So we did not choose this place for pick up. We picked a place closer to our daughters apartment. This was unfortunately 25 minutes out of our way. Then when we were checking in the person checking us in tried to charge us for insurance without asking. Luckily I remembered the original cost that I booked at and was able to correct the situation. Truck was fine in what we needed.CARLHEATON M.
Customer Reviews for Foodette
(Distribuidor de U-Haul del vecindario)
Fairlawn, VA 24141
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 2:30 p. m.
- Dom.: 10 a. m. - 2 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great service and accommodations.VINCENTTHOMAS R.
I chose this drop-off because it was advertised as a 24/7 location, but when I got there at 4 pm on a Saturday, I was surprised the shop was closed and no personnel there. I found the instructions on-line for dropping off with no one present, but it would have been nice to have those sent to me beforehand. Once I had the instructions, it was very easy.GEOFFREYDUANE K.
Let me know sooner than the night before at 6:30pm that I need to pick up my truck at a different location.JUSTINPETER L.
Salesperson was extremely rude!!! Lied about the mileage when mentioned he said he would fix it then got in the truck laughed and said I owed him $200 I drove only 20 miles ( I tracked it personally and my insurance Geico tracks my drives) he charged me for 30 miles then lied about the gas gauge which I took pictures of before and after. Even then I scheduled my pick up for 10am unfortunately I ran into traffic and he called me at 10 on the dot and said â€œAre you coming it's 10 am and you no come.â€ I said I'm coming I'm in traffic my eta is 12 noon! At 12:00 on the dot he calls and I don't answer because I'm turning the corner to the entry away he proceeds to call my phone 3 times back to back and once I answered I said hello yes sir I'm coming, I'm walking in now! As he was getting everything together he was digging in his mouth as if we aren't in the middle of an pandemic then I never signed anything we never went over anything he literally just handed me the keys which was very strange so I took pictures of everything before I left maybe an hour later I received the contracts and I called and told him that the odometer and the contract read different miles . It was off by about 10-12 miles. He said okay I'll take care of it. Once I returned I said it again to him and he said the same thing we went out to the truck and then he told me $200. I asked how was my total $200 he laughed at me and said I'll send email. I said why can't you just tell me now. He then said â€œI'll send email! Then I asked for a manager and corporate and as I stood there he said you need to give me the money right now and I asked him to explain it and I have no problems he said you know what I'll use the credit card on file which declined because I wanted to know what I was being charged for he then said you know what you give me my money now and I call police. I said go ahead and asked him for corporates information. Which he just laughed at me then I walked to my vehicle and called my mother and he took pictures and videos of my car then went inside the shop. DO NOT GO HERE!!! I'm a frequent U-Haul customer and this was ridiculous!!!TANIYANICHELLE U.
I got no help when my keys got stolen the road side assistance gave the wrong information to make the key so it didn't fit. I left a letter explaining everything when I dropped it off. Also I paid 100$ cash that was not shown on the bill. I paid 465$ to get the key. Call me if you have any questions. 540-739-5411LARRYDEAN_SR T.
El cliente no dejó un comentario.Brian H.
I was charged for over mileage because I had to drive 10 miles more to Radford even though there were 2 closer locations to Blacksburg. That sucks.Richard H.
El cliente no dejó un comentario.Jay E.
El cliente no dejó un comentario.JOHNDAVID H.
El cliente no dejó un comentario.JASONROBERT L.
Easy location to find and park.Justin D.
They changed me for 41 miles and I only went 33 miles. Wouldn't give me my money back. Terrible service!VERONICALYNN R.
El cliente no dejó un comentario.Megan M.
The single individual working at the defunct food store where the trailer was located did not speak or understand English well. I only wanted the trailer from Saturday until Tuesday but he charged me for an extra day. He was n help with trying to connect the trailer with my truckJohn H.
Advertised as less than $30, actual cost was over $60.CHARLESMCLEAN H.
El cliente no dejó un comentario.RICHARDDEAN M.
I'm a little upset about his whole experience. I returned the trailer at approx 8am on Sunday morning. Where I was, I didn't have a good cell signal and internet wasn't setup at the move in location.so checking it in early online was not an option. I had to drive back over to this location after the store opened at 10am to check it back in. Mind you, I had the trailer until 7pm but elected to take it back early because I know of the high demand only to be penalized (my time/gas, etc.) for it. This location was 25 minutes away from where the move occurred. U-Haul needs to revisit this policy, especially when turning equipment back in well before the deadline to help U-Haul out.Keith W.
El cliente no dejó un comentario.JOSEPHBRYAN A.
El cliente no dejó un comentario.CHERYLDOREEN S.
El cliente no dejó un comentario.Tommy F.
Very easy to pick upSERGIO L.
Find a better place to have your equipment rented from. When i rented the auto hauler the U haul Rep could not speak English well had a hard time understanding him also had to wait for the Rep to come back after leaving to take is daughter to school costing be 20 min of my time. I will never use this Poor excuse of a U-haul location again!!!!WILLIAMDAVID H.
El cliente no dejó un comentario.RAFATTOSSON M.
Great customer service, fast and friendly.Melissa T.
El cliente no dejó un comentario.GLENNCLAIRE H.
El cliente no dejó un comentario.DONALDLEE H.
I had to wait nearly an hour to get the van because the dealers equipment would not take the payment so he had to call another location to do the paperwork (hence I didn't receive a copy of the agreement until later). The interior of the van was filthy. Looked as if it hadn't been cleaned in a while. The windshield was covered with ice and snow which I had to clean off because the dealer had nothing to clear it off with. That took an additional 20 minutes. When I returned the vehicle I was charged for 45 miles. The move from one apartment to the other was about 3 miles. We made2 trips...12 miles.. I also used my car during the move and and even counting the trip there from my home in Salem, Va I only had a total of 53.1miles. I am totally disappointed with the service and condition of the vehicle.JOHNERNEST C.
El cliente no dejó un comentario.DAVIDMICHAEL V.
Firstly, I would make sure to contact the location of pickup to make sure that they are cooperating with the uhaul contracts. I had to change my location because the one I initially chose was not open on time, had no cell service, and also didn't pick up the phone when I called from a place with cell service. There was also another person waiting there to return equipment that also couldn't get in contact with the location. This location was Rick's Garage in Christiansburg, VA. I had to end up changing my location to a different one and had to delay my move for 1.5 hours because of this.Trinity C.
The U-haul I got was not in a good condition. Especially the body and left and right indicators. The U-haul should be repaired before giving it to anyone. I used it only for one day but why they took money for two days I do not know.MD MAHBUBUR R.
place was kinda sketchy. its a convenience store with "For Rent" signs in the windows. it doesn't exactly inspire permanenceWillard M.
El cliente no dejó un comentario.GURPREET B.
El cliente no dejó un comentario.Paul S.
When I made the reservation the rate was 29.95 for a 16' but the free upgrade was given due to not having the 16' I selected. Can't trust anyone these daysMUNDIDONNELLE P.
El cliente no dejó un comentario.Adampaul B.
Truck was covered in bugs, cargo area was dirty, mud tracks left, cabin had mud left. Didn't get link to verify condition until after I got it home, mileage was incorrect, couldn't dispute because again, link wasn't received until after I got home. I do have picture of correct mileage out.Justin J.
El cliente no dejó un comentario.BALLARDDWAYNE G.
El cliente no dejó un comentario.Sheila P.
This location was very dark and was very dirty and old the gentleman that was at this location was very hard to understand there was a language barrier and was on his phone all the time and was only interested in his phone I asked about a credit for returning the truck early had no answer. I called your 800 number earlier and got no customer service at all I spoke to Christina I had explain to her truck was pulling to left she told me that I had done something to your truck and then hang up on me. I then called the Allentown stir spoke to Logan who also gave me no customer service and hang up me as well. This was the worse experience I have had with a trunk rental company.SEAN R.
Never use UHaul againJoseph T.
I bumped into an awning (no damage to the truck) and it fell. I had bought your Safemove insurance, which had an exclusion for overhead accidents. This must have been in the fine print. I find this to be sleazy. However, I learned that there was a court ruling stating the rental vehicle companies must cover such accidents if they occur in Virginia. I hope that UHaul will step up. Then my rating will be higher.GREGORYLEE G.
The owner was a little abrasive in his speech.Karen R.
The dolly I used was rusty and dirty.Howard C.
You charged to much you charged for an entire day even though I only went over by two hoursTIMOTHYMICHAEL B.
place was closed when dropped offShannon C.
For some reason uhaul.com changed my pickup location to a location further away. I did not understand that but Fairlawn honored the original reservation. Excellent service .Regina N.
Great service!!Kenneth P.
El cliente no dejó un comentario.CHARLES C.
Easy, quick!! Thanks!!JOELKEITH G.
drop off : we ended up overfilling the tank to make sure we were not short.....but put an extra $20 in *facepalm* I know you charge extra if you do not bring back the truck to AT LEAST where you picked it up, butbi wish you would also offer a credit if you put too much in. (It was like 11/16 or something when we picked it up. But we dropped it off at 3/4)Ronald G.
agent is very rude, the location is run down and very congested, don't know why so much inventory is there. no room to pull in and back trailer, had to back it almost a hundred yards to the far end of the lot, the place where the agent wanted the trailer parked was on a incline and provided no chocks for the trailer and he would not disconnect the unit from my truck, as soon as I picked up the tongue from the ball the trailer rolled into my truck and was very difficult to get the tongue on the ground at which time the trailer roller under my truck. this agent stated it was not his job to disconnect the trailer and just walked away, he is going to get someone hurt and get you sued.James B.
El cliente no dejó un comentario.LARRYJOE G.
El cliente no dejó un comentario.MONTE M.
El cliente no dejó un comentario.Lawrence G.
El cliente no dejó un comentario.ROBERTWAYNE H.
Very little communication at drop off. however, he did follow up with a phone call with additional information and that was very much appreciated.RONALDTODD F.
El cliente no dejó un comentario.Taylor T.
El cliente no dejó un comentario.LORY P.
El cliente no dejó un comentario.BRANDON D.
El cliente no dejó un comentario.KEVINSTEIL Y.
As of July 2020, the Foodette store is CLOSED so they won't answer the phone. Use the online check-in. It's so easy. The truck was clean, smelled nice, and full of gas. It was the quickest uhaul pickup I've done, and I've done a few moves.Gwendolyn W.
El cliente no dejó un comentario.PAIGE E.
The man checking customers in was kinda rude.Antwon J.
El cliente no dejó un comentario.eric K.
El cliente no dejó un comentario.James G.
This location was 12 miles from my requested pickup location. I am glad that I was given additional miles for the rental truck since I had a longer drive to make.JOSEPHDANIEL E.
El cliente no dejó un comentario.MARIAF B.
Terrible service, worker did not understand anything I was saying. Then I was given a defective truck and overcharged for time because the TRUCK DIED. I called the shop 17 times and no one answered, yet I was still charged $70 for over time. Worst service I have ever had.Dhyan F.
Ensure tire pressures are correct. At least one or two of the tires 20-30 lbs under inflated with no equipment on location to inflate tires. Also ensure all lights are operational. Several bulbs were burned out and not replaced. Attitude at pickup location was take it or leave it. Trailer was clean inside and did not leak in rain storms.Susan T.
Owner not very friendly.Robin S.
The online check in and check out do not work well. The service at this location was terrible. It took them an hour to find the key. We had a drop off time of 5, but the location closed at 3. So we had to leave it and hope not to be charged for the checkout charges. Our truck size and location changed 3 times in 2 days. Overall bad experience.Ryan P.
El cliente no dejó un comentario.Ruth K.
El cliente no dejó un comentario.MELISSA B.
Very nice and courteous man to deal with.Shawn B.
The truck was dirty the person who rented it to did tell me anything without me asking ( he was nice) I had a major problem trying to return the truck with my phone app. It took me almost a hour . until I got someone from the 1-800 uhaul number To help me. GraciasOSBORNE T.
El cliente no dejó un comentario.John Z.
El cliente no dejó un comentario.Emmett W.
El cliente no dejó un comentario.Stacy M.
Worst experience I've ever had !! He Hates Americans with a nasty grumpy attitude. He over charged me $180. Mr. Miller the Supervisor refunded me the $180 . my bank statement shows I was charged again $405 today. I called UHAUL CUSTOMER SERVICE. MR. MILLER sent me a text and stated the bank will have it corrected by monday. Stay away from the UHAUL FAIRLAWN VA FOODETTE!!! THE FBI NEEDS TO CHECK THIS PLACE !!!!Aaron j M.
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.Trudi G.
I had scheduled a rental in Blacksburg, VA, but received an email the day prior to the rental notifying me that the rental was moved to Radford, VA at Rick's Garage. When I arrived to pick-up the trailer, Rick's Garage was closed. I contacted Rick via phone, who told me he was sick and not opening up. I finally convinced him to open and he arrived 15 minutes later. Once he arrived, he was occupied with a police matter and refused to serve me until the police matter was resolved, which I anticipated may have taken many hours. After arguing unsuccessfully with him for 10 minutes about trying to get me set up with the rental while he waited for the police to respond, I departed and contacted Uhaul. The Uhaul customer service rep (Ali?) was very helpful and got me set up with a rental from the Fairlawn, VA location. Rick's garage in Randford, VA is a terrible representative for Uhaul and their franchise should be revoked.Mark R.
Put an actual location there it's an abandoned store with nobody there it's creepyJulia W.
El cliente no dejó un comentario.Melissa L.
El cliente no dejó un comentario.Brent S.
El cliente no dejó un comentario.nicholas S.
El cliente no dejó un comentario.sarah S.
If a customer makes a reservation for some type of equipment move it up front rather than have it tucked in the back. Also if you are helping the customer perform checks be honest when you find something wrong. The customer shouldn't have to call 10-15 minutes later stating that such and such is wrong with the equipment. As customers we place an enormous amount of trust on these individuals to help us out and it seems like a whole lot was hidden only to be discovered later. If I had to get equipment from this location again, I would not trust them at all.Darrell S.
El cliente no dejó un comentario.Vickie G.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Jim W.
Very good locationSamuel S.
It was an overall good experience driving a 17' truck. I drove the truck from southwest VA to NH (approximately 750 miles), and I stopped twice to fill-up (stopping when the vehicle reached approximately one-quarter of a tank). I have no idea how often the vehicles are serviced, but the transmission had a serious lag at times prior to shifting. Also, the wiper blades needed replacing. I was also not aware that I was renting the moving blankets. Certain things, such as the blankets, may need more specificity. U-haul helps with locating hired help to pack and unpack, via a different website. My recommendation is that U-haul should also include recommendations for apps to use regarding truck routes. Trucks are not permitted on certain parkways in some areas. This would alleviate an unknowing driver be better prepared in areas he/she may not be familiar with.SEKONDI F.
Agent lied about fuel state of truck on paperwork. Very rude.KEITH R.
El cliente no dejó un comentario.KRIK B.
El cliente no dejó un comentario.Mary E.
El cliente no dejó un comentario.TAMMY D.
El cliente no dejó un comentario.Cody A.
Very nice service from the gentlemanKaren B.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!