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Rochelle B
Customer Reviews for Food World
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy at the counter was rude and tried putting me in vans with either check engine lights on, flat tires, or burned out headlights. Ended up having to downsize to a 9ft van because none of the 10ft trucks were safe enough to drive. Had to make more trips and was more of a hassle all because the trucks were horribly maintained.
Edwin ZWould never recommend this place. Terrible customer service. Didn't have truck ready. Had to wait over an hour. Over charged me.
Matthew TBe honest with the customer about the mileage used. Also tell the customer about the mileage rates for usage 2 and from their destination!!!
Yeasever BParking lot was difficult to park a 20-ft truck.
Belinda MFor starters, the mileage that they put on the paperwork was incorrect. They claimed I traveled 48 miles, in addition to the 20 miles I already paid for, when I literally went less than 5 miles away. They also lied and said that I returned their truck with an empty tank, when I stopped at a gas station right before I returned their vehicle. Thankfully, I had pictures to prove that they lied and tried to steal from me. If I hadn't had evidence, I would've had to pay over 120 dollars for a three hour rental.
Sheneah AI was very shocked when I arrived to pick up my truck and was told my wife just drove off with the truck. I left the house and my wife to pick up the truck so I knew it was not my wife. So someone without the same name or address was able to pick up the truck I reserved and have the bill paid by my credit card on file is a little concerning.
William JCar was pretty filthy, door close sensor was broken, but over all a painless check in and check out process.
Felipe NAll the personal that I encounter were very friendly and helpful it was the organization of UHaul that was a poor experience.
Craig MThe front right mirror of U-HAUL was not working causing significant safety issue. The front desk was informed but not sure if it will be taken care.
Jamal Hvehicle reeked of smoked cigarettes; trash and smoked cigarettes in passenger compartment. trim missing from windshield. seat torn up - had a cover that kept coming off. worst uhaul rental i've ever had to deal with.
CARLO CI've rented from this location several times and recommend them highly. The staff is friendly and accommodating.
Ken SGreat service
Paula Hthe starting milage was higher than what the odometer stated. The inside of the truck was dirty (the cab) The gasket for the windshield is coming off and banging on the cab when you drive. very distracting. I contacted the OL chat about the mileage but was still charged for the incorrect miles.
Joshua CNo staff person was available or answered their locally listed number. Parking spaces were full and I had to call another place to find out how to return the truck. They walked me through the mobile return process which was helpful.
noel bHard to park truck.
Noelle Lnothing
alana Jn/a
Jacques FTruck was dropped after hours. Everything has gone smoothly so far.
lisa sEvery thing went very well
ANDREW JThe size of the
Robert SExcelente servicio y excelente atención
marta fShould of been shown truck and walk through with me. Didn’t set expectations. Check tire light was on. Gas was low and was not told that I needed to have it refueled or even checked for equipment that was requested and charged.
OSMAN AThe service was very good. The staff were helpful and courteous. Thank you.
Marcelo REverything was perfect
dana mThe customer service was okay. The truck inside wasn't clean at the front very squishy and very dirty!! The engine was not good condition and had really loud noises!! The Windshield was very fuzzy and dirty and no windshield washer fluid to clean; the Wiper was noisy. I wasn't happy for my Uhaul truck rental at all. They should clean the truck and check up the engine and everything etc....every time people returns the truck!!
Jennifer LGreat customer service. Quick pickup and drop off. No complaints just appreciation!
Edward OGood customer service experience. Complete satisfaction.
Lasabalo ALovely workers there and were very friendly. They walked me through the process and answered all of my questions.
Jonathan PTruck wasn't in a good shape. Felt wobbly driving it. Had bad alignment
BENEDICT AProfessional and friendly service
CARL BAlthough the equipment I rented wasn’t available, the person at this location was helpful, understanding, and tried to solve the problem. That was much appreciated.
Lindsay KGood, prompt and friendly service.
Johnson RThey moved too slow and my time was limited and they act like it didn’t matter had my van blocked in and such!
Johnny LSo far so good
walters NN/a
NANA OVery kind services
Hyung-Yong KFound sofa cushions and toys left in the truck. All doors were unlocked
Susan AVery friendly and professional staff.
BerylAnne AFriendlier customer service
Ajay MEverything was easy the only thing I can ask is a better cleaning in the box the floor was kind of sticky bu but besides that the process was smooth. Thanks
Reynaldo GThe check oil/ replace oil light was on the entire time and was concerned that the truck would break down.
Dorinda TI love this location of U-haul because the people are nice and friendly.
Francis DThe moving blankets were wet and smelled strangely, but the staff was friendly and were very helpful.
Charles MThey weren’t listening to me and they were not clean and they just where very un helpful
Kristin WEverything was great,I absolutely no complaints.
Darlynn F