Customer Reviews for Foothill Storage
(Distribuidor de U-Haul del vecindario)

92 comentarios

809 Reading St   Folsom, CA 95630

(916) 458-4988

Horarios de la ubicación

  • Lun.: cerrado
  • Mar. - jue.: 10 a. m. - 2 p. m.
  • Vie. - sáb.: 9 a. m. - 2 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(916) 458-4988

809 Reading St
Folsom, CA 95630

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.: cerrado
  • Mar. - jue.: 10 a. m. - 2 p. m.
  • Vie. - sáb.: 9 a. m. - 2 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK R. 
Rating:
4.0

Customer did not leave a comment.

TOM H. 
Rating:
1.0

I was overcharged for the mileage, I have a picture of the odemetrr immediately after picking up the vehicle. Also, the defroster was inoperable and made operating the vehicle dangerous in cold weather conditions. The vehicle was driven to El Dorado Hills once ( 1 round trip to the Reading location). This information was provided at check out and the location overcharged my credit card. Please advise or I plan to file a dispute with my bank.

Tony V. 
Rating:
5.0

Really nice employee, and great equipment!

ROBERT F. 
Rating:
4.0

Tom was very helpful and very good communication concerning my rental...thank you!

Carmen M. 
Rating:
5.0

Easy and convenient experience. Would definitely recommend

Alex S. 
Rating:
5.0

Customer did not leave a comment.

Amer A. 
Rating:
3.0

Customer did not leave a comment.

ELI N. 
Rating:
1.0

This was A horrible experience! My boxes arrived on a Thursday, and I tried to call on Friday and Saturday several times but no one answered. My U-Haul helpers also tried to call and nobody answered the phone and there was no answering machine. When my boxes were not loaded and ready to go on Monday at my reservation time, I called and once again nobody answered. I actually drove down to the storage facility where I had to literally “block the driveway “in order to get somebody to come out and help me. It took four days to finally get my boxes, and I still had to spend an extra night in the hotel. Overall, U-Haul box experience was great coming out of Meridian Idaho, but Foothill storage in Folsom, is the worst facility I've ever had to deal with.

CHRISTOPHER S. 
Rating:
1.0

Did not provide the dollies we needed. Had to move a trailer that was blocking the truck. Customer service over the phone was terrible. They provided no help.

Colin M. 
Rating:
3.0

Shortly after picking the truck up I received a call saying if I was willing to change my drop off location from Dixon, CA back to this Folsom, CA location I would receive $100 credit against my bill. I agreed and returned the truck the same day. Shortly thereafter I was charged the full amount with no credit and charged an additional mileage charge of approximately $5. Thus I ended up having to pay for extra gas, the mileage fee and had to inconvenience myself with additional travel (2+ hours round-trip) all for no benefit. Would not recommend

Aaron J. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Dropped off after hours and used web site instructions. All great

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Carmello S. 
Rating:
4.0

Customer did not leave a comment.

Christopher C. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
1.0

Was guaranteed one location for pickup and had to go to different location an hour after pickup time was schedules

ADAM W. 
Rating:
4.0

Customer did not leave a comment.

Laura P. 
Rating:
3.0

Have the vehicle ready before the time of pickup. Not 15 minutes after.

Leslie Z. 
Rating:
5.0

Customer did not leave a comment.

MILTON BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

SALIN G. 
Rating:
5.0

Tom was just excellent. 5 stars for Tom!

JACOB S. 
Rating:
2.0

I returned the vehicle on the same day, little over 30 mins after the closing time. But the location manager told me it was ok to return by night. It was on a Saturday. So I took the vehicle and returned the vehicle on the same day (Saturday). On Monday, I get an email that I am charged for 2 days of rental. I call the customer service and they asked me to go the centre and and check again. I had to go back to the centre to check why this issue happened, the manager there was very negligent and he was like yes I did that I will correct it, you got to chill. I asked him for ETA on when he will fix and he was rude, he said I will do when I can, I cannot do right now. You will get the money, stop behaving like this. In sometime I got a call from the manager of the customer service agent who had promised that she will get the manager on call with me and they proceeded to refund. I have been hearing these kinds of situations happen to my friends and now for me too. The quality of U haul is decreasing day by day. I am very disappointed, what If I had not checked my credit card statement? Very unprofessional. I am going to think twice from next time before trusting u-haul.

Shashvath B. 
Rating:
3.0

Customer did not leave a comment.

Lijo M. 
Rating:
5.0

The associate was attentive to my needs. Called me the day before the rental to inform me that for some reason U-Haul had booked my reservation at 9:00 am however he did not open until 10:00 am. Upon my arrival at 10:00 am he immediately assisted me with getting the necessary equipment, rental contract and on my way in a very expeditious manner.

DREW S. 
Rating:
2.0

No one was there to receive the truck.

VICTOR D. 
Rating:
5.0

Customer did not leave a comment.

KAPLAN P. 
Rating:
4.0

The staff was friendly and helped me with my terrible experience with uhaul

Jacob W. 
Rating:
5.0

I had several problems operating the van, even though I have driven a motorhome. Turning the ignition key required much more strength than expected, for example, leaving the impression that the van could not be started. Also I thought I had rented a furniture dolly, but that item was missing.

KAREN P. 
Rating:
5.0

The person onsite was great, he made sure that everything was ready and that the process was very clear!

KERRY A. 
Rating:
5.0

Customer did not leave a comment.

EVGUENIY P. 
Rating:
5.0

I left the truck with more than 1/2 fuel in the tank. I did not get any credit for that.

Victor D. 
Rating:
3.0

While my ubox arrived on time, uhaul called me 2 days before my scheduled delivery date and stated they had no one to delivery it to my location. This is a service that I had already paid for and arranged everything around so to learn this just 2 days prior to my scheduled delivery date was extremely disappointing.

RICHARD B. 
Rating:
5.0

All good

Rob B. 
Rating:
3.0

I've never had to rent a truck before and went the online 24/7 route. That didn't work at all however, the manager at the business handled the rental and that could not have been easier.

Michael D. 
Rating:
4.0

The lot has several deep potholes which could use repair. The rental van was amazingly clean and everything worked. The actual lock on the lockbox (#1) was sticky, or challenging, to open and if we hadn't been on the phone with the representative, we would not have known to move the lever. All in all, a great experience and will definitely recommend. The 24 hour rental experience was so helpful.

SHARON L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Quick easy, and friendly customer service.

Gregory A. 
Rating:
5.0

Great experience. Very easy!

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Dean M. 
Rating:
4.0

The app did not work

OMAR P. 
Rating:
2.0

We never learned the guys name, his name is nowhere on the invoice. When we had mechanical issues and had to stay an extra day, he never answered the phone or replied to my texts. However, he wasted no time in charging us a cleaning fee before even looking at our van, and didn't send in pictures to prove it (I have a friend who works for U-Haul and he told me that part). Besides, our van was spotless. When we arrived at the facility, no one was there to accept our van, so we dropped the key in the key box. The description of hours on Google do not reflect the real hours at the Folsom facility. I hope that place closes down.

Ricardo M. 
Rating:
5.0

I didn't like the automated checkin I tried for a hour to get everything set up and connected. I finally gave up and left the truck to be checked in r he next morning

FLOYD S. 
Rating:
1.0

Charged for dollies that were returned. Not well lit anywhere. Incompetent staff

BRANDON D. 
Rating:
3.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

MARGARET T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

TOM really helped me out, got me a round trip instead of 1 way, saved me 900 $ will rent from them again and tell all my friends to as well todd

Todd S. 
Rating:
1.0

My truck to pick up via the app at 6am was not prepared or ready, spent over an hour on hold with headquarters and finally got a different truck assigned to me 2 hours after my original pick up time- the new truck was not the size I ordered and did not have any of the moving blankets (2 dozen that I ordered and paid for). Per the customer service rep at the local branch, I would be getting a discount and credit to my account for the inconvenience and being charged for items I did not receive. I have been trying to get in contact with this U-Haul dealer for a week since the day of the fiasco, however every time I call “all lines are busy please call back later.” It has been over 1 week since this incident and I have not received any price adjustments or credits as promised. Very disappointed. I will continue calling until I get through.

Gavin K. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Barbara L. 
Rating:
5.0

Very nice guy hooked up my trailer

Judi P. 
Rating:
4.0

Customer did not leave a comment.

Jon R. 
Rating:
5.0

Customer did not leave a comment.

Brant S. 
Rating:
4.0

We ordered 2 dolly's and the employee did not know that and there were non available. So we had to go without them.

SHON R. 
Rating:
3.0

Check in doesn't work on android and no helpful error feedback on any steps when it fails

NICHOLAS L. 
Rating:
5.0

Customer did not leave a comment.

PRADEEP P. 
Rating:
2.0

Open earlier and on time, who starts their day at 10am, really?

Michael A. 
Rating:
4.0

Customer did not leave a comment.

Alfred L. 
Rating:
1.0

I was charged a fuel charge but I returned the truck with a higher fuel level than I received it. I have photos of the odometer and fuel gauge to prove it See note for problem at origin. Overall, this rental was very disappointing.

David A. 
Rating:
4.0

The car itself performed good, but it has wired smell

JOUNGWOOK M. 
Rating:
5.0

Customer did not leave a comment.

Leticia W. 
Rating:
2.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

ALFONSO D. 
Rating:
5.0

Customer did not leave a comment.

ALFONSO D. 
Rating:
4.0

Customer did not leave a comment.

Peter E. 
Rating:
1.0

Up charged my CC with unwanted insurance and added an extra day of rental. I had to call in and they immediately stated that they would fix bill. They didn't correct bill completely forcing me to call in yet again. VERY POOR customer service here.

DAN K. 
Rating:
2.0

Arrived to pickup the truck. Instructions said to look for a lock at the cargo compartment door of the truck and to use a code provided. There was even a picture as part of the instructions of the rear latch mechanism. I walked to the back of the truck, but there was no lock. Opened the door, there was no key, nor any of the equipment as part of the reservation (hand truck, 24 blankets). Other trucks were there that DID have locks on the rear latch, so obviously someone dropped the ball. I had to drive 9 miles to a different U-Haul location to create a separate contract for the hand truck and blankets. What should have taken 10 minutes took an hour, not to mention the extra gas.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Zachary P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD LLOYD B. 
Rating:
5.0

Customer did not leave a comment.

KI C. 
Rating:
5.0

Customer did not leave a comment.

Kirsten T. 
Rating:
3.0

The move of the orange drop box for the key drop off is in a better location now. The gate is tight it is better if wider. There should be a board for the guideline if dropping off after hours. There should be a step by step guideline if renting, or dropping off. Then there should be a QR code the customers can scan to lead to a link when renting.

CAMILO I. 
Rating:
5.0

No problems. Truck was ready to go! Service was friendly!

JOSEPH H. 
Rating:
4.0

I was VERY disappointed at the online system quoting me 39.95 plus .89 cents a mile and then changing it to $1.39 per mile when I booked.

KEVIN B. 
Rating:
5.0

Tom and Doug were very helpful. Thanks for your help.

BRANDT S. 
Rating:
2.0

It was my first time renting using a cell phone app to rent. It took me about 30 mins to get the truck. That is a long time. The location does not have very clear signs. At first it was quite confusing.

Camilo I. 
Rating:
3.0

I would only recommend this place to a friend because the guys I talked to did their best to help me with what they had. I blame uhaul for not supplying them with all the equipment that a customer like myself might need. Something as essential as a hand truck was not available. I had to spend 60 bucks to buy my own! Plus they could not guarantee that a 15 ft truck would be available as per my reservation. Again, I know there are a lot of people moving but uhaul needs to do a better job making sure each pick up or drop off location is well equipped. The guys were friendly and did the best they could.

Brent R. 
Rating:
3.0

Customer did not leave a comment.

TODD D. 
Rating:
4.0

I would steongly recommend this to my friends because of the service, availability of vehicle etc

Sathishkumar M. 
Rating:
5.0

Customer did not leave a comment.

Orlando M. 
Rating:
5.0

Customer did not leave a comment.

Amrik S. 
Rating:
5.0

Doug was very professional, knowledgeable, and down to earth. By far, the best U-Haul experience

Qais Arsala A. 
Rating:
5.0

The guy was really nice and helpful but he was in a room and I had to talk with him through a window. Not bad in dry weather but it did seem like a barrier btwn us & it would be bad in the rain

Jeffrey F. 
Rating:
5.0

Great Place to rent a U Haul

doug S. 
Rating:
5.0

Customer did not leave a comment.

Behdad R. 
Rating:
5.0

Not cancel a day prior to pick up date

LISAMARIE M. 
Rating:
5.0

Customer did not leave a comment.

STACEY O. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
3.0

Got to the place, nobody there, but no problems.. did the online drop off and that was fine.

EDWIN F. 
Rating:
5.0

Great Friendly staff. Would recommend to anyone!

Doug S. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
No reviews have been submitted for this location.

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