Customer Reviews for Foothill Truck Rentals
(Distribuidor de U-Haul del vecindario)

232 comentarios

3202 E Foothill Bl   Pasadena, CA 91107

(626) 768-2860

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 1 p. m.
  • Sáb.- dom.: 7 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(626) 768-2860

3202 E Foothill Bl
Pasadena, CA 91107

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 1 p. m.
  • Sáb.- dom.: 7 a. m. - 12 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Kamiar D. 
Clasificación:
2.0

The lot was pretty crowded with cars and trucks randomly parked.

Bruce T. 
Clasificación:
1.0

First of all, we were not given the correct key for the initial pick up before store hours opened. That delayed us because we had to call customer service to override the pick up info so we could take a different truck than assigned to us. We told her needed to extend the time since we were delayed. Now I'm being charged for TWO RENTAL trucks ($29.95 x2) when I only used one. I have called and emailed about it, but have now disputed it with my bank. Needless to say, I will NOT be using UHAUL or recommending it to anyone for this terrible service.

Jenna H. 
Clasificación:
1.0

The location was well below par for UHaul; however, the young woman working that day, Maricella, did an excellent job considering the circumstances. She had no laptop or tablet and had to do all transactions on a cell phone. The physical appearance of the location was also not what I expect and associate with UHaul.

Terry W. 
Clasificación:
1.0

First time renting a uhaul, and didn't know I could ask for mileage. I was charged 15 for going over the mileage, when it could've been explained. I was moving to Palmdale from Pasadena, and I wasn't given enough mileage in the first place.

Jasmine C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Trevor M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric H. 
Clasificación:
3.0

This location wasn't open even though it was during their posted hours of operation.

ERIC H. 
Clasificación:
2.0

I have rented from this location multiple times with no bad experiences. Today, I was charged $10.00 dollars to keep my vehicle on the lot. That is wrong and I will never be renting from this location again.

Evan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAMUNOTARI I. 
Clasificación:
3.0

We scheduled our pickup for 8:00 am. When we arrived there was no one there. They finally showed up at 8:30, just as we were ready to leave. I found it very unprofessional, as we had a limited time to move our daughter and our “crew” was left waiting as well.

CARLA M. 
Clasificación:
1.0

I had to cancel my initial rental because no one was there to get me the keys to the van and no way for me to access the van using the app. So, I then frustratingly had to order this rental at a different location through the app, travel to that location, and complete my rental. The photo steps, license, and personal verification steps are ridiculous.

RONALD F. 
Clasificación:
1.0

I made a reservation for Wednesday and the truck wasn't there. They changed me to Friday, the last chance I had to move. Then none of the equipment I reserved except the truck was there, even though I called ahead to make sure it would be. So perhaps just fulfill the most basic requirements of the reservation rather than being extravagantly incompetent. That would be a better experience.

DREW H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lance N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Heriberto A. 
Clasificación:
2.0

The location/address is confusing and it is hard to tell whether or not you were at the correct location. Even though it is a contactless drop-off it would still be nice if someone was there to answer questions.

MORGAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adrian A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel E. 
Clasificación:
2.0

Hours say 7am to 3pm. The guy showed up at 8:15. Went to bring the truck back at 2:30 and the door was locked and no one was there.

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIANA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
1.0

I am trying to get a hitch installed. Placed order in May and paid. Went on install day and they didn't have the part yet. Have sent multiple emails and called for follow-up...no answer...would appreciate a heads up as to when it might be available. It's midJuly so i think i have been patient

Penina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES O. 
Clasificación:
2.0

El cliente no dejó un comentario.

ANDREW B. 
Clasificación:
3.0

When we went to return the Uhaul, the manager wasn't there. It made the check out process more frustrating after an already long day of packing and unpacking the truck.

Jessica G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel J. 
Clasificación:
5.0

The guy that runs the place is fantastic. He went out of his way to help us with everything we needed. Made it so easy just to extend our keeping the vehicle for another day. He was always very pleasant.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc R. 
Clasificación:
2.0

El cliente no dejó un comentario.

APRIL H. 
Clasificación:
5.0

The guy working there was SUPER friendly and very quick to help us out. We really appreciated him. Thank you for the good service.

Kenneth L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katy C. 
Clasificación:
5.0

Excellent personal I recommend

Ariel S. 
Clasificación:
5.0

Customer service was excellent and friendly no problems no hassle. 110%

roy F. 
Clasificación:
3.0

Using the application was problematic and took too long

Dimitris S. 
Clasificación:
5.0

Great service!

PAUL K. 
Clasificación:
5.0

It's a very good location - the manager is extra nice

PAUL D. 
Clasificación:
5.0

Guy was super friendly!

Samuel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel L. 
Clasificación:
5.0

Excelente

IVAN S. 
Clasificación:
5.0

Just clean the seating area of truck

Keith M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jazmine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janine R. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR Z. 
Clasificación:
1.0

This drop from location was nothing short of a joke. Pure BS! Horrible! Said open. No one there to help. Over crowded lot. Nowhere to drop. All the online crap to drop off. Had to scan this, pics of that to submit. If after hours, that crap is one thing. To have to do that mid day is inexcusable. Worst customer service EVER!

robert M. 
Clasificación:
4.0

El cliente no dejó un comentario.

weiliang X. 
Clasificación:
5.0

El cliente no dejó un comentario.

GIONANI H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kenneth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aliaksandr P. 
Clasificación:
5.0

I've used this location for pick up and drop off 3 times this last year. Perfection every time!

Teresa T. 
Clasificación:
5.0

Excellent service! Would recommend.

Nicholas A. 
Clasificación:
5.0

Gus provides excellent customer service.

Robert R. 
Clasificación:
2.0

El cliente no dejó un comentario.

MohammadSadegh F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan O. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL D. 
Clasificación:
3.0

El cliente no dejó un comentario.

KRISTEN F. 
Clasificación:
3.0

The truck was missing the middle seatbelt. And when I arrived for rental, after the reservation system changed the location on me, they did not have one of the dollies I reserved.

Jacquie G. 
Clasificación:
2.0

No one was there, so we waited for awhile trying to figure out what to do. Tried calling uhaul directly, but was on hold forever, until I gave up. The guy there working ended up being asleep. Also, very unhappy with uhaul overall because they changed my pick up location the day before my move to a much further location with traffic.

OMKAR P. 
Clasificación:
4.0

Dropped off all by app. Did not see any U Haul employee

FRANCISCO A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Radu F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan S. 
Clasificación:
1.0

Although Gus is a pleasant person. The use of marijuana in the office is unacceptable. When I arrived to return the vehicle is was rather strong. I had to knock in the locked door to gain entry. Moments later he came outside

Manuel S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Noel O. 
Clasificación:
5.0

El cliente no dejó un comentario.

enrique E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul D. 
Clasificación:
5.0

Friendly and fast. Really appreciate going in and out. Dropping off the keys in a slot when done was sweet. Especially during Covid

Sandra P. 
Clasificación:
2.0

Truck is old and passenger door did not close well. I ordered blankets but they had none for me, which was a huge problem since I was moving wood furniture (lots of it). the manager was nice but the equiptment and lack of blankets was not acceptable. I would not rent from this location again.

Christina B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lukas M. 
Clasificación:
3.0

El cliente no dejó un comentario.

george R. 
Clasificación:
5.0

Great customer service. Truck was ready for us when we got there and we were driving out a few min later. The gentleman that runs it was very friendly. We even messed up on the time we needed it back and he was very understanding. We own a business in the area and will definitely use this location again.

bryan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gemma T. 
Clasificación:
3.0

Lots of vehicles parked there and a bit difficult to navigate. But the UHaul attendant was fast and efficient.

Monica M. 
Clasificación:
5.0

Great service

Monica L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rita R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETTY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeryl R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandra D. 
Clasificación:
4.0

El cliente no dejó un comentario.

dorothy Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

mitch N. 
Clasificación:
1.0

El cliente no dejó un comentario.

annabelle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

yin Y. 
Clasificación:
5.0

Great service, the team was very helpful and they walked me through best practices for working with the equipment.

Mauricio O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica L. 
Clasificación:
1.0

When I make a reservation, make sure the truck is there or at least call me if it is not. Or at the very least, keep your promises on the deals you offer for not having met the reservation.

Nathaniel B. 
Clasificación:
1.0

Truck cargo area was not clean. Truck was damaged and was told there was no alternate and to call roadside assistance, which I did and had no luck either time reaching an actual person. Had issues with my bill as well and the charges were not reversible so was asked to stop by instead.

Jennifer H. 
Clasificación:
4.0

Thank you for the great service, equipment and truck !

Brion C. 
Clasificación:
5.0

Amazing service. I was totally pleased with the transaction and the equipment.

Kirk K. 
Clasificación:
5.0

Customer service at this location was great! Now customer service with reservation. Wow ! Absolutely disappointed. Spoke with a lady by the name of Tima she said she was a manager. I have never been so upset speaking with someone. I would love if someone can call me in regards to her. I was planning on emailing corporate. Gracias

Shirley F. 
Clasificación:
5.0

Gus was very accommodating and friendly. He provided excellent customer service. I told him I was moving a ping ping table. He realized I needed a bigger truck. So he rented a larger one at no extra charge. I would definitely do business with him again.

brillando V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradbury T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcos G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana L. 
Clasificación:
4.0

There was damage to the vehicle and the mileage was off. This should have been noticed before pick up.

Jason J. 
Clasificación:
5.0

Nothing. Don't change this place they are perfect. I have been here multiple times and pick this location every time I need a truck. I will not go to another one if I don't have to.

Joseph V. 
Clasificación:
5.0

quick and easy to get in and out! location is Great for your needs

Samuel J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa T. 
Clasificación:
1.0

the process to rent through that app was long and troublesome. Nothing was accurate from the charges. Mileage, gas and all charges were double charged. car smelled like weed. Never felt so ripped off, sine didn't work with any human contact the app really screwed me.

sam H. 
No se han enviado comentarios para esta ubicación.

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