Customer Reviews for Food World
(U-Haul Neighborhood Dealer)

1,313 reviews

13220 Wisteria Dr Ste N7   Germantown, MD 20874
(AT INTERSECTION OF WISTERIA DRIVE AND FATHER HURLEY BLVD, NEXT TO DURON PAINT STORE)

(301) 540-5911

Office Hours

  • Mon-Sun: 10 am–9 pm

Services at this Location:

Contact Us

(301) 540-5911

13220 Wisteria Dr Ste N7
Germantown, MD 20874
(AT INTERSECTION OF WISTERIA DRIVE AND FATHER HURLEY BLVD, NEXT TO DURON PAINT STORE)

Services at this Location:

Office Hours

  • Mon-Sun: 10 am–9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The guy at the counter was rude and tried putting me in vans with either check engine lights on, flat tires, or burned out headlights. Ended up having to downsize to a 9ft van because none of the 10ft trucks were safe enough to drive. Had to make more trips and was more of a hassle all because the trucks were horribly maintained.

Edwin Zelaya 
Rating:
5.0

Customer did not leave a comment.

Salah Boudjadi 
Rating:
4.0

Customer did not leave a comment.

LaShann Selby 
Rating:
1.0

Would never recommend this place. Terrible customer service. Didn't have truck ready. Had to wait over an hour. Over charged me.

Matthew Taylor 
Rating:
5.0

Customer did not leave a comment.

Catherine Cameron 
Rating:
1.0

Be honest with the customer about the mileage used. Also tell the customer about the mileage rates for usage 2 and from their destination!!!

Yeasever Booker 
Rating:
5.0

Parking lot was difficult to park a 20-ft truck.

Belinda Mutoni 
Rating:
3.0

Customer did not leave a comment.

Esther Darrah 
Rating:
1.0

For starters, the mileage that they put on the paperwork was incorrect. They claimed I traveled 48 miles, in addition to the 20 miles I already paid for, when I literally went less than 5 miles away. They also lied and said that I returned their truck with an empty tank, when I stopped at a gas station right before I returned their vehicle. Thankfully, I had pictures to prove that they lied and tried to steal from me. If I hadn't had evidence, I would've had to pay over 120 dollars for a three hour rental.

Sheneah Allen-Morine 
Rating:
2.0

I was very shocked when I arrived to pick up my truck and was told my wife just drove off with the truck. I left the house and my wife to pick up the truck so I knew it was not my wife. So someone without the same name or address was able to pick up the truck I reserved and have the bill paid by my credit card on file is a little concerning.

William Jones 
Rating:
5.0

Customer did not leave a comment.

Jacob Ferguson 
Rating:
3.0

Car was pretty filthy, door close sensor was broken, but over all a painless check in and check out process.

Felipe Nogueira 
Rating:
5.0

Customer did not leave a comment.

AMINATA SANKOH 
Rating:
2.0

Customer did not leave a comment.

Dion Bellamy 
Rating:
4.0

All the personal that I encounter were very friendly and helpful it was the organization of UHaul that was a poor experience.

Craig Morris 
Rating:
1.0

The front right mirror of U-HAUL was not working causing significant safety issue. The front desk was informed but not sure if it will be taken care.

Jamal Hussain 
Rating:
3.0

vehicle reeked of smoked cigarettes; trash and smoked cigarettes in passenger compartment. trim missing from windshield. seat torn up - had a cover that kept coming off. worst uhaul rental i've ever had to deal with.

CARLO CORVOISIER 
Rating:
5.0

I've rented from this location several times and recommend them highly. The staff is friendly and accommodating.

Ken Smith 
Rating:
5.0

Customer did not leave a comment.

Sanju Niraula 
Rating:
4.0

Customer did not leave a comment.

Christopher Shaver 
Rating:
5.0

Customer did not leave a comment.

Identity Inc 
Rating:
5.0

Great service

Paula Hamill 
Rating:
5.0

the starting milage was higher than what the odometer stated. The inside of the truck was dirty (the cab) The gasket for the windshield is coming off and banging on the cab when you drive. very distracting. I contacted the OL chat about the mileage but was still charged for the incorrect miles.

Joshua Carin 
Rating:
4.0

Customer did not leave a comment.

XIAOZHOU HUANG 
Rating:
5.0

Customer did not leave a comment.

soley ochoa 
Rating:
2.0

No staff person was available or answered their locally listed number. Parking spaces were full and I had to call another place to find out how to return the truck. They walked me through the mobile return process which was helpful.

noel briscoe 
Rating:
5.0

Hard to park truck.

Noelle Langish 
Rating:
4.0

Customer did not leave a comment.

Papa Asiedu 
Rating:
5.0

nothing

alana Jaffe 
Rating:
5.0

Customer did not leave a comment.

Dana Thompson 
Rating:
5.0

n/a

Jacques Francois 
Rating:
3.0

Truck was dropped after hours. Everything has gone smoothly so far.

lisa schuler 
Rating:
5.0

Every thing went very well

ANDREW JONES 
Rating:
3.0

Customer did not leave a comment.

Jacilyn Cooper 
Rating:
5.0

Customer did not leave a comment.

CHAMATH SIRIWARDENA 
Rating:
4.0

Customer did not leave a comment.

Marie Conde 
Rating:
5.0

Customer did not leave a comment.

Will Stanley 
Rating:
5.0

The size of the

Robert Stephenson 
Rating:
5.0

Excelente servicio y excelente atención

marta franco 
Rating:
1.0

Should of been shown truck and walk through with me. Didn’t set expectations. Check tire light was on. Gas was low and was not told that I needed to have it refueled or even checked for equipment that was requested and charged.

OSMAN AMAYA 
Rating:
5.0

Customer did not leave a comment.

Dhenise Rose Manlagnit 
Rating:
5.0

The service was very good. The staff were helpful and courteous. Thank you.

Marcelo Rojas 
Rating:
5.0

Customer did not leave a comment.

Fran Zavin 
Rating:
5.0

Everything was perfect

dana middleton 
Rating:
3.0

The customer service was okay. The truck inside wasn't clean at the front very squishy and very dirty!! The engine was not good condition and had really loud noises!! The Windshield was very fuzzy and dirty and no windshield washer fluid to clean; the Wiper was noisy. I wasn't happy for my Uhaul truck rental at all. They should clean the truck and check up the engine and everything etc....every time people returns the truck!!

Jennifer La 
Rating:
5.0

Customer did not leave a comment.

Pierre Mukendi 
Rating:
5.0

Great customer service. Quick pickup and drop off. No complaints just appreciation!

Edward Owusu 
Rating:
5.0

Good customer service experience. Complete satisfaction.

Lasabalo Amana 
Rating:
5.0

Customer did not leave a comment.

Djimande Hounlidji 
Rating:
5.0

Lovely workers there and were very friendly. They walked me through the process and answered all of my questions.

Jonathan Potts 
Rating:
1.0

Truck wasn't in a good shape. Felt wobbly driving it. Had bad alignment

BENEDICT APPIAH 
Rating:
5.0

Customer did not leave a comment.

Terrence Taylor 
Rating:
5.0

Customer did not leave a comment.

Kamran Javadieh 
Rating:
5.0

Professional and friendly service

CARL BELL 
Rating:
4.0

Although the equipment I rented wasn’t available, the person at this location was helpful, understanding, and tried to solve the problem. That was much appreciated.

Lindsay Karson 
Rating:
5.0

Good, prompt and friendly service.

Johnson Raju 
Rating:
5.0

Customer did not leave a comment.

WILLIAM QUINTANA 
Rating:
5.0

Customer did not leave a comment.

Ludwidge Toussaint 
Rating:
5.0

Customer did not leave a comment.

Sadashiv Patil 
Rating:
4.0

Customer did not leave a comment.

HARI SARKER 
Rating:
5.0

Customer did not leave a comment.

Murali Thirumalai 
Rating:
3.0

They moved too slow and my time was limited and they act like it didn’t matter had my van blocked in and such!

Johnny Lindsay 
Rating:
5.0

Customer did not leave a comment.

PRAVEEN SRINIVASAN 
Rating:
5.0

So far so good

walters Nyuwen 
Rating:
4.0

N/a

NANA OFORI 
Rating:
1.0

Customer did not leave a comment.

Eric Owusu 
Rating:
5.0

Very kind services

Hyung-Yong Kim 
Rating:
3.0

Found sofa cushions and toys left in the truck. All doors were unlocked

Susan Austin 
Rating:
1.0

Customer did not leave a comment.

JOSH KRECHMER 
Rating:
5.0

Customer did not leave a comment.

Mohammad Akmal 
Rating:
5.0

Very friendly and professional staff.

BerylAnne Adangwa 
Rating:
5.0

Customer did not leave a comment.

Kunal Bhadane 
Rating:
5.0

Customer did not leave a comment.

Larry Hurd Sr. 
Rating:
3.0

Friendlier customer service

Ajay Munhoo 
Rating:
5.0

Customer did not leave a comment.

JOSE ALEJANDRIA 
Rating:
5.0

Customer did not leave a comment.

Adeli Delima 
Rating:
5.0

Customer did not leave a comment.

Ted Vernon 
Rating:
4.0

Everything was easy the only thing I can ask is a better cleaning in the box the floor was kind of sticky bu but besides that the process was smooth. Thanks

Reynaldo Gomez 
Rating:
5.0

Customer did not leave a comment.

Karl GROUP 
Rating:
5.0

The check oil/ replace oil light was on the entire time and was concerned that the truck would break down.

Dorinda Thomas 
Rating:
3.0

Customer did not leave a comment.

Racquel Ricketts 
Rating:
5.0

Customer did not leave a comment.

Paul Lee 
Rating:
5.0

Customer did not leave a comment.

Chi Hsu 
Rating:
5.0

Customer did not leave a comment.

Eleanor Kotler 
Rating:
5.0

Customer did not leave a comment.

SukHan Kan 
Rating:
5.0

Customer did not leave a comment.

Rajesh Atitkar 
Rating:
5.0

Customer did not leave a comment.

SELVADURAI PALANIVELU 
Rating:
5.0

Customer did not leave a comment.

Karl Vilbig 
Rating:
5.0

I love this location of U-haul because the people are nice and friendly.

Francis Davis 
Rating:
5.0

Customer did not leave a comment.

Nicholas Asante 
Rating:
5.0

The moving blankets were wet and smelled strangely, but the staff was friendly and were very helpful.

Charles Marquardt 
Rating:
5.0

Customer did not leave a comment.

John Goble 
Rating:
1.0

They weren’t listening to me and they were not clean and they just where very un helpful

Kristin Wood 
Rating:
5.0

Customer did not leave a comment.

CECIL NEAL 
Rating:
5.0

Everything was great,I absolutely no complaints.

Darlynn Fletcher 
Rating:
3.0

Firstly, for some reason our reservation was transferred @30 miles from where I chose near my home. They did add 25 miles to my mileage which was acceptable but going that far was inconvenient.They were very nice and took care of me right away. It was a little difficult to discern where they were as it is part of an Indian Food Market. While the truck ran as expected, the cab was very dirty, someone had been smoking in the cab. There was ash everywhere. I didn’t open the back until I got home and found a great deal of nasty debris and it smelled like manure. I spent a long time cleaning before we loaded our things. When I called U-Haul customer service, again - they were very nice and professional but said there were no other options available.

Susan Tolino 
Rating:
1.0

Very disappointed, It took me 2 hours for me to get the truck, It ruined my arrangements because I was late. I got a reservation but never got a passcode for the Box lock. Finally someone called me and gave me the code. The truck was super dirty, tire pressure light on and the gas was on E completely empty. I had to spend MORE TIME going to get gas. Besides that you guys had extra fees on weekends I had to return the truck with little more thank quarter of a tank. I made a complaint to get reimbursement for the extra gas. I hope at least I get that back.

David Andrade 
Rating:
3.0

The check-in process for picking up my rental was very cumbersome. It took nearly 40 minutes for the ID verification process to finish before I could pick up the u-haul vehicle. This process should've been done sooner than the day of arrival and pick up. It caused delays to my schedule as the process was slow and inconvenient.

Ardandia CampbellWilliams 
Rating:
1.0

You can provide some significant customer relations training for the staff here. You need to also insure that this location properly maintains equipment and verifies condition. The truck that I was given for a one way rip was NOT safe and the agent had a don't give a shit attitude. It was MY problem that the truck was not safe and I refused to drive it. The front end was all over the place.

Ronald Adams 
Rating:
5.0

Easy transaction

Sandra McCloskey 
No reviews have been submitted for this location.

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