in the price.

Kalvin C. 
Clasificación:
1.0

When I picked up the vehicle, it had no fuel. Now I've been charge $50 for fuel that I shouldn't be responsible for. I was told online, when checking out that someone would be contacting me. Nobody has contacted me. The vehicle was fine. But empty.

Kevin W. 
No se han enviado comentarios para esta ubicación.

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