Comentarios de los clientes para Foothill Truck Rentals

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Foothill Truck Rentals

Clasificación general:

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annabelle B.
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El cliente no dejó un comentario.

yin Y.
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El cliente no dejó un comentario.

Mauricio O.
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Great service, the team was very helpful and they walked me through best practices for working with the equipment.

Danny B.
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El cliente no dejó un comentario.

Monica L.
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El cliente no dejó un comentario.

Nathaniel B.
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When I make a reservation, make sure the truck is there or at least call me if it is not. Or at the very least, keep your promises on the deals you offer for not having met the reservation.

Jennifer H.
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Truck cargo area was not clean. Truck was damaged and was told there was no alternate and to call roadside assistance, which I did and had no luck either time reaching an actual person. Had issues with my bill as well and the charges were not reversible so was asked to stop by instead.

Brion C.
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Thank you for the great service, equipment and truck !

Kirk K.
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Amazing service. I was totally pleased with the transaction and the equipment.

Shirley F.
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Customer service at this location was great! Now customer service with reservation. Wow ! Absolutely disappointed. Spoke with a lady by the name of Tima she said she was a manager. I have never been so upset speaking with someone. I would love if someone can call me in regards to her. I was planning on emailing corporate. Thank you

brillando V.
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Gus was very accommodating and friendly. He provided excellent customer service. I told him I was moving a ping ping table. He realized I needed a bigger truck. So he rented a larger one at no extra charge. I would definitely do business with him again.

Bradbury T.
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El cliente no dejó un comentario.

Marcos G.
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El cliente no dejó un comentario.

Nelson P.
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El cliente no dejó un comentario.

Dana L.
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El cliente no dejó un comentario.

Jason J.
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There was damage to the vehicle and the mileage was off. This should have been noticed before pick up.

Joseph V.
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Nothing. Don't change this place they are perfect. I have been here multiple times and pick this location every time I need a truck. I will not go to another one if I don't have to.

Samuel J.
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quick and easy to get in and out! location is Great for your needs

Teresa T.
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El cliente no dejó un comentario.

sam H.
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the process to rent through that app was long and troublesome. Nothing was accurate from the charges. Mileage, gas and all charges were double charged. car smelled like weed. Never felt so ripped off, sine didn't work with any human contact the app really screwed me.

Sven D.
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El cliente no dejó un comentario.

Peter B.
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El cliente no dejó un comentario.

FRANCIS R.
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El cliente no dejó un comentario.

Christopher R.
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El cliente no dejó un comentario.

Mark H.
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The customer service was the "BEST" I have experienced by far! A few month back I rented a Uhaul at the Raymond location in Pasadena and their customer service was "TERRIBLE" i called to complain and NEVER got a call back to even should concern. If I have to rent a truck again it will be in this location.

Mikail C.
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El cliente no dejó un comentario.

Sriyan W.
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El cliente no dejó un comentario.

Antonio R.
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Person onsite was very nice and knowledgeable.

Allen M.
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I forget the name of the associate we received helped from but he was very informative and friendly throughout the entire transaction, from picking up the 15 footer to dropping it off. Would do business again! Thank you!!!

Eloisa C.
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Great job and great customer service. Rep at pick up location was professional and very helpful. Thank you.

Fernando G.
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Guy at counter was great. Very helpful and just a good guy.

ALPHONSUS J.
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El cliente no dejó un comentario.

samuel J.
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Great staff, was very accommodating to my needs from my time to the rental!!! Thank you!

Taylor W.
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El cliente no dejó un comentario.

Chris T.
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The gentleman that helped me was outstanding!!!!! The location was the Pasadena Foothill location, and I left my tools in the truck when I returned it and the manager of that location called me and let me know I had left my tool so that I could go and pick them up, thank you!!!!!!!!!!!!!!!!!!!

Linda V.
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El cliente no dejó un comentario.

Moises S.
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El cliente no dejó un comentario.

Mimi Y.
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Gus was our representative and he was awesome!!! Very kick back but professional.

RUBEN B.
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El cliente no dejó un comentario.

Benjamin C.
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Truck was pretty filthy. Guy was super nice and helpful though

Billy T.
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I asked for my contract to be put on hold and they charge the card anyway before contacting me very bad business practice

Manuel V.
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El cliente no dejó un comentario.

lawrence R.
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Everything went smoothly. We were fortunate to find a truck available since we came at the last minute. It was a very good experience

Farhad R.
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El cliente no dejó un comentario.

Frank N.
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El cliente no dejó un comentario.

Alma W.
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Gus was friendly and helpful, picking up and dropping off was easy and fast. I will definitely come back or recommend to anyone.

William R.
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El cliente no dejó un comentario.

Apel K.
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El cliente no dejó un comentario.

Antonino D.
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El cliente no dejó un comentario.

James H.
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good customer service and the experience was fast and easy

Stephen B.
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El cliente no dejó un comentario.

Guoxin T.
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El cliente no dejó un comentario.

Barbara S.
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Very good experience!

Alex M.
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Thanks Gus for a smooth check-in and check-out process!

Michael I.
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This is the second time I've rented a truck from this location. Gus is great to do business with. I will definitely rent from here again and recommend this location to all my friends and family.

Dimitrios X.
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I love going to this location

Kenneth T.
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The trailer I rented had a bad taillight and there was no effort to repair it. Take it as is

Megan S.
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El cliente no dejó un comentario.

gilbert B.
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El cliente no dejó un comentario.

Virginia V.
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Gus was great!

Walter S.
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El cliente no dejó un comentario.

Danielle G.
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The person in charged was so nice and helpful!

Joshua D.
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Placed a reservation online, got a call the day before my pick up date to inform me there was no available truck. After many back-and-forth calls with U-Haul they found me a truck and trailer but it was an hour away from where I needed it and we're unwilling to help me get the truck or even compensate me for their screw up.

mary J.
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We were so pleased! The rep who helped us (Jeff?) couldn't have been any kinder or more accommodating. Truck was clean, ran well & worked out great. Lots of U-Haul providers within a 10 mile range; I would recommend this particular location to anyone who needs to rent a truck/van in the area!

Eugene J.
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El cliente no dejó un comentario.

Anita G.
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El cliente no dejó un comentario.

Kalvin C.
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I arrived at 3:57 to drop off as the guy who ran the location was pulling out. I know I would ha e made him stay longer with the check out process but I was disappointed the was leaving early as the location was continent to my location. However the location has parking that requires precision and motor skill then i have when backing up a 35 foot truck. The gebterntlemen who was leaving the office as i pulled up did not respond to my waving at him and trying to communicate with him. Between my responsibilitie for the additional gas the disappointing staff leaving a few minutes early and the difficulty parking i would not recommend this location. Also I would not recommended booking online as this did not work out in my favor. I would appreciate additional compensation or a reduction in the price.

Kevin W.
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When I picked up the vehicle, it had no fuel. Now I've been charge $50 for fuel that I shouldn't be responsible for. I was told online, when checking out that someone would be contacting me. Nobody has contacted me. The vehicle was fine. But empty.

Francis L.
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El cliente no dejó un comentario.

Chelisa V.
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El cliente no dejó un comentario.

Bently A.
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The location was fine and the gentleman attending the location was good. My only real issue was the mobile website and that experience was not good. It was very difficult to navigate and check out was much more difficult than it needed to be and that is really only due to the below average layout. it was difficult to find the confirmation primarily because I had to sift through all of the ads or accessories that you are trying to sell. The return process was worse. The application was slow when I had good connectivity at home, and terrible when I had poor connectivity at the pick up location. Make it a good and efficient check in / check out experience and you will make much more money than trying to sell add ons which makes it a bad user experience.

John S.
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El cliente no dejó un comentario.

Richard B.
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The person who helped us on July 25, 2020 was really nice :)

Omar L.
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El cliente no dejó un comentario.

Joseph O.
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More information about the truck.

andrea D.
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very friendly

Rose R.
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El cliente no dejó un comentario.

Adrian J.
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First of all, I agreed to a 68$ charge upon arrival which I signed for. The gentleman never gave me a written contract and also stated that he was off at 3 pm but the gate would be open 24 hours. We dropped off at 6 pm with no worries in the word since the guy did not once say we would be charged for an extra day if we passed a certain time I'm assuming?! This was by far the most unprofessional transaction of renting a vehicle trailer. If I knew in advance of a time slot to drop off and not be charged double I would have met that agreement. DONT RENT FROM UHAUL! If u do make sure you get a actual freakin contract from the place renting to you. Upset is a understatement.

Daniel L.
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I was charged an extra day because no one answered the phone for drop off information.

Drew H.
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Keep everything online as much as possible. I have had awful experiences with UHaul in the past, all due to employee incompetence, so having the entire reservation online was a relief.

Lawrence S.
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El cliente no dejó un comentario.

Gilbert H.
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Gus is the real deal. He was always there when you needed him, even if only by phone. And he keeps the trucks in excellent condition.

ALBINA K.
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I had a horrible experience with the guy behind the desk. He has a violent temper and made me fear he would harm me when I dared to question his inconsistencies with the mileage and charges. He kicked me out of the office screaming at me and calling me a complainer. When I first arrived, he tried to charge me $10 to leave my car there. When I questioned it, he said he would waive the fee. During checkout, he gave me a much higher mileage and so I questioned it, and he got so physically angry, it was scary.

Anthony J.
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Everything was great!

Cynthia B.
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GREAT SERVICE!!!! GREAT TRUCK!!!! GREAT MANAGER!!!

Steve L.
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El cliente no dejó un comentario.

ROMAN K.
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El cliente no dejó un comentario.

Nassry Z.
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Associate on duty was very customer focused and friendly.

David A.
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Outstanding customer service!

Moises M.
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The truck was ok only the service a little later

Brendan M.
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El cliente no dejó un comentario.

Dana T.
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El cliente no dejó un comentario.

Emily O.
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You are awesome! Thank you and happy good friday!!!

Jonathan F.
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Was overcharged $24.65 for 17 of gas. Disputing.

Roger S.
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Get correct drop off location! Show Low, AZ requested. Springerville, AZ emailed later to me. 45 min drive further???? Added cost from original quote & added cost when turned in at ShowLow. Figure you owe me $35 or so.

shigeru L.
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The staff was very helpful. Thank you

Johanes H.
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El cliente no dejó un comentario.

Nick M.
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This location was very much out of the way for me. I found out a day before that the location down the street from me did not have the equipment that I had paid in advance for. The new location did not have the wheel trucks that I had ordered, and the person working there didn't tell me that I would need an adapter for the lights on the trailer until after I had already gone to buy a ball hitch. I ended up running late to get to my movers.

Michael P.
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El cliente no dejó un comentario.

William H.
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El cliente no dejó un comentario.

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