Customer Reviews for Folsom Dam Market
(U-Haul Neighborhood Dealer)

114 reviews

7620 Folsom Auburn Rd   Folsom, CA 95630

(916) 985-4589

Office Hours

  • Mon-Sat: 8 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(916) 985-4589

7620 Folsom Auburn Rd
Folsom, CA 95630

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The truck was on empty and the guy who helped me didn’t no what he was doing as the employee that handles the rental was late to work. Return was the same!

SUE HUNTHER 
Rating:
2.0

Don't let a customer book a U-Haul at one location and then make them drive 10 minutes out to the way to a different location to pick up the truck they ordered. You guys had a week to get the truck at my booked location. Disappointed

Emily Freeman 
Rating:
4.0

Customer did not leave a comment.

Peter Griesmaier 
Rating:
3.0

Kind of strange I had to drop the truck off at a gas station 8 miles away when I have a very large uhaul yard a mile from my house

erik knudsen 
Rating:
5.0

I’ve had great experiences with Uhaul. Instructions were clear, process very straightforward, cost reasonable. Overall great. Would definitely use Uhaul next time.

Tahmoores Mazhari 
Rating:
5.0

The person who I made the reservation with was so helpful. He went above and beyond for me.. Thank you!!

leslye shorey 
Rating:
5.0

Customer did not leave a comment.

Tiffani Cable 
Rating:
3.0

Customer did not leave a comment.

Brendan Hunted 
Rating:
5.0

Customer did not leave a comment.

Christoper Negrete 
Rating:
1.0

Customer did not leave a comment.

Haley Roblez 
Rating:
5.0

Customer did not leave a comment.

Mohammad Nassimi 
Rating:
5.0

Thanks

Shoaib Mohammad 
Rating:
4.0

Customer did not leave a comment.

Christopher Sloan 
Rating:
5.0

Customer did not leave a comment.

Lola Gomez 
Rating:
2.0

Would give customers a Receipt when the U-Haul is returned in person And let customer know how much they’re being charged

Angelic Radasa 
Rating:
4.0

Customer did not leave a comment.

Brendan Konrath 
Rating:
1.0

The manager was incompetent. It took me longer to complete the rental process then it did for me to use the truck. What a joke!! I just realized I could of avoided the whole mess and rented the truck using the app on my phone. I would never use this location again as these guys don't know anything.

mitul tundavia 
Rating:
4.0

Customer did not leave a comment.

Shauna Ladd 
Rating:
1.0

There is no signage explaining that there is a U-Haul attendant inside the convenience store, so I wandered around outside for about 10 minutes trying to figure out where the U-Haul section was before just going inside and asking the convenience store attendant. There are no indications of where to park the truck or how to find the U-Haul attendant. I arrived more than an hour before the U-Haul drop-off was supposed to close, but the U-Haul manager or attendant had already left, so the convenience store attendant had to call them and do the check-in himself. I received a call the net day that my truck had not been returned even though it had. This location is very poorly run and confusing and needs to be better managed and advertised.

Spencer Poggemann 
Rating:
1.0

Took over an hour to pick up the truck. This is a multi-business operation. The "uhaul" guy was not in, the person helping had to call him to find out what to do and how to do it. Meanwhile, same guy is running a gas station, car wash, and convivence store. It took way to long to get on my way and start packing.

Fred Perez 
Rating:
2.0

The truck itself had damaged doors that made me very concerned while driving. There were fast food containers in the cabin and trash in the back.

Elizabeth Coleman 
Rating:
5.0

Customer did not leave a comment.

Gregory Miller 
Rating:
3.0

Customer did not leave a comment.

Michael Scott 
Rating:
3.0

Customer did not leave a comment.

KENNETH SILVA 
Rating:
1.0

Customer did not leave a comment.

Randy Lewis 
Rating:
3.0

The address was hard to find . The u haul Was in back of store . Maybe a u haul sign . The person that helped us was very nice and explained everything

janice zacher 
Rating:
1.0

Have the worker be working if a rental is scheduled

Kenneth Wright 
Rating:
5.0

Great location, fast service and as it is also a gas station very easy to fill the tank up before returning the vehicle.

Bruce Amundson 
Rating:
1.0

Horrible location, they charged us for gas and they weren’t supposed to

Steven Yates 
Rating:
1.0

I had an issue with my first pick up location and had to go to this location. I reserved a 15 ft truck and then while I was waiting in line, they gave my truck to the angry person in line ahead of me. She reserved a 10 ft truck and got my 15 ft truck. I had to take a 10 ft truck two hours after my original reservation. They said that I could bring the truck back 3 hours late and that they would discount the miles, since I had to make multiple trips with a smaller truck. There was no paperwork for me to sign at all. No contracts or paperwork at all. And no one to help me with the return. There was no discount at all and I think I ended up paying more than I thought. The whole experience was bad and I need to review my invoice to see why it was more than I anticipated. I will never rent a uhaul truck again.

Jon Hunt 
Rating:
5.0

Have mileage and gas verified at pickup and drop off by UHaul attendant. Have trucks cleaned before service.

KENNETH BLAKEMAN 
Rating:
2.0

Filled the truck full of gas ($20), found out I didn’t need to as if there was still 7/8 of a gallon remaining I didn’t need to fill it up. They wouldn’t compensate me for the $20 in gas I paid rven though I used their gas station.

Jeffrey Thorne 
Rating:
3.0

Customer did not leave a comment.

Priscilla Shearwood 
Rating:
1.0

Hard to find and sketchy

Joseph Fajnor 
Rating:
1.0

The customer service was a disaster. And I still have not received my receipt. Wrong truck assigned. He argued with me and then after doing so admitted he was wrong and gave me Wrong truck. Was not even using My reservation or name.

Karen Zamarripa 
Rating:
3.0

Didn’t get truck checked in timely by facility staff.

Catherine Bennett 
Rating:
1.0

They are not really a Uhaul store. Took a long time to rent the Van. He also had to work the register in the gas Station. He went back and forth. Very annoying . The door of the side van did not work. I should of checked it but i checked the back door instead. I found out when i got to the storage unit and tried to open it up. I did call him to tell him about it. I took a week to close the contract and someone from Uhaul called me and asked when i was going to return it. I was embarrassed from the call, but I had already return the Van that day. She did follow up for me and got it taken care of. Tom

Thomas Baiocchi 
Rating:
5.0

Customer did not leave a comment.

James Reaves 
Rating:
3.0

When we arrived to do self check in, the tuck was there our reservation was set for 8:30 but when we clicked to check in it said the truck would not be available until 11. The person at the desk was able to get everything sorted out with in 15 min. Then there was confusion b/ we were told we could drop the truck off at any location but when we called a different uhaul we were told we could not do that. So just communication issues with pick up and drop off influences our rating.

Jay Robertson 
Rating:
3.0

Customer did not leave a comment.

Stephen Keehn 
Rating:
3.0

Customer did not leave a comment.

Nathan Clark 
Rating:
1.0

Customer did not leave a comment.

Brian Scogin 
Rating:
5.0

Customer did not leave a comment.

abhishek agrawal 
Rating:
5.0

Headlights were out of adjustment.

Thomas candlish 
Rating:
2.0

using the on line check in system was cumbersome but I understand and muddled through. when I went up to the counter there was a line and the reason there was a line is there was some fool who arrived after me (I was struggling thru all the online steps on my own) and walked up to the cashier to have him help him thru each step. ridiculous. I had to say "hey I did that all already, can I get my truck" I still had to wait while the fool needed handholding

Christine Sanchez 
Rating:
4.0

Customer did not leave a comment.

Regan Sherris 
Rating:
2.0

WHEN WE ARRIVED, WE WERE TOLD THAT THEY NO LONGER DID UHAUL CONTRACTS AS OF LAST WEEK. I SAW A TRUCK IN THE PARKING LOT AND SHOWED MY CONFIRMATION NUMBER. THE EMPLOYEE CALLED HIS BOSS WHO THEN WAS PUT ON SPEAKER. THEY SPOKE IN A LANGUAGE THE WHOLE TIME I DID NOT KNOW. SOMEHOW THEY FOUND MY RESERVATION AND I GOT MY TRUCK. THERE WAS LESS THAN 1/2 A TANK OF GAS IN IT, WHICH WAS NOT GOOD BECAUSE WE HAD A LOT OF DRIVING TO DO. THE CUSTOMER SERVICE WAS NOT WHAT I EXPECTED AND IT DELAYED US A LOT DUE TO THEM "NO LONGER USING UHAUL CONTRACTS". I WAS DISAPPOINTED BUT AT LEAST I GOT THE TRUCK. THEY ASKED US TO RE-DO EVERYTHING THAT I HAD DONE ONLINE SUCH AS NAME, PHONE NUMBER, ETC.

Ryan Ellis 
Rating:
1.0

Have 2 clerks. There was only 1 clerk who was also the gas station cashier and spoke very poor english. He kept stopping our process to assist other customers which caused him to lose our information multiple times and the whole process to drag on for an hour which caused us to miss the retun deadline for our rental car and pay extra there. He also entered our information wrong and even though I asked him directly if the rental was for 12 days and he said yes he inputted it on the contract as a 2 day rental.

shai baharav 
Rating:
1.0

You have to watch out for this location, they had charges that are no requested. Before getting the truck the staff member expected me to unload the equipment in the back of the truck before taking it when I didn’t need or request items. This location leaves your personal information on the counter when this location is a gas station/fast food chain and has a lot of public access to see your information. Very thankful for U-haul customer service in refunding the charges. Highly don’t recommend this location.

charles beyers 
Rating:
3.0

They were ok just busy.

robin tate 
Rating:
5.0

Customer did not leave a comment.

Faisal Azar 
Rating:
3.0

I wish there was signage saying that this was a U-Haul Rental center There was only one U-Haul rental truck If that truck wasn't there. It would've been very hard to find this location

TERRY GOLD 
Rating:
1.0

HORRIBLE!! When I picked up my truck the associate asked if I was returning to the same location, I said no I was returning to Yuba City and he said ok. The truck I reserved was a 17', yet I ended up with a 15' truck, which in turn caused me to take several more trips than expected and I had pay movers twice. When I called to extend the rental I was told I was to drop off at the same location I picked it up from and if I was to drop it off at a different location they said no because that location owns the truck. I asked to speak with someone who could help me. The following day I got a call from the district manager who was incredibly rude, and accused me of trying to get the rental for free from the start of the call, never once did I ask for anything OTHER THAN to change the drop off location, which he told me if I did drop off in yuba city he would charge me hundredsof dollars in fees. The call ended with him threatening to ban me from renting from uhaul ever again (not a big deal, plenty of other truck rental companies out there, many of them are much more affordable AND the actually provide CUSTOMER SERVICE). Because I had to wait for a ride to return the truck since I was not expecting to have to go back out to Folsom to return the truck, I called customer service to extend the rental a day, who said they had to call the district manager for permission. I then explained to the customer service agent what had happened and that he would not help me. She assured me that extending it a day would not be a problem and called him anyway. When she got back to me she informed me that I had to return it now or the district manager would report it as STOLEN!!! How could that be when I called to extend it! The district manager is unprofessional, a bully and has no business being in a position of authority. I called corporate and never received a call back, therefore, I have filed a complaint with BBB. Not to mention the truck had it's windshield taped one, was filthy and full of trash when I got it. Also, upon return they used a "APP" to determine the gas level on an old truck, which I am positive is not compatible with any sort of gas tracking app to try to over charge me for gas. Thank goodness I had my gas station receipt and took pictures of the gas gauge upon return showing I had filled it up to the specified amount so they could not get away with it.

shannon massey 
Rating:
1.0

Have rental equipment that was reserved available for the customer at the same location instead of sending me to 3 different locations at 3 different times. That really jacked up my move

andrew oliver 
Rating:
1.0

I have already created a claim ticket with customer service for a manager to call me. Waiting for the call

Braun Christopher 
Rating:
5.0

Customer did not leave a comment.

Joe Mendez 
Rating:
5.0

Customer did not leave a comment.

Teresa Schmidt 
Rating:
2.0

Customer did not leave a comment.

paul roosa 
Rating:
1.0

He made me pay him an additional $10.00 in cash. I asked for a receipt and he didn't want to give me one but I insisted so he gave me a receipt for $10.00 and rang it as groceries. I saved it. The truck was not ready when we got there.

BRUCE THEASHER 
Rating:
5.0

Customer did not leave a comment.

Baylee Pulfer 
Rating:
1.0

I waited for one whole hour to be checked out and another 1/2 hour to be checked in. I would not recommend this Uhaul location to anyone and do expect a call and or refund from a manager of your company.for all of my wasted time.

erich heidrich 
Rating:
1.0

Booked a week in advance. Keys were not left out for my app pickup, had to wait 3 hours for them to open. Gas tank was empty, tried to give and charge me for equipment I didn’t want and turned down a few times. Truck was full of trash in the cab. Employees seemed clueless on how to sign out a truck. Pretty sure they had someone at home do all the paperwork and printed her email for me. Mileage was wrong on paperwork and tried to charge me for an extra 54 miles.

Erin Brandt 
Rating:
3.0

I had a problem with rental rate that was promised due to not being able to have a truck from the Gilroy, CA area. They lowered my rate from $430 to $390 but was not shown on the contract when I picked it up. I did not notice until I had left the rental facility. Shantel (sp?) at your AZ call center found the reduction in the notes and was very helpful to get the $40 credit back on my card. I have rented three units so far with another 2 more to go with this move, so I know UHaul very well and you have been great to work with.

dennis bethke 
Rating:
1.0

I have never been to a more screwed up Uhaul dealer in my life. There were no signs, in the front of the business indicating a Uhaul Dealer. There was a guy sitting on the ground of the car wash that didn’t even get up, he just pointed in the other direction when I asked where I should go. There was a paper dish on the dash and the truck had not been cleaned. There was no one at the counter and I had to wait about 10 minutes before anyone came to it. They brought the truck around and I started to put some things in the back and there were about 40 Uhaul blankets in the back. I had to wait another 20 minutes for the guy at the desk to tell someone to clean out the back. I spent probably an additional 35 minutes waiting for these idiots to get the truck ready——-HAVE YOU EVER SEEN A CHINESE FIRE DRILL? It was the worst experience I have ever had with Uhaul and I have used Uhaul about 10 to 12 times in the recent past. I am surprised a company of your reputation, let this account keep your name on the trucks they rent. I have seen a Day Care Center better run than this. I did not want or pay or the “Safe Move” option and would like it deducted from my bill. I hear that there are other Truck Rental Companies out there. Tim Tierney 916-531-3528

Tim Tierney 
Rating:
1.0

The guy didn’t know what he was doing charged me for extra day wasn’t sure how much deposit was truck was gross inside the cab

shane Brown 
Rating:
1.0

Customer did not leave a comment.

Annette Lewellyn 
Rating:
3.0

Customer did not leave a comment.

Jim Lyons 
Rating:
1.0

If this had been my only contact with a Uhaul center, I would never use them again and would literally rather buy a truck than do business with these A holes. The clerk who was also working on gas and market purchases was rude, unhelpful, and refused to address any issues with the rental. I had to spend two days making calls on an overcharge and never heard back from the district manager on my complaint.

Danielle Berg 
Rating:
1.0

Felt ripped off. Store person did not tell the truth to my wife.

sophia elaine walsh 
Rating:
1.0

This place is very poorly operated and they will steal your money by charging you for 1)dolly you never had 2)pads you never had. 3)charge you for gas when you brought it back full. I have reciept showing gas at the same station upon return. Avoid this location at all costs. U-Haul needs to close this place down.

Patrick Rufo 
Rating:
3.0

Rear tire on trailer was well worn the attendant said he would have his manager call me and U-Haul would switch it out. I never received s call. I took the chance thT the trailer would make it. We made it but I had to keep checking on the tire.

MICHEAL ALLEN Stanton 
Rating:
1.0

Clerk was totally apathetic, more focused on his iPhone than his customers. He was rude, very unhelpful, and as lazy as a sloth. The location was unkept and messy, just like the employee. I will not go to this location again or ever recommend it to anyone.

Kim Myers 
Rating:
1.0

Communication was not close to being adequate. I will not ever use that site again. Call me if you wish Michael Keller 916-247-0553 Thank you

MICHAEL KELLER 
Rating:
2.0

Trailer was old and wore out. Lacking in knowledge and effort to hook the trailer up to my truck.

DONALD ROHMANN 
Rating:
5.0

i was SHOCKED to be asked for a 3rd contact information besides giving my information and my son's information for rental. IT IS NONE OF YOUR BUSINESS, for this reason alone, i will seldom use UHAUL in the future.

Don Whitecar 
Rating:
5.0

Customer did not leave a comment.

MARYKATHRN MECIN CLAY 
Rating:
1.0

This whole location has major problems. It is dirty and literally smells like sewer inside the food mart. They had no uhaul staff on site. They had to take a pic of my credit card that i was not comfortable with. Absolutely would not recommend coming here. Uhaul: what are you doing? Who evaluates where you place your equipment? The truck itself was good, just a bad location.

Gail Back 
Rating:
5.0

Customer did not leave a comment.

John Maples 
Rating:
5.0

The truck I needed, when I needed it and at a great price! The staff was friendly, helpful and pleasant as well!

tim karal 
Rating:
4.0

A bit faster a lot of waiting for call back

Keith Lester 
Rating:
1.0

Only one person at counter who was attempting to run a convenient store and a U-Haul at the same time. It took 55 minutes just to pick up the truck. I picked up lunch at Baja Fresh while I was waiting and ate in the lobby of the U-Haul, and still had to wait. The supplies I ordered and paid for were not available. The attendant had me sort around in their storeroom looking for them. There was one box, which was used, broker and had tape all over it. She said, "Oh, did you want new boxes?" I said that is what I had paid for. I had paid for them on my credit card, but was issued a cash refund. The manager of the store kept calling her with instructions and talking to me on the phone about U-Haul rules. He sounded very drunk or stoned. Their u-Haul license should be taken away.

Jeffrey Kibbey 
Rating:
4.0

Provide a copy of the receipt

Robert Taylor 
Rating:
1.0

I had checked in automatically before I arrived so everything should have been ready. Instead the clerk appeared to have NO idea what was going on. She needed a pic of my CDL on her phone. She was on the phone the entire time talking to her boss. She wrote all my info on a piece of paper and just let me go. POOR

Michael Carrasco 
Rating:
5.0

Very Happy with Customer Service and the equipment. Thank You!!

alecia iverson 
Rating:
4.0

Customer did not leave a comment.

william sprow 
Rating:
3.0

Get the system to work. I waited for an hour and they messed up my drop off location.

Alex Studd 
Rating:
4.0

A couple of suggestions: 1) a U-Haul sign on the window would guide people to the correct counter. (I had to ask around). 2) designated parking to park my vehicle - maybe a 'Uhaul" sign that I could put on my dash.

John Leung 
Rating:
3.0

Customer did not leave a comment.

ISTVAN IMRE FAZEKAS 
Rating:
1.0

The man who we got the uhaul from at the mobile location was extremely unprofessional. He did not explain the breakdown of fees, asked if I “wanted anything else” without explaining what he meant. Our uhaul was parked very tightly next to 2 other uhauls. We were asked to back the uhaul out of the space. I declined and asked one of the sales people to do it. It took him about 10 adjustements to be able to get out the of the space. Once he had the uhaul out of the space, he drove it a ways down the road, got out and left us there. There was no walk through or explanation of the vehicle. I would never recommend this location to anyone and the person working there at mobile should not be in a customer service position.

Lauren Walker 
Rating:
3.0

Customer service was terrible

larry sheridan 
Rating:
5.0

Great service, however, this was the second time I have used Uhaul's online reservations and it let me down. The first was an inadvertent change of rental date. the second was a trailer that I did not request. I requested a utility trailer and the pulled a box trailer. Due to the inconvenience and lateness of the day, I have to rent a 15' truck to piuck up and deliver a refrigerator. Both times were using the mobile app.

ROBERT ANDERSON 
Rating:
4.0

Have a reliable network to ensure customers can receive contract documentation before renting equipment. This has been a long-standing problem with UHaul for several years across many states (e.g, I’ve had this problem personally in VA, MO and CA). This was not the fault of the local store manager but a systemic problem nationally that persists and is Old.

Robert Bailey 
Rating:
5.0

The representative was very busy but still courteous and efficient.

BILL BARRETT 
Rating:
3.0

Customer did not leave a comment.

David Soval 
Rating:
2.0

There was no dedicated personnel to help. The cashier for the gas station, who was quite busy, seemed to be responsible for the Uhaul rentals as well. The drop off was inconvenient, there was not a safe place to park to unhitch the trailer at the time I dropped off.

Allison Armstrong 
Rating:
5.0

Customer did not leave a comment.

Connie Chung 
Rating:
1.0

I actually reserved a trailer online near my house at11351 Pyrites Wy Rancho Cordova, CA 95670 - some reason the reservation got changed to 7620 Folsom-Auburn Rd, Folsom, CA 95630. What a joke this was getting this trailer. They didn't have any supplies to buy like tow hitch or ball. I needed both called ahead and they said yes. I also ended up need an adapter for light connection. What should have been an easy pick up took almost 3 hrs to get. This is why I orginial reserved at a UHAUL FACILITY and not some rinky dink wanna be uhaul place. I had to leave 2 times to grab stuff for trailer. Then there was only one person renting out the uhauls who kept leaving and I had to wait several times. I go there at 2 pm and by the time I ran back and forth it was almost 5 pm. This was the WORST experience ever! Highly disappointed.

Lori Hankins 
Rating:
5.0

Customer did not leave a comment.

Michael Matthews 
Rating:
5.0

I arrived to a store without power. However, the gentleman that helped me processed my order with his cell phone. As well as four others. A lighting strike took out a transformer and power was down for repair. None of this affected me. Great service.

ROBERT ANDERSON 
Rating:
1.0

Called to confirm after receiving automated text to do so. The person who answered told me to hold and then came back on the line and told me he would call me right back. He never did. I called back 2 hours later and the woman who answer said only "hello." Thinking maybe I had dialed the wrong number I asked if I had called the right place and the entire call was both unprofessional & unhelpful. After playing 20 questions just to confirm that my rental would be available I was still left with a feeling that the woman had no idea what I was talking about. The following day, when picking up the rental, the young man behind the counter seemed confused and had a difficult time navigating the computer he was using to try to find our rental reservation. The transaction took nearly half an hour after which he was unable to find the key to the truck the trailer was attached to. After realizing he had the wrong set, he went in to find the right ones and we spent another 15 minutes out front waiting for him to return with the right ones. When I went in to see if he'd found the keys, he said he'd thought we'd just muscle it over. This was an auto-carrier and it was me and my 73 year old father. Needless to say, I was not impressed with this location and will happily go elsewhere (even if it is further away) next time I need a rental.

harlanjude wright 
No reviews have been submitted for this location.

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